General information about Nextiva
Nextiva is a leading cloud-based communication company that offers a suite of software for business communication and customer management. Their primary product is a Voice over Internet Protocol (VoIP) service that provides businesses with a reliable, high-quality phone system that operates over an internet connection.
The service includes features like call routing, voicemail to email, conference calling, and mobile apps. Additionally, Nextiva offers Customer Relationship Management (CRM) software, live chat services, online surveys, and analytics to help businesses better understand their customers.
Their products are designed to be user-friendly and scalable, making them suitable for businesses of all sizes. Nextiva is known for its excellent customer service and innovative solutions that help businesses save time and improve efficiency.
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See alternatives to Nextiva like Grasshopper or Vonage.What is Nextiva used for?
Nextiva is an essential tool for small businesses looking to improve their communication and customer relations. Its VoIP service offers superior call quality, enabling smooth teleconferences and voicemail via email so no important information is missed. Its CRM software, coupled with live chat services, allows tracking and analyzing customer interactions, facilitating service customization. For example, an online sales company can use Nextiva to manage customer calls, while analyzing data to identify purchasing trends. Moreover, Nextiva is scalable, adapting to the company's growth.Nextiva features
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Scalability
The software is scalable, allowing businesses to add or remove users as needed. -
Mobile Application
Nextiva provides a mobile application that allows users to make and receive calls from their business number on their personal device. -
Customer Support
The company provides 24/7 customer support to assist users with any issues they may encounter. -
Cloud-based system
Nextiva is a cloud-based business phone system, which means it can be accessed from anywhere there is an internet connection -
Unified Communications
Nextiva offers a suite of communication services beyond simple voice, including video conferencing, team messaging, and customer relationship management.
22 Nextiva Reviews
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Zachary Rodriguez
Assistance from Customer Support Rep #2832393 at Nextiva.
The customer support representative who helped me with #2832393 was extremely polite, well-informed, and went above and beyond to help me resolve the issue. He was attentive to detail and corrected a mistake I had made. It was a pleasure working with him.
September 1, 2024
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Alan Martinez
Nextiva's CRM Integration: Empowering Sales Executives for Effective Customer Relationship Management
As a sales executive, I've found Nextiva's CRM integration incredibly useful. It allows me to manage customer relationships effectively and efficiently
August 25, 2024
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Peter Brown
Robust and User-Friendly Features with Excellent Call Quality
its features are robust and user-friendly. The call quality is excellent and the mobile app allows me to stay connected even when I'm on the go
August 19, 2024
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Denise S
Nextiva: An Invaluable Communication Tool for Business Owners
As a business owner, I've found Nextiva to be an invaluable tool for communication
August 11, 2024
Nextiva: Pros & Cons
Pros
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Ease of Use: Nextiva is known for its user-friendly interface, making it easy for businesses to implement and for employees to use
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Scalability: The software is highly scalable, allowing businesses to easily add or remove users as needed, making it a great fit for growing companies
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Advanced Features: Nextiva offers a wide range of advanced features such as call recording, voicemail to email, and advanced call routing, enhancing business communication capabilities.
Cons
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Limited Customization: Nextiva does not offer extensive customization options, which can limit its functionality for businesses with specific needs
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High Learning Curve: The software can be complex and difficult to understand for beginners, requiring a significant amount of time to learn
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Expensive Pricing: Compared to other VOIP services, Nextiva is relatively expensive, which could be a barrier for small businesses or startups.
Why is Nextiva better than other Call Centers software?
Nextiva is more versatile than Grasshopper: 104 vs 24
Nextiva is better at customer support than Vonage: 4.0 vs 3.7
Nextiva is better at value for money than Vonage: 3.9 vs 3.8
Nextiva has more options than Vonage: 104 vs 52
Nextiva has more features than Dialpad: 104 vs 82
Nextiva is more versatile than Google Voice: 104 vs 8
Nextiva has better positive reviews than 8x8: 74 vs 71
Nextiva is better at customer support than 8x8: 4.0 vs 3.5
