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Salesforce Reviews
57 reviews
- 01 What is Salesforce?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Salesforce compare to similar software?
- 05 Who is Salesforce best for according to our reviewers?
- 06 Salesforce Reviews
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01 What is Salesforce?
Salesforce Essentials is a powerful tool designed specifically for small businesses. It serves as a comprehensive solution for tracking and managing relationships with leads and customers by centralizing all essential data in one place. The software not only organizes data but also provides a visual representation of your sales pipeline, offering meaningful insights into sales performance. Salesforce Essentials acts as an operational dashboard, providing real-time insights. It also plays a crucial role in managing customer relationships, simplifying communication and ensuring consistency across all touchpoints. This tool helps to strengthen the bond between businesses and their clients. Deals on Salesforce Essentials and other top SaaS can be found at Secret to help drive business growth.
02 Pros and cons from reviewers
Pros from reviewers
-
Cloud-based accessibility
Users can access Salesforce anytime, anywhere via web or mobile, facilitating remote work and real-time collaboration. -
AI and automation capabilities
Built-in AI tools like predictive analytics and autonomous agents improve efficiency and customer engagement. -
Strong community and support
Salesforce provides extensive training resources, forums, and customer support to help users maximize platform value. -
Continuous innovation
Salesforce regularly updates its platform with new features and technologies, keeping users ahead in CRM capabilities. -
Extensive ecosystem and integrations
Salesforce’s AppExchange offers thousands of third-party apps, allowing businesses to extend functionality and tailor the platform precisely.
Cons from reviewers
-
Costly for small businesses
Subscription fees and add-ons can be prohibitively expensive for smaller companies or startups. -
User interface complexity
The breadth of features can make navigation and daily use challenging for some users. -
Dependence on internet connectivity
As a cloud platform, Salesforce requires reliable internet access, which may limit usability in low-connectivity areas. -
Potential data integration issues
Integrating with legacy systems or non-standard data sources can be difficult and require additional middleware. -
Complex setup and customization
Tailoring Salesforce to specific needs can be time-consuming and may require expert assistance.
Salesforce
Premium
The world’s #1 AI CRM
45% off the Starter Suite plan for 1 year
Save up to $675
03 Main features
Starting Price
Free Plan
Contact and account management
Lead and opportunity management
Workflow and approvals automation
Multi-channel customer support
Integration with external systems via MuleSoft
More details about Salesforce plans
Starting Price
$25
/ user / month
Free Plan
No
Contact and account management
Lead and opportunity management
Workflow and approvals automation
Multi-channel customer support
Integration with external systems via MuleSoft
Salesforce
Premium
The world’s #1 AI CRM
45% off the Starter Suite plan for 1 year
Save up to $675
04 How Salesforce compare to similar software?
When it comes to choosing between Freshsales and Salesforce for your customer relationship management (CRM) and sales automation needs, several key differences can help you determine which platform is the right fit for your business.
Firstly, these two products target different segments of the market. Freshsales is specifically designed to cater to the needs of small to medium-sized businesses and startups. Its user-friendly interface and streamlined features make it a practical choice for organizations looking for simplicity and ease of use. In contrast, Salesforce positions itself as a comprehensive CRM solution suitable for businesses of all sizes, including large enterprises. It offers an extensive range of features, customizable workflows, and the ability to handle complex sales processes.
Another significant distinction between Freshsales and Salesforce lies in their approach to customization and scalability. Freshsales provides a more straightforward and out-of-the-box...
Salesforce
Used by 263 members
The world’s #1 AI CRM
45% off the Starter Suite plan for 1 year
Save up to $675
Both HubSpot and Salesforce are highly relevant SaaS solutions if you’re looking for reliable, reputable and comprehensive CRM software. However, their biggest difference lies in their target market. HubSpot is a more attractive choice for startups and SMEs. Salesforce, on the other hand, is an ideal choice for large enterprises. This difference in focus is the source of many of the differences we see when we compare these two software tools.
HubSpot is an all-in-one suite with integrated CRM functionalities. It's less expensive than its competitor Salesforce, but its functionalities mean it's primarily intended for use in marketing and sales. It's perfect for smaller companies or start-ups that don't necessarily have a great deal of experience in CRM deployment and operation. It's also easier to use and customize to your specific business needs. HubSpot's ease-of-use and attractive interface are major advantages. What's more, by centralizing sales, marketing, customer service and...
