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12 Best Alternatives to OpenPhone in May 2024

Alternatives & Competitors to OpenPhone

  1. 1. Slack
  2. 2. Zoom Meetings
  3. 3. CallHippo
  4. 4. Vonage
  5. 5. Google Voice
  6. 6. RingCentral MVP
  7. 7. GoTo Connect
  8. 8. Dialpad
  9. 9. Aircall
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Here are competitors or alternatives to OpenPhone and other similar Call Centers software. You need to consider some important factors when choosing a tool like OpenPhone for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to OpenPhone that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of OpenPhone. Discover sofware like Slack, Zoom Meetings, CallHippo or Vonage.

List of Alternatives to OpenPhone

From Call Centers tools, we have selected the best alternatives to OpenPhone based on reviews for each solution and similarities with OpenPhone. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo slack

1. Slack
5.0 (5 reviews)
1 deal available

Collaboration Productivity Task Management

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to OpenPhone

Slack has better positive reviews compared to OpenPhone: 95 vs 82

Slack is better at customer service than OpenPhone: 4.5 vs 4.3

Slack is easy to use compared to OpenPhone: 4.5 vs 4.4

Slack pricing plans are more competitive than OpenPhone: 4.6 vs 4.3

Slack has more functions than OpenPhone: 78 vs 12

Slack: Pros & Cons

Accessible anywhere: This software allows employees to connect from many different devices
Customized channels: The tool offers the ability to create public, private, shared or multi-space chat channels
Real-time collaboration: The Slack communication solution is perfect for increasing responsiveness
Limited storage: The storage capacity of files is limited
Read notifications: It is impossible to know if your correspondent has read a sent message
Very limited free plan: The trial price plan has limited functionality

Best features

  • - Channels

  • - Direct messaging

  • - File sharing

  • - Integrations

  • - Search and archiving

  • - Notifications and alerts

  • - Threads

  • - Video and voice calls

Slack pricing

Free

Enterprise Grid

Contact sales

Pro

$7 / user / month

Business+

$13 / user / month

Popular

25% off new plan purchases (Save $9,000)
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logo zoom meetings

2. Zoom Meetings
3.8 (5 reviews)
1 deal available

Video Conferencing

Description

Zoom helps you work better as a team by centralizing team chat, telephone, whiteboard and videoconference meetings in one place.

Zoom Meetings compared to OpenPhone

Zoom Meetings is a better solution based on percentage of positive reviews than OpenPhone: 96 vs 82

Zoom Meetings is a better solution for customer support than OpenPhone: 4.5 vs 4.3

Zoom Meetings is easier to set up than OpenPhone: 4.5 vs 4.4

Zoom Meetings is more suitable for small businesses thanks to its good value for money than OpenPhone: 4.5 vs 4.3

Zoom Meetings has more options than OpenPhone: 84 vs 12

Zoom Meetings: Pros & Cons

Easy to use: The platform is easy to use for all users
Number of participants : The Zoom solution can accommodate up to 1,000 people.
Affordable pricing plans: The rates offered are accessible to all, even small businesses.
Internet connection: The tool requires a stable, high-quality Internet connection to be fully useful.
Internet connection: The tool requires a stable, high-quality Internet connection to be fully useful.
Customer support: Customer support can take a long time to respond to requests.

Best features

  • - Virtual meetings

  • - Team chat

  • - Email and calendar

  • - Virtual workspaces

  • - VoIP phone system

  • - Online whiteboard

  • - Conversational intelligence

  • - Software integrations

Zoom Meetings pricing

Basic

Free

Pro

$16 / user / month

Business

$20 / user / month
20% off the annual One Pro plan (Save $252)
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logo callhippo

3. CallHippo
4.4 (5 reviews)
1 deal available

Call Centers

Description

The CallHippo platform offers to facilitate the deployment and optimization of your company’s call system. The solution meets the needs of both the after-sales service and the sales teams. Workflow automation, productivity improvements and a personalized customer experience are just some of the benefits of this SaaS-based software.

