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Froged

Customer engagement platform

4.7 (6 reviews)

FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.

General information about Froged

FROGED, a powerful SaaS tool, offers entrepreneurs the opportunity to effectively engage with their customers and provide unparalleled support throughout their entire customer lifecycle. With FROGED, you have the ability to tailor your in-app messages and auto messages to each stage of the customer journey, ensuring that you are delivering the right information and resources at the right time.


One of the key benefits of using FROGED is the ability to enhance customer onboarding and product adoption. By leveraging FROGED's customizable engagement widgets and retention tools, you can guide your customers through the onboarding process, ensuring that they have all the information they need to get started and make the most out of your product or service. This not only improves their overall experience but also increases the likelihood of them becoming long-term, satisfied customers.


Additionally, FROGED allows you to easily track and measure customer engagement and satisfaction. With its robust analytics and reporting capabilities, you can gain valuable insights into how your customers are interacting with your product, identify areas for improvement, and make data-driven decisions to optimize your customer experience.


In today's competitive landscape, it's crucial for entrepreneurs to find cost-effective solutions that drive profitability without sacrificing quality. FROGED offers entrepreneurs the opportunity to make a significant impact on their business while keeping costs low. With its comprehensive suite of features and user-friendly interface, FROGED is the perfect tool for entrepreneurs looking to take their customer engagement and support to the next level.


To start leveraging the power of FROGED and other top-tier SaaS tools at unbeatable prices, join Secret's marketplace today. Don't miss out on the opportunity to grow your business and save money. Start using Secret now and unlock the potential of your startup.

See alternatives to Froged like Zendesk or Intercom.
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Secret's take about Froged

Have you ever messed up a punchline to a joke so bad that you can literally hear the crickets chirping? 🦗 (”Wait, you weren’t supposed to know the monkey was a doctor yet…”) Prepare yourself for the whirlwind of sarcasm coming your way for ‘such a great joke’. Or maybe that’s just my family… 😅

What is Froged?

FROGED is a customer experience SaaS platform that gives you the solutions you need to provide a great journey to your users, from onboarding to retention to support 👥 Create personalized in-app messages to connect with your users based on behavioral segmentation and send NPS survey campaigns after a certain period of time to gather important feedback on your product 📈 Improve your product adoption & engagement from the beginning and proceed to the next steps of customer’s journey in the same tool, optimizing your retention strategy and providing proactive, omnichannel customer support to keep your users engaged and satisfied 🌟

Our opinion about Froged:

FROGED is a great soluton for all types of businesses in different sectors, from cybersecurity to fintech to eLearning and more, to provide the optimal journey to their users 🔧 Comprehensive features like product flows, integrations and knowledge bases ensure that you have all the tools necessary to keep your customers engaged with your product. Build flows based on event tracking or user behavior, provide a self-service support to your customers to reduce support tickets, and integrate your favorite SaaS tools to expand your capabilities & reach, like WhatsApp, Segment and Slack. FROGED’s flexible platform suits your startup’s needs and drives your growth at every step of your customer’s journey with your product 📊

Froged Pricing:

FROGED has 4 different pricing plans available for you to choose from, starting from Free. Choose your plan based on your customer success needs and different features, from NPS to behavioral emails to API access 💰

- More details about Froged's pricings
Best Froged alternatives:

Top alternatives to FROGED’s customer experience SaaS platform include Intercom, Mailchimp, Freshdesk and Zendesk. Discover great offers for these tools and more on Secret to start saving! 🔍

- More alternatives to Froged
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Mary O'Brien

Customer Success Manager

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What is Froged used for?

FROGED is an invaluable tool for small businesses, offering a comprehensive solution for customer engagement and support. It allows businesses to personalize their communication, providing customers with relevant information at each stage of their journey. For instance, during onboarding, FROGED's widgets can guide customers, ensuring they understand how to best use the product or service. This leads to higher customer satisfaction and retention. Moreover, FROGED's robust analytics can help businesses identify areas for improvement. For example, if customers are frequently asking the same questions, businesses can use this data to enhance their FAQ section or user guides. Ultimately, FROGED helps small businesses deliver a superior customer experience while keeping costs low.

