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9 Best Alternatives to Froged in May 2024

Alternatives & Competitors to Froged

  1. 1. Mailchimp
  2. 2. Freshdesk
  3. 3. LiveAgent
  4. 4. Intercom
  5. 5. Zendesk
  6. 6. Zoho Desk
  7. 7. Tidio
  8. 8. Pendo
  9. 9. Hubspot service hub
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Here are competitors or alternatives to Froged and other similar Customer Experience software. You need to consider some important factors when choosing a tool like Froged for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Froged that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Froged. Discover sofware like Mailchimp, Freshdesk, LiveAgent or Intercom.

List of Alternatives to Froged

From Customer Experience tools, we have selected the best alternatives to Froged based on reviews for each solution and similarities with Froged. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo mailchimp

1. Mailchimp
4.5 (4 reviews)
1 deal available

Email Marketing Marketing Automation Lead Management

Description

Mailchimp is the #1 email and marketing automations brand* helping businesses find and engage customers across email, social media, landing pages, and advertising platforms.

Mailchimp compared to Froged

Mailchimp is a better solution based on percentage of positive reviews than Froged: 92 vs 89

Froged is a better solution for customer support than Mailchimp: 4.7 vs 4.0

Froged is more suitable for small businesses thanks to its good value for money than Mailchimp: 4.6 vs 4.4

Mailchimp has more functions than Froged: 139 vs 52

Mailchimp: Pros & Cons

Free version: The tool offers a free emailing solution, perfect for beginners
A complete tool: The famous emailing service integrates marketing automation features
Easy to use: Mailchimp is the ideal tool to start creating impactful newsletters
Limited technical support: Phone support from the Mailchimp team is only included in the Premium plan
Lack of advanced features: Can be frustrating for an advanced user
High price: Prices increase rapidly as the number of subscribers increases

Best features

  • - Connect all your tools

  • - A/B testing

  • - E-commerce integration

  • - Advanced reporting and analytics

  • - Segment your customers finely

  • - Continuously optimize your strategy

  • - Send the right message at the right time

  • - Design impactful emails

Mailchimp pricing

Free

Essentials

$69 / month

Standard

$100 / month

Premium

$350 / month
50% off the Standard plan for 6 months (Save $1,870)
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logo freshdesk

2. Freshdesk
4.0 (4 reviews)
1 deal available

Customer Support

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Froged

Freshdesk has better positive reviews compared to Froged: 94 vs 89

Froged is better at value for money than Freshdesk: 4.6 vs 4.3

Freshdesk is more versatile than Froged: 94 vs 52

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn
Analysis limitations: The information on transactions is limited

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo liveagent

3. LiveAgent
4.3 (4 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Froged

LiveAgent has more positive reviews than Froged: 97 vs 89

LiveAgent is better at support than Froged: 4.8 vs 4.7

LiveAgent is more versatile than Froged: 62 vs 52

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
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logo intercom

4. Intercom
3.8 (4 reviews)
1 deal available

Collaboration Customer Experience

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Froged

Intercom has better positive reviews compared to Froged: 90 vs 89

Froged is better at customer service than Intercom: 4.7 vs 4.5

Froged is more suitable for small businesses thanks to its good value for money than Intercom: 4.6 vs 4.0

Intercom is more versatile than Froged: 159 vs 52

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Multilingual support

  • - Customer feedback and surveys

  • - Performance analytics

  • - Automate conversations

  • - Chat with your customers in real time

  • - Easily onboard new customers

  • - Access data to personalize customer conversations

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
1 year free on the Advanced plan (Save $3,108)
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logo zendesk

5. Zendesk
4.0 (5 reviews)
1 deal available

Customer Experience Customer Support CRM

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Froged

Froged is better at support than Zendesk: 4.7 vs 4.3

Froged is easy to use compared to Zendesk: 4.5 vs 4.3

Froged pricing plans are more competitive than Zendesk: 4.6 vs 4.2

Zendesk has more functions than Froged: 182 vs 52

Zendesk: Pros & Cons

Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Unified workspace: Every employee finds customer information quickly and efficiently
Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Best features

  • - Knowledge base

  • - Automation and workflow

  • - Reporting and analytics

  • - Customer engagement

  • - Customization and branding

  • - Ticketing system

  • - Multichannel support

  • - Integration

6 months free (Save $50,000)
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Prezi Logo

6. Zoho Desk
4.5 (4 reviews)

Customer Support Productivity

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to Froged

Zoho Desk has more positive reviews than Froged: 93 vs 89

Froged is better at support than Zoho Desk: 4.7 vs 4.5

Froged is better at value for money than Zoho Desk: 4.6 vs 4.5

Zoho Desk is better at number of features than Froged: 142 vs 52

Zoho Desk: Pros & Cons

Efficient customer support: Zoho Desk streamlines customer inquiries, tracks tickets, and enhances response time
Seamless collaboration: Zoho Desk enables team members to work together effectively and resolve customer issues collaboratively
Data-driven insights: Zoho Desk provides detailed analytics and reporting, helping make data-informed business decisions.
Limited customization: Zoho Desk may not offer the level of customization needed for unique business processes
Lack of advanced analytics: Zoho Desk's reporting capabilities may not be as robust as other solutions
Steeper learning curve: Zoho Desk may require more time to familiarize oneself with its features compared to other platforms.

