21 Best Alternatives to Help Scout in May 2024

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Help Scout

Slack: Pros & Cons

Best features

• - Channels

• - Direct messaging

• - File sharing

• - Integrations

• - Search and archiving

• - Notifications and alerts

• - Threads

• - Video and voice calls

Slack pricing

Description

The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.

HubSpot compared to Help Scout

HubSpot: Pros & Cons

Best features

• - Automation and workflows

• - Reporting and analytics

• - Lead scoring and segmentation

• - Content management

• - Integrations and API

• - Sales pipeline management

• - Sales email tracking and templates

• - Predictive lead scoring

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Help Scout

Freshdesk: Pros & Cons

Best features

• - Optimize ticket management

• - Give users autonomy

• - Enhance customer satisfaction

• - Centralize knowledge base

• - Opt for multi-channel support

• - Ensure team collaboration

• - Access customized performance reports

• - Strengthen data security

Freshdesk pricing

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Help Scout

LiveAgent: Pros & Cons

Best features

• - Boost the efficiency of your FAQ

• - Create a customer community

• - Advanced reporting

• - Optimize customer request management

• - Chat with your customers live

• - Access a call center

• - Social media integration

• - Gamification

LiveAgent pricing

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Help Scout

What's the difference between Intercom and Help Scout?

Help Scout and Intercom are both renowned customer support platforms, but they cater to different aspects of customer interaction and support management. Understanding the distinctions between these platforms is crucial when deciding which one aligns best with your business needs.Help Scout is known for its straightforward, no-frills approach to customer support. It primarily offers features like shared mailboxes, a knowledge base, and...

Intercom: Pros & Cons

Best features

• - Collaborate with your team

• - Multilingual support

• - Customer feedback and surveys

• - Performance analytics

• - Automate conversations

• - Chat with your customers in real time

• - Easily onboard new customers

• - Access data to personalize customer conversations

Intercom pricing

Description

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

Front compared to Help Scout

Front: Pros & Cons

Best features

• - Unified inbox

• - Collaboration tools

• - Automated routing

• - Customizable workflows

• - Insightful analytics

• - Integrated apps

• - Email templates

• - Advanced search and archiving

Front pricing

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Help Scout

What's the difference between Zendesk and Help Scout?

When comparing Help Scout and Zendesk, there are several key differences that can influence your choice of customer support platform. One of the primary distinctions lies in their approach to customer communication and support management.Help Scout is designed with simplicity and ease of use in mind, catering to businesses that prioritize straightforward customer interactions and streamlined support workflows

Zendesk: Pros & Cons

Best features

• - Knowledge base

• - Automation and workflow

• - Reporting and analytics

• - Customer engagement

• - Customization and branding

• - Ticketing system

• - Multichannel support

• - Integration

Description

Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.

Reply io compared to Help Scout

Reply io: Pros & Cons

Best features

• - Discover new prospects

• - Engage your target audience

• - Track and improve your performance

• - Benefit from a variety of resources

• - Reach your prospects instantly

• - Optimize your outreach with AI

• - Collaborate with your team seamlessly

• - Streamline your business processes

Reply io pricing

Description

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to Help Scout

Freshchat: Pros & Cons

Best features

• - Respond quickly to customer requests with the chatbot

• - Optimize team management

• - Get real-time performance reports

• - Communicate with customers via your various messaging apps

• - Boost your team's productivity

• - Communicate in 33+ languages

Freshchat pricing

Description

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to Help Scout

Gorgias: Pros & Cons

Best features

• - Accelerate request handling

• - Simplify your agents’ work

• - Benefit from numerous integrations

• - Provide personalized experiences to your customers

• - Provide your customers with quality answers

• - Turn customer support into a profit center

• - Automate your customer support

• - Analyze and optimize your customer support performance

Gorgias pricing

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to Help Scout

Zoho Desk: Pros & Cons

Best features

• - Smart ticketing

• - Multichannel support

• - Self-service portal

• - Automation and workflow

• - Reporting and analytics

• - Knowledge base creation

• - Team collaboration tools

• - AI-powered assistance

Zoho Desk pricing

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to Help Scout

Tidio: Pros & Cons

Best features

• - Live Chat Magic

• - Automated Chatbots

• - Email Marketing Integration

• - Multi-channel Messaging

• - Real-time Visitor Monitoring

Description

Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way. 

HelpCrunch compared to Help Scout

HelpCrunch: Pros & Cons

Best features

• - Email marketing

• - Help desk

• - Mobile apps

• - Automated messages

• - Feedback collection

• - Integrations

• - Reporting and analytics

• - Live chat

HelpCrunch pricing

Description

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

Hubspot service hub compared to Help Scout

Hubspot service hub: Pros & Cons

Best features

• - Unified Customer View

• - Ticketing System

• - Automation

• - Live Chat

• - Customer Feedback

Description

Reduce Churn. Retain Customers. Grow Revenue.

Custify compared to Help Scout

Custify: Pros & Cons

Best features

• - Customer health scores

• - In-app messaging

• - Customer segmentation

• - Customer success playbooks

• - Actionable insights

• - Proactive alerting

• - Automated workflows

• - Powerful analytics

Description

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

Crisp compared to Help Scout

Crisp: Pros & Cons

Best features

• - Live Chat Feature

• - Email Integration

• - CRM Feature

• - Knowledge Base Creation

• - Automation and Chatbot Features

Description

Customerly is a customer service software that offers live chat, email marketing, and survey creation tools. It allows businesses to engage with customers in real-time, send targeted email campaigns, and gather valuable feedback. The platform also provides analytics to track customer interactions and improve service quality. It's suitable for all types of businesses looking to enhance their customer support and engagement efforts.

Customerly compared to Help Scout

Customerly: Pros & Cons

Best features

• - Real-time live chat support

• - Email marketing automation

• - Customer segmentation

• - Survey tool

• - User-friendly interface

Description

Missive is a collaborative email management software that allows teams to handle shared inboxes and collaborate around emails. It integrates chat, tasks, and emails in a single app, facilitating seamless communication. Features include shared labels, threaded conversations, and real-time collaboration on drafts.

Missive compared to Help Scout

Missive: Pros & Cons

Best features

• - Unified communications platform

• - Collaborative email management

• - Supports multiple email accounts

• - Productivity features

• - Collaborative writing

Description

Gmelius allows your team to collaborate more effectively via email from their Gmail inbox.

Gmelius compared to Help Scout

Best features

• - Shared Inbox

• - Meeting planner

• - Gmail templates

• - Sequences

• - Email tracking

• - Kanban Boards

• - Shared labels

• - Analytics dashboard

Gmelius pricing

Description

Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer issues effectively, track user behavior, and gather valuable feedback. Its goal is to enhance the customer experience by providing immediate, direct support within the app itself.

Helpshift compared to Help Scout

Helpshift: Pros & Cons

Best features

• - In-App Support

• - AI-Powered Automations

• - Integration Capabilities

• - Customizable Interface

• - Analytics and Reports

Description

The all-in-one tool Zoko is a true hub for all your WhatsApp conversations. You can centralize sales, marketing and customer support through a single WhatsApp number to efficiently grow your business on this social network.

Zoko compared to Help Scout

Zoko: Pros & Cons

Best features

• - Take orders directly via WhatsApp

• - Connect Shopify to WhatsApp

• - Reassure your prospects and customers

• - Send automated order updates

• - Manage your store from anywhere

• - Unify your actions through a single WhatsApp number

• - Communicate at scale

• - Personalize your customer interactions

Zoko pricing