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18 Best Alternatives to Aircall in April 2024

Alternatives & Competitors to Aircall

  1. 1. OpenPhone
  2. 2. CallHippo
  3. 3. Vonage
  4. 4. Freshcaller
  5. 5. Yodel
  6. 6. SnapCall
  7. 7. RingCentral MVP
  8. 8. GoTo Connect
  9. 9. Dialpad
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Here are competitors or alternatives to Aircall and other similar Call Centers software. You need to consider some important factors when choosing a tool like Aircall for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Aircall that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Aircall. Discover sofware like OpenPhone, CallHippo, Vonage or Freshcaller.

List of Alternatives to Aircall

From Call Centers tools, we have selected the best alternatives to Aircall based on reviews for each solution and similarities with Aircall. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

OpenPhone Logo

1. OpenPhone
2.0 (3 reviews)
1 deal available

Call Centers

Description

OpenPhone is a VoIP phone service tailored for individuals, small businesses, and startups. You can share a phone number like an inbox, making it easy to manage your team communications.

OpenPhone compared to Aircall

Aircall has better positive reviews than OpenPhone: 85 vs 82

OpenPhone is better at customer support than Aircall: 4.3 vs 4.2

Aircall is easier to set up than OpenPhone: 4.5 vs 4.4

OpenPhone is more suitable for small businesses thanks to its good value for money than Aircall: 4.3 vs 4.0

Aircall is better at number of features than OpenPhone: 98 vs 12

OpenPhone: Pros & Cons

Global accessibility: OpenPhone offers unlimited calling and messaging capabilities worldwide
Enhanced collaboration: Multiple users can manage calls and texts from a single phone number
Robust integration: The platform seamlessly integrates with various CRM systems and productivity tools
Limited advanced features: While robust for basic use, OpenPhone may lack some advanced features needed by larger enterprises
Dependence on internet quality: Being an internet-based service, call quality is highly dependent on your internet connection
Learning curve: New users may require time to familiarize themselves with the platform’s features and interface

Best features

  • - Text messaging and MMS

  • - Call recording

  • - Voicemail transcription

  • - Analytics and reporting

  • - Unlimited global calling

  • - Shared phone numbers

  • - Integration capabilities

  • - Automated attendant

OpenPhone pricing

Enterprise

Contact sales

Starter

$19 / user / month

Business

$33 / user / month
20% off for 6 months (Save $396)
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logo callhippo

2. CallHippo
4.0 (3 reviews)
1 deal available

Call Centers

Description

The CallHippo platform offers to facilitate the deployment and optimization of your company’s call system. The solution meets the needs of both the after-sales service and the sales teams. Workflow automation, productivity improvements and a personalized customer experience are just some of the benefits of this SaaS-based software.

CallHippo compared to Aircall

Aircall has more positive reviews than CallHippo: 85 vs 83

CallHippo is better at support than Aircall: 4.5 vs 4.2

CallHippo is more suitable for small businesses thanks to its good value for money than Aircall: 4.1 vs 4.0

Aircall is better at number of features than CallHippo: 98 vs 48

CallHippo: Pros & Cons

Features: Worldwide calling, SMS, monitoring, time zone display, etc. This phone system offers many services to companies
Simplicity: The tool is easy to use
Customer service: The support is attentive and available
Bugs: Users have reported some technical problems during calls
Interface: The UX design could be improved
Connection: It is necessary to have a good internet connection

Best features

  • - Preserve your brand image

  • - Benefit from relevant features

  • - Improve your conversion rate

  • - Automate your workflow

  • - Deliver a quality customer experience

  • - Real-time call analytics

  • - Interactive Voice Response (IVR) system

  • - Call recording and transcription

CallHippo pricing

Basic

Free

Bronze

$20 / user / month

Silver

$30 / user / month

Platinum

$50 / user / month
50% off for 1 year (Save $360)
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logo vonage

3. Vonage
3.3 (3 reviews)
1 deal available

Call Centers Customer Support

Description

Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.

