16 Best Alternatives to Pendo in May 2024

Alternatives & Competitors to Pendo

Here are competitors or alternatives to Pendo and other similar Customer Experience software. You need to consider some important factors when choosing a tool like Pendo for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Pendo that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Pendo. Discover sofware like Intercom, Hotjar, Mixpanel or Amplitude.

List of Alternatives to Pendo

From Customer Experience tools, we have selected the best alternatives to Pendo based on reviews for each solution and similarities with Pendo. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo intercom

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Pendo

Pendo has better positive reviews compared to Intercom: 96 vs 90

Intercom is easier to use than Pendo: 4.5 vs 4.0

Pendo is more suitable for small businesses thanks to its good value for money than Intercom: 4.3 vs 4.0

Intercom is more versatile than Pendo: 159 vs 80

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Multilingual support

  • - Customer feedback and surveys

  • - Performance analytics

  • - Automate conversations

  • - Chat with your customers in real time

  • - Easily onboard new customers

  • - Access data to personalize customer conversations

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
1 year free on the Advanced plan (Save $3,108)
Get deal
logo hotjar

Description

Hotjar will allow you to understand the user behavior on your site as well as its strengths and weaknesses.

Hotjar compared to Pendo

Hotjar has better positive reviews than Pendo: 97 vs 96

Hotjar is better at ease to use than Pendo: 4.5 vs 4.0

Hotjar is better at value for money than Pendo: 4.5 vs 4.3

Pendo has more features than Hotjar: 80 vs 79

Hotjar: Pros & Cons

Simplicity: The interface is readable and the software is easy to learn
Accuracy: The user data is detailed
Rich information and insights: The software provides many insights to improve the user experience on your website
Price: The price is quite high even though a limited free version is available
Confidentiality: The data collected may be without the users’ permission
Website performance: The tool consumes a lot of resources

Best features

  • - Visitor recordings

  • - Conversion funnels

  • - Form analysis

  • - Feedback polls

  • - Incoming feedback

  • - Behavior analytics

  • - Visitor segmentation

  • - Surveys

Hotjar pricing

Plus

$41 / month

Business

$105 / month
3 months free on the Business plan (Save $150)
Get deal
logo mixpanel

Description

Mixpanel is event-based analytics for builders who need answers from their data at their fingertips. When everyone in the organization can see—and learn from—the impact of their work, they are poised to make better decisions. Companies like Uber, Netflix, Pinterest, CNN, Samsara, and Yelp use Mixpanel to understand their customers, measure progress, and endeavor to make better decisions.

Mixpanel compared to Pendo

Pendo has better positive reviews than Mixpanel: 96 vs 92

Pendo is better at customer support than Mixpanel: 4.5 vs 4.0

Pendo pricing plans are more competitive than Mixpanel: 4.3 vs 4.0

Pendo is better at number of features than Mixpanel: 80 vs 55

Mixpanel: Pros & Cons

User-friendly interface: The platform is easy to use, even without specific expertise
Extensive functionality: The online solution offers relevant tools to analyze the conversion funnel and segment the audience
Analytical reports: The reports are reliable, comprehensive and easy to understand for all users
Notification center: Rigid and without any mail reports, the notification center can be improved
Complex integrations: Connecting the software to your workflow can be time consuming
Customer support: No support in the free offer

Best features

  • - Experiments

  • - Data warehouse connector

  • - Impact report

  • - Cohort analysis

  • - Event tracking

  • - Funnel analysis

  • - Retention analysis

  • - User profiles

  • - Notifications and messaging

  • - Data export and API

Mixpanel pricing

Enterprise

Contact sales

Starter

Free

Growth

$24 / month
1 year free (Save $50,000)
Get deal
logo amplitude

Description

Amplitude analyzes the behavior of your online users, identifies trends and patterns and provides you with all the reports and data you need to make the right business decisions.

