Pros from reviewers

• Improved Account Organization: Reply.io offers an excellent platform for better account organization, allowing users to manage their tasks more efficiently

• Enhanced Deliverability: The software provides features like safety settings and send delays that control deliveries, ensuring improved deliverability of emails

• Integrated Features: Reply.io comes with integrated features like warm up for new accounts, analytics on email, sequence, and account levels, custom tracking domain feature, and Hubspot integration for syncing contacts/data

• Excellent Customer Support: Users have praised the customer support team for their swift, efficient, and highly attentive response to queries and issues

• Effective Email Automation: Reply.io's email automation is impressive, offering useful reports to identify the most effective sequences, which can be particularly beneficial for sales teams.

Cons from reviewers

• Poor customer service: Despite clear communication and polite requests, some users have reported that Reply.io's customer service team has been unresponsive and unhelpful, leading to feelings of being undervalued as a customer

• Unfair refund policy: Some users have reported that Reply.io has refused to issue refunds for unused services, prioritizing profit over customer satisfaction

• Inaccurate email accuracy: Some users have reported that Reply.io's email accuracy is lacking, providing multiple email formats and leading to high bounce rates

• Faulty CRM integrations: Some users have reported that Reply.io's integrations with their CRM systems are faulty and constantly break, leading to decreased sales performance

• Inflexible contract terms: Some users have regretted committing to long-term contracts with Reply.io, as they have experienced decreased response rates and overall sales performance during their contract term.