Vonage compared to Aircall

Aircall has better positive reviews than Vonage: 85 vs 75

Aircall is better at customer support than Vonage: 4.2 vs 3.7

Aircall is easier to set up than Vonage: 4.5 vs 4.1

Aircall is more suitable for small businesses thanks to its good value for money than Vonage: 4.0 vs 3.8

Aircall has more features than Vonage: 98 vs 52

Vonage: Pros & Cons

Voice quality: The audio quality of the dialing software is excellent
Customization: It is possible to customize the settings for each user
Feature-rich: Vonage allows for call recording, texting, voicemail and call forwarding
Complex to use: The tool is not easy to learn
Customer service: Vonage’s customer support does not live up to customer expectations
Limited documentation: Availability and content of training and documentation is poor

Best features

  • - Unify your business communications

  • - Centralize all your tools in one place

  • - Turn conversations into sales

  • - Maximize sales with intelligent routing

  • - Connect with customers through messaging

  • - Create the solutions you need

  • - Get relevant software integrations

  • - Measure your customer interactions with analytics

$2,500 in API credits for 1 year (Save $2,500)
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logo freshcaller

4. Freshcaller
4.3 (3 reviews)
1 deal available

Call Centers

Description

A simple solution to manage all your telephony needs: call center, customer support, sales, daily calls, etc.

Freshcaller compared to Aircall

Aircall has better positive reviews compared to Freshcaller: 85 vs 74

Aircall is better at customer service than Freshcaller: 4.2 vs 3.8

Aircall is easier to use than Freshcaller: 4.5 vs 3.9

Aircall is more suitable for small businesses thanks to its good value for money than Freshcaller: 4.0 vs 3.8

Aircall has more functions than Freshcaller: 98 vs 63

Freshcaller: Pros & Cons

Ease of use: Freshcaller offers a user-friendly interface, making it easy for businesses to set up and manage their call center operations.
Integration capabilities: Freshcaller integrates well with other Freshworks products and third-party applications, enhancing overall workflow and productivity.
Scalability: The platform is scalable, allowing businesses to expand their call center operations as their needs grow.
Limited advanced features: Some advanced call center features might be lacking, which could be a limitation for businesses with complex requirements.
Pricing structure: Depending on the required features, pricing can vary, and some businesses may find it less cost-effective compared to other solutions.
Learning curve: While the interface is user-friendly, there might still be a learning curve for new users, especially those new to call center software.

Best features

  • - Simplified number management

  • - Set up and management of call centers

  • - Performance monitoring & reporting

  • - Collaboration & productivity

  • - Interactive Voice Response (IVR) system

  • - Advanced call analytics

  • - Call routing and queuing

  • - Multi-level permissions

Freshcaller pricing

Free

Growth

$16 / user / month

Pro

$42 / user / month

Enterprise

$75 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo yodel

5. Yodel
4.0 (3 reviews)
1 deal available

Call Centers

Description

Smarter, simpler, and more efficient handling of your important business communications for you and your team

Yodel compared to Aircall

Yodel is a better solution based on percentage of positive reviews than Aircall: 88 vs 85

Yodel is a better solution for customer support than Aircall: 4.5 vs 4.2

Aircall is easier to set up than Yodel: 4.5 vs 4.0

Yodel is more suitable for small businesses thanks to its good value for money than Aircall: 4.2 vs 4.0

Aircall has more functions than Yodel: 98 vs 47

Yodel: Pros & Cons

Integration versatility: Yodel integrates with popular business tools, aiding seamless communication across platforms and enhancing workflow efficiency
Enhanced accessibility: Yodel's virtual phone system facilitates remote work by enabling calls from anywhere, ensuring uninterrupted connectivity and accessibility
Efficient call handling: Yodel streamlines call management with features like call routing, voicemail, and call analytics, enhancing customer interactions and response times
Subscription costs: Yodel's pricing plans could vary, requiring careful consideration to align with budget constraints and feature needs
Learning curve: Users may require time to adapt to Yodel's features, potentially affecting swift integration into existing communication strategies
Feature complexity: Advanced features might be intricate, necessitating training for optimal utilization, especially for small teams or individuals

Best features

  • - Tags

  • - Integrations

  • - Conversational IVR

  • - Smart search

  • - Multi-language support

  • - Cross-Device

  • - Call recording

  • - Real-time analytics

Yodel pricing

Premium

$25 / user / month

Premium Plus

$35 / user / month
50% off for 5 months (Save $87)
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logo snapcall

6. SnapCall
5.0 (3 reviews)
1 deal available

Call Centers

Description

SnapCall allows your users to call you directly from your app or website. Receive these calls directly on your phone; being in touch with a customer service has never been so easy and fast.

