Pros from reviewers

• Straightforward User Interface: Glassbox's simple and intuitive interface makes it accessible to users, regardless of their familiarity with the software

• Exceptional Session Recording: Glassbox's session recording feature exceeds expectations, providing detailed and accurate recordings of user sessions

• Rich Data Collection: Glassbox provides richer data compared to other software, enabling users to gain better insights and make improved decisions

• Integrated Session Replay and Analytics: Glassbox's fully integrated session replay to analytics provides valuable insights needed to enhance the customer journey on a website

• Direct Addressing of User Issues: Glassbox allows users to directly address issues from a user's perspective, eliminating guesswork and enabling more accurate problem-solving.

Cons from reviewers

• Bright and predominantly white UI: Some users find the user interface of Glassbox to be too bright and predominantly white, which can be straining to the eyes. A dark mode option could improve the user experience

• Spam or irrelevant requests in session recording: Within the session recording feature, there seem to be some spam or irrelevant requests that could potentially be muted or filtered. This could improve the quality of the recorded sessions

• Issue with deep linking: There is an issue with deep linking in Glassbox. When a user receives a link to a specific tab in Glassbox and clicks it without prior login, it redirects them to the login page. After logging in, instead of taking the user directly to the tab from the link, it directs them to the main page

• Basic reports: The reports provided by Glassbox are fairly basic and need configuration for detailed information. This could be improved to provide more detailed insights without the need for additional configuration

• Confusing interface: Some users find the interface of Glassbox to be confusing, with many steps to go through to get the data they want. Some of the terminology is also unclear to newcomers. More live demonstrations and clearer instructions could improve this issue.