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10 Best Alternatives to CloudTalk in April 2024

Alternatives & Competitors to CloudTalk

  1. 1. OpenPhone
  2. 2. CallHippo
  3. 3. Vonage
  4. 4. Flow
  5. 5. RingCentral MVP
  6. 6. Dialpad
  7. 7. Aircall
  8. 8. Twilio
  9. 9. Freshdesk contact center
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Here are competitors or alternatives to CloudTalk and other similar Call Centers software. You need to consider some important factors when choosing a tool like CloudTalk for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to CloudTalk that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of CloudTalk. Discover sofware like OpenPhone, CallHippo, Vonage or Flow.

List of Alternatives to CloudTalk

From Call Centers tools, we have selected the best alternatives to CloudTalk based on reviews for each solution and similarities with CloudTalk. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

OpenPhone Logo

1. OpenPhone
2.0 (3 reviews)
1 deal available

Call Centers

Description

OpenPhone is a VoIP phone service tailored for individuals, small businesses, and startups. You can share a phone number like an inbox, making it easy to manage your team communications.

OpenPhone compared to CloudTalk

CloudTalk has better positive reviews than OpenPhone: 95 vs 82

CloudTalk is better at customer support than OpenPhone: 4.8 vs 4.3

CloudTalk is easier to set up than OpenPhone: 4.8 vs 4.4

CloudTalk is better at number of features than OpenPhone: 88 vs 12

OpenPhone: Pros & Cons

Global accessibility: OpenPhone offers unlimited calling and messaging capabilities worldwide
Enhanced collaboration: Multiple users can manage calls and texts from a single phone number
Robust integration: The platform seamlessly integrates with various CRM systems and productivity tools
Limited advanced features: While robust for basic use, OpenPhone may lack some advanced features needed by larger enterprises
Dependence on internet quality: Being an internet-based service, call quality is highly dependent on your internet connection
Learning curve: New users may require time to familiarize themselves with the platform’s features and interface

Best features

  • - Text messaging and MMS

  • - Call recording

  • - Voicemail transcription

  • - Analytics and reporting

  • - Unlimited global calling

  • - Shared phone numbers

  • - Integration capabilities

  • - Automated attendant

OpenPhone pricing

Enterprise

Contact sales

Starter

$19 / user / month

Business

$33 / user / month
20% off for 6 months (Save $396)
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logo callhippo

2. CallHippo
4.0 (3 reviews)
1 deal available

Call Centers

Description

The CallHippo platform offers to facilitate the deployment and optimization of your company’s call system. The solution meets the needs of both the after-sales service and the sales teams. Workflow automation, productivity improvements and a personalized customer experience are just some of the benefits of this SaaS-based software.

CallHippo compared to CloudTalk

CloudTalk has more positive reviews than CallHippo: 95 vs 83

CloudTalk is better at support than CallHippo: 4.8 vs 4.5

CloudTalk is easier to use than CallHippo: 4.8 vs 4.5

CloudTalk is more suitable for small businesses thanks to its good value for money than CallHippo: 4.3 vs 4.1

CloudTalk is better at number of features than CallHippo: 88 vs 48

CallHippo: Pros & Cons

Features: Worldwide calling, SMS, monitoring, time zone display, etc. This phone system offers many services to companies
Simplicity: The tool is easy to use
Customer service: The support is attentive and available
Bugs: Users have reported some technical problems during calls
Interface: The UX design could be improved
Connection: It is necessary to have a good internet connection

Best features

  • - Preserve your brand image

  • - Benefit from relevant features

  • - Improve your conversion rate

  • - Automate your workflow

  • - Deliver a quality customer experience

  • - Real-time call analytics

  • - Interactive Voice Response (IVR) system

  • - Call recording and transcription

CallHippo pricing

Basic

Free

Bronze

$20 / user / month

Silver

$30 / user / month

Platinum

$50 / user / month
50% off for 1 year (Save $360)
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logo vonage

3. Vonage
3.3 (3 reviews)
1 deal available

Call Centers Customer Support

Description

Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.