SnapCall compared to Aircall

SnapCall has better positive reviews than Aircall: 100 vs 85

SnapCall is better at customer support than Aircall: 5.0 vs 4.2

SnapCall is better at value for money than Aircall: 4.8 vs 4.0

Aircall is more versatile than SnapCall: 98 vs 29

SnapCall: Pros & Cons

Cost-effective solution: Snapcall offers affordable pricing plans for startups on a tight budget
Seamless integration: Snapcall easily integrates with existing CRM and customer support systems
High-quality customer experience: Snapcall provides crystal clear voice calls, enhancing customer satisfaction and engagement
Limited features: Snapcall may not offer all the advanced features that other similar software have
Dependence on internet connection: Snapcall requires a stable internet connection for smooth functionality, which can be a disadvantage in areas with poor connectivity
Steep learning curve: It can take some time to fully understand and utilize Snapcall's functionalities

Best features

  • - Record calls

  • - Access data analysis

  • - Give access to calls from your website or app

  • - Implement smart call buttons

  • - Offer targeted voice assistance

  • - Get all the information you need for your call

6 months free on Growth plan (Save $532)
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logo ringcentral mvp

7. RingCentral MVP
4.3 (3 reviews)

Call Centers

Description

RingCentral MVP (Message Video Phone) brings value to businesses by providing a unified communication platform that allows users to easily collaborate with colleagues and clients through messaging, video conferencing, and phone calls, all from a single app.

RingCentral MVP compared to Aircall

Aircall has better positive reviews than RingCentral MVP: 85 vs 80

Aircall is better at customer support than RingCentral MVP: 4.2 vs 4.0

Aircall's user interface is more convenient than RingCentral MVP: 4.5 vs 4.0

Aircall has more options than RingCentral MVP: 98 vs 79

RingCentral MVP: Pros & Cons

Software integrations: The solution offers over 2,000 integrations with third-party tools
HD video conferencing: HD video conferencing for up to 200 participants
International solution: Ringcentral MVP supports business telephone numbers in over 100 countries
Entry-level plan: The least expensive plan is limited to 20 user accounts
Tool configuration: Configuration of the solution is long and tedious
Reporting features: Reporting is not up to scratch and may not be accurate

Best features

  • - Communication hub

  • - Mobile access

  • - Advanced analytics

  • - VoIP connection

  • - Employee directory

  • - Ring groups

  • - Call tracking metrics

  • - Flexible integrations

  • - Reliability and security

There is no deal for this product
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logo goto connect

8. GoTo Connect
5.0 (3 reviews)

Video Conferencing

Description

GoTo Connect is an all-in-one cloud-based communication system that provides value by offering business owners a flexible, scalable and cost-effective solution for managing their communication needs.

GoTo Connect compared to Aircall

GoTo Connect is a better solution based on percentage of positive reviews than Aircall: 91 vs 85

GoTo Connect is a better solution for customer support than Aircall: 4.5 vs 4.2

GoTo Connect pricing plans are more competitive than Aircall: 4.5 vs 4.0

GoTo Connect: Pros & Cons

Unified communication solution: GoTo Connect combines voice, video, and messaging into a single platform for simplified communication and collaboration
Integration capabilities: GoTo Connect integrates with other SaaS tools and applications, such as CRM systems or help desk software, for enhanced productivity and efficiency
Scalability and flexibility: The platform is designed to be scalable and adaptable to businesses of different sizes and needs
Reliability and technical issues: Some users have reported occasional reliability or technical issues with the platform, such as dropped calls or audio/video quality problems
Learning curve: The wide range of features and capabilities provided may require users to invest time in learning how to use the solution
Pricing: The pricing structure of GoTo Connect may prove expensive for smaller organizations and startups with limited budgets

