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Dialpad Reviews
56 reviews
- 01 What is Dialpad?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Dialpad compare to similar software?
- 05 Who is Dialpad best for according to our reviewers?
- 06 Dialpad Reviews
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01 What is Dialpad?
Dialpad is a comprehensive communication platform designed for modern businesses. It offers a range of services including voice and text messaging, and video conferencing, which is free of charge. The platform is dynamic, adaptable, and ready for change, allowing businesses to communicate seamlessly, coordinate effectively, and collaborate efficiently. Dialpad is trusted by prominent investors such as Andreessen Horowitz and Google Ventures, and used by world-renowned brands like Uber and Netflix. It is available at deep discounts on additional lines through Secret, a platform offering deals on leading platforms like Dialpad.
02 Pros and cons from reviewers
Pros from reviewers
-
Excellent customer support
Dialpad has a responsive and helpful customer support team that provides quick and thorough responses to problems. -
Advanced VOIP option
Dialpad offers cutting-edge and innovative features, making it one of the most advanced VOIP options available -
Affordable pricing
Dialpad offers all its features at a single price, without charging extra for upgrades, making it more affordable than its competitors -
Integration with other software
Dialpad integrates effectively with other software like CRM, Hubspot, and Office 365, enhancing its functionality and user experience -
Mobility
Dialpad allows users to make and receive business calls on their personal devices, providing flexibility and convenience
Cons from reviewers
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Hidden fees and misleading pricing
Some users have complained about unexpected charges and hidden fees that were not disclosed upfront, as well as difficulties in cancelling the service. -
Inconsistent iOS interface
The iOS interface has been described as inconsistent, which may suggest uneven development and could potentially lead to usability issues -
Limited control
Some users have found that they have limited control over certain features, such as the ability to manage contacts in the internal directory, including merging duplicates or bulk editing -
Connectivity issues during updates
Users have reported that the app tends to disconnect slightly during updates, particularly when receiving calls or texts -
Interface could be improved
Users have reported that the interface is not intuitive and can be difficult to navigate, particularly when it comes to filtering, sorting, or searching for text messages and voicemails
03 Main features
Starting Price
Free Plan
Affordable pricing
Integrations with popular CRMs
Seamless communication
Virtual phone systems
International calling
More details about Dialpad plans
Starting Price
$27
/ user / month
Free Plan
No
Affordable pricing
Integrations with popular CRMs
Seamless communication
Virtual phone systems
International calling
04 How Dialpad compare to similar software?
OpenPhone and Dialpad are both advanced VoIP (Voice over Internet Protocol) platforms designed to enhance business communication, but they cater to different needs and preferences through their distinctive features and functionalities. The core difference lies in their targeted user base and the depth of features they offer.
OpenPhone is tailored towards small businesses and startups looking for an intuitive, straightforward solution to their communication needs. It emphasizes ease of use, with a clean interface and essential features such as voicemail transcriptions, business texting, customizable business hours, and multi-user support. OpenPhone is designed to be effortlessly integrated into the daily workflows of smaller teams, offering simplicity without sacrificing the quality of communication. It's the ideal choice for businesses that need a reliable phone system without the complexities and advanced functionalities that larger organizations might require.
Dialpad, on the other...
Quo (ex. OpenPhone)
Used by 856 members
All-in-one business phone system for teams
20% off your first 12 months
Save up to $792
Dialpad and Google Voice are both distinguished VoIP (Voice over Internet Protocol) solutions, designed to streamline communication for businesses of varying sizes. However, the core difference between the two lies in their target audience, feature set, and integration capabilities, which can significantly influence a business's choice based on its specific needs and existing tech stack.
Dialpad is renowned for its comprehensive and scalable communication solutions, catering to a broad range of business requirements from small startups to large enterprises. It offers a unified platform that encompasses voice calls, video conferencing, SMS, and team messaging, integrated into a single interface. This integration aims to enhance team collaboration and efficiency. A standout feature of Dialpad is its use of artificial intelligence (AI) to provide real-time call transcriptions, sentiment analysis, and voice analytics, which can be particularly beneficial for sales and customer support...
Dialpad and Zoom are powerful tools that enhance business communication through video conferencing and other collaborative features, but they serve distinctly different needs based on their core functionalities and integrated features.
Zoom is primarily recognized as a leader in video conferencing solutions, offering high-quality video and audio calls, which has made it a go-to choice for virtual meetings, webinars, and large digital events. It allows users to host or join meetings with ease, providing robust features like screen sharing, virtual backgrounds, and real-time messaging during calls. Zoom's platform is designed to support a large number of participants, making it suitable for both small team meetings and large-scale broadcasts.
