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5 Best Alternatives to Freshcaller in April 2024

Alternatives & Competitors to Freshcaller

  1. 1. LiveAgent
  2. 2. CallHippo
  3. 3. Vonage
  4. 4. Yodel
  5. 5. Aircall
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Here are competitors or alternatives to Freshcaller and other similar Call Centers software. You need to consider some important factors when choosing a tool like Freshcaller for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshcaller that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshcaller. Discover sofware like LiveAgent, CallHippo, Vonage or Yodel.

List of Alternatives to Freshcaller

From Call Centers tools, we have selected the best alternatives to Freshcaller based on reviews for each solution and similarities with Freshcaller. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo liveagent

1. LiveAgent
4.7 (3 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Freshcaller

LiveAgent has more positive reviews than Freshcaller: 97 vs 74

LiveAgent is better at support than Freshcaller: 4.8 vs 3.8

LiveAgent is easy to use compared to Freshcaller: 4.5 vs 3.9

LiveAgent pricing plans are more competitive than Freshcaller: 4.6 vs 3.8

Freshcaller is more versatile than LiveAgent: 63 vs 62

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
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logo callhippo

2. CallHippo
4.0 (3 reviews)
1 deal available

Call Centers

Description

The CallHippo platform offers to facilitate the deployment and optimization of your company’s call system. The solution meets the needs of both the after-sales service and the sales teams. Workflow automation, productivity improvements and a personalized customer experience are just some of the benefits of this SaaS-based software.

CallHippo compared to Freshcaller

CallHippo has more positive reviews than Freshcaller: 83 vs 74

CallHippo is better at support than Freshcaller: 4.5 vs 3.8

CallHippo is easier to use than Freshcaller: 4.5 vs 3.9

CallHippo is more suitable for small businesses thanks to its good value for money than Freshcaller: 4.1 vs 3.8

Freshcaller is better at number of features than CallHippo: 63 vs 48

CallHippo: Pros & Cons

Features: Worldwide calling, SMS, monitoring, time zone display, etc. This phone system offers many services to companies
Simplicity: The tool is easy to use
Customer service: The support is attentive and available
Bugs: Users have reported some technical problems during calls
Interface: The UX design could be improved
Connection: It is necessary to have a good internet connection

Best features

  • - Preserve your brand image

  • - Benefit from relevant features

  • - Improve your conversion rate

  • - Automate your workflow

  • - Deliver a quality customer experience

  • - Real-time call analytics

  • - Interactive Voice Response (IVR) system

  • - Call recording and transcription

CallHippo pricing

Basic

Free

Bronze

$20 / user / month

Silver

$30 / user / month

Platinum

$50 / user / month
50% off for 1 year (Save $360)
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logo vonage

3. Vonage
3.3 (3 reviews)
1 deal available

Call Centers Customer Support

Description

Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.

Vonage compared to Freshcaller

Vonage has better positive reviews than Freshcaller: 75 vs 74

Freshcaller is better at customer support than Vonage: 3.8 vs 3.7

Vonage is easier to set up than Freshcaller: 4.1 vs 3.9

Freshcaller has more features than Vonage: 63 vs 52

Vonage: Pros & Cons

Voice quality: The audio quality of the dialing software is excellent
Customization: It is possible to customize the settings for each user
Feature-rich: Vonage allows for call recording, texting, voicemail and call forwarding
Complex to use: The tool is not easy to learn
Customer service: Vonage’s customer support does not live up to customer expectations
Limited documentation: Availability and content of training and documentation is poor

Best features

  • - Unify your business communications

  • - Centralize all your tools in one place

  • - Turn conversations into sales

  • - Maximize sales with intelligent routing

  • - Connect with customers through messaging

  • - Create the solutions you need

  • - Get relevant software integrations

  • - Measure your customer interactions with analytics

$2,500 in API credits for 1 year (Save $2,500)
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logo yodel

4. Yodel
4.0 (3 reviews)
1 deal available

Call Centers

Description

Smarter, simpler, and more efficient handling of your important business communications for you and your team

Yodel compared to Freshcaller

Yodel is a better solution based on percentage of positive reviews than Freshcaller: 88 vs 74

Yodel is a better solution for customer support than Freshcaller: 4.5 vs 3.8

Yodel is easier to set up than Freshcaller: 4.0 vs 3.9

Yodel is more suitable for small businesses thanks to its good value for money than Freshcaller: 4.2 vs 3.8

Freshcaller has more functions than Yodel: 63 vs 47

Yodel: Pros & Cons

Integration versatility: Yodel integrates with popular business tools, aiding seamless communication across platforms and enhancing workflow efficiency
Enhanced accessibility: Yodel's virtual phone system facilitates remote work by enabling calls from anywhere, ensuring uninterrupted connectivity and accessibility
Efficient call handling: Yodel streamlines call management with features like call routing, voicemail, and call analytics, enhancing customer interactions and response times
Subscription costs: Yodel's pricing plans could vary, requiring careful consideration to align with budget constraints and feature needs
Learning curve: Users may require time to adapt to Yodel's features, potentially affecting swift integration into existing communication strategies
Feature complexity: Advanced features might be intricate, necessitating training for optimal utilization, especially for small teams or individuals

Best features

  • - Tags

  • - Integrations

  • - Conversational IVR

  • - Smart search

  • - Multi-language support

  • - Cross-Device

  • - Call recording

  • - Real-time analytics

Yodel pricing

Premium

$25 / user / month

Premium Plus

$35 / user / month
50% off for 5 months (Save $87)
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logo aircall

5. Aircall
2.3 (3 reviews)

Call Centers

Description

Aircall is a cloud technology solution that can be deployed quickly and easily. It allows you to significantly improve the performance of your sales and support teams.

Aircall compared to Freshcaller

Aircall has better positive reviews compared to Freshcaller: 85 vs 74

Aircall is better at customer service than Freshcaller: 4.2 vs 3.8

Aircall is easier to use than Freshcaller: 4.5 vs 3.9

Aircall is more suitable for small businesses thanks to its good value for money than Freshcaller: 4.0 vs 3.8

Aircall has more features than Freshcaller: 98 vs 63

Aircall: Pros & Cons

Numerous integrations: Aircall connects to many third party applications
Accessible and ergonomic: Simple to use and set up
Real-time call tracking: Call tracking with live stream
Price a little high: Monthly pricing is higher than some competitors
No unified communication channels: Does not include a video conferencing solution
Lack of collaborative tools: No team messaging

Best features

  • - Deliver excellent customer service

  • - Analyze performance in detail

  • - Improve collaboration and teamwork

  • - Boost sales efficiency

  • - Deploy agents quickly

  • - Streamline your workflows

  • - Optimize your performance

  • - Enhance caller experience with customizable greetings

Aircall pricing

Custom

Contact sales

Essentials

$40 / user / month

Professional

$70 / user / month
There is no deal for this product
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