Amplitude compared to Pendo

Pendo has more positive reviews than Amplitude: 96 vs 94

Pendo is more versatile than Amplitude: 80 vs 31

Amplitude: Pros & Cons

Data-driven decision making: Amplitude provides in-depth analytics to help you make strategic business decisions
User behavior insights: Understand how users interact with your product and optimize their experience
Powerful segmentation: Segment your user data to target specific audiences and personalize your marketing campaigns
Limited data visualization options: Amplitude offers limited options for visualizing data, restricting the ability to present information in compelling and diverse ways
Steep learning curve: Using Amplitude may require significant time and effort to fully understand and utilize its features, making it challenging for young entrepreneurs with limited resources
Pricing structure: Amplitude's pricing structure may be prohibitive for startups with tight budgets, as it is geared towards larger companies with higher data volumes

Best features

  • - Personalized recommendations

  • - A/B Testing

  • - User analytics and insights

  • - Data Management

  • - Cohort analysis

  • - Behavior tracking

  • - Funnel analysis

  • - Retention analysis

Amplitude pricing

Starter

Free

Growth

Contact sales

Enterprise

Contact sales
12 months free on the Growth plan (Save $1,000)
Get deal
logo june

Description

The June platform analyzes your products and provides you with automatically generated personalized reports. You can thus follow relevant metrics, pilot your activity more efficiently and serenely accompany the growth of your company.

June Analytics compared to Pendo

June Analytics is a better solution based on percentage of positive reviews than Pendo: 100 vs 96

Pendo is a better solution for customer support than June Analytics: 4.5 vs 4.3

June Analytics is easier to set up than Pendo: 4.1 vs 4.0

June Analytics is more suitable for small businesses thanks to its good value for money than Pendo: 4.6 vs 4.3

Pendo has more functions than June Analytics: 80 vs 61

June Analytics: Pros & Cons

Easy to use: This tool is very easy to use
Relevance of insights: The platform detects positive signals very quickly
Proactive platform: The June team releases regular updates to continuously improve its product
Customization: June offers extensive customization possibilities for customized reports

Best features

  • - Take advantage of AI advances

  • - Real-time sales insights

  • - Customer profiling

  • - AI-powered insights

  • - Follow the most relevant KPIs

  • - Get to know your customers

  • - Automatically qualify your listings

  • - Connect all your favorite tools

June Analytics pricing

Free

Scale

Contact sales

Growth

$149 / month
$450 in credits for the Growth plan (3 months) (Save $450)
Get deal
Secret.

Go Premium

Get access to all our 362+ Premium deals for only $149/year.

Google Analytics 360 Logo

Description

Google Analytics brings the value of data-driven insights for businesses, allowing them to understand their website's performance, audience behavior, and marketing effectiveness. It provides a comprehensive set of tools and metrics to track and measure key performance indicators, analyze user behavior, optimize marketing campaigns, and make informed business decisions.

Google Analytics compared to Pendo

Google Analytics has more positive reviews than Pendo: 97 vs 96

Pendo is better at support than Google Analytics: 4.5 vs 4.2

Google Analytics is easy to use compared to Pendo: 4.2 vs 4.0

Google Analytics pricing plans are more competitive than Pendo: 4.7 vs 4.3

Pendo has more functions than Google Analytics: 80 vs 48

Google Analytics: Pros & Cons

Data-driven decision making: Google Analytics provides valuable insights to help you make informed decisions for your business
Identify trends and opportunities: With Google Analytics, you can track and analyze website traffic, user behavior, and conversion rates to identify trends and capitalize on opportunities
Optimize marketing campaigns: By tracking the effectiveness of different marketing channels and campaigns, Google Analytics helps you optimize your marketing efforts and allocate resources efficiently
Limited data filtering: Google Analytics may not provide advanced filtering options, making it difficult to analyze specific segments of your audience
Data sampling: Google Analytics uses sampling to process large data sets, which can result in inaccurate or incomplete data analysis
Privacy concerns: Google Analytics collects and stores user data, raising concerns about data privacy and compliance with regulations like GDPR

