List of Alternatives to Help Scout
Here are some of Help Scout's top competitors in the Customer Support category: Intercom, Freshdesk, Front or HubSpot.
Strengthen relationships with your customers with an online messaging system.
4.5/5
(70)
Redeemed by 3209 members
1 deal available
1 year free on the Advanced plan (300 monthly Fin resolutions included)
Get deal for free
1 deal available
1 year free on the Advanced plan (300 monthly Fin resolutions included)
Get deal for freeIntercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.
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Automate conversations
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Customer feedback and surveys
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Multilingual support
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Collaborate with your team
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Performance analytics
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Chat with your customers in real time
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Easily onboard new customers
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Access data to personalize customer conversations
Essential
$29 per user per monthAdvanced
$85 per user per monthExpert
$132 per user per monthKamilah Krajcik
Support + Success in One System (Joinsecret Runway)
Intercom has worked well for both support and success in our case because conversations, banners, and automated check-ins all live in the same system, and while it is not the cheapest option, getting started via Joinsecret with a year covered on the Advanced plan and 300 monthly Fin resolutions included gave us enough runway to implement it properly before paying full price
May 28, 2026
Why is Intercom a good alternative to Help Scout?
I believe Help Scout is a good alternative to Intercom for several reasons. First, Help Scout provides a more personalized customer experience. Each interaction feels like an individual email, not a ticket number, which can make customers feel more valued and understood. Secondly, Help Scout offers an easy-to-use interface that simplifies support tasks and allows for seamless collaboration among team members. It also provides comprehensive reports and analytics to help businesses understand their customer service performance and identify areas for improvement. Furthermore, Help Scout offers competitive pricing plans that cater to small businesses and startups, making it a cost-effective solution. Lastly, the platform is known for its excellent customer service, providing reliable and timely support to its users.
What's the difference between Intercom and Help Scout?
See the full comparison between Help Scout & Intercom
Customer service software to optimize your client communication
4.4/5
(62)
Redeemed by 387 members
1 deal available
14 days free
Get deal for free
1 deal available
14 days free
Get deal for freeFreshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
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Opt for multi-channel support
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Optimize ticket management
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Enhance customer satisfaction
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Give users autonomy
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Ensure team collaboration
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Centralize knowledge base
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Strengthen data security
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Access customized performance reports
Free
$0 (Freemium)Growth
$18 / user / monthPro
$59 / user / monthEnterprise
$95 / user / monthFredrick Orn
Practical Routing Automation with Dispatch’r & Supervisor Rules (Joinsecret Trial)
I’ve had a good experience with Freshdesk mainly because the automation is practical, not just flashy. Dispatch’r and supervisor rules helped us route billing and tech issues to the right people without manual sorting. We got an extended 14-day trial through Joinsecret, and that gave us a better window to evaluate it with real ticket volume
June 6, 2026
Why is Freshdesk a good alternative to Help Scout?
I believe Help Scout is a great alternative to Freshdesk due to several compelling reasons. Firstly, Help Scout offers a more intuitive and user-friendly interface, making it easier for teams to navigate and use. Secondly, Help Scout's pricing structure is more flexible and affordable, especially for small businesses or startups. It also provides a free plan for up to 10 users which is ideal for small teams. Thirdly, Help Scout's features are designed to foster better customer relationships with personalized responses and follow-ups. Lastly, Help Scout provides excellent customer service and support, ensuring that any issues are promptly addressed. To sum up, if you're looking for a cost-effective, user-friendly, and customer-focused help desk software, Help Scout is definitely worth considering.
What's the difference between Freshdesk and Help Scout?
See the full comparison between Help Scout & Freshdesk
Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.
