Pros from reviewers
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Quick dialing: Ytel's dialer system is designed for speed, allowing for a higher quantity of calls to be made in a shorter amount of time. This is particularly beneficial when the goal is to reach more contacts rather than focusing on the quality of calls
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Easy-to-use interface: Ytel's user-friendly interface simplifies the process of making outbound calls and training new agents, even those without a technical background. This makes it an ideal choice for beginner call centers
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Robust reporting: The software's robust reporting feature simplifies the process of generating and analyzing reports. This allows for easy monitoring of agents and their activities, such as log in times, call times, and waiting times
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US-based support: Ytel's knowledgeable and helpful US-based support team is a standout feature. They are consistently helpful and open to customizing the system to suit user preferences
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Ringless voicemail feature: This feature allows for an additional touchpoint with customers. It has been observed to increase the open rate on emails and improve overall customer response.
Cons from reviewers
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Minor delays when ending calls: Although these delays are minor, they can still affect the overall efficiency of the call center operations
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Lack of automatic call recording: This feature is essential for quality assurance and training purposes, but it is missing in Ytel
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Noticeable pause time between calls: This can lead to inefficiency and wasted time for call center agents
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Poor customer support: Some users have reported that the support team often blames issues on the user's network or computers without knowing any specifics
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Limited access to list information: There is no quick method to access list information for immediate changes, which can be time-consuming and inefficient.
Main features
Starting Price
Free Plan
Scalability
Cloud-Based System
Multichannel Communication
Reporting and Analytics
API Integration
Starting Price
N/A
Free Plan
No
Scalability
Cloud-Based System
Multichannel Communication
Reporting and Analytics
API Integration
What is Ytel?
How Ytel compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Ytel best for according to our reviewers?
Small Outbound Call Centers: Ytel is suitable for small outbound call centers due to its easy-to-use interface and robust reporting features that simplify outbound calls
Beginner Call Centers: Ytel is recommended for beginner call centers as it is a decent dialer system that is easy to use and efficient for making a large number of calls
Admins in Call Centers: Ytel is suitable for admins in call centers as it provides a user-friendly reporting feature and visual monitoring of agents, although managing multiple campaigns can be challenging
Call Center Managers: Ytel is beneficial for call center managers as it provides a user-friendly interface for setting up and running campaigns, and it offers a range of products and integrations for comprehensive solutions
Companies Needing Quick Deployment: Ytel is ideal for companies needing quick deployment as it can be set up in a few days, it is easy to manage, and it offers a blended system for keeping agents busy.
Ytel Reviews
4.0
Ytel rating
4.0
Ease of use
3.5
Customer service
3.3
Value for money
3.3
Likelihood to recommend
4.2
Features
6 Ytel Reviews
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Jesse Martinez
Efficient Contact Center Software: Ytel's Solution.
As a sales manager, I find Ytel's contact center software to be incredibly efficient. It has streamlined our communication process and improved our customer service
May 11, 2024
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Teresa
Exemplary Customer Service and Product Satisfaction: My Experience with Ytel
I initially thought Ytel was a fantastic company with an impressive product. I had a really positive interaction with a sales rep last year. When I was ready to sign up, I found out he had moved on, but the company assured me that the price we had negotiated would still be honored. After a few email exchanges, they kept their promise, which I found to be a testament to their integrity. One of their staff members, Chelsea, was particularly memorable. She was direct and to the point, which I appreciated as it saved me time. I believe that even as a smaller company, we should be treated with efficiency and professionalism, and that's exactly what I got. My instincts told me that if they were already treating us this efficiently, it would only get better. The sales manager was even more helpful, which I believe will be a significant factor in their success. Ultimately, I found a product that met my needs perfectly, with a team that genuinely values customer service. I'm really excited to see where this partnership with Ytel will take us!
May 7, 2024
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Deborah Johnson
Ytel: Streamlined Dialing Solution
Ytel is a decent dialer system that I would recommend for beginner call centers. It lacks many features, but it accomplishes the task. It's a good system to use when quantity outweighs quality. If the goal is to call more contacts rather than focusing on the quality of calls, this is the best dialer system to use. It dials quickly and saves time. However, there are a few downsides to the Ytel system. For example, calls are not automatically recorded and there is a noticeable pause time between calls. I chose Ytel because it seemed easier to use than other systems I looked into.
April 28, 2024
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Natalie N
Ytel: User-Friendly and Robust Features
I've been using Ytel for a while now and I must say, its ease of use is commendable. The interface is user-friendly and the features are robust
April 21, 2024
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Cynthia
Patrick Earns a PLATINUM Medal!
I've used YTEL in the past with Mediamix's system, where I was responsible for pulling reports and loading lists. I initially thought the transition to Car Guardian would be similar, but found the setup to be quite messy. However, the support team has been incredibly helpful whenever I've had questions. I've interacted with Jimmy and James frequently, and they've always been kind and helpful. Patrick has been particularly outstanding, dedicating a lot of time to ensure I don't make any mistakes. I'm excited to continue working with him as we establish a new, more efficient system. When set up correctly, it's easy to generate reports and sort information. I appreciate that the system is organized by phone number, making it simple to search for a lead. They're also open to customizing the system to suit my preferences. However, there's no quick method to access list information for immediate changes. Evaluating each list and understanding the varying explanations on how to interpret the report is time-consuming. Running an export call report and sorting also takes up a lot of time.
April 15, 2024