Vonage compared to CloudTalk

CloudTalk has better positive reviews than Vonage: 95 vs 75

CloudTalk is better at customer support than Vonage: 4.8 vs 3.7

CloudTalk is easier to set up than Vonage: 4.8 vs 4.1

CloudTalk is more suitable for small businesses thanks to its good value for money than Vonage: 4.3 vs 3.8

CloudTalk has more features than Vonage: 88 vs 52

Vonage: Pros & Cons

Voice quality: The audio quality of the dialing software is excellent
Customization: It is possible to customize the settings for each user
Feature-rich: Vonage allows for call recording, texting, voicemail and call forwarding
Complex to use: The tool is not easy to learn
Customer service: Vonage’s customer support does not live up to customer expectations
Limited documentation: Availability and content of training and documentation is poor

Best features

  • - Unify your business communications

  • - Centralize all your tools in one place

  • - Turn conversations into sales

  • - Maximize sales with intelligent routing

  • - Connect with customers through messaging

  • - Create the solutions you need

  • - Get relevant software integrations

  • - Measure your customer interactions with analytics

$2,500 in API credits for 1 year (Save $2,500)
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logo flow

4. Flow
5.0 (3 reviews)
1 deal available

Productivity

Description

Flow allows your teams to easily work together on their tasks and projects. Set up timelines and collaborative conversations to enhance your project's progress.

Flow compared to CloudTalk

CloudTalk has better positive reviews than Flow: 95 vs 91

CloudTalk is better at customer support than Flow: 4.8 vs 4.6

CloudTalk is easier to set up than Flow: 4.8 vs 4.4

CloudTalk is better at number of features than Flow: 88 vs 62

Flow: Pros & Cons

Team management: The tool provides a global view of collaborative work by managing workloads and deadlines
Integration with Slack: Integration with Slack is seamless and relevant
Fluid communication: Collaborators can leave comments on each task or project
Task allocation: The allocation of an unlimited number of tasks and recurring tasks is deal for optimal task tracking
Mobile version: The mobile version is very limited
Learning curve: It takes time to master the tool

Best features

  • - Efficiently manage all your projects

  • - Monitor your employees workload

  • - Collaborate with your teams

  • - Stay focused and productive

  • - Streamline communication

  • - Automate workflows

  • - Measure success

  • - Organize and track your tasks

Flow pricing

Basic

$8 / user / month

Plus

$12 / user / month

Pro

$18 / user / month
35% off any plan for 12 months (Save $756)
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logo ringcentral mvp

5. RingCentral MVP
4.3 (3 reviews)

Call Centers

Description

RingCentral MVP (Message Video Phone) brings value to businesses by providing a unified communication platform that allows users to easily collaborate with colleagues and clients through messaging, video conferencing, and phone calls, all from a single app.

RingCentral MVP compared to CloudTalk

CloudTalk has better positive reviews than RingCentral MVP: 95 vs 80

CloudTalk is better at customer support than RingCentral MVP: 4.8 vs 4.0

CloudTalk's user interface is more convenient than RingCentral MVP: 4.8 vs 4.0

CloudTalk pricing plans are more competitive than RingCentral MVP: 4.3 vs 4.0

CloudTalk has more options than RingCentral MVP: 88 vs 79

RingCentral MVP: Pros & Cons

Software integrations: The solution offers over 2,000 integrations with third-party tools
HD video conferencing: HD video conferencing for up to 200 participants
International solution: Ringcentral MVP supports business telephone numbers in over 100 countries
Entry-level plan: The least expensive plan is limited to 20 user accounts
Tool configuration: Configuration of the solution is long and tedious
Reporting features: Reporting is not up to scratch and may not be accurate

Best features

  • - Communication hub

  • - Mobile access

  • - Advanced analytics

  • - VoIP connection

  • - Employee directory

  • - Ring groups

  • - Call tracking metrics

  • - Flexible integrations

  • - Reliability and security

There is no deal for this product
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logo dialpad

6. Dialpad
5.0 (3 reviews)

Call Centers

Description

Dialpad for Startups provides qualified startups with 10 free, lifelong seats of Dialpad Talk (business phone lines) and UberConference (video conferencing).