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Unified inbox
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Email templates
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Advanced search and archiving
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Collaboration tools
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Customizable workflows
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Automated routing
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Insightful analytics
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Integrated apps
Starter
$19 / user / monthGrowth
$59 / user / monthScale
$99 / user / monthPremier
$229 / user / monthHiedi Turcotte LLD
Team-Centric Collaboration & Shared Drafts
I like Front because it feels built for teams, not just individual inboxes. Shared drafts are genuinely useful, especially when a manager wants to review a sensitive reply before it goes out. We also got a reduced annual rate through Joinsecret, which was a nice bonus, though I’d still say the collaboration features are the real reason we kept it
June 8, 2026
Why is Front a good alternative to Help Scout?
I believe Help Scout is a great alternative to Front because of its user-friendly interface and robust features. Help Scout offers a shared inbox feature, allowing teams to work collaboratively and efficiently. This is particularly beneficial for customer service teams as it allows them to easily manage and respond to customer inquiries. Moreover, Help Scout's reporting capabilities are also impressive. It provides detailed reports that help you track team performance and customer satisfaction levels, enabling you to make data-driven decisions. Not to mention, Help Scout's pricing is more affordable compared to Front, making it a cost-effective solution for small to mid-sized businesses. Lastly, Help Scout’s integration with other apps like Slack, Trello, and Jira makes it versatile for various business needs.
What's the difference between Front and Help Scout?
See the full comparison between Help Scout & Front
CRM, marketing automation & customer service software suite
4.4/5
(66)
Redeemed by 2774 members
2 deals available
90% off the Professional and Enterprise plans for 1 year
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2 deals available
90% off the Professional and Enterprise plans for 1 year
Get dealThe HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.
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Integrations and API
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Predictive lead scoring
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Content management
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Sales pipeline management
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Sales email tracking and templates
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Automation and workflows
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Lead scoring and segmentation
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Reporting and analytics
Free Tools
$0 (Freemium)Starter Customer Platform
$20 per user per monthProfessional Customer Platform
$1300 per monthEnterprise Customer Platform
$4300 per monthIvory Yundt
Actionable Campaign Tracking + Easier Upgrade Justification
I’ve had a good experience with HubSpot for campaign tracking and contact management because it gives enough detail to act on without feeling overly technical, and the first-year discount we got through Joinsecret on the Professional and Enterprise side made the upgrade decision a lot easier to defend internally
May 27, 2026
A centralized and optimized messaging service
4.2/5
(61)
Redeemed by 251 members
1 deal available
14 days free
Get deal for free
1 deal available
14 days free
Get deal for freeFreshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.
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Get real-time performance reports
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Optimize team management
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Respond quickly to customer requests with the chatbot
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Communicate in 33+ languages
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Communicate with customers via your various messaging apps
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Boost your team's productivity
Free
$0 (Freemium)Growth
$23 / user / monthPro
$59 / user / monthEnterprise
$95 / user / monthLadawn Mayert IV
IntelliAssign for Fair Workload Routing
One feature that genuinely helped us was IntelliAssign, since chats now go to the right person based on workload instead of whoever notices them first, and we also got a two-week free access perk via Joinsecret when signing up, which was useful but not the main reason we stayed
June 7, 2026
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
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Boost the efficiency of your FAQ
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Social media integration
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Chat with your customers live
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Optimize customer request management
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Create a customer community
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Gamification
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Access a call center
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Advanced reporting
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / monthMary Gerhold
Powerful Routing Automation (Plus Joinsecret Credits)
The automation rules are stronger than I expected for the price, especially for routing tickets by language or product type, and we also ended up getting about $120 in platform credits through Joinsecret, which was a nice extra but not the main reason we signed up
June 8, 2026
7 days free + 10% off annual plans
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1 deal available
7 days free + 10% off annual plans
Get deal for freePut a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.
