Pros from reviewers
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Separation of personal and business contacts: OpenPhone allows users to keep their business and personal contacts separate, eliminating the need for a second physical phone. This feature is particularly beneficial for small business owners, freelancers, and entrepreneurs
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User-friendly interface and features: OpenPhone offers a range of features tailored to the needs of small businesses. These include the ability to make and receive calls, send and receive text messages, schedule messages for later, and share a business number without revealing a personal cell number. The interface is user-friendly and works flawlessly with devices like the iPhone
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Excellent customer support: Users have praised OpenPhone's customer support for being quick, responsive, and proactive. They are ready to assist with feature requests or issues, and have been commended for their outstanding support during implementation and number transfers
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Affordable and transparent pricing: OpenPhone has a straightforward pricing structure, making it an excellent choice for budget-conscious businesses. It offers many features at a low price, providing great value for money
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Constant introduction of new features: OpenPhone is constantly introducing new features to improve its service. These include an auto transcript of voicemail, call recordings, and the ability to add new numbers. This continuous development and improvement make it an excellent business partner.
Cons from reviewers
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Bugs in core features: There have been reports of bugs in the call routing system and issues with sending SMS/MMS from the main phone number, which can hinder communication and business operations
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Service outages: OpenPhone has experienced a few service outages, which can disrupt business operations and communication with customers
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Call disconnection issues: Some users have reported that calls can't be answered and are automatically disconnected, which can lead to significant business losses
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Syncing issues: The syncing feature of OpenPhone often doesn't work properly, causing inconvenience and requiring users to spend a lot of time troubleshooting with IT support
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Poor customer support: Some users have reported poor customer support, with issues not being resolved promptly or effectively, causing frustration and potential business disruption.
20% off your first 12 months on OpenPhone
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Main features
Starting Price
Free Plan
Text messaging and MMS
Call recording
Voicemail transcription
Analytics and reporting
Unlimited global calling
Starting Price
$19
/ user / month
Free Plan
No
Text messaging and MMS
Call recording
Voicemail transcription
Analytics and reporting
Unlimited global calling
What is OpenPhone?
20% off your first 12 months on OpenPhone
Get 20% off your first 12 months on OpenPhone and up to $792 savings with Secret.
How OpenPhone compare to similar software?
Product
OpenPhone
3.0
OpenPhone reviews
Price
$19
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
OpenPhone
vs
Dialpad
OpenPhone and Dialpad are both advanced VoIP (Voice over Internet Protocol) platforms designed to enhance business communication, but they cater to different needs and preferences through their distinctive features and functionalities. The core difference lies in their targeted user base and the depth of features they offer.
OpenPhone is tailored towards small businesses and startups looking for an intuitive, straightforward solution to their communication needs. It emphasizes ease of use, with a clean interface and essential features such as voicemail transcriptions, business texting, customizable business hours, and multi-user support. OpenPhone is designed to be effortlessly integrated into the daily workflows of smaller teams, offering simplicity without sacrificing the quality of communication. It's the ideal choice for businesses that need a reliable phone system without the complexities and advanced functionalities that larger organizations might require.
Dialpad, on the other...
OpenPhone
Communicate globally, feel local.
Dialpad
Startups are hard. Your phone system doesn't have to be.
Who is OpenPhone best for according to our reviewers?
Small Business Owners: OpenPhone is ideal for small business owners who need a dedicated business phone number separate from their personal number. It offers features like call and text messaging, scheduling messages, and sharing business numbers without revealing personal cell numbers
Freelancers: Freelancers can benefit from OpenPhone's straightforward pricing structure and its ability to work seamlessly with devices like the iPhone. It also allows for a separate contacts list for business contacts
Teams Managing Multiple Businesses: For teams managing multiple businesses, OpenPhone provides the ability to have dedicated local numbers for each business, making it easier to manage calls and identify their purpose. It also offers features like call forwarding and round-robin
Budget-Conscious Businesses: OpenPhone is a great choice for budget-conscious businesses due to its affordable pricing and range of features. It also offers excellent customer support and is constantly introducing new features
Global Entrepreneurs: For entrepreneurs operating globally, OpenPhone allows them to stay connected at the same local phone rate. It also makes it easy to transfer numbers to someone else with just a click, making it a convenient tool for those who travel frequently or take time off.