Dialpad compared to CloudTalk

CloudTalk has more positive reviews than Dialpad: 95 vs 87

CloudTalk is better at support than Dialpad: 4.8 vs 4.5

CloudTalk is easier to use than Dialpad: 4.8 vs 4.5

CloudTalk is more versatile than Dialpad: 88 vs 82

Dialpad: Pros & Cons

Cloud-based communication: Dialpad offers voice, video, and messaging capabilities from anywhere with an internet connection
Integration with SaaS tools: Dialpad integrates with popular software tools such as G Suite, Office 365, and CRM systems
AI-powered features: The software incorporates AI capabilities, offering features like automated transcription, real-time sentiment analysis, and voice recognition
Limited international calling options: Some users have reported limitations in international calling options, with certain countries or regions being restricted or having higher costs
Reliance on internet connectivity: The cloud-based platform relies on a stable internet connection
Advanced features may require additional licenses: Dialpad’s advanced functionalities require additional licenses or additional add-ons, leading to additional costs

Best features

  • - Virtual phone systems

  • - Affordable pricing

  • - International calling

  • - Seamless Communication

  • - Customizable call routing

  • - AI-powered transcription

  • - Integrations with popular CRMs

  • - Reliable and secure

Dialpad pricing

Enterprise

Contact sales

Standard

$23 / user / month

Pro

$35 / user / month
There is no deal for this product
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logo aircall

7. Aircall
2.3 (3 reviews)

Call Centers

Description

Aircall is a cloud technology solution that can be deployed quickly and easily. It allows you to significantly improve the performance of your sales and support teams.

Aircall compared to CloudTalk

CloudTalk has better positive reviews compared to Aircall: 95 vs 85

CloudTalk is better at customer service than Aircall: 4.8 vs 4.2

CloudTalk is easier to use than Aircall: 4.8 vs 4.5

CloudTalk is more suitable for small businesses thanks to its good value for money than Aircall: 4.3 vs 4.0

Aircall has more features than CloudTalk: 98 vs 88

Aircall: Pros & Cons

Numerous integrations: Aircall connects to many third party applications
Accessible and ergonomic: Simple to use and set up
Real-time call tracking: Call tracking with live stream
Price a little high: Monthly pricing is higher than some competitors
No unified communication channels: Does not include a video conferencing solution
Lack of collaborative tools: No team messaging

Best features

  • - Deliver excellent customer service

  • - Analyze performance in detail

  • - Improve collaboration and teamwork

  • - Boost sales efficiency

  • - Deploy agents quickly

  • - Streamline your workflows

  • - Optimize your performance

  • - Enhance caller experience with customizable greetings

Aircall pricing

Custom

Contact sales

Essentials

$40 / user / month

Professional

$70 / user / month
There is no deal for this product
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logo twilio

8. Twilio
4.3 (3 reviews)

Customer Experience Customer Support

Description

Twilio makes it easier for you to communicate with your customers, no matter which channel they use. You get unified data and communications at all levels of your business: marketing, sales, customer service.