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Provide your customers with quality answers
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Benefit from numerous integrations
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Turn customer support into a profit center
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Automate your customer support
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Accelerate request handling
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Simplify your agents’ work
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Analyze and optimize your customer support performance
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Provide personalized experiences to your customers
Enterprise
Custom pricingStarter
$10 / monthBasic
$50 / monthPro
$300 / monthAdvanced
$750 / monthMaximo Crist
Consistent Brand Voice via Policy-Based Macros + Reporting
Our team uses Gorgias mainly for email and live chat, and the shared inbox is clean enough that new hires pick it up quickly. Macros, views, and SLA rules are the features we use most. I would not call the setup instant, especially if you want tidy automations, but once it is configured it runs smoothly. We found a 7-day trial and 10% off annual pricing through Joinsecret, which helped a little on budget approval
June 6, 2026
Transform customer service into customer success
4.2/5
(29)
Redeemed by 53 members
1 deal available
30% off Service Hub Professional and Enterprise plans for 1 year
Get deal for free
1 deal available
30% off Service Hub Professional and Enterprise plans for 1 year
Get deal for freeHubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.
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Customer feedback
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Live chat and conversational bots
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Automation tools
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Knowledge base
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Ticketing system
Jose C
Top-Notch Support and Satisfaction: A HubSpot Service Hub Review
Lastly, the support we've received from HubSpot has been top-notch. Any issues we've had have been resolved quickly and efficiently. Overall, I couldn't be happier with HubSpot Service Hub.
October 20, 2024
Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.
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Smart ticketing
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Multichannel support
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AI-powered assistance
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Knowledge base creation
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Reporting and analytics
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Self-service portal
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Team collaboration tools
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Automation and workflow
Standard
$20 / user / monthProfessional
$37 / user / monthEnterprise
$52 / user / monthPamela W
Streamlining Customer Interactions: A Standout Social Media Integration
The social media integration is a standout feature, allowing us to manage customer interactions across different platforms from one place
September 16, 2024
Enhance team communication and collaboration.
4.6/5
(60)
Redeemed by 3730 members
1 deal available
25% off new plan purchases
Get deal for free
1 deal available
25% off new plan purchases
Get deal for freeEasily collaborate, stay organized, and boost productivity with Slack — the intelligent platform that brings together your team’s messages, projects, tools, and AI into one streamlined workspace.
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Video and voice calls
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Direct messaging
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File sharing
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Channels
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Search and archiving
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Threads
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Integrations
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AI and automation tools
Enterprise Grid
Contact salesFree
$0 (freemium)Pro
$7 per user per monthBusiness+
$12 per user per monthAlberta O'Reilly
Fast Adoption & Simple Workflow Automation
We switched to Slack from Microsoft Teams for one department and the adoption was much faster than I expected. People understood channels and reactions right away, and workflow builder has been surprisingly useful for simple request processes. It is not perfect for long-form documentation, but for day-to-day coordination it is solid
May 27, 2026
Create a customer success support suite that is accessible and available to your customers at all times.
4.4/5
(62)
Redeemed by 2609 members
1 deal available
6 months free (with AI Agents and Copilot)
Get deal for free
1 deal available
6 months free (with AI Agents and Copilot)
Get deal for freeZendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.
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Knowledge base
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Integration
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Multichannel support
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Ticketing system
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Customization and branding
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Reporting and analytics
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Customer engagement
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Automation and workflow
Suite Enterprise
Contact salesSuite Team
$55 per user per monthSuite Growth
$89 per user per monthSuite Professional
$115 per user per monthDr. Chase Shanahan
Flexible Organization + Solid Mobile Triage
I appreciate that Zendesk is flexible without feeling overly technical day to day. Custom fields, tags, and views let us organize requests properly, and the mobile app is good enough for triage when I am away from my desk
June 8, 2026
What's the difference between Zendesk and Help Scout?
See the full comparison between Help Scout & Zendesk
Multi-channel sales engagement platform
4.5/5
(19)
Redeemed by 112 members
1 deal available
14 days free
Get deal for free
1 deal available
14 days free
Get deal for freePowered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.