20% off your first 12 months on OpenPhone
Get 20% off your first 12 months on OpenPhone and up to $792 savings with Secret.
OpenPhone reviews
3.0
OpenPhone rating
4.4
Ease of use
4.3
Customer service
4.3
Value for money
4.5
Likelihood to recommend
4.3
Features
5 OpenPhone reviews
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Alden
Efficient, Dependable, User-Friendly! It Delivers.
We were in need of a simple phone system as we were previously overspending on a complex one. OpenPhone has been easy to use from the beginning. Their customer support has been outstanding, always ready to assist with feature requests or issues, which are infrequent. I highly recommend it for small businesses and solo entrepreneurs who want to separate their personal and business phones. The setup is fast and simple, and it functions well on a daily basis. We operate two businesses with the same team in the same sector and initially wanted to use the same phone number and redirect to the appropriate company. Initially, there was a minor workaround, but a feature has since been introduced to allow us to do this without a "hack". We chose OpenPhone because their feature set was clearly communicated, met our requirements, and was competitively priced. We switched to OpenPhone because we were seeking a more affordable phone service that provided the features we needed without charging us for a lot of extras.
May 5, 2024
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Elton G
Efficient Voicemail Transcription with OpenPhone
OpenPhone's voicemail transcription service is top-notch. It saves me time by allowing me to read messages instead of listening to them
April 28, 2024
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Linda
Embracing Challenges and Growth with Openphone: A User's Perspective
I'm thrilled to share my experience with Openphone, which I've been using for the past 7 months with my team of 27. We've had a unique journey with Openphone, having our account blocked four times. However, three out of those four times, they were quick to unblock it, showing their commitment to customer service. The fourth time was a different story, they said it couldn't be unblocked. But I took it as a learning experience, a chance to understand their policies better. It made me think that Openphone is so committed to maintaining their standards that they're willing to make tough decisions. I would encourage everyone to try Openphone. It's an opportunity to learn and grow. Yes, having your account blocked can be a challenge, but it's also a chance to improve your business operations. I'm currently experiencing this growth phase, and it's exciting! So, don't hesitate, invest your time and money in Openphone, it's worth it!
April 22, 2024
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Jessica N
Avoid OpenPhone - It Cost Me Business and Money
I've suffered significant business losses while using OpenPhone because calls can't be answered and are automatically disconnected. I initially thought they had an automatic robo detector, but it seems their system just doesn't work properly. Even my family members have had to email us because they can't call or text. The software doesn't function and their IT support keeps asking me to spend a lot of time helping them troubleshoot. The syncing feature never works and despite sending numerous screenshots to IT, they keep asking for more details. As a business owner, it's hard to keep track of everything repeatedly to assist them. I can't receive or make calls. When the phone rings and I pick up, it disconnects me automatically. IT wanted me to provide phone numbers, times, and even wanted to put a tracer on my phone, which I refused. Despite months of pleading for improvement, nothing has changed. I chose OpenPhone because it seemed like it would at least cover the basics, but I was wrong.
April 15, 2024
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Duke G
Exploring the Evolving Features and Unique Charm of OpenPhone
OpenPhone is a software that's constantly evolving and improving! There are times when I find it challenging to send a Google map link, but it's a minor hiccup that I'm sure will be addressed soon. I love how it has a built-in feature that flags texts containing inappropriate language, ensuring a professional and respectful communication environment. Sending pictures might take a bit longer than usual, but the quality is always top-notch. Plus, it's a great way to ensure that each image is sent with care. There are a few other quirks, but none that I can remember off the top of my head. I've been on the lookout for alternatives, but honestly, OpenPhone has a unique charm that keeps me hooked!
April 13, 2024