CallHippo compared to OpenPhone

CallHippo has more positive reviews than OpenPhone: 83 vs 82

CallHippo is better at support than OpenPhone: 4.5 vs 4.3

CallHippo is easier to use than OpenPhone: 4.5 vs 4.4

OpenPhone is more suitable for small businesses thanks to its good value for money than CallHippo: 4.3 vs 4.1

CallHippo is better at number of features than OpenPhone: 48 vs 12

CallHippo: Pros & Cons

Features: Worldwide calling, SMS, monitoring, time zone display, etc. This phone system offers many services to companies
Simplicity: The tool is easy to use
Customer service: The support is attentive and available
Bugs: Users have reported some technical problems during calls
Interface: The UX design could be improved
Connection: It is necessary to have a good internet connection

Best features

  • - Preserve your brand image

  • - Benefit from relevant features

  • - Improve your conversion rate

  • - Automate your workflow

  • - Deliver a quality customer experience

  • - Real-time call analytics

  • - Interactive Voice Response (IVR) system

  • - Call recording and transcription

CallHippo pricing

Basic

Free

Bronze

$20 / user / month

Silver

$30 / user / month

Platinum

$50 / user / month
50% off for 1 year (Save $360)
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logo vonage

4. Vonage
4.0 (5 reviews)
1 deal available

Call Centers Customer Support

Description

Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.

Vonage compared to OpenPhone

OpenPhone has better positive reviews than Vonage: 82 vs 75

OpenPhone is better at customer support than Vonage: 4.3 vs 3.7

OpenPhone is easier to set up than Vonage: 4.4 vs 4.1

OpenPhone is more suitable for small businesses thanks to its good value for money than Vonage: 4.3 vs 3.8

Vonage has more features than OpenPhone: 52 vs 12

Vonage: Pros & Cons

Voice quality: The audio quality of the dialing software is excellent
Customization: It is possible to customize the settings for each user
Feature-rich: Vonage allows for call recording, texting, voicemail and call forwarding
Complex to use: The tool is not easy to learn
Customer service: Vonage’s customer support does not live up to customer expectations
Limited documentation: Availability and content of training and documentation is poor

Best features

  • - Unify your business communications

  • - Centralize all your tools in one place

  • - Turn conversations into sales

  • - Maximize sales with intelligent routing

  • - Connect with customers through messaging

  • - Create the solutions you need

  • - Get relevant software integrations

  • - Measure your customer interactions with analytics

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Google Voice Logo

5. Google Voice
4.8 (5 reviews)

Call Centers

Description

Google Voice brings the value of a unified communication platform, offering features such as voicemail transcription, call forwarding, and personalized voicemail greetings. It allows users to consolidate their various phone numbers, manage calls and messages from different devices, and enjoy a seamless communication experience across multiple platforms. With its integration with other Google services, Google Voice adds convenience and efficiency to personal and business communications.

Google Voice compared to OpenPhone

Google Voice is a better solution based on percentage of positive reviews than OpenPhone: 92 vs 82

OpenPhone is a better solution for customer support than Google Voice: 4.3 vs 4.2

Google Voice is easier to set up than OpenPhone: 4.6 vs 4.4

Google Voice is more suitable for small businesses thanks to its good value for money than OpenPhone: 4.7 vs 4.3

OpenPhone has more functions than Google Voice: 12 vs 8

Google Voice: Pros & Cons

Cost-effective communication: Google Voice provides free or low-cost calling and messaging options for entrepreneurs on a budget
Professional image: Entrepreneurs can use a dedicated business phone number through Google Voice, creating a more professional appearance
Flexibility and mobility: Google Voice allows entrepreneurs to make and receive calls from any device, providing flexibility and mobility.
Poor call quality: Users have reported issues with call quality on Google Voice, affecting communication
Limited call recording: Google Voice has limited call recording features, which may be important for business purposes
Limited international calling: Google Voice may have restrictions on international calling, limiting business opportunities.