Best features

  • - Optimize your funnel for success

  • - Unlock the power of customer segmentation

  • - Tailor-made analytics to suit your needs

  • - Unlock the secrets of your website traffic

  • - Get real-time insights at a glance

There is no deal for this product
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Glassbox Logo

Description

Glassbox is a powerful analytics platform that provides businesses with complete visibility into their customers' digital journeys. By capturing, replaying, and analyzing every customer interaction on websites and mobile apps, Glassbox helps businesses understand user behavior, optimize conversions, and enhance the overall customer experience.

Glassbox compared to Pendo

Glassbox has better positive reviews compared to Pendo: 100 vs 96

Glassbox is easy to use compared to Pendo: 5.0 vs 4.0

Glassbox pricing plans are more competitive than Pendo: 4.8 vs 4.3

Glassbox has more options than Pendo: 100 vs 80

Glassbox: Pros & Cons

Tagless Data Capture: Glassbox's patented technology automatically captures 100% of digital events for maximum insights. This allows for a deeper analysis of every session, page, user, journey, and more.
Deep Understanding of Digital Customers: Glassbox allows you to discover exactly what your customers are doing and why. Digital experience intelligence provides insights that promote customer growth and loyalty.
AI-based Analysis: Glassbox uses AI-driven insights to identify friction points in your customers' digital journeys. This allows for quick identification and resolution of technical issues and enhances the customer experience.
High Initial Cost: Glassbox can be expensive to implement, especially for young entrepreneurs with limited budgets
Complex Setup Process: Setting up Glassbox may require technical expertise and time that young entrepreneurs may not have
Potential Privacy Concerns: Using Glassbox may raise privacy concerns since it captures and records user interactions on websites or mobile apps.

Best features

  • - Session Recordings

  • - Heatmaps

  • - Integration with other tools

  • - Form analysis

  • - Automatic alerts

There is no deal for this product
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adobe analytics logo

Description

Adobe Analytics is a powerful analytics tool that provides real-time data and detailed insights about customer interactions on websites and apps. It offers advanced segmentation, multi-channel data collection, and machine learning capabilities. This software helps businesses understand their audience better, optimize marketing strategies, and improve customer experiences.

Adobe analytics compared to Pendo

Pendo has better positive reviews than Adobe analytics: 96 vs 91

Pendo is better at customer support than Adobe analytics: 4.5 vs 4.0

Pendo pricing plans are more competitive than Adobe analytics: 4.3 vs 4.1

Pendo is more versatile than Adobe analytics: 80 vs 41

Adobe analytics: Pros & Cons

Advanced Data Analysis: Adobe Analytics provides comprehensive data analysis capabilities enabling businesses to obtain deep insights into customer behavior
Real-Time Reporting: The software offers real-time reporting and visualization tools that help organizations understand and react to customer interactions as they happen
Integration Capabilities: Adobe Analytics can be seamlessly integrated with other Adobe Experience Cloud solutions, providing a unified view of customer interactions across all channels.
High cost: Adobe Analytics is more expensive compared to other analytics tools in the market
Steep learning curve: It has a complex interface which can be difficult for beginners to understand and use efficiently
Limited customer support: Some users have reported that Adobe's customer support is not as responsive or helpful as they would like.

Best features

  • - Real-Time Analysis

  • - Advanced Segmentation

  • - Predictive Analysis

  • - Customizable Dashboards

  • - Integration capabilities

There is no deal for this product
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logo smartlook

Description

Smartlook offers a powerful analytics suite, engineered to unlock the full potential of your data. It streamlines the process of analyzing user behavior, enabling the creation of intuitive and compelling digital experiences. Engage your users with data-driven decisions.

