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Nextiva Reviews
24 reviews
- 01 What is Nextiva?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Nextiva compare to similar software?
- 05 Who is Nextiva best for according to our reviewers?
- 06 Nextiva Reviews
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01 What is Nextiva?
Nextiva is a leading cloud-based communication company offering a suite of software for business communication and customer management. Their main product is a Voice over Internet Protocol (VoIP) service, providing businesses with a reliable, high-quality phone system that operates via the internet. This includes features like call routing, voicemail to email, conference calling, and mobile apps. Nextiva also offers Customer Relationship Management (CRM) software, live chat services, online surveys, and analytics to help businesses understand their customers better. Their products are user-friendly and scalable, suitable for all business sizes. Known for excellent customer service and innovative solutions, Nextiva helps businesses save time and improve efficiency. They also offer exclusive promotions on their services.
02 Pros and cons from reviewers
Pros from reviewers
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Cost-effective
Despite the initial investment, Nextiva proves to be a cost-effective solution in the long run, offering a wide range of features and benefits that outweigh its cost. -
Increased visibility and improved efficiency
Nextiva provides a clear overview of work requests, leading to improved efficiency in managing tasks -
Excellent customer service
Nextiva offers top-notch customer service with knowledgeable and readily available support staff who are professional, friendly, and responsive -
Easy to use
The user interface of Nextiva is intuitive and user-friendly, making it easy for both users and administrators to navigate and use the software -
Comprehensive system
Nextiva's NextOS combines CRM, workflows, insights, and resource management, providing a competitive advantage to its users
Cons from reviewers
-
Misleading sales process
The sales process can be misleading, with users being told they need multiple add-ons to sign up, which are free for the first 3 months. However, canceling these add-ons before getting charged can be a struggle, leading to potential unexpected costs. -
High cost
Nextiva is not a cheap tool. It's important to understand your goals first to avoid over-investing. A certain scale of business is needed before this system becomes truly useful, which can be a barrier for smaller businesses -
Compatibility issues
Nextiva does not work with all mobile devices, as experienced by a user who found out that it does not work with a Straight Talk mobile device. This resulted in a significant loss of profit for their business -
Complex setup process
Setting up Nextiva can be time-consuming and requires careful consideration to ensure it meets the organization's goals. It's not a plug and play system, which can be a disadvantage for businesses looking for a quick setup -
Overcharging issues
There have been instances of overcharging due to errors on Nextiva's part. One user reported being overcharged for the past 5 months due to an error in line count
03 Main features
Starting Price
Free Plan
Customer support
Cloud-based system
Scalability
Unified communications
Mobile application
N/A
Free Plan
No
Customer support
Cloud-based system
Scalability
Unified communications
Mobile application
04 How Nextiva compare to similar software?
05 Who is Nextiva best for according to our reviewers?
-
Mobile Business Owners
Nextiva may not be suitable for business owners who rely heavily on mobile service providers, especially those using Straight Talk mobile devices. There have been instances of failed port-in attempts and service disconnections -
Dissatisfied Customers
Some customers have experienced issues with overcharging and difficulty in cancelling services. They may find the sales process misleading and struggle to get assistance. -
Large Enterprises
Larger companies can use Nextiva to compete with high-tech solutions offered by other companies. It can provide superior service and product quality, but it's important to understand the business goals to avoid over-investment -
New Users
Nextiva offers excellent customer service for new users, guiding them through requirements, implementation, and training. However, the setup can be complex and time-consuming -
Small to Medium-Sized Businesses
These businesses can benefit from Nextiva's easy-to-use interface and efficient work request visibility. It can improve their communication and goal-setting, although it may require a significant initial setup time
06 Nextiva Reviews
Nextiva rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
Nextiva Reviews
-
Jordan D
Great Onboarding; Less Impressive Sales Tactics.
The onboarding process for Nextiva was straightforward, with a representative guiding me through all the features. However, I found the sales process misleading. I was told I needed multiple add-ons to sign up, which were free for the first 3 months. Now, I'm struggling to cancel these add-ons, worth over $2/month, before I get charged and I'm having trouble getting in touch with anyone for assistance.
September 16, 2024
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Sophia Williams
Nextiva's Automated Surveys: Empowering Marketing Strategies with Customer Feedback
As a marketing professional, I've been able to utilize Nextiva's automated surveys to gather valuable customer feedback. This has greatly informed our marketing strategies
September 10, 2024
-
Zachary Rodriguez
Assistance from Customer Support Rep #2832393 at Nextiva.
The customer support representative who helped me with #2832393 was extremely polite, well-informed, and went above and beyond to help me resolve the issue. He was attentive to detail and corrected a mistake I had made. It was a pleasure working with him.
September 1, 2024
-
Alan Martinez
Nextiva's CRM Integration: Empowering Sales Executives for Effective Customer Relationship Management
As a sales executive, I've found Nextiva's CRM integration incredibly useful. It allows me to manage customer relationships effectively and efficiently
August 25, 2024
-
Peter Brown
Robust and User-Friendly Features with Excellent Call Quality
its features are robust and user-friendly. The call quality is excellent and the mobile app allows me to stay connected even when I'm on the go
August 19, 2024
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Denise S
Nextiva: An Invaluable Communication Tool for Business Owners
As a business owner, I've found Nextiva to be an invaluable tool for communication
August 11, 2024
-
Larry W
Terri from Customer Care Exceeded Expectations with Nextiva
Terri from customer care provided exceptional help in terminating my service after 7 years as a loyal Nextiva customer. She kept me calm during the lengthy process and found a satisfactory solution to my needs.
August 5, 2024
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David D
Nextiva's Call Routing: A Game Changer for Operational Efficiency
As an operations manager, I've found Nextiva's call routing feature to be a game changer. It ensures that calls are directed to the right department, improving our efficiency
July 30, 2024
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Samuel
Feeling Overwhelmed with Nextiva
I became extremely stressed due to being constantly redirected to people who were either unable or unwilling to assist me, leading me to request the cancellation of my service. Despite my explicit request not to port my phone number, it was ported anyway when the service was canceled.
July 21, 2024
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Phineas
Nextiva's Video Conferencing: A Valuable Tool for Remote Interviews and Meetings
In my capacity as a HR manager, I've found Nextiva's video conferencing feature very helpful for conducting remote interviews and meetings
July 16, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.