Best features

  • - International calling

  • - Spam filtering

  • - Text messaging

  • - Call forwarding

  • - Integrations

  • - Personalized greetings

  • - Unified number

  • - Voicemail transcription

There is no deal for this product
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logo ringcentral mvp

6. RingCentral MVP
3.8 (5 reviews)

Call Centers

Description

RingCentral MVP (Message Video Phone) brings value to businesses by providing a unified communication platform that allows users to easily collaborate with colleagues and clients through messaging, video conferencing, and phone calls, all from a single app.

RingCentral MVP compared to OpenPhone

OpenPhone has better positive reviews than RingCentral MVP: 82 vs 80

OpenPhone is better at customer support than RingCentral MVP: 4.3 vs 4.0

OpenPhone's user interface is more convenient than RingCentral MVP: 4.4 vs 4.0

OpenPhone pricing plans are more competitive than RingCentral MVP: 4.3 vs 4.0

RingCentral MVP has more options than OpenPhone: 79 vs 12

RingCentral MVP: Pros & Cons

Software integrations: The solution offers over 2,000 integrations with third-party tools
HD video conferencing: HD video conferencing for up to 200 participants
International solution: Ringcentral MVP supports business telephone numbers in over 100 countries
Entry-level plan: The least expensive plan is limited to 20 user accounts
Tool configuration: Configuration of the solution is long and tedious
Reporting features: Reporting is not up to scratch and may not be accurate

Best features

  • - Communication hub

  • - Mobile access

  • - Advanced analytics

  • - VoIP connection

  • - Employee directory

  • - Ring groups

  • - Call tracking metrics

  • - Flexible integrations

  • - Reliability and security

There is no deal for this product
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logo goto connect

7. GoTo Connect
4.2 (5 reviews)

Video Conferencing

Description

GoTo Connect is an all-in-one cloud-based communication system that provides value by offering business owners a flexible, scalable and cost-effective solution for managing their communication needs.

GoTo Connect compared to OpenPhone

GoTo Connect is a better solution based on percentage of positive reviews than OpenPhone: 91 vs 82

GoTo Connect is a better solution for customer support than OpenPhone: 4.5 vs 4.3

GoTo Connect's user interface is more convenient than OpenPhone: 4.5 vs 4.4

GoTo Connect pricing plans are more competitive than OpenPhone: 4.5 vs 4.3

GoTo Connect has more functions than OpenPhone: 98 vs 12

GoTo Connect: Pros & Cons

Unified communication solution: GoTo Connect combines voice, video, and messaging into a single platform for simplified communication and collaboration
Integration capabilities: GoTo Connect integrates with other SaaS tools and applications, such as CRM systems or help desk software, for enhanced productivity and efficiency
Scalability and flexibility: The platform is designed to be scalable and adaptable to businesses of different sizes and needs
Reliability and technical issues: Some users have reported occasional reliability or technical issues with the platform, such as dropped calls or audio/video quality problems
Learning curve: The wide range of features and capabilities provided may require users to invest time in learning how to use the solution
Pricing: The pricing structure of GoTo Connect may prove expensive for smaller organizations and startups with limited budgets

Best features

  • - Unified communications

  • - Employee directory

  • - Queue management

  • - Automated routing

  • - Work from anywhere

  • - Seamless collaboration

  • - Efficient decision-making

  • - Customizable to fit your needs

There is no deal for this product
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logo dialpad

8. Dialpad
4.6 (5 reviews)

Call Centers

Description

Dialpad for Startups provides qualified startups with 10 free, lifelong seats of Dialpad Talk (business phone lines) and UberConference (video conferencing).

Dialpad compared to OpenPhone

Dialpad has more positive reviews than OpenPhone: 87 vs 82

Dialpad is better at support than OpenPhone: 4.5 vs 4.3

Dialpad is easier to use than OpenPhone: 4.5 vs 4.4

Dialpad is more versatile than OpenPhone: 82 vs 12

What's the difference between Dialpad and OpenPhone?

