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Salesforce Sales Cloud reviews
4.0 (4 reviews)

Salesforce Sales Cloud is a customer relationship management (CRM) platform designed to enhance sales processes. It allows sales teams to manage their workflow, monitor customer interactions, and expedite deal closures. The platform aids businesses in streamlining and optimizing their sales strategies, resulting in improved productivity and revenue growth.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Salesforce Sales Cloud?
  • 04How Salesforce Sales Cloud compare to similar software?
  • 05Who is Salesforce Sales Cloud best for according to our reviewers?
  • 06Salesforce Sales Cloud reviews

Pros from reviewers

  • Seamless Integration: Salesforce Sales Cloud integrates smoothly with most systems and is compatible with many peripheral software, making it a versatile tool for businesses

  • Customizable Features: The software allows admins to tailor Objects, Fields, Reports, and Apps to meet specific business requirements, providing a high level of flexibility

  • Robust CRM Features: Salesforce Sales Cloud offers robust customer relationship management features, including lead generation, opportunity creation, and sales closing, which greatly enhance daily tasks

  • Scalability: Being a cloud-based platform, Salesforce Sales Cloud is easily scalable, making it a suitable choice for businesses of all sizes

  • Real-time Analytics: The software provides real-time analytics through its reporting and dashboard features, offering a complete 360-degree view of all customer information.

Cons from reviewers

  • High cost: Salesforce Sales Cloud can be quite expensive, especially for small businesses and startups. The high monthly cost can be challenging to handle alongside other expenses

  • Lack of direct support: Salesforce does not provide direct support for the product. Instead, it relies on third-party providers, which can be costly and may not always provide the best service

  • Complexity: The full functionality of Salesforce Sales Cloud can be complex for those who are not technically savvy. This can make it difficult for some users to fully utilize all of the features the software has to offer

  • Integration issues: There have been persistent issues with the integration between Salesforce and other systems. These issues can cause disruptions in workflow and decrease efficiency

  • Poor customer service: Many users have reported that the customer service is not as responsive or helpful as they would like. This can make it difficult to resolve issues or get questions answered in a timely manner.

Main features

Starting Price

N/A

Free Plan

No

Safety management

Call logging

Shipping management

Data management

Integration

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a Customer Relationship Management (CRM) tool developed by Salesforce. It provides a comprehensive 360° view of customers, generates leads, and tracks key performance indicators. The software accelerates business growth by enhancing sales performance and optimizing the sales cycle. It offers quality information about customer behavior to help adapt strategies. The unified view reduces time spent on file updates, allowing staff to focus on lead acquisition and negotiation. Other features include real-time reports for tracking KPIs, workflow automation, and over 3,000 software integrations. Renowned companies like Michelin, Matixis, Doctolib, and alinea use Sales Cloud due to its reliability and relevance. Special offers are available through Secret to help businesses grow.

Who is Salesforce Sales Cloud best for according to our reviewers?

  • Sales Teams: Salesforce Sales Cloud is designed for sales teams of all sizes, offering robust customer relationship management features, customizable dashboards, and seamless integration with various business tools. It significantly improves sales processes and overall efficiency

  • Small Business Owners: Despite its high monthly cost, Salesforce Sales Cloud is a powerful and flexible sales platform for small business owners. It allows for easy reporting and tracking of field activities, and its customization options enable users to tailor the software to their specific needs

  • Marketing Teams: Salesforce Sales Cloud is a valuable tool for marketing teams, enabling them to consolidate all customer data in one location and manage marketing campaigns effectively. It also promotes effective communication and collaboration with stakeholders, suppliers, and customers

  • Project Partners: Salesforce Sales Cloud is recommended by project partners for its ease of customization and use. However, it can be quite costly to purchase and challenging to install

  • Field Workers: Salesforce Sales Cloud is a comprehensive sales solution for field workers, providing real-time analytics through its reporting and dashboard features. It assists in lead and opportunity management, allows for thorough performance reviews, and provides an overview of completed tasks.

    • Salesforce Sales Cloud reviews

    4.0

    Salesforce Sales Cloud rating

    4.0

    Ease of use

    4.0

    Customer service

    4.0

    Value for money

    4.1

    Likelihood to recommend

    4.4

    Features

    4 Salesforce Sales Cloud reviews

    4.0 (4 reviews)

    • Daniel M

      Unwavering Efficiency: A Long-Term User's Praise for Salesforce Sales Cloud

      I'm amazed to see the mixed reviews and felt compelled to share my own. Salesforce is a $26B company that provides a comprehensive database solution, and it's impressive. The mobile app is streamlined and focused, keeping the essentials at your fingertips. It's so efficient, it feels intentional. I've been using it since 2 and I'm still choosing to use it now. NOTHING HAS CHANGED, and that's a testament to its timeless efficiency. I'm proud to be associated with this company. I'm genuinely impressed with Salesforce.

      April 28, 2024

    • Louis Martinez

      Excellent CRM for Various Businesses, Yet Understand Your Needs

      As a user, I appreciate how Salesforce Sales Cloud, a CRM, integrates seamlessly with most systems and its data schema is compatible with many peripheral software. It enables admins to tailor Objects, Fields, Reports, and Apps to meet business requirements. However, Salesforce doesn't provide direct support for the product, instead, it relies on 3rd-party providers which can be expensive. Also, there's been a persistent issue with the integration between Salesforce and Contact that has remained unresolved for months.

      April 23, 2024

    • Kelly B

      Maximizing Business Opportunities with Salesforce Sales Cloud

      Utilizing Salesforce's Customer Service platform has been an incredibly enlightening experience for me. I wholeheartedly recommend introducing your employees to this dynamic platform. My company has been in partnership with Salesforce for over a year, and I am extremely thrilled. We are renewing our contract with Salesforce and I couldn't be more excited about the opportunities this will bring!

      April 16, 2024

    • Aaron R

      Salesforce Sales Cloud: An Indispensable Tool for Managing Teams

      As a sales manager, I find Salesforce Sales Cloud to be an indispensable tool for managing my team's activities

      April 14, 2024

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