Pros from reviewers
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Insightful Data Analysis: Pendo offers more comprehensive insights than other analytics tools such as Google Analytics. It aids in data-driven decision making by capturing all data on the web, even when a feature or page hasn't been tagged yet
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User-friendly Guides: Pendo provides effective guides to understand how customers and users are utilizing a product and its features. These guides are easy to create and target, assisting in the implementation process
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Simplified Reporting: Pendo makes it easy to construct quick reports and examine data by segments. Tagging pages and features is straightforward when your CSS is compatible with Pendo's tool, allowing for efficient data management
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Valuable Web-based Tools: Pendo offers valuable web-based tools for small-scale real estate investors and property managers. Features such as digital rental applications, credit and softcheck reports, and automatic rent collection through PendoPay significantly reduce risk
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Visual Data Representation: Pendo impresses with its visual data representation and streamlined surveys that provide actionable insights. The evidence system allows for versatile creation of tutorials, tooltips, polls, ads, warnings, etc., enhancing user experience.
Cons from reviewers
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Occasional Bugs and Login Issues: Some users have experienced occasional bugs and issues with functionality, including problems with logging in, which can disrupt workflow and productivity
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Inconsistent User Interface: Despite the overall positive experience, some users have reported inconsistencies in Pendo's user interface as the product has evolved, which can lead to confusion and inefficiency
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Lack of Mobile App: Pendo currently does not offer a mobile app, which can limit accessibility and convenience for users who prefer or need to manage tasks on-the-go
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High Cost and Complex Documentation: For startups, the cost of Pendo can be a hurdle as it is pricier to maintain and install compared to free analytical tools. Additionally, the documentation can be complex, making it challenging to fully utilize the software
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Learning Curve and Time-Consuming: Some users find Pendo's functions unnecessarily complicated and time-consuming to learn. The process of setting up guides within the app can feel counterintuitive and repetitive, which can be a deterrent for those with tight deadlines.
Main features
Starting Price
Free Plan
User Experience Analytics
In-App Guidance
Feedback Collection
Product Roadmap Planning
Integration Capabilities
Starting Price
N/A
Free Plan
No
User Experience Analytics
In-App Guidance
Feedback Collection
Product Roadmap Planning
Integration Capabilities
What is Pendo?
How Pendo compare to similar software?
Product
Pendo
3.8
Pendo reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Pendo best for according to our reviewers?
Tax Professionals: Pendo's reporting feature assists in the tax filing process. Users can download the data into a spreadsheet and check for any errors or omissions
Product Managers: They can use Pendo to gain more insight than traditional analytics tools, assisting in data-driven decision making. The software allows them to understand how customers and users are utilizing their product and features
Small-Scale Real Estate Investors: Pendo provides valuable web-based tools at a reasonable price. It offers the ability to send and manage digital rental applications, perform credit and softcheck reports, and automatically collect rent payments
Startups: Pendo offers data on user behavior and conversion rates, along with user-friendly guides and helpful learning resources. However, the cost and documentation can be a hurdle for startups, as it's pricier to maintain and install compared to free analytical tools
Rental Property Managers: Pendo is a convenient and centralized platform for managing rental tasks. It offers additional features related to each property and the ability to personalize.
Pendo reviews
3.8
Pendo rating
4.0
Ease of use
4.5
Customer service
4.3
Value for money
4.4
Likelihood to recommend
4.3
Features
5 Pendo reviews
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Wiley D
Improved Product Development with Heat Maps and Path Flows
it has significantly improved our product development process. The heat maps and path flows are particularly insightful
May 5, 2024
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Dylan C
Praising Pendo: A Review on its Value and Pricing
I find Pendo incredibly stimulating to use and its pricing absolutely justifiable for the value it provides!
April 29, 2024
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Billy A
Empowering Small-Scale Investors with Intelligent Tools
Pendo provides me, a small-scale real estate investor and property manager, with valuable web-based tools at a reasonable price. I find the ability to send and manage digital rental applications, perform credit and softcheck reports, and automatically collect rent payments through PendoPay particularly useful. These features significantly reduce risk and are not commonly offered to small-scale investors in Canada by other software companies. However, I'm disappointed that there isn't a mobile app and the software lacks the ability to manage maintenance requests and tenant communication. I don't use the bookkeeping and reporting features, preferring Quickbooks Online instead. Despite other property management software applications offering more comprehensive features, they are often too expensive and have poor user interfaces. I chose Pendo because it's available in Canada and provides the essential tools I need as a small-scale real estate investor. I appreciate the vendor's response and look forward to the release of the maintenance issue tracker.
April 23, 2024
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Nancy S
Pendo: An Invaluable Tool for User Engagement Tracking and Analysis
As a project manager, I found Pendo to be an invaluable tool for tracking and analyzing user engagement
April 16, 2024
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Bishop G
Unintuitive and Inefficient to Use: A Pendo Review
I can see how Pendo could potentially deliver on its promises. However, I find it takes too long to learn even the basic functions as some procedures seem unnecessarily complicated. Setting up a step-by-step guide within an app felt counterintuitive and repetitive, a process that I believe could be more streamlined and efficient. Pendo's tutorial videos are hit or miss. Some are helpful, while others are filled with too much talk and don't really address the topic at hand. Pendo might be suitable for those who have the time to learn it. However, if you're like me and time is precious with a lot of tight deadlines, you might want to consider other options.
April 14, 2024