Smartlook compared to Pendo

Pendo has better positive reviews compared to Smartlook: 96 vs 95

Smartlook is easier to use than Pendo: 5.0 vs 4.0

Smartlook is more suitable for small businesses thanks to its good value for money than Pendo: 4.4 vs 4.3

Pendo is more versatile than Smartlook: 80 vs 74

Smartlook: Pros & Cons

Detailed user insights: Smartlook offers in-depth analytics like session replay and heatmaps, providing a granular view of user behavior and interactions
Ease of use: The platform is user-friendly with an intuitive interface, making it accessible for users without a technical background to navigate
Powerful integration: Smartlook can be easily integrated with a wide range of other tools and platforms
Privacy concerns: The extensive data tracking capabilities, such as session recording, can raise privacy concerns among users
Data overload: The depth and breadth of data collected can be overwhelming
Cost: For small businesses or startups, the cost of Smartlook might be a consideration, especially if they wish to access more advanced features

Best features

  • - Session recording

  • - Heatmaps

  • - Event tracking

  • - Funnels

  • - User segmentation

  • - Error logs

  • - Mobile app analytics

  • - Integration capabilities

Smartlook pricing

Free

Enterprise

Contact sales

Pro

$58 / month
There is no deal for this product
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logo fullstory

Description

FullStory is an advanced digital experience analytics platform. It is crafted to empower businesses with deep insights into user interactions, enabling them to optimize their digital presence and foster meaningful customer experiences leading to enhanced engagement and conversions.

FullStory compared to Pendo

Pendo has more positive reviews than FullStory: 96 vs 94

FullStory is easier to use than Pendo: 4.5 vs 4.0

Pendo is more suitable for small businesses thanks to its good value for money than FullStory: 4.3 vs 4.1

FullStory has more features than Pendo: 130 vs 80

FullStory: Pros & Cons

Comprehensive insight: FullStory offers deep user experience analytics, providing clarity on visitor interactions and website performance
User-friendly interface: Its intuitive dashboard and visualization tools make it easy for non-tech users to derive actionable insights
Error identification: By highlighting rage clicks and pain points, it facilitates quick problem detection, enhancing overall user satisfaction
Privacy concerns: Recording sessions might be seen as intrusive, raising potential data privacy and GDPR compliance issues
Costly for startups: Smaller businesses might find the pricing steep, especially when scaling up with increasing data
Data overload: The vast amount of data might overwhelm users, leading to potential analysis paralysis if not interpreted correctly

Best features

  • - Session replay

  • - Click maps

  • - Error tracking

  • - Funnel analysis

  • - Segment discovery

  • - Rage clicks identification

  • - Omni-search

  • - Performance metrics

FullStory pricing

Business

Book a demo

Advanced

Book a demo

Enterprise

Book a demo
There is no deal for this product
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walkme logo

Description

WalkMe is a digital adoption platform that enables businesses to simplify the online experience for their users. It provides step-by-step guidance and support, helping users to navigate websites, apps, or software efficiently. WalkMe's features include onboarding, performance support, and analytics to improve user engagement and productivity. It's a valuable tool for training, customer service, and reducing user errors.

Walkme compared to Pendo

Pendo has better positive reviews compared to Walkme: 96 vs 87

Pendo is easy to use compared to Walkme: 4.0 vs 3.5

Pendo pricing plans are more competitive than Walkme: 4.3 vs 3.9

Walkme is more versatile than Pendo: 85 vs 80

Walkme: Pros & Cons

User-friendly interface: WalkMe offers an intuitive and easy-to-use platform, making it accessible for individuals with varying levels of technical skills
Onboarding and Training: WalkMe provides interactive guides and prompts that can effectively train users on how to use a new software or system, reducing the need for extensive training sessions
Increased productivity: By providing step-by-step guidance, WalkMe can help users navigate complex processes more efficiently, thereby increasing productivity.
High cost: WalkMe's pricing can be prohibitive for small businesses or startups
Complexity: The software has a steep learning curve and can be difficult to use without proper training
Limited customization: While WalkMe offers a range of features, there may be limitations in terms of customization and flexibility.