OpenPhone and Dialpad are both advanced VoIP (Voice over Internet Protocol) platforms designed to enhance business communication, but they cater to different needs and preferences through their distinctive features and functionalities. The core difference lies in their targeted user base and the depth of features they offer.OpenPhone is tailored towards

Dialpad: Pros & Cons

Cloud-based communication: Dialpad offers voice, video, and messaging capabilities from anywhere with an internet connection
Integration with SaaS tools: Dialpad integrates with popular software tools such as G Suite, Office 365, and CRM systems
AI-powered features: The software incorporates AI capabilities, offering features like automated transcription, real-time sentiment analysis, and voice recognition
Limited international calling options: Some users have reported limitations in international calling options, with certain countries or regions being restricted or having higher costs
Reliance on internet connectivity: The cloud-based platform relies on a stable internet connection
Advanced features may require additional licenses: Dialpad’s advanced functionalities require additional licenses or additional add-ons, leading to additional costs

Best features

  • - Virtual phone systems

  • - Affordable pricing

  • - International calling

  • - Seamless communication

  • - Customizable call routing

  • - AI-powered transcription

  • - Integrations with popular CRMs

  • - Reliable and secure

Dialpad pricing

Enterprise

Contact sales

Standard

$23 / user / month

Pro

$35 / user / month
There is no deal for this product
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logo aircall

9. Aircall
3.0 (5 reviews)

Call Centers

Description

Aircall is a cloud technology solution that can be deployed quickly and easily. It allows you to significantly improve the performance of your sales and support teams.

Aircall compared to OpenPhone

Aircall has better positive reviews compared to OpenPhone: 85 vs 82

OpenPhone is better at customer service than Aircall: 4.3 vs 4.2

Aircall is easier to use than OpenPhone: 4.5 vs 4.4

OpenPhone is more suitable for small businesses thanks to its good value for money than Aircall: 4.3 vs 4.0

Aircall has more features than OpenPhone: 98 vs 12

Aircall: Pros & Cons

Numerous integrations: Aircall connects to many third party applications
Accessible and ergonomic: Simple to use and set up
Real-time call tracking: Call tracking with live stream
Price a little high: Monthly pricing is higher than some competitors
No unified communication channels: Does not include a video conferencing solution
Lack of collaborative tools: No team messaging

Best features

  • - Deliver excellent customer service

  • - Analyze performance in detail

  • - Improve collaboration and teamwork

  • - Boost sales efficiency

  • - Deploy agents quickly

  • - Streamline your workflows

  • - Optimize your performance

  • - Enhance caller experience with customizable greetings

Aircall pricing

Custom

Contact sales

Essentials

$40 / user / month

Professional

$70 / user / month
There is no deal for this product
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Grasshopper Logo

10. Grasshopper
4.0 (5 reviews)

Call Centers

Description

Grasshopper brings value to entrepreneurs by providing them with a marketplace for SaaS deals, access to SaaS experts, unique content, and a global network of like-minded entrepreneurs. It helps startups kickstart their businesses, grow more, and spend less by offering them the tools and resources they need to find profitable business models and keep costs low.

Grasshopper compared to OpenPhone

Grasshopper is a better solution based on percentage of positive reviews than OpenPhone: 86 vs 82

Grasshopper is a better solution for customer support than OpenPhone: 4.4 vs 4.3

Grasshopper pricing plans are more competitive than OpenPhone: 4.4 vs 4.3

Grasshopper has more options than OpenPhone: 24 vs 12

Grasshopper: Pros & Cons

Cost-effective communication: Grasshopper allows you to have a professional business phone number at a fraction of the cost
Scalability and mobility: Grasshopper lets you add or remove users easily, making it suitable for both solo entrepreneurs and growing teams.
Flexible call management: With Grasshopper, you can easily forward, route, and manage calls, providing flexibility for your business
Limited functionality: Grasshopper may not have all the features and tools that a young entrepreneur needs
Higher cost: The pricing plans of Grasshopper may be expensive for a young entrepreneur on a tight budget
Lack of scalability: Grasshopper may not be able to handle the growth and increasing demands of a growing business.

