Pros from reviewers
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Cloud-based system: Vonage Business Communications is a cloud-based system, freeing businesses from the limitations of traditional phone lines or internet availability.
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Ease of use and management: Vonage is user-friendly, making it easy to manage and operate, especially for small to medium businesses
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Provides great value for money: Vonage offers excellent services at a reasonable cost, making it a cost-effective solution for businesses
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Enhances business image: Vonage can make even small businesses appear larger, enhancing their professional image
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Excellent smartphone app: The Vonage smartphone app is highly functional and user-friendly, allowing for business communication on the go
Cons from reviewers
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Poor third-party app integration: While Vonage claims to integrate with many third-party apps, the experience has been less than satisfactory, with some users finding it difficult to integrate with apps such as ZohoCRM and Connectwise
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Overcharging and complicated billing process: Some users have reported being consistently overcharged and finding the billing process extremely complicated, with hours spent reviewing invoices and arguing for corrections
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Poor customer support: The customer support has been described as awful by some users, with long wait times to explain needs, constant changes in account managers, and limited review periods for overcharging issues
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Issues with SMS integration and support: Despite the software being user-friendly, there have been issues with SMS integration and support, with poor service and no timely responses from Neximo, Vonage's service for SMS integration
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Lack of professionalism from phone representatives: Some business owners have reported a lack of professionalism from Vonage's phone representatives, with issues such as being transferred to overseas sales reps who fail to follow up, unnecessary requests for business verification, and doubts about the authenticity of positive reviews.
$2,500 in API credits for 1 year on Vonage
Get $2,500 in API credits for 1 year on Vonage and up to $2,500 savings with Secret.
Main features
Starting Price
Free Plan
Unify your business communications
Centralize all your tools in one place
Turn conversations into sales
Maximize sales with intelligent routing
Connect with customers through messaging
Starting Price
N/A
Free Plan
No
Unify your business communications
Centralize all your tools in one place
Turn conversations into sales
Maximize sales with intelligent routing
Connect with customers through messaging
What is Vonage?
$2,500 in API credits for 1 year on Vonage
Get $2,500 in API credits for 1 year on Vonage and up to $2,500 savings with Secret.
How Vonage compare to similar software?
Product
Vonage
3.8
Vonage reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Vonage
vs
Twilio
When comparing Vonage and Twilio, it's essential to recognize the distinct features and offerings that set these communication platforms apart. One of the primary differences lies in their core focus and product suites.
Vonage primarily focuses on providing a comprehensive suite of communication tools, including voice calls, messaging, and video conferencing solutions. It caters to businesses seeking a reliable platform for managing various communication channels efficiently. With its emphasis on seamless integration and user-friendly interface, Vonage is well-suited for companies looking to streamline their communication processes and enhance customer engagement.
On the other hand, Twilio distinguishes itself with its developer-friendly approach and extensive customization options. It offers a wide range of APIs and tools that empower businesses to build custom communication solutions tailored to their specific requirements. Twilio's flexibility and scalability make it an attractive...
Vonage
Unified communications solutions
Twilio
Strengthen your customer relationships thanks to multi-channel communications
Who is Vonage best for according to our reviewers?
Small to Medium Businesses: Vonage is ideal for small to medium businesses, providing great value for money and making even small businesses seem larger
Remote Agents: Vonage enables businesses to have remote agents with ease, despite some issues with customer support and billing
Businesses Needing SMS Integration: Despite some issues with support, Vonage is user-friendly with a good interface and easy integration with other tools, including SMS
Small Business Owners: Vonage offers a solution for small business owners looking for cost-effective and efficient phone services, including fax capabilities
Businesses Seeking Personalized Support: Vonage provides a personal consultant to their customers, offering knowledgeable and ready assistance for any issues.
$2,500 in API credits for 1 year on Vonage
Get $2,500 in API credits for 1 year on Vonage and up to $2,500 savings with Secret.
Vonage reviews
3.8
Vonage rating
4.1
Ease of use
3.7
Customer service
3.8
Value for money
3.9
Likelihood to recommend
4.1
Features
4 Vonage reviews
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Wayne A
Exceptional Call Quality with Vonage for Business Communication
I've been using Vonage for my business communication needs and I must say, the call quality is exceptional
April 28, 2024
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Raymond W
Exemplary Customer Service Experience with Vonage
As a business owner, I'm genuinely impressed by the level of professionalism and satisfaction I've experienced with the phone representatives at Vonage. I keep getting connected to international sales reps who meticulously take all my information, invest their time, and always follow up. I've had to follow up twice, and both times they asked for verification that I own a business, which is a unique security measure I've never experienced with any other vendor. I even sent over my 51c3 IRS Letter, and the rep had the diligence to question it because it was a screenshot. I eventually ended the call, feeling reassured by their thoroughness. This experience makes me appreciate the type of business they're running, and if I'm receiving this much attention before even inquiring about their product, I can't wait to see what it would be like to actually use them. Lastly, I've noticed a lot of 5-star reviews here with very similar feedback, which makes me confident in their authenticity.
April 22, 2024
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Ralph
Consider Other Options Before Choosing Vonage (Telesphere)
I found Vonage to be just average. I was consistently overcharged and had a terrible experience when I tried to switch my business to another provider. It's a basic VOIP software that enabled us to have remote agents with ease. In the later years, it was somewhat reliable. However, the customer support was awful. It took a long time to explain my needs. I was constantly overcharged and had to spend hours reviewing the invoice and arguing to get it corrected. The billing process was extremely complicated. It took several months to receive a credit and my account managers kept changing. I had 5 different account managers in an 18-month period and had to start from scratch with each of them regarding the overcharging issue. When I finally decided to switch to a different provider, I was told I owed a large amount for early termination. I asked them to review the entire history of overcharging, but they only go back 90 days. I eventually stopped arguing with them about the bill each month.
April 16, 2024
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Una D
Invaluable Call Recording Feature Enhances Customer Service Training and Quality Control: A Vonage Review
The call recording feature on Vonage has been invaluable for our customer service training and quality control
April 13, 2024
