General information about Natterbox
Natterbox is a cloud-based telephony platform designed to enhance customer engagement and improve business efficiency. It offers a comprehensive suite of services, including voice communication, call recording, and advanced analytics.
Natterbox integrates seamlessly with Salesforce CRM, enabling businesses to manage all customer interactions in one place. The platform also provides automated call distribution, ensuring that calls are routed to the most appropriate agent or department.
With its intuitive interface and robust features, Natterbox empowers businesses to deliver exceptional customer service, streamline operations, and make data-driven decisions. Its flexibility allows for customization according to specific business needs.
Additionally, it supports remote working by allowing employees to access the system from anywhere, anytime.
Take advantage of our special promotions on Natterbox and similar software solutions to enhance your customer engagement, streamline operations, and improve business efficiency. Don't miss out on this opportunity to elevate your business to the next level!
View our promotions on tools similar to Natterbox in the CRM category.What is Natterbox used for?
Natterbox is a valuable tool for small businesses looking to improve their customer service and operational efficiency. By integrating telephony and CRM, it allows for centralized management of customer interactions, thus enhancing responsiveness and service personalization. For example, an incoming call from a customer can be automatically routed to the agent who has previously handled their requests, thereby strengthening the customer relationship. Moreover, thanks to its call recording and analysis features, businesses can evaluate and improve their performance. Finally, its compatibility with remote work offers increased flexibility to employees.Natterbox features
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Cloud-based Solution
Natterbox is a cloud-based voice services provider, which means it can be accessed from anywhere with an internet connection -
Salesforce Integration
Natterbox is fully integrated with Salesforce, allowing seamless communication and data sharing between the two platforms. -
Customizable
The software allows customization to meet the specific needs of each business, including call routing, reports, and more. -
Advanced Analytics
Natterbox provides advanced analysis and reporting tools for a detailed view of call data and customer interactions. -
High-Quality Vocal Services
Natterbox offers high-quality vocal services, ensuring clear and reliable communication.
5 Natterbox reviews
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Dylan Smith
Efficient Sales with Natterbox's User-Friendly Interface
The user-friendly interface of Natterbox has made it easy for my team to adapt and utilize its features effectively. As a sales executive, I've found the click-to-dial feature extremely convenient, saving me time and effort in reaching out to potential clients
May 5, 2024
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Isabella Davis
Adapting to Customer Needs with Natterbox
My overall experience with Natterbox has been mediocre. I initially believed that Natterbox would proactively identify and alert us to any issues, even those not directly under their control, but this has not been the case. Despite promises that Natterbox would monitor, flag, and suggest solutions for issues impacting their service, this has not occurred. I am left questioning the lack of KPIs. If the system is underperforming, we should not be told "it's not our fault". We need solutions, not blame. We heavily depend on SalesForce for resource management. As Natterbox is native to SalesForce, it was supposed to eliminate the blame game that often happens with other CTI platforms. We were seeking a platform that would allow us to grow, keep up with advancements, and adapt to our changing needs. We wanted a platform that would aid us in leading organizational change, not be hindered by legacy systems.
April 29, 2024
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Sarah B
Streamlined Operations and Improved Efficiency with Salesforce Integration
its seamless integration with Salesforce has streamlined our operations and improved efficiency. The call recording feature has been particularly useful for training purposes
April 23, 2024
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Edward
Natterbox: An Invaluable Tool for Call Center Management
As a customer service manager, I've found Natterbox to be an invaluable tool for managing our call center
April 16, 2024
Natterbox: Pros & Cons
Pros
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Integration with Salesforce: Natterbox is fully integrated with Salesforce, allowing for seamless data synchronization and management
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Enhanced Customer Experience: Natterbox offers features like personalized caller journeys and voice analytics that can significantly improve the customer experience
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Increased Productivity: The automation and streamlining of many communication tasks can lead to increased productivity for businesses using Natterbox.
Cons
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Limited integration options: Natterbox may not integrate seamlessly with all CRM systems, potentially limiting its usefulness for some businesses
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Complex setup process: The initial setup and configuration of Natterbox can be complex and time-consuming, which may deter some users
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High costs: The pricing for Natterbox can be high compared to other similar software, which could be a significant disadvantage for small businesses or startups with limited budgets.
Why is Natterbox better than other CRM software?
Natterbox pricing plans are more competitive than Aircall: 4.1 vs 4.0
Natterbox has better positive reviews than RingCentral MVP: 82 vs 80
Natterbox is better at ease to use than RingCentral MVP: 4.5 vs 4.0
Natterbox has better positive reviews than Vonage: 82 vs 75
Natterbox is better at customer support than Vonage: 4.0 vs 3.7