Best features

  • - Unified communications

  • - Employee directory

  • - Queue management

  • - Automated routing

  • - Work from anywhere

  • - Seamless collaboration

  • - Efficient decision-making

  • - Customizable to fit your needs

There is no deal for this product
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logo dialpad

9. Dialpad
5.0 (3 reviews)

Call Centers

Description

Dialpad for Startups provides qualified startups with 10 free, lifelong seats of Dialpad Talk (business phone lines) and UberConference (video conferencing).

Dialpad compared to Aircall

Dialpad has more positive reviews than Aircall: 87 vs 85

Dialpad is better at support than Aircall: 4.5 vs 4.2

Dialpad is more suitable for small businesses thanks to its good value for money than Aircall: 4.3 vs 4.0

Aircall is more versatile than Dialpad: 98 vs 82

Dialpad: Pros & Cons

Cloud-based communication: Dialpad offers voice, video, and messaging capabilities from anywhere with an internet connection
Integration with SaaS tools: Dialpad integrates with popular software tools such as G Suite, Office 365, and CRM systems
AI-powered features: The software incorporates AI capabilities, offering features like automated transcription, real-time sentiment analysis, and voice recognition
Limited international calling options: Some users have reported limitations in international calling options, with certain countries or regions being restricted or having higher costs
Reliance on internet connectivity: The cloud-based platform relies on a stable internet connection
Advanced features may require additional licenses: Dialpad’s advanced functionalities require additional licenses or additional add-ons, leading to additional costs

Best features

  • - Virtual phone systems

  • - Affordable pricing

  • - International calling

  • - Seamless Communication

  • - Customizable call routing

  • - AI-powered transcription

  • - Integrations with popular CRMs

  • - Reliable and secure

Dialpad pricing

Enterprise

Contact sales

Standard

$23 / user / month

Pro

$35 / user / month
There is no deal for this product
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logo twilio

10. Twilio
4.3 (3 reviews)

Customer Experience Customer Support

Description

Twilio makes it easier for you to communicate with your customers, no matter which channel they use. You get unified data and communications at all levels of your business: marketing, sales, customer service.

Twilio compared to Aircall

Twilio has more positive reviews than Aircall: 93 vs 85

Aircall is better at support than Twilio: 4.2 vs 4.0

Aircall is easy to use compared to Twilio: 4.5 vs 4.0

Twilio pricing plans are more competitive than Aircall: 4.3 vs 4.0

Aircall has more functions than Twilio: 98 vs 83

Twilio: Pros & Cons

Rapid development: The platform offers a powerful API, compatible with many languages for efficient development
High availability of service: The SLA reaches 99.95% availability
Relevant integrations: Twilio has numerous integrations with third-party productivity applications
Data analysis: SMS sending tool lacks omnichannel analytics capabilities
Expertise needed: To take full advantage of personalization, coding skills are needed
Customer support: Service is only available via email

Best features

  • - SMS, Whatsapp & Chats

  • - Calls

  • - IoT

  • - Emailing

There is no deal for this product
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3CX Logo

11. 3cx
4.0 (3 reviews)

Call Centers

Description

3CX is a powerful communication solution that brings value to businesses by providing a flexible and cost-effective alternative to traditional phone systems. With its all-in-one platform, businesses can streamline their communication channels, improve customer service, increase productivity, and reduce costs. 3CX offers features like video conferencing, chat, call center functionality, CRM integration, and mobile apps, making it a comprehensive solution for modern business communication needs.