In contrast, Dialpad offers a broader communication solution, integrating VoIP (Voice over Internet Protocol) with video conferencing. This makes Dialpad not just a tool for video calls but also a comprehensive business phone system. It includes...
Zoom Meetings
Used by 2491 members
Communication and collaboration platform
$20 off per user on the annual Workplace Pro plan
Save up to $180
05 Who is Dialpad best for according to our reviewers?
-
Sole Proprietors
For sole proprietors, Dialpad offers the convenience of a business phone line that rings to a personal device. Despite some interface issues, the support is quick and thorough, making it a valuable tool for individual business owners -
Small to Medium-sized Businesses
Dialpad offers a cost-effective solution for small to medium-sized businesses, providing a range of features at a single price. The software is updated regularly with enhancements and new features, ensuring businesses stay ahead of the curve -
Field Users
Dialpad provides the ability to text and send pictures from any user, making it a useful tool for field users. It also offers a call recording feature and aligns communication across desktop and mobile apps -
IT Teams
Dialpad is a reliable and intuitive solution for IT teams, offering easy setup of phone trees, main lines, and fax. It also integrates seamlessly with CRM systems like Hubspot, providing valuable insights into sales team performance -
Contact Center Industry
With its intuitive and user-friendly platform, Dialpad is a popular choice in the contact center industry. It offers excellent support and a range of features, making it a preferred choice for professionals in this industry.
06 Dialpad Reviews
Dialpad rating
Dialpad Reviews
-
Fr. Troy Schuppe
Searchable Call Transcriptions
We switched our support line to Dialpad mainly for the call transcription, and it has been more useful than I expected. Being able to search old conversations by keyword saves a lot of time when a customer says, “someone told me this last week.” The mobile app is solid too, though the admin settings take a bit of clicking around at first
July 4, 2026
-
Noble Barrows Jr.
Unified Calls and Messages with AI Recaps
Dialpad has been especially useful for our sales process because managers can review calls without sitting in live on every conversation. Searchable transcripts, call recordings, and the ability to create different departments and routing rules all helped us get more organized. Fax is there too, which we barely use, but it came in handy more than once
June 28, 2026
-
Mose Weimann
Sales Call Review and Smart Routing
For a small team, Dialpad struck a nice balance between being easy to deploy and still having features we usually only saw in more expensive tools. We also happened to get 10 seats through Joinsecret when signing up, which gave us some breathing room while hiring. The built-in transcriptions and post-call summaries have been the most useful parts for us
June 21, 2026
-
Leora Labadie
Easy Routing, Texting, and Recordings
One underrated part of Dialpad is the real-time assist during calls. We added a few custom keywords and prompts for our support staff, and it helped newer teammates handle tricky conversations with less hand-holding. There is a learning curve in the admin portal, but once it is set up, daily use is straightforward
June 15, 2026
-
Ginny Cartwright
Reliable Calling with Strong Integrations
We originally tried Dialpad because we found a startup perk through Joinsecret that included 10 user seats, and that made it easier to test with the whole team instead of just a pilot group. Glad we did, because setup was fast, number porting was smoother than expected, and the shared inbox for messages has kept our front desk workflow much cleaner
June 7, 2026
-
Lavern Hammes DO
Fast Setup and Smooth Number Porting
What I like most is how easy it is to move between desktop and phone without missing calls. We use the AI summaries after client conversations, and they cut down a lot of manual note-taking. Sometimes the transcript misses names or industry terms, but it is still accurate enough to be genuinely helpful
May 31, 2026
-
Prof. Hyman Funk
Seamless Desktop-to-Mobile Calling
Dialpad has worked well for our remote sales team because calls, SMS, and voicemail all live in one place. The live coaching cards are handy for onboarding reps, and the analytics are clear enough that managers actually use them. I do wish custom reporting went a little deeper, but for day-to-day visibility it covers what we need
May 26, 2026
-
Elvis Stracke
Startup-Friendly Free Seats to Standardize Early
the softphone UI is clean, and the mobile app is reliable for taking business calls without exposing personal numbers
May 16, 2026
-
Toby O'Connell
Free 10 Licenses Pilot via Joinsecret
We use Dialpad Meetings occasionally and it’s fine, but Dialpad’s sweet spot for us is still the phone system
May 10, 2026
-
Mignon Padberg
Effective Spam & Robocall Blocking
exporting reports is straightforward, though I wish custom dashboards were a touch more flexible
May 4, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.