General information about Glassbox
Secret's take about Glassbox
Mary O'Brien
Customer Success Manager
Glassbox features
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Session Recordings
Glassbox allows for recording and replaying user sessions in real time. This provides an accurate view of how users interact with a site or an application, which helps in identifying potential issues. -
Heatmaps
With this feature, companies can visualize the most clicked, hovered, or scrolled areas on their website. This is useful for understanding which elements attract the most user attention. -
Integration with other tools
Glassbox can be integrated with other platforms and analysis tools to provide a more comprehensive view of the user experience. -
Form analysis
Glassbox offers the ability to analyze user interactions with forms on a website. For example, it can show at what point users abandon a form or make errors. -
Automatic alerts
The software can automatically detect anomalies or issues on a website and alert the responsible team. For example, if a significant number of users leave the site at a particular stage of the customer journey, Glassbox can send an alert.
3 Glassbox reviews
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Richard Garcia
Great Product with Quick Response from Glassbox
I am pleased with the quality of Glassbox and the prompt response from Collins. The delivery was also timely.
April 22, 2024
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Alexander
Elegance Meets Simplicity: A Review on Glassbox
I am very pleased with the excellent customer service and the quality of the products for their price at Glassbox.
April 16, 2024
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Neo G
Grasping Customer Actions with Glassbox
Before using Glassbox, I had difficulty understanding user actions. However, Glassbox has made it easier for me to track these actions and understand the exact steps taken by the user. Although I'm not very familiar with the system, which can seem complex if you're not acquainted with all its incredible features. I switched to Glassbox because it provides richer data, enabling me to gain better insights and make improved decisions. The fact that there's no need for tagging, and all struggles and issues are visible, is a significant advantage for me.
April 15, 2024
Glassbox: Pros & Cons
Pros
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Tagless Data Capture: Glassbox's patented technology automatically captures 100% of digital events for maximum insights. This allows for a deeper analysis of every session, page, user, journey, and more.
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Deep Understanding of Digital Customers: Glassbox allows you to discover exactly what your customers are doing and why. Digital experience intelligence provides insights that promote customer growth and loyalty.
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AI-based Analysis: Glassbox uses AI-driven insights to identify friction points in your customers' digital journeys. This allows for quick identification and resolution of technical issues and enhances the customer experience.
Cons
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High Initial Cost: Glassbox can be expensive to implement, especially for young entrepreneurs with limited budgets
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Complex Setup Process: Setting up Glassbox may require technical expertise and time that young entrepreneurs may not have
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Potential Privacy Concerns: Using Glassbox may raise privacy concerns since it captures and records user interactions on websites or mobile apps.
Why is Glassbox better than other Customer Experience software?
Glassbox has more positive reviews than Google Analytics: 100 vs 97
Glassbox is better at support than Google Analytics: 4.5 vs 4.2
Glassbox is better at ease to use than Contentsquare: 5.0 vs 4.4
Glassbox is better at value for money than Contentsquare: 4.8 vs 4.4
Glassbox has better positive reviews than Hotjar: 100 vs 97
Glassbox is better at ease to use than Hotjar: 5.0 vs 4.5
Glassbox has more positive reviews than FullStory: 100 vs 94
Glassbox is easier to use than FullStory: 5.0 vs 4.5
