General information about Nextiva
Nextiva is a leading cloud-based communication company that offers a suite of software for business communication and customer management. Their primary product is a Voice over Internet Protocol (VoIP) service that provides businesses with a reliable, high-quality phone system that operates over an internet connection.
The service includes features like call routing, voicemail to email, conference calling, and mobile apps. Additionally, Nextiva offers Customer Relationship Management (CRM) software, live chat services, online surveys, and analytics to help businesses better understand their customers.
Their products are designed to be user-friendly and scalable, making them suitable for businesses of all sizes. Nextiva is known for its excellent customer service and innovative solutions that help businesses save time and improve efficiency.
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See alternatives to Nextiva like Slack or folk CRM.What is Nextiva used for?
Nextiva is an essential tool for small businesses looking to improve their communication and customer relations. Its VoIP service offers superior call quality, enabling smooth teleconferences and voicemail via email so no important information is missed. Its CRM software, coupled with live chat services, allows tracking and analyzing customer interactions, facilitating service customization. For example, an online sales company can use Nextiva to manage customer calls, while analyzing data to identify purchasing trends. Moreover, Nextiva is scalable, adapting to the company's growth.Nextiva features
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Cloud-based system
Nextiva is a cloud-based business phone system, which means it can be accessed from anywhere there is an internet connection -
Scalability
The software is scalable, allowing businesses to add or remove users as needed. -
Unified Communications
Nextiva offers a suite of communication services beyond simple voice, including video conferencing, team messaging, and customer relationship management. -
Mobile Application
Nextiva provides a mobile application that allows users to make and receive calls from their business number on their personal device. -
Customer Support
The company provides 24/7 customer support to assist users with any issues they may encounter.
3 Nextiva reviews
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Wayne G
Outstanding Nextiva Experience
I find Nextiva to be an amazing service and I'm still discovering all its capabilities. I highly recommend them.
April 20, 2024
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Jessica D
Avoid This Dreadful Company at All Costs
I am extremely disappointed and regretful about my recent experience with Nextiva and its employees. It was one of the most frustrating and financially damaging experiences I've had with any service provider. As a business owner, I heavily depend on my customers being able to contact me. I needed a phone service that offered more than my mobile service provider, so I contacted Nextiva in March 2018. I was assured that Nextiva's service would work flawlessly on my Straight Talk mobile device, with no issues in porting and a smooth transition. However, after numerous issues, failed port-in attempts, and multiple service disconnections, we found out that Nextiva does not work with a Straight Talk mobile device. This resulted in a significant loss of profit for my business. It's unfortunate that Nextiva falsely advertises their service to “work with any provider on any device”. After spending several days and hours on the phone with Nextiva’s team, they ported out our number.
April 14, 2024
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Nancy W
Team Thrilled with Nextiva!
Setting up Nextiva was quite time-consuming and required careful consideration to ensure it met my organization's goals. It's not a plug and play system, but the effort is worth it if configured correctly. Once set up, it had an immediate impact. I believe the improved communication, clear goals, and metrics will greatly benefit us. My team has embraced NextOS, finding it more capable than our previous system and they've quickly adapted to it. We're excited to see its future impact on our results. However, it's not a cheap tool. It's important to understand your goals first to avoid over-investing. I believe a certain scale of business is needed before this system becomes truly useful.
April 14, 2024
Nextiva: Pros & Cons
Pros
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Ease of Use: Nextiva is known for its user-friendly interface, making it easy for businesses to implement and for employees to use
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Scalability: The software is highly scalable, allowing businesses to easily add or remove users as needed, making it a great fit for growing companies
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Advanced Features: Nextiva offers a wide range of advanced features such as call recording, voicemail to email, and advanced call routing, enhancing business communication capabilities.
Cons
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Limited Customization: Nextiva does not offer extensive customization options, which can limit its functionality for businesses with specific needs
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High Learning Curve: The software can be complex and difficult to understand for beginners, requiring a significant amount of time to learn
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Expensive Pricing: Compared to other VOIP services, Nextiva is relatively expensive, which could be a barrier for small businesses or startups.
Why is Nextiva better than other Call Centers software?
Nextiva has more options than RingCentral MVP: 104 vs 79
Nextiva is more versatile than GoTo Connect: 104 vs 98
Nextiva has more features than Dialpad: 104 vs 82
Nextiva has more features than CallHippo: 104 vs 48
Nextiva is better at number of features than Aircall: 104 vs 98
Nextiva is better at customer support than Vonage: 4.0 vs 3.7
Nextiva is better at value for money than Vonage: 3.9 vs 3.8
Nextiva is more versatile than Grasshopper: 104 vs 24
