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CloudTalk Reviews
61 reviews
Save BIG on
CloudTalk
Save up to $100 on CloudTalk
CloudTalk
Used by 425 members
50% off the first month
Save up to $100 on CloudTalk
Save BIG on
CloudTalk
- 01 What is CloudTalk?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How CloudTalk compare to similar software?
- 05 Who is CloudTalk best for according to our reviewers?
- 06 CloudTalk Reviews
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01 What is CloudTalk?
CloudTalk is a cloud-based contact center solution designed to provide exceptional customer support. It can adapt to any business size and needs, requiring only internet access to function. It offers integration with existing helpdesk, e-commerce, or CRM solutions, international phone numbers, and other features of a top-tier call center. This makes work more efficient and increases client satisfaction.
02 Pros and cons from reviewers
Pros from reviewers
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Superb call quality
CloudTalk offers excellent call quality, even for international calls to countries like China, where most providers usually struggle. This ensures clear and effective communication -
User-friendly
CloudTalk is very user-friendly, requiring no specific knowledge to operate. This makes it easy for teams to adapt and start using the software quickly -
Cost-effective
CloudTalk is very cost-effective compared to other competitors. It offers all the necessary features at a very reasonable price, making it an affordable solution for businesses -
Feature-rich
CloudTalk is packed with features, including the ability to manage both inbound and outbound calls and SMS messaging, interactive voice responses, missed calls statistics, and more. These features provide businesses with the tools they need to manage their communications effectively. -
Integration with CRM systems
CloudTalk has prebuilt integrations with most CRM systems, including Zendesk. This allows for seamless data sharing and improved efficiency
Cons from reviewers
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High cost of outbound calls
While CloudTalk offers reasonable pricing for its services, some users have reported that the cost of outbound calls in certain areas is high -
Outdated mobile app interface
Some users have found the interface of the CloudTalk mobile app to be outdated and not user-friendly -
Limited CRM integrations
While CloudTalk integrates well with popular CRM systems like Zendesk, it has been reported to have issues when integrating with homegrown CRM systems -
Unreliable mobile and desktop apps
Some users have reported that the CloudTalk mobile and desktop apps are unreliable, with issues such as calls failing to transfer, SMS messages not being handled properly, and the app quitting in the background -
Issues with call connectivity
Several users have reported issues with calls failing to come through or connect, and significant lags during conversations.
CloudTalk
Handle phone conversations in a modern way
50% off the first month
Save up to $100
03 Main features
Starting Price
Free Plan
Customizable call flows
Multiple communication channels
Integrations
Call recording
Interactive voice response
Starting Price
$25
/ user / month
Free Plan
No
Customizable call flows
Multiple communication channels
Integrations
Call recording
Interactive voice response
CloudTalk
Handle phone conversations in a modern way
50% off the first month
Save up to $100
04 How CloudTalk compare to similar software?
05 Who is CloudTalk best for according to our reviewers?
-
Customer Support Teams
CloudTalk offers prebuilt integrations with most CRM systems, including Zendesk, making it a suitable tool for customer support teams. It also provides features like interactive voice responses and call statistics that can aid decision-making -
Remote Teams
CloudTalk's cloud-based phone system is ideal for remote teams, as it allows them to make and receive calls from anywhere. However, some users have reported issues with the mobile app, suggesting it may be more suitable for teams primarily using desktop devices -
Small to Medium-Sized Businesses
These businesses can benefit from CloudTalk's cost-effective solution for managing inbound and outbound calls and SMS messaging, including international traffic. The software is user-friendly and requires no specific knowledge to operate, making it ideal for businesses with limited technical resources -
Dissatisfied Users of Other Services
Users who have experienced poor customer support, frequent dropped calls, or limited features with their previous service may find CloudTalk to be a superior alternative. It offers a free trial and easy integration with other software, making it a low-risk option for those looking to switch providers. -
Sales Teams
CloudTalk's ability to provide local phone numbers in various countries at a fair initial payment and monthly fee makes it an ideal tool for sales teams. It also offers features like call tagging and note-taking, which can enhance sales operations
CloudTalk
Handle phone conversations in a modern way
50% off the first month
Save up to $100
06 CloudTalk Reviews
CloudTalk rating
CloudTalk Reviews
-
Domingo Johns
Easy IVR & Smart Routing with Useful Analytics
CloudTalk has been a solid fit for our support team because the call routing is easy to adjust and the IVR editor does not require technical help every time we change a menu. The analytics are useful too, especially for spotting missed calls by time of day
June 10, 2026
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Aisha Cassin
Click-to-Call and Power Dialer Keep Sales Momentum High
For a sales team doing a lot of outbound, the click-to-call and power dialer features are where CloudTalk really pays off. It keeps momentum high, and the tags plus custom fields make follow-up easier after busy calling sessions. Not perfect, but definitely more practical than the last tool we used
June 7, 2026
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Pres. Sharan Feil
Built-In Voicemail Drop & Recording for Quick QA Insights
CloudTalk has worked well for our customer service team because voicemail drop and call recording are built in without a lot of setup. It is also easy to review conversations for quality checks, and the filters in the analytics section help when you need to find patterns fast. We picked it up with a Joinsecret perk that gave us two months included, which was genuinely useful rather than just marketing fluff
June 2, 2026
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Val Hodkiewicz LLD
Usable for Agents, Powerful for Ops (Responsive Support)
One thing CloudTalk does well is balancing usability with enough depth for operations people. Agents mostly just need the dialer, notes, and voicemail handling, while managers can work with analytics, queue settings, and call monitoring. We did run into a few small integration quirks early on, but support was responsive
May 31, 2026
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Mrs. Albert Cassin
International Numbers and Local Presence Made Simple
We switched to CloudTalk because we needed better control over international numbers and local presence, and it delivered on that. Buying numbers in different markets was straightforward, and the call flow designer helped us tailor routes for each region. I also got two months free through Joinsecret, which made the switch a little easier to justify internally
May 29, 2026
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Janett Kovacek
Strong Remote Call Quality + Whisper Coaching for Training
The call quality has been consistently good for our remote team, even with people working from different countries. I also appreciate the whisper feature for training newer reps because managers can guide them without confusing the customer. Setup took less time than I expected
May 24, 2026
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Sandie Hammes
Reliable HubSpot Integration with Automatic Call Logging
We use CloudTalk with HubSpot and the integration has been reliable for the most part. Having calls logged automatically and contact details pop up before answering saves time and makes conversations less clunky. We got an extra two months via Joinsecret when signing up, which was helpful, especially since we wanted to test it properly before committing long term
May 20, 2026
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Stella Schulist Ret.
Business-Hours Routing & Callback Reduce Hold Frustration
CloudTalk helped us clean up a messy inbound setup. Smart routing based on business hours and agent availability works well, and the callback option has reduced the number of frustrated customers waiting on hold. The reporting export could be a little more flexible, but overall it does the job well
May 17, 2026
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Jeremy Cremin Esq.
Fast Agent Onboarding with Real-Time Supervisor Visibility
What I like most is how quickly new agents can get comfortable with it. The interface is straightforward, call queues are simple to manage, and the real-time dashboard gives supervisors enough visibility without digging through reports. We also happened to get two free months on our plan through Joinsecret, which was a nice bonus when we were rolling it out
May 13, 2026
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Tawna Rau
Power Dialer + CRM Sync Streamlines Outbound Work
We moved from a basic VoIP setup to CloudTalk mainly for the power dialer and the CRM sync, and it has made outbound work much smoother. Call notes and recordings are attached automatically, which saves a lot of admin, though the desktop app can occasionally feel a bit heavy on older laptops
May 10, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.