Pros from reviewers
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Effective customer service software: Help Scout is a reliable tool for managing customer service emails, providing a basic yet effective solution for businesses to handle their customer support management
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User-friendly mobile app: The Help Scout mobile app allows users to serve customers even when they're away from their desk, ensuring continuous customer support
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Excellent email deliverability: Help Scout ensures that all emails and responses directly reach customers' inboxes, eliminating issues with email deliverability
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Outstanding support team: Help Scout's support team is known for providing quick and relevant responses, ensuring users get the help they need when they need it
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Affordable and straightforward: Help Scout is easy to set up, use, and is more affordable compared to other customer service software, making it a great choice for small to medium teams.
Cons from reviewers
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Limited features: Despite its effectiveness in managing emails and customer support, Help Scout lacks certain features such as the ability to snooze or schedule an email or response, create embeddable forms, and link social media
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Inadequate reporting: The reporting feature in Help Scout could be improved to provide more detailed insights and enhance the daily management of support tickets
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Lack of ticketing system: Help Scout does not have a ticketing system, which can lead to missed or unanswered customer service emails when a large volume comes in simultaneously
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Limited server locations: Help Scout does not have UK or EU servers, which can pose a risk of data being passed to bad actors
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Expensive pricing plans: Help Scout's pricing plans can be a bit steep, especially for small businesses or startups.
6 months free on the Plus plan on Help Scout
Get 6 months free on the Plus plan on Help Scout and up to $300 savings with Secret.
Main features
Starting Price
Free Plan
Empower your customers with Docs, Chat, and Messaging
Benefit from a shared inbox
Harness the power of chat for your customer service
Maximize your efficiency with customizable workflows
Personalize your customer interactions with Mailbox Behaviors
Starting Price
$25
/ user / month
Free Plan
No
Empower your customers with Docs, Chat, and Messaging
Benefit from a shared inbox
Harness the power of chat for your customer service
Maximize your efficiency with customizable workflows
Personalize your customer interactions with Mailbox Behaviors
What is Help Scout?
6 months free on the Plus plan on Help Scout
Get 6 months free on the Plus plan on Help Scout and up to $300 savings with Secret.
How Help Scout compare to similar software?
Product
Help Scout
4.3
Help Scout reviews
Price
$25
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Help Scout
vs
Zendesk
When comparing Help Scout and Zendesk, there are several key differences that can influence your choice of customer support platform. One of the primary distinctions lies in their approach to customer communication and support management.
Help Scout is designed with simplicity and ease of use in mind, catering to businesses that prioritize straightforward customer interactions and streamlined support workflows. Its intuitive interface and focus on collaboration make it well-suited for teams seeking a user-friendly solution for managing customer inquiries and delivering personalized support.
On the other hand, Zendesk offers a comprehensive suite of support tools, catering to businesses of all sizes and industries. It provides a wide range of features, including ticketing systems, knowledge bases, live chat, and automation capabilities, making it suitable for handling complex support workflows and scaling with growing businesses.
Another significant difference between Help Scout and...
Help Scout
Comprehensive customer service platform
Zendesk
Create a customer success support suite that is accessible and available to your customers at all times.
Help Scout
vs
Intercom
Help Scout and Intercom are both renowned customer support platforms, but they cater to different aspects of customer interaction and support management. Understanding the distinctions between these platforms is crucial when deciding which one aligns best with your business needs.
Help Scout is known for its straightforward, no-frills approach to customer support. It primarily offers features like shared mailboxes, a knowledge base, and live chat—all designed with ease of use in mind. This makes Help Scout an ideal choice for businesses that need efficient, reliable tools for direct customer support without the complexity of additional functionalities. Help Scout is particularly favored by small to medium-sized businesses that seek to maintain personal connections with their customers through a simple, user-friendly interface.
Intercom, on the other hand, provides a broader suite of products aimed not just at support, but also at sales and marketing automation. Intercom is...
Help Scout
Comprehensive customer service platform
Intercom
Strengthen relationships with your customers with an online messaging system.
Who is Help Scout best for according to our reviewers?
Small to Medium Business Teams: These teams find Help Scout a great choice due to its simplicity and affordability. It is user-friendly and allows for excellent customer service delivery despite lacking some desirable features
E-commerce Businesses: Help Scout is reliable for managing customer emails in e-commerce businesses. Its mobile app is particularly valued as it allows for customer service even when away from the desk
Large Businesses: Large businesses have used Help Scout for many years due to its robust features. However, recent changes to the software, particularly the WYSIWYG editor, have left some users dissatisfied
Customer Support Teams: Help Scout is recommended for any business that requires customer support. Its straightforward ticketing system and ease of use make it a great aid in customer service
Educational Institutions: Help Scout has been used effectively in university departments to monitor customer enquiries and support requests. Its collaborative inbox feature facilitates easy communication within the support team, although it has some limitations such as lack of native phone and chat support tools.
6 months free on the Plus plan on Help Scout
Get 6 months free on the Plus plan on Help Scout and up to $300 savings with Secret.
Help Scout reviews
4.3
Help Scout rating
4.7
Ease of use
4.7
Customer service
4.4
Value for money
4.3
Likelihood to recommend
4.3
Features
4 Help Scout reviews
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Garrison D
Managing Customer Support with Help Scout
I have found Help Scout to be an invaluable tool in managing customer support
April 30, 2024
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Christine A
Exploring Help Scout's Innovative Block Editor: A Fresh Approach to Content Creation
In the latest version of Help Scout, they've introduced an innovative block editor, replacing the previous WYSIWYG editor with HTML support. This new feature is a fresh take on content creation and editing. Initially, I found it challenging to modify my existing articles, but this gave me a fantastic opportunity to revisit and improve my entire knowledge base. Their proactive approach encouraged me to manually edit each article, enhancing the quality of my content. It's a brilliant way to keep things updated and I appreciate their constant efforts to innovate!
April 20, 2024
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Dylan W
Seamless Teamwork with Help Scout's Collaborative Features
The collaborative features of Help Scout are excellent. We can easily share notes and assign tasks, making teamwork seamless
April 16, 2024
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Gabriel
Help Scout: A User-Friendly Solution for Non-Tech Savvy Teams
The user-friendly design of Help Scout makes it easy even for non-tech savvy individuals in our team to navigate through it with ease
April 13, 2024
