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6 Best Alternatives to Customerly in May 2024

Alternatives & Competitors to Customerly

  1. 1. Freshdesk
  2. 2. LiveAgent
  3. 3. Help Scout
  4. 4. Gorgias
  5. 5. Zoho Desk
  6. 6. HelpCrunch
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Here are competitors or alternatives to Customerly and other similar Customer Support software. You need to consider some important factors when choosing a tool like Customerly for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Customerly that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Customerly. Discover sofware like Freshdesk, LiveAgent, Help Scout or Gorgias.

List of Alternatives to Customerly

From Customer Support tools, we have selected the best alternatives to Customerly based on reviews for each solution and similarities with Customerly. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo freshdesk

1. Freshdesk
4.2 (5 reviews)
1 deal available

Customer Support

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Customerly

Freshdesk has better positive reviews compared to Customerly: 94 vs 92

Freshdesk is better at customer service than Customerly: 4.7 vs 4.5

Customerly is better at value for money than Freshdesk: 4.4 vs 4.3

Customerly is more versatile than Freshdesk: 133 vs 94

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn
Analysis limitations: The information on transactions is limited

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo liveagent

2. LiveAgent
4.0 (5 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Customerly

LiveAgent has more positive reviews than Customerly: 97 vs 92

LiveAgent is better at support than Customerly: 4.8 vs 4.5

LiveAgent pricing plans are more competitive than Customerly: 4.6 vs 4.4

Customerly is more versatile than LiveAgent: 133 vs 62

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
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logo help scout

3. Help Scout
4.2 (5 reviews)
1 deal available

Customer Support

Description

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Help Scout compared to Customerly

Help Scout has better positive reviews than Customerly: 95 vs 92

Help Scout is better at customer support than Customerly: 4.7 vs 4.5

Help Scout's user interface is more convenient than Customerly: 4.7 vs 4.5

Customerly has more functions than Help Scout: 133 vs 71

Help Scout: Pros & Cons

Tool accessibility: The platform is easy to use
Customer service: Help Scout customer support is available 24/7
Pricing plans: The cost of the solution is reasonable and meets the needs of startups
Software integrations: More third-party integrations would be welcome
Limited customization: There are too few customization features for different teams and users
Messaging functions: Messaging functionality is too costly

Best features

  • - Empower your customers with Docs, Chat, and Messaging

  • - Benefit from a shared inbox

  • - Harness the power of chat for your customer service

  • - Maximize your efficiency with customizable workflows

  • - Personalize your customer interactions with Mailbox Behaviors

  • - Save time with automation

  • - Continuously improve your processes

Help Scout pricing

Pro

Contact sales

Standard

$25 / user / month

Plus

$50 / user / month
6 months free on the Plus plan (Save $300)
Get deal
logo gorgias

4. Gorgias
4.2 (5 reviews)
1 deal available

Customer Support Customer Experience

Description

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to Customerly

Gorgias is a better solution based on percentage of positive reviews than Customerly: 96 vs 92

Gorgias is more suitable for small businesses thanks to its good value for money than Customerly: 4.5 vs 4.4

Customerly has more features than Gorgias: 133 vs 54

Gorgias: Pros & Cons

Value for money: Pricing plans are very relevant for the features offered
Customer support: Gorgias’ customer service is responsive and has a solid expertise
Ease of use: The online tool is easy to learn and fun to use
Ticket merge: The ticket merging feature is sometimes laborious
Process automation: The rules and macros engine has some limitations
Information update: Updating the status of the completed tickets can take some time

Best features

  • - Accelerate request handling

  • - Simplify your agents’ work

  • - Benefit from numerous integrations

  • - Provide personalized experiences to your customers

  • - Provide your customers with quality answers

  • - Turn customer support into a profit center

  • - Automate your customer support

  • - Analyze and optimize your customer support performance

Gorgias pricing

Enterprise

Contact sales

Starter

$10 / month

Basic

$60 / month

Pro

$360 / month

Advanced

$900 / month
2nd and 3rd month's subcription free (Save $1,800)
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Prezi Logo

5. Zoho Desk
4.6 (5 reviews)

Customer Support Productivity

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to Customerly

Zoho Desk has more positive reviews than Customerly: 93 vs 92

Zoho Desk is better at value for money than Customerly: 4.5 vs 4.4

Zoho Desk is better at number of features than Customerly: 142 vs 133

Zoho Desk: Pros & Cons

Efficient customer support: Zoho Desk streamlines customer inquiries, tracks tickets, and enhances response time
Seamless collaboration: Zoho Desk enables team members to work together effectively and resolve customer issues collaboratively
Data-driven insights: Zoho Desk provides detailed analytics and reporting, helping make data-informed business decisions.
Limited customization: Zoho Desk may not offer the level of customization needed for unique business processes
Lack of advanced analytics: Zoho Desk's reporting capabilities may not be as robust as other solutions
Steeper learning curve: Zoho Desk may require more time to familiarize oneself with its features compared to other platforms.

Best features

  • - Smart ticketing

  • - Multichannel support

  • - Self-service portal

  • - Automation and workflow

  • - Reporting and analytics

  • - Knowledge base creation

  • - Team collaboration tools

  • - AI-powered assistance

Zoho Desk pricing

Standard

$20 / user / month

Professional

$37 / user / month

Enterprise

$52 / user / month
There is no deal for this product
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logo helpcrunch

6. HelpCrunch
4.4 (5 reviews)

Customer Support Customer Experience Lead Management

Description

Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way. 

HelpCrunch compared to Customerly

HelpCrunch has more positive reviews than Customerly: 98 vs 92

HelpCrunch is better at support than Customerly: 5.0 vs 4.5

HelpCrunch pricing plans are more competitive than Customerly: 4.8 vs 4.4

Customerly is more versatile than HelpCrunch: 133 vs 78

HelpCrunch: Pros & Cons

All-in-one customer communication platform: HelpCrunch offers a comprehensive platform for customer communication, including live chat, email marketing automation, and knowledge bases
Customizable chat widgets and email templates: The platform provides customization options for chat widgets and templates to represent your brand
Automation and targeted messaging: HelpCrunch offers automation features, such as chat triggers and email campaigns, to engage with customers at the right time
Pricing structure: The software’s pricing plans may not be suitable for all businesses, in particular those with more limited budgets
Integration limitations: The number of integrations available on HelpCrunch is limited and may not be suitable for businesses with specific requirements
Learning curve for advanced features: HelpCrunch’s advanced features and customization options may require additional learning and technical support

Best features

  • - Email marketing

  • - Help desk

  • - Mobile apps

  • - Automated messages

  • - Feedback collection

  • - Integrations

  • - Reporting and analytics

  • - Live chat

HelpCrunch pricing

Unlimited

Contact sales

Basic

$176 / month

Pro

$290 / month
There is no deal for this product
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