3cx compared to Aircall

3cx has better positive reviews than Aircall: 90 vs 85

3cx is better at customer support than Aircall: 4.5 vs 4.2

3cx pricing plans are more competitive than Aircall: 4.4 vs 4.0

3cx has more options than Aircall: 110 vs 98

3cx: Pros & Cons

Cost-effective communication: 3CX provides affordable and reliable communication solutions for startups
Scalability: With 3CX, your business can easily scale up or down without additional costs
Unified communications: Enjoy the convenience of having all your communication tools in one platform with 3CX.
Limited integrations: 3CX may not integrate with all the tools and software you need
Higher cost: The pricing structure of 3CX may not be affordable for young entrepreneurs with limited budgets.
Steep learning curve: It can take time to become proficient in using the features of 3CX

Best features

  • - Flexible Communication Options

  • - Cost Effective Solution

  • - Easy Integration

  • - Powerful Collaboration Tools

  • - Top-notch Security

There is no deal for this product
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logo cloudtalk

12. CloudTalk
4.0 (3 reviews)

Call Centers Customer Support

Description

CloudTalk is a smart cloud-based contact center solution. With CloudTalk, you can deliver exceptional customer support to your clients.

CloudTalk compared to Aircall

CloudTalk has better positive reviews compared to Aircall: 95 vs 85

CloudTalk is better at customer service than Aircall: 4.8 vs 4.2

CloudTalk is easier to use than Aircall: 4.8 vs 4.5

CloudTalk is more suitable for small businesses thanks to its good value for money than Aircall: 4.3 vs 4.0

Aircall has more functions than CloudTalk: 98 vs 88

CloudTalk: Pros & Cons

Advanced call management features: CloudTalk offers advanced call management features such as call routing, IVR (Interactive Voice Response), call queuing, and call recording
Integration capabilities: CloudTalk integrates with popular CRMs and help desk software for seamless data synchronization and enhanced customer interactions
Cloud-based call center solution: CloudTalk provides you with the flexibility to handle inbound and outbound calls from anywhere with an internet connection
Learning curve for setup and configuration: Setup and configuration of the software may require some technical expertise
Pricing structure: CloudTalk’s pricing plans may not be suitable for all businesses, especially smaller businesses with limited resources
Occasional call quality issues: Some users have reported occasional call quality issues with the platform, such as dropped calls or audio disruptions

Best features

  • - Interactive voice response

  • - Call recording

  • - Multiple communication channels

  • - Cloud-based phone system

  • - Real-time analytics

  • - Integrations

  • - Customizable call flows

  • - Team collaboration

CloudTalk pricing

Custom

Contact sales

Starter

$25 / user / month

Essential

$30 / user / month

Expert

$50 / user / month
There is no deal for this product
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nextiva logo

13. Nextiva
3.7 (3 reviews)

Call Centers

Description

Nextiva is a cloud-based communication platform that offers Voice over Internet Protocol (VoIP) services, Customer Relationship Management (CRM), live chat, surveys, analytics, and automation tools. It's designed to improve business communication, increase customer satisfaction, and streamline team collaboration. Ideal for businesses of all sizes, it enables seamless communication across multiple channels and devices.

Nextiva compared to Aircall

Aircall has more positive reviews than Nextiva: 85 vs 74

Aircall is better at support than Nextiva: 4.2 vs 4.0

Aircall is easier to use than Nextiva: 4.5 vs 4.0

Aircall is more suitable for small businesses thanks to its good value for money than Nextiva: 4.0 vs 3.9

Nextiva is more versatile than Aircall: 104 vs 98

Nextiva: Pros & Cons

Ease of Use: Nextiva is known for its user-friendly interface, making it easy for businesses to implement and for employees to use
Scalability: The software is highly scalable, allowing businesses to easily add or remove users as needed, making it a great fit for growing companies
Advanced Features: Nextiva offers a wide range of advanced features such as call recording, voicemail to email, and advanced call routing, enhancing business communication capabilities.
Limited Customization: Nextiva does not offer extensive customization options, which can limit its functionality for businesses with specific needs
High Learning Curve: The software can be complex and difficult to understand for beginners, requiring a significant amount of time to learn
Expensive Pricing: Compared to other VOIP services, Nextiva is relatively expensive, which could be a barrier for small businesses or startups.

