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Jira Reviews
25 reviews
Save BIG on
Jira
Save up to $980 on Jira
Jira
Used by 500 members
Free forever for up to 10 users
Save up to $980 on Jira
Save BIG on
Jira
- 01 Is Jira any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Jira compare to similar software?
- 05 Who is Jira best for according to our reviewers?
- 06 Jira Reviews
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01 Is Jira any Good? My expert Review
After working in Jira across multiple teams, I would say it is a very versatile tool when it comes to agile project management, and that is really where the magic happens, the magic is flexibility. I have used Jira for not only software development, but also previously in marketing, customer success, and product management. For example, when I was working on a product launch that required coordination with 5 departments, I used the flexibility of Jira to develop tailored workflows and dashboards to meet the style and needs of each department.
One of the things I liked most was how it connects with the Atlassian ecosystem. For example, using Confluence and linking docs to specific issues or user stories with Jira allowed everyone to be connected directly rather than all the emails and messages bouncing back and forth.
To be fair, sometimes Jira can be intimidating—especially for new users. I have often seen onboarding take longer than expected, especially for teams who have not experienced agile or project management tools and once they get into the advanced aspects (JQL queries and dashboards), it can feel like climbing the mountain without a Sherpa guiding you.
Also, the use of add-ons can be a double-edged sword. Add-ons help to extend Jira's core functionality (i.e. time-tracking or building pretty reports) but as your teams grow, the costs can add up really quickly and in some cases, limit their ability to utilize Jira to the fullest.
All of these aside, my overall experience of using Jira has been positive. Jira's powerful task management, support for agile methodologies, and the various integrations have allowed my teams to stay organized and be successful in delivering the project on time and under budget.
02 Pros and cons from reviewers
Pros from reviewers
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Integration with Atlassian Ecosystem
Jira seamlessly integrates with other Atlassian products like Confluence and Jira Product Discovery, promoting collaboration without the need to switch between different platforms -
Flexibility
Despite its complexity, Jira's flexibility is one of its greatest strengths. It can be used company-wide, from Development to Customer Support to Product Management -
Task Management
Jira is highly valued for its task management capabilities. It allows for the effortless creation of tasks and stories, planning of sprints, and generation of reports to view burndown charts -
Agile Methodology Support
Jira is specifically designed for Agile, supporting comprehensive project management, scrum boards, and sprint planning. It allows for dynamic sprint capacity assessment and the creation of various types of dashboards for issues or tasks -
User-Friendly
Despite some criticisms, many users find Jira user-friendly and powerful, with numerous integrations. It's considered an excellent all-in-one agile tool.
Cons from reviewers
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Poor customer service
Some users have reported poor customer service experiences with Jira. This includes difficulty in getting assistance with issues, and problems with billing and account management -
Learning curve for advanced features
To create advanced filters or dashboards, users need to learn Jira Query Language (JQL). This can be complex and time-consuming, especially for users who are not familiar with programming or query languages -
Paywalls for essential features
Some essential features, such as Agile Roadmap, Story Point charts and reports, and feature tracking, are hidden behind additional paywalls. This can increase costs and limit the usefulness of the software for agile project management. -
Third-party tools/addons billing
Jira's third-party tools/addons are billed based on the number of active Jira users. This can be a disadvantage for companies with a large number of users, as it can significantly increase costs -
Complexity and difficulty in implementation
Jira is often criticized for its complexity and difficulty in implementation. Its flexibility, while a strength, can also be a weakness, especially for users who are not familiar with the system
Jira
From ideas to action
Free forever for up to 10 users
Save up to $980
03 Main features
Starting Price
Free Plan
Visual project tracking
Integrations
Customizable workflows
Goal alignment
Dependency mapping
More details about Jira plans
Starting Price
$9
/ user / month
Free Plan
Yes
Visual project tracking
Integrations
Customizable workflows
Goal alignment
Dependency mapping
Jira
From ideas to action
Free forever for up to 10 users
Save up to $980
04 How Jira compare to similar software?
While the two tools we are comparing are digital project management solutions, their use cases vary. Clickup is an easy-to-use, versatile solution. It is capable of meeting the needs of start-ups and small teams looking for software that makes organizing and planning projects easier. Jira, on the other hand, is a platform designed primarily for project development or agile team management. It is therefore more specialized and generally meets the needs of larger companies.