Best features

  • - Smart ticketing

  • - Multichannel support

  • - Self-service portal

  • - Automation and workflow

  • - Reporting and analytics

  • - Knowledge base creation

  • - Team collaboration tools

  • - AI-powered assistance

Zoho Desk pricing

Standard

$20 / user / month

Professional

$37 / user / month

Enterprise

$52 / user / month
There is no deal for this product
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Tidio Logo

7. Tidio
4.5 (4 reviews)

Customer Support

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to Froged

Tidio has more positive reviews than Froged: 96 vs 89

Tidio is more user friendly than Froged: 4.7 vs 4.5

Tidio is better at number of features than Froged: 64 vs 52

Tidio: Pros & Cons

Easy website chatbot integration: Tidio seamlessly integrates with your website for instant customer communication
Automated lead generation: Tidio's chatbots capture and qualify leads, saving you time and effort
Instant customer support: Tidio's live chat feature allows you to resolve customer queries in real-time.
Limited customization options: Tidio may not offer extensive customization features to match your specific branding needs
Potential ongoing costs: Over time, the cost of using Tidio's services may add up, especially as your business grows.
Dependency on internet connection: Tidio's performance and accessibility are reliant on a stable internet connection

Best features

  • - Live Chat Magic

  • - Automated Chatbots

  • - Email Marketing Integration

  • - Multi-channel Messaging

  • - Real-time Visitor Monitoring

There is no deal for this product
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pendo logo

8. Pendo
3.5 (4 reviews)

Customer Experience

Description

Pendo is a product experience platform that provides user insight, user guidance, and user communication tools for digital product teams. It enables businesses to understand and guide users to create product experiences that customers love. Features include in-app messaging, user behavior tracking, feedback collection, and data-driven decision making. Pendo is designed to improve customer engagement and accelerate product adoption.

Pendo compared to Froged

Pendo has better positive reviews than Froged: 96 vs 89

Froged is better at customer support than Pendo: 4.7 vs 4.5

Froged is easier to set up than Pendo: 4.5 vs 4.0

Froged is more suitable for small businesses thanks to its good value for money than Pendo: 4.6 vs 4.3

Pendo has more features than Froged: 80 vs 52

Pendo: Pros & Cons

User Experience Improvement: Pendo provides detailed insights about how users are interacting with your product, helping you to improve user experience and product functionality
In-App Messaging: Pendo allows you to communicate with your users directly within the application, which can be used for onboarding, feature announcements, or collecting feedback
Data-Driven Decision Making: Pendo collects and analyzes user behavior data, providing valuable information that can guide product development and business strategy.
High cost: Pendo can be quite expensive, especially for small businesses or startups with limited budgets
Complexity: The software has a steep learning curve and can be difficult to understand and use effectively without proper training
Limited customization: While Pendo offers a range of features, there is limited flexibility in terms of customization to meet specific business needs.

Best features

  • - User Experience Analytics

  • - In-App Guidance

  • - Feedback Collection

  • - Product Roadmap Planning

  • - Integration Capabilities

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hubspot service hub logo

9. Hubspot service hub
4.3 (4 reviews)

CRM

Description

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

Hubspot service hub compared to Froged

Hubspot service hub has more positive reviews than Froged: 94 vs 89

Froged is better at support than Hubspot service hub: 4.7 vs 4.5

Froged pricing plans are more competitive than Hubspot service hub: 4.6 vs 4.2

Hubspot service hub is better at number of features than Froged: 90 vs 52

Hubspot service hub: Pros & Cons

Centralized Communication: HubSpot Service Hub streamlines customer interactions by consolidating all communications into one place, making it easier to manage and respond to customer inquiries
Advanced Reporting: The software provides detailed reports and analytics that help businesses understand their customer service performance and identify areas for improvement
Automation Capabilities: HubSpot Service Hub includes automation tools that can handle routine tasks, freeing up time for customer service reps to focus on more complex issues.
High pricing: HubSpot Service Hub can be quite expensive, especially for small businesses or startups
Limited customization: While the software offers a range of features, there is limited flexibility in terms of customization
Steep learning curve: The platform can be complex and overwhelming for new users, requiring a significant amount of time to fully understand and utilize all its features.

Best features

  • - Unified Customer View

  • - Ticketing System

  • - Automation

  • - Live Chat

  • - Customer Feedback

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