Best features

  • - Cloud-based system

  • - Scalability

  • - Unified Communications

  • - Mobile Application

  • - Customer Support

There is no deal for this product
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acefone logo

14. Acefone
4.7 (3 reviews)

Call Centers

Description

Acefone is a cloud-based communication software that offers VoIP services for businesses. It provides features like virtual phone numbers, toll-free numbers, and cloud PBX. The software allows for easy integration with CRM systems, enhancing customer service and team collaboration. It also supports call analytics, call recording, and IVR system. Acefone aims to streamline business communication and improve productivity.

Acefone compared to Aircall

Acefone is a better solution based on percentage of positive reviews than Aircall: 97 vs 85

Acefone is a better solution for customer support than Aircall: 5.0 vs 4.2

Acefone pricing plans are more competitive than Aircall: 4.7 vs 4.0

Aircall has more functions than Acefone: 98 vs 91

Acefone: Pros & Cons

Cost-Effective: Acefone is a cloud-based phone system which eliminates the need for expensive hardware or software, making it a cost-effective solution for businesses
Scalability: This software allows businesses to easily scale up or down based on their needs, offering flexibility and efficiency
Advanced Features: Acefone provides a range of advanced features such as call recording, call forwarding, voicemail to email, and more, enhancing communication capabilities within a business.
Limited Integrations: Acefone does not support integration with a wide range of third-party applications, limiting its functionality in diverse business environments
Pricing Transparency: The pricing structure and additional costs are not clearly defined on their website, which can lead to unexpected expenses
Customer Support: Some users have reported issues with their customer service, including slow response times and lack of resolution.

Best features

  • - Cloud-Based Communication

  • - Hosted PBX and Freephone Numbers

  • - Advanced Features

  • - CRM Integration

  • - Scalability

There is no deal for this product
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botsplash logo

15. Botsplash
4.3 (3 reviews)

Customer Support

Description

BotSplash is a digital communication platform that enables businesses to engage with customers through various channels like SMS, web chat, social media, and email. It provides real-time interaction, chat automation, and conversation analytics, enhancing customer service efficiency. Ideal for industries such as real estate, finance, and insurance.

Botsplash compared to Aircall

Botsplash has better positive reviews compared to Aircall: 87 vs 85

Botsplash is better at customer service than Aircall: 5.0 vs 4.2

Botsplash is better at value for money than Aircall: 4.7 vs 4.0

Aircall is more versatile than Botsplash: 98 vs 93

Botsplash: Pros & Cons

Improved Communication: BotSplash offers a unified platform for communication across multiple channels, making it easier to connect with customers on their preferred platform
Enhanced Customer Engagement: BotSplash allows businesses to automate responses and engage with customers in real time, improving customer service and satisfaction
Increased Efficiency: With BotSplash, businesses can manage all their customer interactions in one place, reducing the need for multiple platforms and increasing operational efficiency.
Limited customization: Botsplash platform may not offer extensive customization options to suit specific business needs
Learning curve: The software can be complex and difficult to understand for beginners, requiring a significant amount of time to learn how to use it effectively
Pricing: The cost of using Botsplash can be high, especially for small businesses or startups with limited budgets.

Best features

  • - Multi-Channel Communication

  • - Automated Responses

  • - Centralized Dashboard

  • - API Integration

  • - Reporting and Analytics Tool

There is no deal for this product
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freshdesk contact center logo

16. Freshdesk contact center
3.3 (3 reviews)

Call Centers

Description

Freshdesk Contact Center is a cloud-based customer support software that offers omnichannel capabilities. It allows businesses to communicate with customers across multiple channels including email, phone, social media, and live chat. With features like automated routing, AI-powered chatbots, and real-time analytics, it helps streamline customer service operations and enhance customer experience.