Best features

  • - Cloud-based Platform

  • - Interactive Guidance

  • - Artificial Intelligence

  • - Cross-Platform Adaptability

  • - Analytics and Automation

There is no deal for this product
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logo froged

Description

FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.

Froged compared to Pendo

Pendo has better positive reviews compared to Froged: 96 vs 89

Froged is better at customer service than Pendo: 4.7 vs 4.5

Froged is easier to use than Pendo: 4.5 vs 4.0

Froged is more suitable for small businesses thanks to its good value for money than Pendo: 4.6 vs 4.3

Pendo is better at number of features than Froged: 80 vs 52

Froged: Pros & Cons

Tailored customer engagement: FROGED allows customized in-app and auto messages for different customer lifecycle stages, enhancing communication relevance
Effective onboarding: The platform's engagement widgets and retention tools aid in guiding customers through onboarding, leading to improved adoption and satisfaction
Data-driven insights: FROGED's analytics provide valuable customer interaction data, enabling businesses to optimize strategies based on real-time feedback
Learning curve: Users might require time to fully explore and harness the platform's range of features and capabilities
Limited integration: FROGED's integrations with other tools and platforms might be more limited compared to some competitors
Scaling challenges: While suitable for startups and smaller businesses, FROGED's scalability might become a concern for larger enterprises with complex needs

Best features

  • - Provide customers with the right elements

  • - Set up in-app messages and automessages

  • - Get access to your performances

  • - Supercharge your support team

  • - Use real-time live chat

  • - Set up behavioral emails

  • - Build custom customer segments

  • - Analyze user behavior with heatmaps

Froged pricing

Free

Grow

$84 / month

Scale

$372 / month

Enterprise

$948 / month
There is no deal for this product
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logo userguiding

Description

Show off your product by creating powerful walkthroughs and give your user a better understanding of what you do best.

UserGuiding compared to Pendo

UserGuiding is a better solution based on percentage of positive reviews than Pendo: 98 vs 96

UserGuiding is a better solution for customer support than Pendo: 4.8 vs 4.5

UserGuiding is easier to set up than Pendo: 4.8 vs 4.0

UserGuiding is more suitable for small businesses thanks to its good value for money than Pendo: 4.7 vs 4.3

UserGuiding is more versatile than Pendo: 98 vs 80

UserGuiding: Pros & Cons

Pricing plans: The software tool is affordable for SMEs and startups
Support: Customer support is available 24/7
Ease of use: The no-code platform makes developing user integration processes effortless
Technical knowledge: Certain skills are required to take full advantage of the platform
Basic layout: UserGuiding's watermark cannot be removed
User interface: Customization options when designing the user interface are not very good

Best features

  • - Segmentation

  • - NPS Surveys

  • - Customizable walkthroughs

  • - In-app messaging

  • - Multi-language support

  • - User feedback

  • - Goal Tracking

  • - Analytics

UserGuiding pricing

Basic

$129 / month

Professional

$499 / month

Corporate

$999 / month
There is no deal for this product
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heap logo

Description

Heap is a digital analytics platform that automatically captures and organizes customer behavioral data from websites and applications. It provides insights into user interactions, enabling businesses to make data-driven decisions. Features include event tracking, funnel and retention analysis, and user segmentation. It's designed to help improve customer experience, increase engagement, and optimize conversion rates.

