Pros from reviewers
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Excellent customer support: Dialpad has a responsive and helpful customer support team that provides quick and thorough responses to problems.
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Advanced VOIP option: Dialpad offers cutting-edge and innovative features, making it one of the most advanced VOIP options available
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Affordable pricing: Dialpad offers all its features at a single price, without charging extra for upgrades, making it more affordable than its competitors
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Integration with other software: Dialpad integrates effectively with other software like CRM, Hubspot, and Office 365, enhancing its functionality and user experience
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Mobility: Dialpad allows users to make and receive business calls on their personal devices, providing flexibility and convenience
Cons from reviewers
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Interface could be improved: Users have reported that the interface is not intuitive and can be difficult to navigate, particularly when it comes to filtering, sorting, or searching for text messages and voicemails
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Hidden fees and misleading pricing: Some users have complained about unexpected charges and hidden fees that were not disclosed upfront, as well as difficulties in cancelling the service.
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Limited control: Some users have found that they have limited control over certain features, such as the ability to manage contacts in the internal directory, including merging duplicates or bulk editing
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Inconsistent iOS interface: The iOS interface has been described as inconsistent, which may suggest uneven development and could potentially lead to usability issues
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Connectivity issues during updates: Users have reported that the app tends to disconnect slightly during updates, particularly when receiving calls or texts
Main features
Starting Price
Free Plan
Virtual phone systems
Affordable pricing
International calling
Seamless communication
Customizable call routing
Starting Price
$23
/ user / month
Free Plan
No
Virtual phone systems
Affordable pricing
International calling
Seamless communication
Customizable call routing
What is Dialpad?
How Dialpad compare to similar software?
Product
Dialpad
4.5
Dialpad reviews
Price
$23
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Dialpad
vs
OpenPhone
OpenPhone and Dialpad are both advanced VoIP (Voice over Internet Protocol) platforms designed to enhance business communication, but they cater to different needs and preferences through their distinctive features and functionalities. The core difference lies in their targeted user base and the depth of features they offer.
OpenPhone is tailored towards small businesses and startups looking for an intuitive, straightforward solution to their communication needs. It emphasizes ease of use, with a clean interface and essential features such as voicemail transcriptions, business texting, customizable business hours, and multi-user support. OpenPhone is designed to be effortlessly integrated into the daily workflows of smaller teams, offering simplicity without sacrificing the quality of communication. It's the ideal choice for businesses that need a reliable phone system without the complexities and advanced functionalities that larger organizations might require.
Dialpad, on the other...
Dialpad
Startups are hard. Your phone system doesn't have to be.
OpenPhone
Communicate globally, feel local.
Dialpad
vs
Google Voice
Dialpad and Google Voice are both distinguished VoIP (Voice over Internet Protocol) solutions, designed to streamline communication for businesses of varying sizes. However, the core difference between the two lies in their target audience, feature set, and integration capabilities, which can significantly influence a business's choice based on its specific needs and existing tech stack.
Dialpad is renowned for its comprehensive and scalable communication solutions, catering to a broad range of business requirements from small startups to large enterprises. It offers a unified platform that encompasses voice calls, video conferencing, SMS, and team messaging, integrated into a single interface. This integration aims to enhance team collaboration and efficiency. A standout feature of Dialpad is its use of artificial intelligence (AI) to provide real-time call transcriptions, sentiment analysis, and voice analytics, which can be particularly beneficial for sales and customer support...
Dialpad
Startups are hard. Your phone system doesn't have to be.
Google Voice
Communicate smarter: One number, multiple devices.
Dialpad
vs
Zoom Meetings
Dialpad and Zoom are powerful tools that enhance business communication through video conferencing and other collaborative features, but they serve distinctly different needs based on their core functionalities and integrated features.
Zoom is primarily recognized as a leader in video conferencing solutions, offering high-quality video and audio calls, which has made it a go-to choice for virtual meetings, webinars, and large digital events. It allows users to host or join meetings with ease, providing robust features like screen sharing, virtual backgrounds, and real-time messaging during calls. Zoom's platform is designed to support a large number of participants, making it suitable for both small team meetings and large-scale broadcasts.
In contrast, Dialpad offers a broader communication solution, integrating VoIP (Voice over Internet Protocol) with video conferencing. This makes Dialpad not just a tool for video calls but also a comprehensive business phone system. It includes...
Dialpad
Startups are hard. Your phone system doesn't have to be.
Zoom Meetings
Communication and collaboration platform
Who is Dialpad best for according to our reviewers?
Small to Medium-sized Businesses: Dialpad offers a cost-effective solution for small to medium-sized businesses, providing a range of features at a single price. The software is updated regularly with enhancements and new features, ensuring businesses stay ahead of the curve
IT Teams: Dialpad is a reliable and intuitive solution for IT teams, offering easy setup of phone trees, main lines, and fax. It also integrates seamlessly with CRM systems like Hubspot, providing valuable insights into sales team performance
Sole Proprietors: For sole proprietors, Dialpad offers the convenience of a business phone line that rings to a personal device. Despite some interface issues, the support is quick and thorough, making it a valuable tool for individual business owners
Field Users: Dialpad provides the ability to text and send pictures from any user, making it a useful tool for field users. It also offers a call recording feature and aligns communication across desktop and mobile apps
Contact Center Industry: With its intuitive and user-friendly platform, Dialpad is a popular choice in the contact center industry. It offers excellent support and a range of features, making it a preferred choice for professionals in this industry.
Dialpad reviews
4.5
Dialpad rating
4.5
Ease of use
4.5
Customer service
4.3
Value for money
4.2
Likelihood to recommend
4.3
Features
4 Dialpad reviews
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Lauren S
Adventurous Journey with Dialpad: A Personal Experience
My experience with Dialpad has been quite an adventure, especially with a sales specialist named Princess Ociones Orenciano. It's been a thrilling journey to gather all the information I need, making it feel like a treasure hunt for the best services. I'm still on the exciting quest to figure out how many licenses I need for one main number that rings two mobile phones.
April 29, 2024
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Mary B
Ultimate Choice for Hosted Phone/Fax Services
In my view, Dialpad is the most advanced VOIP option out there, offering cutting-edge and innovative features at a more affordable price than its competitors. As one of the newest VOIP providers, Dialpad consistently stays ahead of the competition in terms of design and features. They've championed the use of softphones from the beginning, reducing the popularity of deskphones. They've also integrated messaging into the app effectively and offer all their features at a single price, without charging extra for upgrades. The app is updated at least weekly with enhancements or new features. However, the interface could be improved, as it's hard to tell when new text messages come in and there's no efficient way to filter, sort, or search. This also applies to voicemails. The internal contact directory is handy, but it doesn't allow for management in terms of merging duplicates or bulk editing. I have no intention of switching providers anytime soon.
April 20, 2024
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Jacqueline F
Seamless Integration: My Experience with Dialpad
I've been using Dialpad for several months now and I'm thoroughly impressed with its seamless integration with other business tools
April 16, 2024
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Doris F
Dialpad Support is Incredible!!
I've been using Dialpad for nearly two years and have been in the contact center industry for over 2 years. I've used a variety of products, from Cisco to Noble, but I truly love the Dialpad platform. It's incredibly intuitive and user-friendly. Moreover, Dialpad has the best support team, hands down. Francis Balmores was particularly outstanding. He was patient, knowledgeable, and quick when I needed to find a new number and set up recordings. He made sure I had the support I needed by really understanding what I was trying to achieve. He even took the time to share screen shots to assist me. It was a wonderful experience and he should be praised for his excellent work. The product is great and the support is five-star!
April 16, 2024
