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Pipedrive Reviews
70 reviews
Save BIG on
Pipedrive
Save up to $3,564 on Pipedrive
Pipedrive
Used by 2866 members
30% off for 12 months
Save up to $3,564 on Pipedrive
Save BIG on
Pipedrive
- 01 Is Pipedrive any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Pipedrive compare to similar software?
- 05 Who is Pipedrive best for according to our reviewers?
- 06 Pipedrive Reviews
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01 Is Pipedrive any Good? My expert Review
I've had a lot of experience with Pipedrive from the perspective of a CRM specialist, and really, it was all around good experience. One of the highlights was working with a mid-sized sales team to help them get organized; before Pipedrive, their leads were coming from all sorts of internal and external channels, the communication was scattered, and potential customers were slipping through the cracks. Within a few weeks of implementing Pipedrive for this sales team, the fog cleared: communication improved, the pipeline could be visualized for the first time, and productivity improved.
What I like about Pipedrive the most is that it is easy and customizable. Even inexperienced CRM users were able to navigate quickly because of the intuitive layout. Customizing dashboards and pipelines to fit our sales flow was also simple.
As a bonus point, it is user-friendly in terms of integrations; we integrated Zoom, Teams, and Outlook seamlessly. Meeting through the CRM instead of trying to navigate between several calendars in different accounts helped us communicate better without double booking our calendars.
There were initial concerns setting things up - it took some know-how and effort to produce advanced workflows, and automation was only somewhat useful to save time on basic tasks (follow ups or changes in status). I believe at some point automation will become more advantageous when we can develop more complex automation that any administrator can utilize without extensive work to find out how it works.
Ultimately - outside of some initial setup difficulties and limited initial automation features - Pipedrive provides value for money: a low dollar value paired with powerful features make it easy for us to endorse for other businesses trying to enhance business sales strategies without breaking the bank.
02 Pros and cons from reviewers
Pros from reviewers
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Effective for sales team coordination
Pipedrive helps to get the sales team on the same page, working towards the same goal, and allows for easy tracking of prospects and customers -
User-friendly and customizable interface
Pipedrive is appreciated for its straightforward UI, customizability, and flexible UX, making it appropriate for beginners and adaptable to various business needs -
Affordable with extensive features
Pipedrive offers more features than any other CRM in the top-tier package, while being one of the most affordable options -
Automation and time-saving
Pipedrive's automated workflows, templates, and automatic emails significantly ease tasks, reduce errors, and save time, freeing up more time for outreach and prospecting. -
Compatibility with third-party integrations
Pipedrive is highly compatible with third-party integrations, allowing users to add almost any feature and connect seamlessly with essential business tools like email, Teams, and Zoom
Cons from reviewers
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Inadequate automation features
Despite offering a range of features, some users have found the automation capabilities of Pipedrive to be lacking, particularly in the top-tier package -
Outdated interface
Some users feel that the interface could use some modernization as it currently looks a bit dull, which could potentially impact user experience -
Difficulty in setup
Some users have reported that setting up Pipedrive, particularly the property and workflow setups, can be quite challenging and time-consuming -
Lack of user-friendliness for beginners
While Pipedrive is generally praised for its user-friendly interface, some first-time users have found it challenging to understand and navigate, indicating a potential need for more comprehensive training or more intuitive design. -
Limited basic features in cheaper plans
Some users have expressed dissatisfaction with the lack of basic features in the more affordable price plans, which may require them to upgrade to more expensive plans to access necessary functionalities
Pipedrive
Stay focused on sales and collect more leads with this lead management software
30% off for 12 months
Save up to $3,564
03 Main features
Starting Price
Free Plan
Customizable sales inbox
Track your teams' communications
Manage your prospects efficiently
Insights and reports
AI sales assistant
More details about Pipedrive plans
Starting Price
$24
per user per month
Free Plan
No
Customizable sales inbox
Track your teams' communications
Manage your prospects efficiently
Insights and reports
AI sales assistant
Pipedrive
Stay focused on sales and collect more leads with this lead management software
30% off for 12 months
Save up to $3,564
04 How Pipedrive compare to similar software?
Both Pipedrive and Streak are well-established CRM platforms, each offering a suite of tools designed to help businesses manage customer relationships, streamline sales processes, and drive growth. While they share some core functionalities like pipeline management, contact tracking, and workflow automation, the main differences lie in their focus and additional features.