Heap compared to Pendo

Pendo is a better solution based on percentage of positive reviews than Heap: 96 vs 94

Heap is more suitable for small businesses thanks to its good value for money than Pendo: 4.5 vs 4.3

Pendo is more versatile than Heap: 80 vs 59

Heap: Pros & Cons

User-friendly Interface: Heap has a simple and intuitive interface that makes it easy for users to navigate and understand
Real-time Data: Heap provides real-time data, allowing businesses to make quick decisions based on the most current information
Customizable: Heap allows users to customize their data analysis, enabling them to focus on the specific metrics that are most important to their business.
Limited Customization: Heap Analytics has limited options for customization, which can make it less flexible for specific business needs
Lack of Real-time Data: Heap does not provide real-time data, which can be a disadvantage for businesses needing immediate insights
Complex Interface: The user interface of Heap can be complex and difficult to navigate for new users or those without technical expertise.

Best features

  • - Autocapture Technology

  • - Comprehensive Data Collection

  • - Data Visualization

  • - Funnel Analysis

  • - Integration Capabilities

There is no deal for this product
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lemon learning logo

Description

Lemon Learning is a digital adoption platform that helps users understand and navigate software applications. It provides interactive, in-app guidance and training to improve user adoption and productivity. The tool can be used for any web-based application, including CRM, ERP, HRIS, and more. It simplifies onboarding, reduces support costs, and accelerates the digital transformation of businesses.

Lemon learning compared to Pendo

Lemon learning has better positive reviews compared to Pendo: 100 vs 96

Lemon learning is better at customer service than Pendo: 5.0 vs 4.5

Lemon learning is easy to use compared to Pendo: 4.5 vs 4.0

Lemon learning pricing plans are more competitive than Pendo: 4.7 vs 4.3

Pendo is more versatile than Lemon learning: 80 vs 52

Lemon learning: Pros & Cons

User-friendly Interface: Lemon Learning provides an intuitive and easy-to-use interface, making it accessible for users of all technical levels
Customizable Content: The software allows users to create and customize their own training content, providing flexibility and adaptability to specific business needs
Real-time Assistance: Lemon Learning offers real-time, in-app guidance which helps users to quickly understand and efficiently use different digital tools.
Limited customization: Lemon Learning may not offer as much customization options as some other training software
High cost: The pricing of Lemon Learning might be higher compared to other similar software, which could be a barrier for small businesses
Limited integrations: Lemon Learning may not integrate with all types of software or tools, which could limit its functionality and usability.

Best features

  • - Interactive Learning

  • - Customization

  • - In-app Guidance

  • - Analytics

  • - Multilingual Support

There is no deal for this product
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totango logo
CRM

Description

Totango is a customer success platform that helps businesses reduce churn, increase expansion, and improve customer satisfaction. It provides insights into customer behavior and health, enabling proactive engagement. Features include customer segmentation, success planning, campaign management, and predictive analytics. It's designed for SaaS companies but is adaptable to other industries.

Totango compared to Pendo

Pendo is a better solution based on percentage of positive reviews than Totango: 96 vs 83

Pendo is a better solution for customer support than Totango: 4.5 vs 4.0

Pendo is better at value for money than Totango: 4.3 vs 4.0

Pendo is better at number of features than Totango: 80 vs 30

Totango: Pros & Cons

Customer Success Management: Totango provides a comprehensive customer success management platform that helps businesses reduce churn, increase adoption, and maximize customer lifetime value
Real-Time Insights: The software offers real-time insights into customer behavior, usage data, and health scores, enabling businesses to proactively manage their customer relationships and take action when necessary
Scalability: Totango is highly scalable and can accommodate the needs of both small businesses and large enterprises, making it a versatile solution for companies of all sizes.
High learning curve: Totango can be complex and difficult to understand for beginners, requiring significant time and training to use effectively
Limited customization: While Totango provides a variety of features, the customization options are limited, which can be a drawback for businesses with specific needs
Costly for small businesses: The pricing structure of Totango may not be affordable for smaller businesses or startups, making it less accessible to all company sizes.

Best features

  • - Customer Success Platform

  • - Real-time Monitoring

  • - Customer Segmentation

  • - Task Management

  • - Data Integration

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