Freshdesk contact center compared to Aircall

Aircall has better positive reviews than Freshdesk contact center: 85 vs 69

Aircall is better at customer support than Freshdesk contact center: 4.2 vs 3.5

Aircall is better at ease to use than Freshdesk contact center: 4.5 vs 4.0

Aircall is better at value for money than Freshdesk contact center: 4.0 vs 3.8

Aircall has more options than Freshdesk contact center: 98 vs 64

Freshdesk contact center: Pros & Cons

Ease of use: Freshdesk Contact Center is designed with a user-friendly interface that makes it easy for teams to navigate and use
Scalability: The software can easily be scaled up or down depending on the needs of the business, making it a cost-effective solution for businesses of all sizes
Advanced features: Freshdesk Contact Center comes with a range of advanced features such as omnichannel support, AI-powered automation, and detailed analytics that can help businesses improve their customer service.
Limited Customization: Freshdesk Contact Center does not offer a lot of room for customization, which can be limiting for businesses with specific needs
High Costs: The pricing structure of Freshdesk Contact Center can be quite expensive, especially for small businesses or startups
Complexity: The software has a steep learning curve and can be complex to use, which may require additional training.

Best features

  • - Omnichannel Support

  • - CRM Integration

  • - Analysis and Reports

  • - Multichannel support

  • - Automation

There is no deal for this product
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ytel logo

17. Ytel
4.0 (3 reviews)

Call Centers

Description

Ytel is a cloud-based contact center software that offers multi-channel communication solutions. It provides features like voice, SMS, email, and direct mail communication, enabling businesses to engage with customers effectively. Ytel also offers APIs for developers to customize their communication processes. It is suitable for businesses of all sizes looking to streamline customer interactions and improve customer service.

Ytel compared to Aircall

Aircall is a better solution based on percentage of positive reviews than Ytel: 85 vs 64

Aircall is a better solution for customer support than Ytel: 4.2 vs 3.5

Aircall's user interface is more convenient than Ytel: 4.5 vs 4.0

Aircall pricing plans are more competitive than Ytel: 4.0 vs 3.3

Aircall is more versatile than Ytel: 98 vs 76

Ytel: Pros & Cons

Efficiency and Productivity: Ytel software allows businesses to automate their communication processes, thereby increasing efficiency and productivity
Cost-Effective: As a cloud-based solution, Ytel reduces the need for expensive hardware or software installations, making it a cost-effective choice for businesses
Scalability: Ytel can easily be scaled up or down depending on the needs of the business, providing flexibility and adaptability.
Limited Integration Options: Ytel does not integrate with all CRM and sales platforms, which can limit its usability for some businesses
Complex Setup Process: The setup process for Ytel can be complicated and time-consuming, especially for non-technical users
Limited Customer Support: Some users have reported that Ytel's customer support is not always responsive or helpful in resolving issues.

Best features

  • - Cloud-Based System

  • - Multichannel Communication

  • - Scalability

  • - API Integration

  • - Reporting and Analytics

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natterbox logo

18. Natterbox
5.0 (3 reviews)

CRM

Description

Natterbox is a cloud-based telephony platform that integrates with Salesforce to streamline customer communication. It offers features like call recording, routing, and analytics to improve customer service and sales performance. Its advanced voice technology enables businesses to personalize client interactions, automate administrative tasks, and monitor calls in real-time.

Natterbox compared to Aircall

Aircall has more positive reviews than Natterbox: 85 vs 82

Aircall is better at support than Natterbox: 4.2 vs 4.0

Natterbox is more suitable for small businesses thanks to its good value for money than Aircall: 4.1 vs 4.0

Aircall is more versatile than Natterbox: 98 vs 95

Natterbox: Pros & Cons

Integration with Salesforce: Natterbox is fully integrated with Salesforce, allowing for seamless data synchronization and management
Enhanced Customer Experience: Natterbox offers features like personalized caller journeys and voice analytics that can significantly improve the customer experience
Increased Productivity: The automation and streamlining of many communication tasks can lead to increased productivity for businesses using Natterbox.
Limited integration options: Natterbox may not integrate seamlessly with all CRM systems, potentially limiting its usefulness for some businesses
Complex setup process: The initial setup and configuration of Natterbox can be complex and time-consuming, which may deter some users
High costs: The pricing for Natterbox can be high compared to other similar software, which could be a significant disadvantage for small businesses or startups with limited budgets.

Best features

  • - Cloud-based Solution

  • - Salesforce Integration

  • - Customizable

  • - Advanced Analytics

  • - High-Quality Vocal Services

There is no deal for this product
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