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Benefit from a variety of resources
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Reach your prospects instantly
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Discover new prospects
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Engage your target audience
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Streamline your business processes
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Track and improve your performance
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Collaborate with your team seamlessly
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Optimize your outreach with AI
Email Volume
$59 per user per monthMultichannel
$99 per user per monthAI SDR
$500 / monthJuan Smith
Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io
The analytics provided by Reply.io are comprehensive and insightful. They help us understand how our emails are performing and where we need to improve.
August 10, 2024
Secure, private email that puts you in control
4.5/5
(28)
Redeemed by 249 members
1 deal available
First month free + additional 10% off for 1 year
Get deal for free
1 deal available
First month free + additional 10% off for 1 year
Get deal for freeFastmail is a premium email provider built for people who want speed, privacy, and control without ads or data-mining. It pairs a fast web/mobile experience with a solid calendar and contacts suite, plus practical tools like masked email, aliases, powerful search, and custom-domain hosting, features that make it a strong alternative to “free” inboxes. With plans starting at $4/user/month and a JoinSecret deal (first month free + 10% off for a year), here’s my review covering pros, cons, best use cases, and alternatives.
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Advanced spam protection
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Masked email for privacy
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Powerful search functionality
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Cross-platform accessibility
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Email aliases for organization
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Custom domains for personalized email
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Integrated calendar management
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Ad-free experience
Basic
$4 / user / monthStandard
$6 / user / monthProfessional
$10 / user / monthGonzalo Gleichner I
Fast Web + IMAP That Just Works
Fastmail has been a nice upgrade from free email services. The custom domain support is polished, and the catch-all plus alias setup gives me much better control over where messages come from. I also appreciated getting the first month included and a small extra discount for the year through Joinsecret when I signed up
June 9, 2026
25% off all monthly and annual plans
Get deal for free
1 deal available
25% off all monthly and annual plans
Get deal for freeTidio is a versatile customer service platform designed to help businesses connect with their customers more easily and efficiently, bringing together live chat, AI-driven chatbots, a simple help desk, and multichannel messaging.
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Help desk and ticketing
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Multichannel inbox
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AI-powered Lyro Agent
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Customizable chatbots
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Live chat widget
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Analytics and reporting
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Multilingual support
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Integrations and automation
Free
$0 (Freemium)Starter
$29 / monthGrowth
$59 / monthPlus
$749 / monthSable G
Enhancing Sales Strategies with Tidio's Visitor Tracking Feature
As a sales manager, I've found Tidio's visitor tracking feature extremely useful. It gives us real-time insights into visitor behavior, helping us tailor our sales strategies accordingly
October 21, 2024
First month free
Get deal for freeMissive is a collaborative email and messaging platform designed for teams and businesses that rely on seamless communication. It consolidates email, chat, tasks, and integrations into a single unified workspace.
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Snooze and send later
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Pinned conversations and shared labels
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Customizable workflows
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Shared inboxes
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Internal chat within emails
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Task assignment and tracking
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Powerful automation rules
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Extensive integrations
Starter
$18 / user / monthProductive
$30 / user / monthBusiness
$45 / user / monthMalin Karlsson
Great product
Game changer. I love Missive as it makes email handling with my team possible in a great way! Many great features with rules, tags etc that will automatically make email go to the right person and place. The only thing missing for a 5 star is that it's not always that intuitive to use.
April 22, 2026
Gmelius is a comprehensive email collaboration and automation platform designed to transform Gmail into a dynamic workspace for teams. This tool integrates seamlessly with Google Workspace, enhancing Gmail’s capabilities by enabling shared inboxes, automated workflow processes, and robust team collaboration features.