Twilio compared to CloudTalk

CloudTalk has more positive reviews than Twilio: 95 vs 93

CloudTalk is better at support than Twilio: 4.8 vs 4.0

CloudTalk is easy to use compared to Twilio: 4.8 vs 4.0

CloudTalk has more functions than Twilio: 88 vs 83

Twilio: Pros & Cons

Rapid development: The platform offers a powerful API, compatible with many languages for efficient development
High availability of service: The SLA reaches 99.95% availability
Relevant integrations: Twilio has numerous integrations with third-party productivity applications
Data analysis: SMS sending tool lacks omnichannel analytics capabilities
Expertise needed: To take full advantage of personalization, coding skills are needed
Customer support: Service is only available via email

Best features

  • - SMS, Whatsapp & Chats

  • - Calls

  • - IoT

  • - Emailing

There is no deal for this product
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freshdesk contact center logo

9. Freshdesk contact center
3.3 (3 reviews)

Call Centers

Description

Freshdesk Contact Center is a cloud-based customer support software that offers omnichannel capabilities. It allows businesses to communicate with customers across multiple channels including email, phone, social media, and live chat. With features like automated routing, AI-powered chatbots, and real-time analytics, it helps streamline customer service operations and enhance customer experience.

Freshdesk contact center compared to CloudTalk

CloudTalk has better positive reviews than Freshdesk contact center: 95 vs 69

CloudTalk is better at customer support than Freshdesk contact center: 4.8 vs 3.5

CloudTalk is better at ease to use than Freshdesk contact center: 4.8 vs 4.0

CloudTalk is better at value for money than Freshdesk contact center: 4.3 vs 3.8

CloudTalk has more options than Freshdesk contact center: 88 vs 64

Freshdesk contact center: Pros & Cons

Ease of use: Freshdesk Contact Center is designed with a user-friendly interface that makes it easy for teams to navigate and use
Scalability: The software can easily be scaled up or down depending on the needs of the business, making it a cost-effective solution for businesses of all sizes
Advanced features: Freshdesk Contact Center comes with a range of advanced features such as omnichannel support, AI-powered automation, and detailed analytics that can help businesses improve their customer service.
Limited Customization: Freshdesk Contact Center does not offer a lot of room for customization, which can be limiting for businesses with specific needs
High Costs: The pricing structure of Freshdesk Contact Center can be quite expensive, especially for small businesses or startups
Complexity: The software has a steep learning curve and can be complex to use, which may require additional training.

Best features

  • - Omnichannel Support

  • - CRM Integration

  • - Analysis and Reports

  • - Multichannel support

  • - Automation

There is no deal for this product
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ytel logo

10. Ytel
4.0 (3 reviews)

Call Centers

Description

Ytel is a cloud-based contact center software that offers multi-channel communication solutions. It provides features like voice, SMS, email, and direct mail communication, enabling businesses to engage with customers effectively. Ytel also offers APIs for developers to customize their communication processes. It is suitable for businesses of all sizes looking to streamline customer interactions and improve customer service.

Ytel compared to CloudTalk

CloudTalk is a better solution based on percentage of positive reviews than Ytel: 95 vs 64

CloudTalk is a better solution for customer support than Ytel: 4.8 vs 3.5

CloudTalk's user interface is more convenient than Ytel: 4.8 vs 4.0

CloudTalk pricing plans are more competitive than Ytel: 4.3 vs 3.3

CloudTalk is more versatile than Ytel: 88 vs 76

Ytel: Pros & Cons

Efficiency and Productivity: Ytel software allows businesses to automate their communication processes, thereby increasing efficiency and productivity
Cost-Effective: As a cloud-based solution, Ytel reduces the need for expensive hardware or software installations, making it a cost-effective choice for businesses
Scalability: Ytel can easily be scaled up or down depending on the needs of the business, providing flexibility and adaptability.
Limited Integration Options: Ytel does not integrate with all CRM and sales platforms, which can limit its usability for some businesses
Complex Setup Process: The setup process for Ytel can be complicated and time-consuming, especially for non-technical users
Limited Customer Support: Some users have reported that Ytel's customer support is not always responsive or helpful in resolving issues.

Best features

  • - Cloud-Based System

  • - Multichannel Communication

  • - Scalability

  • - API Integration

  • - Reporting and Analytics

There is no deal for this product
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