Pros from reviewers

• Superb call quality: CloudTalk offers excellent call quality, even for international calls to countries like China, where most providers usually struggle. This ensures clear and effective communication

• User-friendly: CloudTalk is very user-friendly, requiring no specific knowledge to operate. This makes it easy for teams to adapt and start using the software quickly

• Cost-effective: CloudTalk is very cost-effective compared to other competitors. It offers all the necessary features at a very reasonable price, making it an affordable solution for businesses

• Integration with CRM systems: CloudTalk has prebuilt integrations with most CRM systems, including Zendesk. This allows for seamless data sharing and improved efficiency

• Feature-rich: CloudTalk is packed with features, including the ability to manage both inbound and outbound calls and SMS messaging, interactive voice responses, missed calls statistics, and more. These features provide businesses with the tools they need to manage their communications effectively.

Cons from reviewers

• Limited CRM integrations: While CloudTalk integrates well with popular CRM systems like Zendesk, it has been reported to have issues when integrating with homegrown CRM systems

• Unreliable mobile and desktop apps: Some users have reported that the CloudTalk mobile and desktop apps are unreliable, with issues such as calls failing to transfer, SMS messages not being handled properly, and the app quitting in the background

• High cost of outbound calls: While CloudTalk offers reasonable pricing for its services, some users have reported that the cost of outbound calls in certain areas is high

• Outdated mobile app interface: Some users have found the interface of the CloudTalk mobile app to be outdated and not user-friendly

• Issues with call connectivity: Several users have reported issues with calls failing to come through or connect, and significant lags during conversations.