Pros from reviewers
-
Centralized customer communication: Helpcrunch allows for all customer interactions to be managed in one location, eliminating the risk of lost conversations and resulting in improved customer satisfaction
-
Knowledge base feature: This feature is used to educate customers on how to use the app and solve minor issues without needing to reach out to support, saving time and resources
-
Proactive messaging: Helpcrunch features proactive messages which can be used to engage with site visitors, potentially increasing customer engagement and conversion rates
-
User-friendly interface: The app is simple and enjoyable to use, making it easy for users to navigate and manage customer interactions
-
Affordable pricing: Compared to other similar tools, Helpcrunch offers a more cost-effective solution, making it an ideal choice for small to medium businesses.
Cons from reviewers
-
Limited mobile app functionality: Some users have reported that the mobile app could use improvements, specifically in the display of metadata when a chat comes in, which is crucial information for some businesses
-
Slow load times on poor internet connections: The web application can be somewhat heavy and slow to load when the internet connection is not strong
-
Occasional bugs and missing functionalities: Some users have reported occasional bugs and missing basic functionalities at lower price points
-
Inability to change the subdomain: Some users have expressed dissatisfaction with the fact that they can't change the subdomain, even when they have the widget on multiple sites
-
Difficulty managing communications outside of business hours: Some users have found it challenging to manage communications with customers outside of business hours, as customers often leave messages expecting to interact with a live agent.
Main features
Starting Price
Free Plan
Email marketing
Help desk
Mobile apps
Automated messages
Feedback collection
Starting Price
$176
/ month
Free Plan
No
Email marketing
Help desk
Mobile apps
Automated messages
Feedback collection
What is HelpCrunch?
How HelpCrunch compare to similar software?
Product
HelpCrunch
4.3
HelpCrunch reviews
Price
$176
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is HelpCrunch best for according to our reviewers?
Customer Support Professionals: These are individuals who handle customer queries and complaints. Helpcrunch is ideal for them as it centralizes customer communications, provides a dashboard for articles, and enables them to manage all customer interactions in one location
Sales Teams: Helpcrunch is beneficial for sales teams as it assists with lead generation. The proactive messages feature can be used to engage with site visitors, potentially converting them into customers
Mobile Users: For those who need to provide support on the go, Helpcrunch's mobile app is invaluable. It allows users to respond to customers instantly, which is vital during the initial stages of a software release
Small and Medium Businesses: Helpcrunch is perfect for small and medium businesses as it's simple to implement and manage. It merges a knowledge base and chat into one solution, eliminating the need for a complex ticketing system
Website Owners: Helpcrunch is ideal for website owners as it offers a very affordable entry level, has a low impact on site's performance, and is extremely responsive on tablets and mobile phones. This ensures that they rarely miss a chat due to its speed.
HelpCrunch reviews
4.3
HelpCrunch rating
4.5
Ease of use
5.0
Customer service
4.8
Value for money
4.6
Likelihood to recommend
4.6
Features
4 HelpCrunch reviews
-
Isabella Martinez
Decent, Yet Room for Mobile App Improvement
I appreciate the chat feature and user/contact chat history in HelpCrunch, an advanced chat solution I use to support my logged in users. I value the mobile app, which allows me to provide support on the go. The software appears professional, though I don't utilize many of its other features like the Knowledge Base. I've repeatedly requested improvements in the mobile app, specifically for the display of meta data when a chat comes in, as this information is vital to me. I find the web application somewhat heavy and slow to load on poor internet connections. I switched to HelpCrunch because it looks much nicer. The vendor has responded to my feedback, promising to address my requests and keep me updated.
April 28, 2024
-
Charlotte Davis
Streamlining Communication with HelpCrunch: A Customer Service Manager's Perspective
As a customer service manager, I found HelpCrunch to be an invaluable tool for streamlining our communication process
April 23, 2024
-
Katherine C
Affordable, Integrated Solution Perfect for SMBs
I consider HelpCrunch to be an excellent integrated solution that is perfect for small and medium businesses. It's simple to implement and manage, without a complex ticketing system and features that are only beneficial for large corporations. It merges a knowledge base and chat into one solution. The default design of the knowledge base is modern and attractive, eliminating the need for extensive customization, unlike Freshdesk. Full customization of the knowledge base and chat is included, while Freshdesk charges up to an extra 40 USD. The support could be quicker, as there can be a wait of a few hours on busy days, but the responses are professional and helpful. I chose HelpCrunch because it fulfilled all my needs, was affordable, and provided the best quality to price ratio. I switched from HubSpot because their knowledge base is only accessible with a professional license, which is too costly at over 350 USD. I also encountered problems with chat availability in single page applications with Help Scout, which required page refresh.
April 16, 2024
-
Katherine C
Unmatched Accessibility: My Unique Experience with HelpCrunch
My experience with HelpCrunch was quite unique. The phone line was always available, giving me the opportunity to reach out whenever I needed. I was thrilled by the constant accessibility!
April 14, 2024
