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5 Best Alternatives to Smartsupp in May 2024

Alternatives & Competitors to Smartsupp

  1. 1. LiveChat
  2. 2. Tidio
  3. 3. HelpCrunch
  4. 4. Chaport
  5. 5. Chatfuel
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Here are competitors or alternatives to Smartsupp and other similar Customer Support software. You need to consider some important factors when choosing a tool like Smartsupp for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Smartsupp that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Smartsupp. Discover sofware like LiveChat, Tidio, HelpCrunch or Chaport.

List of Alternatives to Smartsupp

From Customer Support tools, we have selected the best alternatives to Smartsupp based on reviews for each solution and similarities with Smartsupp. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo livechat

1. LiveChat
4.4 (5 reviews)
1 deal available

Customer Support

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Smartsupp

LiveChat has better positive reviews compared to Smartsupp: 96 vs 95

LiveChat is better at customer service than Smartsupp: 4.6 vs 4.5

Smartsupp is more user friendly than LiveChat: 4.8 vs 4.7

LiveChat is better at value for money than Smartsupp: 4.5 vs 4.4

Smartsupp has more options than LiveChat: 65 vs 59

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Software integrations: The Livechat platform has over 200 integrations
Message reception: There may be some delay in receiving messages in the chat
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Spell check: Automatic spell check of agents would be a plus

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Boost user engagement

  • - Set up optimized and customized chats

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
$150 credits (Team, Business and Enterprise Plans) (Save $150)
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Tidio Logo

2. Tidio
4.6 (5 reviews)

Customer Support

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to Smartsupp

Tidio has more positive reviews than Smartsupp: 96 vs 95

Tidio is better at support than Smartsupp: 4.7 vs 4.5

Smartsupp is more user friendly than Tidio: 4.8 vs 4.7

Tidio is better at value for money than Smartsupp: 4.6 vs 4.4

Smartsupp is better at number of features than Tidio: 65 vs 64

Tidio: Pros & Cons

Easy website chatbot integration: Tidio seamlessly integrates with your website for instant customer communication
Automated lead generation: Tidio's chatbots capture and qualify leads, saving you time and effort
Instant customer support: Tidio's live chat feature allows you to resolve customer queries in real-time.
Limited customization options: Tidio may not offer extensive customization features to match your specific branding needs
Potential ongoing costs: Over time, the cost of using Tidio's services may add up, especially as your business grows.
Dependency on internet connection: Tidio's performance and accessibility are reliant on a stable internet connection

Best features

  • - Live Chat Magic

  • - Automated Chatbots

  • - Email Marketing Integration

  • - Multi-channel Messaging

  • - Real-time Visitor Monitoring

There is no deal for this product
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logo helpcrunch

3. HelpCrunch
4.4 (5 reviews)

Customer Support Customer Experience Lead Management

Description

Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way. 

HelpCrunch compared to Smartsupp

HelpCrunch has more positive reviews than Smartsupp: 98 vs 95

HelpCrunch is better at support than Smartsupp: 5.0 vs 4.5

Smartsupp is easy to use compared to HelpCrunch: 4.8 vs 4.5

HelpCrunch pricing plans are more competitive than Smartsupp: 4.8 vs 4.4

HelpCrunch is more versatile than Smartsupp: 78 vs 65

HelpCrunch: Pros & Cons

All-in-one customer communication platform: HelpCrunch offers a comprehensive platform for customer communication, including live chat, email marketing automation, and knowledge bases
Customizable chat widgets and email templates: The platform provides customization options for chat widgets and templates to represent your brand
Automation and targeted messaging: HelpCrunch offers automation features, such as chat triggers and email campaigns, to engage with customers at the right time
Pricing structure: The software’s pricing plans may not be suitable for all businesses, in particular those with more limited budgets
Integration limitations: The number of integrations available on HelpCrunch is limited and may not be suitable for businesses with specific requirements
Learning curve for advanced features: HelpCrunch’s advanced features and customization options may require additional learning and technical support

Best features

  • - Email marketing

  • - Help desk

  • - Mobile apps

  • - Automated messages

  • - Feedback collection

  • - Integrations

  • - Reporting and analytics

  • - Live chat

HelpCrunch pricing

Unlimited

Contact sales

Basic

$176 / month

Pro

$290 / month
There is no deal for this product
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chaport logo

4. Chaport
4.8 (5 reviews)

Customer Support

Description

Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.

Chaport compared to Smartsupp

Chaport has better positive reviews than Smartsupp: 100 vs 95

Chaport is better at customer support than Smartsupp: 5.0 vs 4.5

Chaport is better at ease to use than Smartsupp: 5.0 vs 4.8

Chaport is better at value for money than Smartsupp: 4.9 vs 4.4

Smartsupp is more versatile than Chaport: 65 vs 35

Chaport: Pros & Cons

Easy to Use: Chaport is designed with a user-friendly interface, making it easy for both businesses and customers to use
Multi-Channel Support: Chaport allows businesses to connect with customers through various channels such as live chat, email, and social media platforms
Advanced Features: Chaport offers advanced features like automated responses, visitor tracking, and detailed reports which help businesses improve their customer service.
Limited Customization: Chaport does not offer extensive customization options, which can limit its usefulness for businesses with specific needs
No CRM Integration: The software lacks integration with CRM systems, which can make managing customer relationships more difficult
Limited Automation Features: Chaport lacks advanced automation features, which could potentially save time and improve efficiency.

Best features

  • - Multi-channel support

  • - Group chats and saved replies

  • - Visitor information and detailed reports

  • - Ease of use

  • - Mobile application

There is no deal for this product
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chatfuel logo

5. Chatfuel
5.0 (5 reviews)

Customer Support

Description

Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping, subscriber segmentation, and analytics. It also supports e-commerce integrations, allowing for seamless product promotion and sales within the chat interface.

Chatfuel compared to Smartsupp

Smartsupp has better positive reviews than Chatfuel: 95 vs 84

Smartsupp is better at customer support than Chatfuel: 4.5 vs 4.0

Smartsupp is better at ease to use than Chatfuel: 4.8 vs 4.0

Smartsupp is better at value for money than Chatfuel: 4.4 vs 4.1

Chatfuel has more functions than Smartsupp: 68 vs 65

Chatfuel: Pros & Cons

Ease of Use: Chatfuel is user-friendly, enabling users to build chatbots without any coding knowledge
Advanced Features: It offers a wide range of features such as AI and machine learning capabilities, allowing the creation of sophisticated and responsive bots
Integration Capabilities: Chatfuel can be easily integrated with various platforms like Facebook Messenger, Telegram, and many others, making it versatile for different business needs.
Limited Customization: Chatfuel lacks advanced customization options which can limit the ability to create a truly unique and personalized chatbot experience
Lack of Integration: The software has limited integration capabilities with other platforms, making it less versatile for businesses that use multiple systems
Learning Curve: Chatfuel's interface and functionalities can be complex for beginners, requiring a steep learning curve to fully understand and utilize its features.

Best features

  • - AI-powered

  • - No programming required

  • - Multilingual support

  • - Integration capabilities

  • - Analysis Feature

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