General information about Totango
Totango is a customer success platform designed to help businesses improve customer retention, conversion rates, and product adoption. It provides real-time insights into customer behavior and usage patterns, enabling companies to proactively address potential issues and enhance customer experience.
Totango's features include health scores, segmentation, task management, email campaigns, and success plays. It allows users to track customer engagement and identify at-risk accounts, facilitating timely interventions. The software also integrates with various CRM systems and data sources for seamless data synchronization.
With its predictive analytics capabilities, Totango helps businesses anticipate customer needs and deliver personalized experiences. Its user-friendly interface and customizable dashboards make it easy for teams to monitor key performance indicators and make data-driven decisions. Overall, Totango is a powerful tool for boosting customer satisfaction and loyalty.
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View our promotions on tools similar to Totango in the CRM category.What is Totango used for?
Totango is a valuable tool for small businesses looking to optimize their customer relationships. It allows real-time tracking of customer behavior, identification of at-risk accounts, and swift intervention to resolve potential issues. For example, an e-commerce business could use Totango to analyze its customers' purchasing habits and anticipate their needs, thus providing a more personalized service. Moreover, thanks to its predictive analysis capabilities, businesses can make informed decisions to improve customer satisfaction and loyalty.Totango features
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Customer Success Platform
Totango is a customer success platform that helps businesses reduce churn, drive adoption, and maximize revenue -
Real-time Monitoring
The software provides real-time monitoring of customer behavior and usage to identify at-risk accounts and upselling opportunities. -
Customer Segmentation
Totango allows customer segmentation based on their behavior, usage, and demographic information to provide personalized experiences. -
Task Management
It has a task management system that helps teams prioritize tasks, assign responsibilities, and track progress. -
Data Integration
Totango integrates with various data sources to provide a 360-degree view of customers, thereby helping businesses understand their needs and preferences.
3 Totango reviews
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Joseph J
Totango: A User-Friendly CRM Solution
I've been using Totango for a few months now and I'm thoroughly impressed with its user-friendly interface
April 21, 2024
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Kenneth C
Somewhat Cumbersome User Experience
The integration process with Totango was long and required many workarounds, taking almost a year to complete. I'm still not fully convinced by the tool and find it difficult to use daily for logging each touchpoint. However, Totango does offer flexibility when integrating with existing solutions like Hubspot, allowing for two-way customer data transfer. It also allows me to set up custom health scores and alerts, and offers a wide range of functionalities for customer engagement. On the downside, the user interface is somewhat clunky, with some features hidden and buttons not intuitively placed. The timeline of interactions is hard to navigate and lacks the ability to pin information or notes like in Hubspot. The "touchpoint" feature is tricky, as a single mis-click can result in an internal note being sent to tagged individuals. Also, I can't save a touchpoint card if I've opened a task within it and haven't saved the task first. The hierarchy between Company and Product is also not intuitive.
April 14, 2024
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Rowan G
Exploring Totango: A Comprehensive Tool for Customer Relationship Management
Absolutely! Here's my take: I've been using Totango for a while now and I must say, it's been quite an experience! The software is incredibly comprehensive, offering a wide range of features that are designed to help manage customer relationships. It's like having a personal assistant that keeps track of all my customer interactions, ensuring I never miss a beat. The interface is quite unique, it's not your typical CRM software. It's a bit different, but in a good way! It's like a breath of fresh air, breaking away from the norm and offering a new perspective on how to manage customer relationships. It took me a little time to get used to it, but once I did, I found it to be quite intuitive and user-friendly. One of the things I appreciate most about Totango is its ability to provide detailed insights into customer behavior. It's like having a crystal ball that allows me to predict and understand my customers' needs, enabling me to provide them with the best possible service. The customer support team at Totango is also worth mentioning. They're always ready to help and provide solutions to any issues that may arise. They're like a safety net, always there to catch me if I fall. Overall, I've found Totango to be a valuable tool in my arsenal. It's not perfect, but it's constantly evolving and improving, which is more than I can say for other software I've used in the past. I'm excited to see what the future holds for Totango!
April 13, 2024
Totango: Pros & Cons
Pros
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Customer Success Management: Totango provides a comprehensive customer success management platform that helps businesses reduce churn, increase adoption, and maximize customer lifetime value
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Real-Time Insights: The software offers real-time insights into customer behavior, usage data, and health scores, enabling businesses to proactively manage their customer relationships and take action when necessary
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Scalability: Totango is highly scalable and can accommodate the needs of both small businesses and large enterprises, making it a versatile solution for companies of all sizes.
Cons
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High learning curve: Totango can be complex and difficult to understand for beginners, requiring significant time and training to use effectively
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Limited customization: While Totango provides a variety of features, the customization options are limited, which can be a drawback for businesses with specific needs
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Costly for small businesses: The pricing structure of Totango may not be affordable for smaller businesses or startups, making it less accessible to all company sizes.