As a general-purpose tool, ClickUp’s software incorporates a large number of highly relevant native features. Automation, budget management and risk management are all native features of the software. All the teams that use it therefore have, from the outset, all the components they need to bring their project to a successful conclusion by effectively planning its various aspects. Clickup is particularly well suited to teams who want to get straight to the point and have limited resources. They will have everything...
Jira
Used by 500 members
From ideas to action
Free forever for up to 10 users
Save up to $980
ClickUp
Used by 3317 members
Boost your productivity
Additional 20% off Unlimited and Business plans for 1 year
Save up to $1,000
Zendesk and Jira are two powerful professional tools. They give you the opportunity to manage customer tickets efficiently and offer your customers a high-quality, personalized experience. However, while both platforms can be used to track incident tickets as part of the support service, their main objective differs. Zendesk is primarily designed to stimulate customer interaction, improve communication with your audience and develop lasting relationships. Jira, on the other hand, is relevant to project management from concept to launch.
Zendesk is one of the best-known platforms for managing customer tickets. It enables continuous, high-quality communication with customers and employees across all the necessary channels. User-oriented and highly flexible, the Zendesk platform offers powerful reporting and analysis tools. So if you're a start-up looking for an affordable and effective software solution for managing and tracking customer enquiries, Zendesk is a platform we'd recommend....
Jira
Used by 500 members
From ideas to action
Free forever for up to 10 users
Save up to $980
Zendesk
Used by 2687 members
Create a customer success support suite that is accessible and available to your customers at all times.
6 months free (with AI Agents and Copilot)
Save up to $50,000
Notion and Jira serve different primary purposes and audiences. Notion started as a note-taking app and has evolved into an all-in-one workspace designed for a general audience. It aims to centralize content, projects, data, and client work, offering a high level of flexibility and a clean, simple interface. On the other hand, Jira was specifically crafted for project management in the realm of software development and issue tracking. It's a tool that excels in handling complex projects with intricate task breakdowns and is particularly adept at managing multiple projects and generating reports.
Notion shines in its flexibility and ease of use. Its platform covers a broad range of functionalities, including note-taking, internal wikis, task management, and document creation. This makes it particularly useful for small to medium-sized teams who require a blend of individual note-taking capabilities with larger document creation and storage. Notion's flexibility extends to its project...
Jira
Used by 500 members
From ideas to action
Free forever for up to 10 users
Save up to $980
Notion
Used by 18768 members
Organize teamwork and increase productivity
6 months free on the Business plan with Unlimited AI
Save up to $12,000
05 Who is Jira best for according to our reviewers?
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Product Management Teams
These teams heavily rely on Jira for daily task management, operating in a Scrum style. They also use it for road mapping, prioritization, and idea tracking -
Quality Assurance Teams
These teams find Jira and Confluence excellent tools for managing multi-task agile projects. They use the kanban board to meet their team's goals and find the security settings, filters, and setup locations simple and effective. -
Agile Project Management Teams
These teams find Jira extremely useful for different project management and workflows. They value its numerous integrations and its specific design for Agile -
Development Teams
These teams use Jira for managing comprehensive projects and adhering to scrum boards or agile methodologies. They can create tasks and stories, plan sprints, and generate reports to view the burndown charts -
Customer Support Teams
Jira is used by these teams to promote collaboration without the need to switch between different platforms. They can create various types of dashboards for issues or tasks using JQL queries
Jira
From ideas to action
Free forever for up to 10 users
Save up to $980
06 Jira Reviews
Jira rating
Jira Reviews
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Mohammed sohaib Amin
mrkatha.infoGood Product
I’ve been using Jira for project management recently, and honestly, it’s just a genuinely good product. When you are managing moving parts and need to keep everything on track, having a tool that is actually useful—rather than just another administrative burden—makes all the difference. One of the biggest surprises for me was the onboarding experience. Powerful project management software usually comes with a reputation for being overly complex, but Jira actually has a very easy learning curve. It’s incredibly easy to learn and understand right out of the gate. You don't have to spend weeks reading documentation to figure out how to set up a sprint or manage a backlog; the core mechanics just make sense. A huge part of why it's so accessible comes down to the front-end experience. It features a really nice, clean user interface that gets out of your own way. I absolutely love the design and the customization options. You can tailor your boards, fields, and workflows to fit your exact operational style, rather than being forced to adapt your process to fit the software. The real magic happens when you start expanding its capabilities. Jira connects seamlessly with just about every other app you might be using. By hooking it up to the rest of your tech stack, it adds so much more functionality, turning it from a simple task tracker into a centralized hub for your entire workflow. Overall, it’s a highly effective platform that successfully balances deep customization with an easy-to-digest design. Highly recommended.