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Email templates
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Meeting schedule
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Advanced analytics
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Shared inboxes
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Email delegation
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Shared labels
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Kanban boards
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Email automation
Lite
$15 / user / monthGrowth
$29 / user / monthPro
$45 / user / monthAngela Boyer
Collision Detection for Vendor Replies
We started using it to manage a small operations inbox, and the collision detection alone was worth it because it stopped two people from replying to the same vendor at the same time
June 6, 2026
LiveChatAI is a customer support platform that uses AI to handle common questions directly from your existing resources, such as websites, documents, and knowledge bases. By automating up to 70% of routine queries, it helps customers get quick, accurate answers.
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AI Boost™ contextualization
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Instant resolutions
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Human-AI handoff
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Data-driven responses
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No-code implementation
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Multi-language support
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Secure and transparent
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Brand customization
Free
Basic
$39 / monthPro
$89 / monthAdvanced
$189 / monthExpert
$389 / monthGrant Arroyo
Truly Global Customer Service
Our e-learning platform has users across Europe, Asia, and South America. LiveChatAI’s multilingual support has been invaluable because it allows us to provide customer service in several languages without hiring separate teams. A student in Spain can ask about course enrollment in Spanish, while someone in Brazil gets help in Portuguese, all automatically handled by the chatbot.
September 6, 2025
Break silos, build products, and delight users
4.4/5
(37)
Redeemed by 426 members
1 deal available
12 months free on the Pro plan
Get deal
1 deal available
12 months free on the Pro plan
Get dealDevRev is an AI-powered customer relationship management (CRM) and developer collaboration platform that seamlessly integrates product development, customer support, and business operations into a unified workspace.
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Intelligent ticketing system
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AI-enhanced documentation
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AI-driven automation
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Unified workspace
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Customer-centric development
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Collaboration and workflow management
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Product analytics and insights
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Seamless integrations
Starter - Build
$10 / user / monthStarter - Support
$20 / user / monthPro - Build
$25 / user / monthPro - Support
$60 / user / monthGov. Karri Rogahn
Stronger Triage and Pattern Spotting
I wasn’t planning to switch tools this year, but getting the first year of the Pro plan through Joinsecret made it easier to test DevRev properly with the whole team. What kept us on it wasn’t the pricing though, it was the way support tickets can turn into product work without someone manually recreating everything in another system
June 9, 2026
Seamless customer journeys, powered by AI
1 deal available
40% off the Starter plan for 1 year
Get deal for free
1 deal available
40% off the Starter plan for 1 year
Get deal for freeHubSpot Customer Platform brings together everything a business needs to manage and grow customer relationships in one place. Instead of juggling multiple tools, teams can rely on a connected system that combines Smart CRM, engagement features, and analytics.
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Smart CRM integration
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Seamless integrations ecosystem
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Real-time website visitor engagement
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Advanced analytics and reporting
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AI-powered automation
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Cross-team collaboration tools
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Customizable workflows
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Community and education resources
Teagan Patrick
Actionable Insights from Analytics
I rely heavily on the reporting dashboards to understand what’s working and what needs improvement. For example, I track email engagement rates and pipeline performance in real time, which helps me adjust campaigns on the fly. Having these insights readily available has allowed me to allocate budget more effectively and justify decisions to leadership with hard data.
October 19, 2025
Dixa is a customer experience platform that aims to revolutionize how you interact with your customers. The platform provides a unified solution for managing customer communications across various channels, including voice, email, chat, and social media.
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Form management and validation
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Real-time performance analytics
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Omnichannel customer experience
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Intelligent routing
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Customizable avatar for chatbot
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Knowledge base integration
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Unified communication platform
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AI-powered chatbot
Custom
Contact salesEssential
$49 / user / monthGrowth
$109 / user / monthUltimate
$169 / user / month
All-in-one customer messaging platform. Live chat, Email automation, Knowledge base & more.
HelpCrunch is a comprehensive customer service software designed to meet various business needs. It offers a multichannel communication platform that unifies live chat, email, and popular messaging apps like WhatsApp and Instagram into a single dashboard.