Salesforce
Used by 263 members
The world’s #1 AI CRM
45% off the Starter Suite plan for 1 year
Save up to $675
HubSpot
Used by 2775 members
CRM, marketing automation & customer service software suite
90% off the Professional and Enterprise plans for 1 year
Save up to $7,000
One of the key differences between the two solutions is their pricing. Salesforce is the more expensive. While Zoho CRM plans start at $14/month/user, Salesforce starts at $25/month/user. Zoho’s plans max out at $52/month/user for its Ultimate plan. Salesforce’s Unlimited plan is priced at $330/user/month. Zoho also offers a free version with solid CRM features, including contact management, email marketing, sales automation, and more. Ultimately, Salesforce is a premium product. You pay a higher price for it, but you get increased functionality in return.
Zoho and Salesforce’s AI features also diverge. Zoho’s AI work assistant, Zia, is designed to make your CRM more efficient. It can make workflow automation suggestions, run analytics for personalized customer recommendations, and perform data enrichment to find missing lead data. It also suggests basic writing improvements. Zia is only available with Zoho’s top-tier plans. Salesforce’s AI assistant, Einstein, is generative...
Salesforce
Used by 263 members
The world’s #1 AI CRM
45% off the Starter Suite plan for 1 year
Save up to $675
Zoho
Used by 1402 members
All-in-one customer relationship management software
$3,000 in credits for 1 year
Save up to $3,000
05 Who is Salesforce best for according to our reviewers?
-
Sales teams requiring robust analytics
Its advanced reporting and forecasting tools provide sales teams with deep insights and pipeline visibility to drive revenue growth. -
Financial services companies
The platform’s strong reporting and compliance features suit industries requiring detailed data analysis and regulatory adherence. -
Businesses planning future growth
Salesforce supports scaling with flexible infrastructure and a vast ecosystem of apps, making it a long-term CRM solution. -
Large enterprises with complex workflows
Salesforce’s scalability and customization capabilities make it ideal for organizations needing to manage extensive sales processes and customer data across departments. -
Customer support-focused businesses
Salesforce’s unified support channels and AI-driven case routing enhance customer service efficiency and satisfaction.
Salesforce
Premium
The world’s #1 AI CRM
45% off the Starter Suite plan for 1 year
Save up to $675
06 Salesforce Reviews
Salesforce rating
Salesforce Reviews
-
Alec Gorczany Jr.
Flow Automation That Cuts Manual Work
What I like most is the automation with Flow, especially for lead routing and follow-up tasks, since it cut down a lot of manual work, and getting it at half off for the yearly plan through Joinsecret made the rollout easier to justify
June 8, 2026
-
Faustino Hills
Scales Well with Reports and Approval Workflows
We chose Salesforce partly because it can scale with us, and so far that has been true, especially with custom reports and approval workflows, plus we found a yearly pricing cut through Joinsecret that lowered the first-year risk without making it feel like a gimmick
May 30, 2026
-
Shoshana Bergstrom
Clear Pipeline & Strong Reporting
Salesforce has been a solid fit for our sales team because the pipeline view makes it easy to see where every deal stands, and the reporting is strong enough that our manager stopped asking for separate spreadsheet updates
May 24, 2026
-
Marlin Mante
Campaign-to-Revenue Attribution That Works
Our marketing team likes how campaigns tie back to opportunities, and with a bit of UTM discipline you can actually see influence reports that feel believable, also we got 45% off Salesforce via Joinsecret which softened the blow while we figured out the right add-ons for our stack
May 19, 2026
-
Vincent Hilpert
Budget-Friendly Expansion with Tight Permissions
We grabbed a 45% off Salesforce deal through Joinsecret during budget season and it helped us expand seats, then we used permission sets and profiles to keep access tight while still giving leadership the forecasting views they wanted
May 10, 2026
-
Arnulfo Borer
Mobile Quick Actions and Offline Notes
I didn’t expect to use mobile much, but the Salesforce mobile app with quick actions is surprisingly handy for logging notes right after meetings, and offline access has saved me a couple times on bad Wi‑Fi
May 5, 2026
-
Eden Marquardt
Data Hygiene Turns Power into Payoff
Salesforce is powerful but not “set and forget,” once we invested time in data hygiene, duplicate rules, and a naming convention for campaigns, the system stopped feeling messy and started paying off
April 26, 2026
-
Robbyn Leffler
Discount Control with One Source of Truth
We used Joinsecret to get 45% off Salesforce and it made the first year easier to justify, but the real value has been in having one source of truth with strict field validation and approval processes for discount requests
April 21, 2026
-
Kristan Romaguera
Faster Support with Service Cloud Tools
Service Cloud has been great for our support team, the case queues and macros make responses consistent, and the knowledge base suggestions inside the console sped up onboarding for new agents
April 14, 2026
-
Graham Kuhic
Role-Based Lightning UI Boosts Adoption
I like how well Salesforce plays with email and calendars, but what really helped adoption was setting up Lightning app pages with only the components each role needs, so the UI feels less overwhelming
April 5, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.