Pipedrive is primarily a sales-focused CRM, renowned for its visual pipeline management. It offers a user-friendly interface that makes it easy for sales teams to manage deals, track progress, and automate routine tasks. Pipedrive's core strengths include customizable pipelines, advanced reporting tools, and sales forecasting. These features make it an excellent choice for businesses that need a dedicated platform to manage complex sales processes and prioritize deal closing.
Streak, on the other hand, integrates directly with Gmail, transforming your inbox into a lightweight CRM. It is particularly appealing to...
Pipedrive
Used by 2866 members
Stay focused on sales and collect more leads with this lead management software
30% off for 12 months
Save up to $3,564
Streak
Used by 175 members
Customer relationship management tool for Gmail
20% off annual plans
Save up to $360
You may find it easiest to describe the difference between the two systems by stating that Pipedrive is for Sales Execution and Zoho CRM is for Process Customization and Suite Expansion. These are represented in the amount of time for a team to get started with each system, the amount of administrative effort required to utilize each system, and the ability of each platform to expand past the realm of sales.
Pipedrive has an opinion about how the product should be structured. The pipeline is the product (the stages, deal cards, activities, reminders, and the rhythm that creates the habits of consistent follow-up with your reps.) If the major problem you see is "We have leads but our team does not consistently follow up," Pipedrive is likely to solve this problem quickly since the user experience (UX) is built around making the correct actions simple to perform.
Zoho CRM is the better choice when the CRM needs to reflect a more complex environment than the one Pipedrive was designed...
Pipedrive
Used by 2866 members
Stay focused on sales and collect more leads with this lead management software
30% off for 12 months
Save up to $3,564
The fundamental difference between Pipedrive and Copper lies in their objective of optimization. Pipedrive focuses on sales execution; deals should be moving from one stage to another, reps are logging activities and managers are getting a clean and defendable picture of both forecast and pipeline health. For larger teams, the idea of making next-step hygiene harder to ignore is crucial for most teams (beyond a few sellers).
In contrast, Copper focuses on adoption and relationship context. In many organizations, the CRM has failed because the system was simply too heavy for how people were working and therefore data became stale and reporting became unreliable and ultimately the CRM became an option. Copper provides the value of being able to make a CRM feel more like a natural place to store customer context as opposed to a compliance tool, particularly for teams selling via relationships versus using a rigid SDR to AE production line. Pipedrive does not provide a free version but...
