Pros from reviewers
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Excellent customer service: Nextiva offers top-notch customer service with knowledgeable and readily available support staff who are professional, friendly, and responsive
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Increased visibility and improved efficiency: Nextiva provides a clear overview of work requests, leading to improved efficiency in managing tasks
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Easy to use: The user interface of Nextiva is intuitive and user-friendly, making it easy for both users and administrators to navigate and use the software
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Comprehensive system: Nextiva's NextOS combines CRM, workflows, insights, and resource management, providing a competitive advantage to its users
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Cost-effective: Despite the initial investment, Nextiva proves to be a cost-effective solution in the long run, offering a wide range of features and benefits that outweigh its cost.
Cons from reviewers
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Complex setup process: Setting up Nextiva can be time-consuming and requires careful consideration to ensure it meets the organization's goals. It's not a plug and play system, which can be a disadvantage for businesses looking for a quick setup
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High cost: Nextiva is not a cheap tool. It's important to understand your goals first to avoid over-investing. A certain scale of business is needed before this system becomes truly useful, which can be a barrier for smaller businesses
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Compatibility issues: Nextiva does not work with all mobile devices, as experienced by a user who found out that it does not work with a Straight Talk mobile device. This resulted in a significant loss of profit for their business
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Overcharging issues: There have been instances of overcharging due to errors on Nextiva's part. One user reported being overcharged for the past 5 months due to an error in line count
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Misleading sales process: The sales process can be misleading, with users being told they need multiple add-ons to sign up, which are free for the first 3 months. However, canceling these add-ons before getting charged can be a struggle, leading to potential unexpected costs.
Main features
Starting Price
Free Plan
Cloud-based system
Scalability
Unified Communications
Mobile Application
Customer Support
Starting Price
N/A
Free Plan
No
Cloud-based system
Scalability
Unified Communications
Mobile Application
Customer Support
What is Nextiva?
How Nextiva compare to similar software?
Product
Nextiva
3.8
Nextiva reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Nextiva best for according to our reviewers?
Small to Medium-Sized Businesses: These businesses can benefit from Nextiva's easy-to-use interface and efficient work request visibility. It can improve their communication and goal-setting, although it may require a significant initial setup time
Large Enterprises: Larger companies can use Nextiva to compete with high-tech solutions offered by other companies. It can provide superior service and product quality, but it's important to understand the business goals to avoid over-investment
Mobile Business Owners: Nextiva may not be suitable for business owners who rely heavily on mobile service providers, especially those using Straight Talk mobile devices. There have been instances of failed port-in attempts and service disconnections
New Users: Nextiva offers excellent customer service for new users, guiding them through requirements, implementation, and training. However, the setup can be complex and time-consuming
Dissatisfied Customers: Some customers have experienced issues with overcharging and difficulty in cancelling services. They may find the sales process misleading and struggle to get assistance.
Nextiva reviews
3.8
Nextiva rating
4.0
Ease of use
4.0
Customer service
3.9
Value for money
4.2
Likelihood to recommend
4.0
Features
5 Nextiva reviews
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Mark J
An Ongoing Journey with Nextiva: A Tale of Mistakes and Potential
I've been using Nextiva for the past 5 months and it's been quite an interesting journey. Back in September, I decided to reduce the number of lines on my account. There was a little mix-up and instead of reducing, they added 4 more lines. So, instead of my usual 6, I've been managing 1. In November, they acknowledged the error and even refunded me for the overcharge, which was a pleasant surprise. They assured me that the issue would be resolved and I was quite impressed with their proactive approach. However, the issue is still ongoing, but I'm optimistic that it will be sorted out soon. I'm not one to leave reviews, but I felt compelled to share my experience because I believe in Nextiva's potential to rectify this situation. I'm looking forward to seeing this issue resolved and continuing my journey with Nextiva.
May 4, 2024
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Kayla R
Nextiva's Seamless Integration Boosts Efficiency for IT Professionals
As an IT professional, I appreciate Nextiva's seamless integration with other software. It's made our processes much more efficient
April 28, 2024
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Wayne G
Outstanding Nextiva Experience
I find Nextiva to be an amazing service and I'm still discovering all its capabilities. I highly recommend them.
April 20, 2024
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Jessica D
Avoid This Dreadful Company at All Costs
I am extremely disappointed and regretful about my recent experience with Nextiva and its employees. It was one of the most frustrating and financially damaging experiences I've had with any service provider. As a business owner, I heavily depend on my customers being able to contact me. I needed a phone service that offered more than my mobile service provider, so I contacted Nextiva in March 2018. I was assured that Nextiva's service would work flawlessly on my Straight Talk mobile device, with no issues in porting and a smooth transition. However, after numerous issues, failed port-in attempts, and multiple service disconnections, we found out that Nextiva does not work with a Straight Talk mobile device. This resulted in a significant loss of profit for my business. It's unfortunate that Nextiva falsely advertises their service to “work with any provider on any device”. After spending several days and hours on the phone with Nextiva’s team, they ported out our number.
April 14, 2024
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Nancy W
Team Thrilled with Nextiva!
Setting up Nextiva was quite time-consuming and required careful consideration to ensure it met my organization's goals. It's not a plug and play system, but the effort is worth it if configured correctly. Once set up, it had an immediate impact. I believe the improved communication, clear goals, and metrics will greatly benefit us. My team has embraced NextOS, finding it more capable than our previous system and they've quickly adapted to it. We're excited to see its future impact on our results. However, it's not a cheap tool. It's important to understand your goals first to avoid over-investing. I believe a certain scale of business is needed before this system becomes truly useful.
April 14, 2024