May 4, 2026
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Amanda Garcia
Exploring the Unique Customer Service and Billing System of Jira
I've found Jira's customer service to be as unique as Etsy's. They stand firm on their policies, which shows their commitment to maintaining a consistent system. The billing system is quite meticulous; if you or someone else grants a person/agent access to the sites, you need to be mindful about which specific site you're granting access to. If not, it will add to all sites and automatically adjust the plan. For example, three agents are free, but four agents will transition to the standard plan. This was a fascinating discovery when I first saw the bills and it prompted me to delve deeper into my usage history. It's quite an adventure navigating through their customer service!
September 14, 2024
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Nash S
Effective Permission Management in Jira: Safeguarding Sensitive Data
As a team lead, I find Jira's permission management features very useful. It allows me to control who has access to what information, ensuring that sensitive data is protected
September 9, 2024
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Danielle F
Jira: Enhancing Team Communication and Task Clarity for Operations Managers
As an operations manager, I appreciate how Jira facilitates communication within the team. The commenting feature on tasks is particularly useful for clarifying requirements and resolving queries
September 2, 2024
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Philip Miller
Jira: A Unique Spin on Productivity Software
This software is absolutely fantastic! It feels like they've taken inspiration from Microsoft Word, but have added their own unique spin to it. It's as if their engineers are innovative thinkers, with a fresh perspective on how we write and work. It's exciting to see how much productivity can be enhanced when you really get the hang of this software. It's one of the most unique software I've ever used. I'm amazed at how their stock price isn't skyrocketing!
August 27, 2024
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Jessica W
Appreciating Jira's Innovative Approach to Agile Software and Story Point Statistics
I am genuinely thrilled with Jira's software for agile use as it offers a unique approach to story point statistics. This is a key reason why many people, including myself, are considering sticking with Jira and Confluence. Essential tools for basic Agile are cleverly tucked behind additional features, making story points incredibly valuable in areas like sprint planning. It's impressive to note that this area of Jira, used by over 8% of users, has maintained its robust functionality for nearly a decade, with the addition of exciting new layers behind additional features. I am particularly captivated by the fact that to access the Agile Roadmap, view Story Point charts and reports, or track features separate from Epics, I get the opportunity to invest in the software or explore a variety of useful add-ons from the marketplace. I believe it's time for us to appreciate Jira's innovative approach and embrace its strategy of offering premium features.
August 20, 2024
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Denise
Great while inside, tough when exiting.
I find their tools to be very good and personally, I haven't had any issues with Confluence compared to the Zendesk tools we previously used. I acknowledge that it's hard to do anything without addons, but that's becoming the norm in IT development these days. However, the problems start when you try to close your account, which is quite difficult. Thankfully, European data protection laws helped me in this case. If you're also having trouble deleting your Atlassian account because you're the billing contact for a free product, I advise you to simply write to their support and request deletion of the free trial products. After that, you should be good to go.
August 11, 2024
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Michael Garcia
Jira's Reporting Features: A Product Owner's Perspective
As a product owner, I find Jira's reporting features to be top-notch. The various charts and reports provide valuable insights into our team's performance and help us make data-driven decisions
August 5, 2024
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Barbara Garcia
Confluence Shines, Jira Falls Short!
I'm not sure why Jira receives so many negative reviews. In my opinion, it's a decent tool, but the problem lies in managers not knowing how to use it effectively, turning it into a tool for micromanagement. On the other hand, Confluence is an excellent collaboration tool that my team can't do without.
July 27, 2024
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John Brown
Comprehensive Agile Project Management Solution
I consider Jira an excellent all-in-one agile tool. It's user-friendly and extremely powerful. I value its numerous integrations. I've been using Jira for over 12 years and have seen its growth and enhancements. Despite some issues with billing and managing different accounts, as Bitbucket is separated, it still stands as a top product in its category. I chose Jira because it's specifically designed for Agile, unlike Click up which tries to do everything. I switched from Azure Dev ops to Jira due to the high cost and difficulty in user management.
July 23, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.