Pipedrive
Used by 2866 members
Stay focused on sales and collect more leads with this lead management software
30% off for 12 months
Save up to $3,564
05 Who is Pipedrive best for according to our reviewers?
-
Sales Teams
Pipedrive is suitable for sales teams due to its user-friendly interface, customizable features, and extensive range of integrations. It allows for easy tracking of prospects and customers, and provides useful reports from CRM data -
Front Desk Staff
The software is beneficial for front desk staff as it simplifies the sales process and reduces errors. It also enhances the client experience with professional emails readily available at a button's click -
B2B Sales
Pipedrive is perfect for B2B sales as it offers flawless pipeline management. It allows for easy monitoring of deals and provides an outstanding support -
CRM Administrators
The software is useful for CRM administrators as it offers a user-friendly interface and easy navigation. It also provides resources to understand one's abilities and has a thriving ecosystem for third-party app integration. -
Small Business Owners
Pipedrive is ideal for small business owners due to its affordability and compatibility with third-party integrations. It helps identify income leaks and find ways to re-engage with existing clients
Pipedrive
Stay focused on sales and collect more leads with this lead management software
30% off for 12 months
Save up to $3,564
06 Pipedrive Reviews
Pipedrive rating
Pipedrive Reviews
-
Kassandra Kozey
Instant Visual Pipeline Clarity
What I like most about Pipedrive is how quickly the pipeline view shows where every deal stands without me having to dig through menus. We set up custom stages for our sales process and the drag-and-drop layout made adoption easy for the team
May 29, 2026
-
Eldridge Huel
Reliable Sales Execution with Smart Automations
For a small sales team, Pipedrive hits a sweet spot between structure and simplicity. The deal cards, product catalog, and recurring activity setup are all practical features we use every week. We signed up through Joinsecret and got a first-year discount that made budgeting easier, and after using it for several months I’d say the value held up even without focusing on the promo
May 25, 2026
-
Brynn Stoltenberg
Accountability and Forecasting Made Concrete
I like Pipedrive because reps actually use it. The interface is clean, adding notes after a call is fast, and the mandatory next activity approach helps prevent deals from going quiet. The permissions and visibility settings took a bit of trial and error for us, but once configured they worked well for a growing team
May 21, 2026
-
Hunter Purdy
Smooth Onboarding with Responsive Support
What stood out to me with Pipedrive was how easy it was to customize fields and pipelines without needing outside help. We tailored it to our sales cycle in an afternoon, then connected email and calendar with very little friction. I also found a Joinsecret offer that cut the cost by about 30% over the first year, which was a nice bonus but not the main reason we stayed
May 18, 2026
-
Shelley Stanton IV
Lean CRM with Useful Calendar + Email Tracking
I’ve had a good experience with Pipedrive because it keeps the team accountable in a simple way. Managers can see activity levels, reps can log calls quickly, and the visual pipeline makes forecasting discussions more concrete. Through Joinsecret we ended up with a reduced rate for the first 12 months, so it was a practical choice rather than a big gamble
May 12, 2026
-
Rocco Bernhard
Outbound-Friendly Leads, Fields, and Simple Automations
Pipedrive works well if your sales team actually lives in the CRM day to day. The insights dashboard gives a clear snapshot of conversion by stage, and I like that automations can handle repetitive tasks like moving deals or creating follow-up activities. It’s not the most advanced system for marketing, but for sales execution it’s reliable
May 12, 2026
-
Kerri Pouros
From Spreadsheets to Structured Follow-Ups
We use Pipedrive mainly for outbound sales and it fits that workflow well. The lead inbox, custom fields, and automations let us route opportunities properly without building anything complicated. Support was responsive when we had a duplicate contact issue, and onboarding was smoother than I expected for a CRM
May 5, 2026
-
Yoshie Howell
Fast Context on Contacts (Calls, Notes, Deals)
We moved to Pipedrive from spreadsheets and the difference was obvious within a week. The activity scheduling is the feature I use most because it pushes the team to always leave the next step on every deal. I also appreciated that we came in through Joinsecret and got around 30% off for the first year, which made the switch easier to justify
May 3, 2026
-
Darrick Nader
Custom Stages + Reminders Keep Deals Moving
Pipedrive has been solid for keeping our sales activity organized, especially the reminders and email sync. I can open a contact and immediately see the history of calls, notes, and open deals, which saves time before follow-ups. Reporting is good too, though I still export a few things when I want deeper analysis
April 28, 2026
-
Mrs. Opal Balistreri
Reporting That’s Solid (with Optional Exports)
Pipedrive is one of the few CRMs I’ve used that doesn’t feel bloated. The calendar integration and email tracking are genuinely useful, and creating filters for “stale” deals helped us clean up the pipeline fast. The mobile app is decent for updating notes after meetings, although I wish some admin settings were easier to access on mobile
April 25, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.