Best features

  • - Call Forwarding Magic

  • - PowerConnect

  • - Voicemail Transcription

  • - Vanity Numbers

  • - Business Texting

There is no deal for this product
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logo cloudtalk

11. CloudTalk
4.0 (5 reviews)

Call Centers Customer Support

Description

CloudTalk is a smart cloud-based contact center solution. With CloudTalk, you can deliver exceptional customer support to your clients.

CloudTalk compared to OpenPhone

CloudTalk has better positive reviews compared to OpenPhone: 95 vs 82

CloudTalk is better at customer service than OpenPhone: 4.8 vs 4.3

CloudTalk is easier to use than OpenPhone: 4.8 vs 4.4

CloudTalk has more functions than OpenPhone: 88 vs 12

CloudTalk: Pros & Cons

Advanced call management features: CloudTalk offers advanced call management features such as call routing, IVR (Interactive Voice Response), call queuing, and call recording
Integration capabilities: CloudTalk integrates with popular CRMs and help desk software for seamless data synchronization and enhanced customer interactions
Cloud-based call center solution: CloudTalk provides you with the flexibility to handle inbound and outbound calls from anywhere with an internet connection
Learning curve for setup and configuration: Setup and configuration of the software may require some technical expertise
Pricing structure: CloudTalk’s pricing plans may not be suitable for all businesses, especially smaller businesses with limited resources
Occasional call quality issues: Some users have reported occasional call quality issues with the platform, such as dropped calls or audio disruptions

Best features

  • - Interactive voice response

  • - Call recording

  • - Multiple communication channels

  • - Cloud-based phone system

  • - Real-time analytics

  • - Integrations

  • - Customizable call flows

  • - Team collaboration

CloudTalk pricing

Custom

Contact sales

Starter

$25 / user / month

Essential

$30 / user / month

Expert

$50 / user / month
There is no deal for this product
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nextiva logo

12. Nextiva
3.8 (5 reviews)

Call Centers

Description

Nextiva is a cloud-based communication platform that offers Voice over Internet Protocol (VoIP) services, Customer Relationship Management (CRM), live chat, surveys, analytics, and automation tools. It's designed to improve business communication, increase customer satisfaction, and streamline team collaboration. Ideal for businesses of all sizes, it enables seamless communication across multiple channels and devices.

Nextiva compared to OpenPhone

OpenPhone has more positive reviews than Nextiva: 82 vs 74

OpenPhone is better at support than Nextiva: 4.3 vs 4.0

OpenPhone is easier to use than Nextiva: 4.4 vs 4.0

OpenPhone is more suitable for small businesses thanks to its good value for money than Nextiva: 4.3 vs 3.9

Nextiva is more versatile than OpenPhone: 104 vs 12

Nextiva: Pros & Cons

Ease of Use: Nextiva is known for its user-friendly interface, making it easy for businesses to implement and for employees to use
Scalability: The software is highly scalable, allowing businesses to easily add or remove users as needed, making it a great fit for growing companies
Advanced Features: Nextiva offers a wide range of advanced features such as call recording, voicemail to email, and advanced call routing, enhancing business communication capabilities.
Limited Customization: Nextiva does not offer extensive customization options, which can limit its functionality for businesses with specific needs
High Learning Curve: The software can be complex and difficult to understand for beginners, requiring a significant amount of time to learn
Expensive Pricing: Compared to other VOIP services, Nextiva is relatively expensive, which could be a barrier for small businesses or startups.

Best features

  • - Cloud-based system

  • - Scalability

  • - Unified Communications

  • - Mobile Application

  • - Customer Support

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