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Email marketing
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Automated messages
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Reporting and analytics
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Live chat
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Help desk
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Feedback collection
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Mobile apps
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Integrations
Unlimited
Contact salesBasic
$176 / monthPro
$290 / monthJacob R
Abundant Features at Great Value
I have been using HelpCrunch to increase sales on my website and offer in-app support for my product. It has been excellent for managing multiple emails across various accounts and assigning individuals to different tickets. The software is user-friendly and comes with useful features like tags and methods to manage support staff assigned to a ticket. The integration of the Android SDK was also easy to set up. One of the best features is the amount of system information the ticketing system automatically gathers from the user, which is beneficial for debugging. Some advanced features can be a bit challenging to start with if you're not familiar with this type of software, but they're optional and the basic usage is intuitive even for beginners. I chose HelpCrunch because it offers competitive pricing with the same, if not more, features. The vendor responded to my review, thanking me for my feedback and promising to make all HelpCrunch features even more intuitive in the near future.
October 19, 2024
Reduce Churn. Retain Customers. Grow Revenue.
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Actionable insights
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In-app messaging
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Automated workflows
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Customer health scores
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Customer segmentation
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Proactive alerting
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Customer success playbooks
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Powerful analytics
Cynthia C
Custify: Empowering Data Analysts with Actionable Customer Insights
As a data analyst, I am impressed by the depth of analytics provided by Custify. It helps us understand our customers better and derive actionable insights from our data
August 5, 2024
Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer issues effectively, track user behavior, and gather valuable feedback. Its goal is to enhance the customer experience by providing immediate, direct support within the app itself.
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Integration Capabilities
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AI-Powered Automations
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In-App Support
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Customizable Interface
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Analytics and Reports
Georgina
Helpshift: Enhancing Customer Support and Informing Business Decisions
Lastly, as an operations manager, I've found that Helpshift not only improves our customer support but also provides valuable data that helps us make informed business decisions.
July 16, 2024
Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.
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CRM Feature
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Automation and Chatbot Features
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Knowledge Base Creation
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Email Integration
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Live Chat Feature
Brian Davis
Commitment to Excellence: Crisp Team's Continuous Updates and Improvements
The constant updates and improvements made by the Crisp team show their commitment to providing a top-notch product.
October 22, 2024
The all-in-one tool Zoko is a true hub for all your WhatsApp conversations. You can centralize sales, marketing and customer support through a single WhatsApp number to efficiently grow your business on this social network.
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Reassure your prospects and customers
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Take orders directly via WhatsApp
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Connect Shopify to WhatsApp
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Personalize your customer interactions
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Manage your store from anywhere
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Communicate at scale
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Unify your actions through a single WhatsApp number
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Send automated order updates
Starter
$35 / monthTeam
$55 / monthPro
$110 / monthBusiness
$220 / monthVincent
Zoko's Commitment to Excellence: Constant Updates and Improvements
Lastly, I appreciate the constant updates and improvements made on Zoko. It shows their commitment to providing the best service to their customers.
June 10, 2024
Zoko compared to Help Scout
Zoko has more positive reviews than Help Scout: 100 vs 95
Help Scout is easier to use than Zoko: 4.7 vs 4.4
Zoko is more suitable for small businesses thanks to its good value for money than Help Scout: 4.8 vs 4.4
Help Scout is more versatile than Zoko: 71 vs 15
Customerly is a customer service software that offers live chat, email marketing, and survey creation tools. It allows businesses to engage with customers in real-time, send targeted email campaigns, and gather valuable feedback. The platform also provides analytics to track customer interactions and improve service quality. It's suitable for all types of businesses looking to enhance their customer support and engagement efforts.
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Email marketing automation
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Real-time live chat support
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User-friendly interface
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Survey tool
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Customer segmentation
Emily J
Customerly: A Supportive and Responsive Team Committed to Continuous Improvement
The team at Customerly has been very supportive and responsive. Their commitment to continuous improvement is evident in the regular updates and new features they roll out.
August 10, 2024
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