Froged pricing

Free

1 seat

Customizable business messenger

Knowledge base

Slack integration

Grow

$84

/ month

Up to 3 seats

Engagement metrics

Unlimited emails

User behavior tracking

Scale

$372

/ month

Up to 7 seats

Automation rules for conversations

NPS

Up to 10,000 monthly active users

Enterprise

$948

/ month

Up to 10 seats

Staging workspace

Remove FROGED branding

From 50,000 monthly active users

Froged features

  • Provide customers with the right elements

    FROGED lets you manage customer conversations, product updates, and documents from a single widget.

  • Set up in-app messages and automessages

    Personalize your messages and define the trigger and the conditions for your message to be sent, so you are sure to target the right lead at the right time.

  • Supercharge your support team

    With FROGED's help desk, you can create support tickets, answer and assign customer requests, and manage tasks efficiently, making customer support a piece of cake.

  • Set up behavioral emails

    Chose an event and automate e-mail sending, to reach the right customers once they have completed action and strengthen their loyalty.

  • Build custom customer segments

    FROGED offers advanced customer segmentation, so you can easily group your customers based on criteria like behavior, activity, or demographics, and send targeted messages that resonate with them.

  • Analyze user behavior with heatmaps

    Use FROGED's website heatmap to see where your visitors click the most, so you can optimize your website's design and user experience for better conversions and lead generation.

  • Get access to your performances

    FROGED's Net Promoter Score allows you to set up widgets to ask your customers how likely they are to recommend your product, so you get an insight into their satisfaction rate.

  • Use real-time live chat

    Engage with your customers in real-time with FROGED's live chat feature. Answer their questions, offer support, and help them make buying decisions faster, increasing your chances of closing the deal.

6 Froged Reviews

4.7 (6 reviews)
  • Justin Smith

    Top Solution for Content Generation

    What I value most about using ArticleForge is its capability to create highly pertinent content. However, it occasionally generates duplicate content for specific sections.

    May 12, 2024

  • Stephen E

    Froged: Streamlining Customer Service for Project Managers

    As a project manager, I found Froged to be an invaluable tool for streamlining our customer service process

    May 4, 2024

  • Hugo G

    This is a Responsive Company that

    I appreciate this responsive company for continuously adding features to an already feature-rich software. I am grateful for their creation and support of this excellent app.

    April 27, 2024

  • Betty Davis

    Smooth and Hassle-Free Implementation: Froged's Excellent Customer Support

    The excellent customer support provided by the Froged team has made the implementation process smooth and hassle-free.

    April 23, 2024

More Froged's reviews

Froged: Pros & Cons

Pros

  • Tailored customer engagement: FROGED allows customized in-app and auto messages for different customer lifecycle stages, enhancing communication relevance
  • Effective onboarding: The platform's engagement widgets and retention tools aid in guiding customers through onboarding, leading to improved adoption and satisfaction
  • Data-driven insights: FROGED's analytics provide valuable customer interaction data, enabling businesses to optimize strategies based on real-time feedback

Cons

  • Learning curve: Users might require time to fully explore and harness the platform's range of features and capabilities
  • Limited integration: FROGED's integrations with other tools and platforms might be more limited compared to some competitors
  • Scaling challenges: While suitable for startups and smaller businesses, FROGED's scalability might become a concern for larger enterprises with complex needs

Why is Froged better than other Customer Experience software?

Froged is better at customer service than Intercom: 4.7 vs 4.5

Froged pricing plans are more competitive than Intercom: 4.6 vs 4.0

Froged is a better solution for customer support than Mailchimp: 4.7 vs 4.0

Froged is better at support than Zoho Desk: 4.7 vs 4.5

Froged is more suitable for small businesses thanks to its good value for money than Zoho Desk: 4.6 vs 4.5

Froged pricing plans are more competitive than Freshdesk: 4.6 vs 4.3

Froged is better at customer support than Pendo: 4.7 vs 4.5

Froged is better at ease to use than Pendo: 4.5 vs 4.0