My top 3 Dialpad alternatives
By Shubhashree Halder, Content Manager
I have explored several alternatives to Dialpad, and I would like to share my findings.
Zoom Meetings
Zoom Meetings is another great alternative. While it's best known for its video conferencing capabilities, it also offers robust phone systems. With Zoom Phone, users can make and receive calls, have voicemail, and use call recording features. This makes it a versatile tool not only for internal communication but also for customer service and sales calls.
Quo (ex. OpenPhone)
OpenPhone is a business phone for startups and small businesses. It's an app-based VoIP system that allows users to make calls from their business number on any device. It's an excellent option for businesses that need a simple, straightforward phone system without the bells and whistles of more complex systems. For instance, freelancers or small teams can use OpenPhone to separate their personal and business communications easily.
RingCentral MVP
RingCentral MVP is a cloud-based communication platform designed to streamline business interactions through voice calls, fax, texting, and intuitive call management. It also offers mobile apps and supports BYOD (Bring Your Own Device), making it a flexible option for teams on the go.
As an alternative to Dialpad, RingCentral MVP stands out because it provides much more than just a virtual phone service. In addition to reliable calling features, it includes robust team messaging, collaboration tools, video conferencing capabilities, and even advanced contact center solutions. This makes it ideal for businesses of any size looking for an all-in-one communication platform that simplifies workflows and enhances productivity.
RingCentral MVP is a strong choice if you're considering alternatives to Dialpad. Its comprehensive feature set, ease of use, and scalability make it suitable for growing companies or established enterprises aiming for seamless communication and collaboration.
List of Alternatives to Dialpad
Here are some of Dialpad's top competitors in the Call Centers category: Zoom Meetings, Quo (ex. OpenPhone), Aircall or Grasshopper.
Communication and collaboration platform
4.3/5
(58)
Redeemed by 2407 members
1 deal available
$20 off per user on the annual Workplace Pro plan
Get deal for free
1 deal available
$20 off per user on the annual Workplace Pro plan
Get deal for freeZoom helps you work better as a team by centralizing team chat, telephone, whiteboard and videoconference meetings in one place.
-
Virtual meetings
-
Virtual workspaces
-
Online whiteboard
-
Email and calendar
-
Software integrations
-
Conversational intelligence
-
VoIP phone system
-
Team chat
Basic
$0 (Freemium)Pro
$15 per user per monthBusiness
$21 per user per monthBusiness Plus
$26 per user per monthRobert Hagenes
Cloud Recording & Auto Transcripts
I use Zoom mostly for team check-ins and recorded training sessions, and the cloud recording with automatic transcripts saves me a lot of follow-up work. The transcript still needs a quick cleanup now and then, but it is good enough that I can pull action items without rewatching the full call.
May 31, 2026
Why is Zoom Meetings a good alternative to Dialpad?
I find Dialpad to be a great alternative to Zoom meetings due to its seamless integration with other tools and features. It integrates well with G-Suite, Office 365, and even LinkedIn, making it easier for me to schedule and manage meetings. Dialpad's AI capabilities are also noteworthy. The real-time transcription service is a game-changer as it provides accurate transcriptions of the meetings which can be referred back to later. Dialpad's Voice Intelligence (Vi) feature offers actionable insights from call transcripts, helping me improve communication and productivity. Furthermore, I appreciate that there are no time limits on the calls, unlike the 40-minute restriction on Zoom's free plan. The user interface is intuitive and easy to navigate, making it less complicated for first-time users.
What's the difference between Zoom Meetings and Dialpad?
See the full comparison between Dialpad & Zoom Meetings
All-in-one business phone system for teams
4.3/5
(70)
Redeemed by 806 members
1 deal available
20% off your first 12 months
Get deal for free
1 deal available
20% off your first 12 months
Get deal for freeQuo is a VoIP phone service tailored for individuals, small businesses, and startups. You can share a phone number like an inbox, making it easy to manage your team communications.
-
Text messaging and MMS
-
Voicemail transcription
-
Unlimited global calling
-
Automated attendant
-
Call recording
-
AI Assistant Sona
-
Shared phone numbers
-
Integration capabilities
Starter
$19 per user per monthBusiness
$33 per user per monthScale
$47 per user per monthAlexa Schaden
Fast Team Onboarding + Joinsecret First-Year Savings
Quo made onboarding easier than I thought because new team members can start texting and calling from the same number almost immediately, and getting a reduced rate through Joinsecret for the first year helped take the sting out of the switch
May 29, 2026
Why is Quo (ex. OpenPhone) a good alternative to Dialpad?
As a business owner, I find Dialpad to be an excellent alternative to OpenPhone. One of the primary reasons is its advanced AI technology, Voice Intelligence (Vi), which provides real-time transcription, sentiment analysis, and coaching during calls. This feature is particularly useful in improving communication and customer service. Dialpad also offers seamless integration with various business tools such as G Suite, Office 365, and Salesforce, which enhances productivity and collaboration within teams. Moreover, it allows for easy scalability, making it a great choice for both small businesses and large enterprises. Lastly, Dialpad's pricing plans are flexible and competitive compared to OpenPhone, providing more value for money. Therefore, for businesses seeking an innovative and cost-effective communication solution, Dialpad is a solid choice.
What's the difference between Quo (ex. OpenPhone) and Dialpad?
See the full comparison between Dialpad & Quo (ex. OpenPhone)
First month free
Get deal for free
1 deal available
First month free
Get deal for freeAircall is a cloud-based business phone system designed to enhance customer communication and engagement for sales and support teams. It integrates seamlessly with key business tools such as CRMs, help desks, and other critical applications.
-
Interactive Voice Response (IVR)
-
Click-to-Dial
-
Call recording
-
Voicemail transcription
-
Power Dialer
-
Live call monitoring
-
CRM integration
-
Analytics dashboard
Custom
Custom pricingEssentials
$40 per user per monthProfessional
$70 per user per monthGranville Roob
Account Visibility with Notes, Tags, Timeline
Our customer success team adopted Aircall mainly for visibility, and it delivered on that. The activity timeline, notes, and tags make it much easier to understand what happened on an account before jumping into a call. We had a first month included through Joinsecret, which helped while we were comparing tools, and I’m glad we kept it because the day-to-day workflow is genuinely smoother
May 27, 2026
Why is Aircall a good alternative to Dialpad?
I believe Dialpad is a great alternative to Aircall due to several reasons. Firstly, Dialpad offers a more intuitive and user-friendly interface, making it easier for teams to navigate and use. Secondly, it provides advanced features such as voice recognition and real-time transcription services, which can be extremely beneficial for businesses that rely heavily on phone communication. Thirdly, Dialpad also offers seamless integration with other popular business tools like G Suite and Office 365, enhancing productivity and efficiency. Lastly, Dialpad's pricing plans are flexible and scalable, making it a cost-effective solution for businesses of all sizes. Therefore, for its user-friendliness, advanced features, seamless integrations, and cost-effectiveness, I consider Dialpad a good alternative to Aircall.
What's the difference between Aircall and Dialpad?
See the full comparison between Dialpad & Aircall
Grasshopper is a virtual phone system designed specifically for entrepreneurs and small businesses. It allows users to manage their business communications effectively and efficiently, offering features such as custom greetings, extensions for departments and employees, voicemail-to-email, and call forwarding.
-
Voicemail transcription
-
PowerConnect
-
Business texting
-
Call forwarding magic
-
Vanity numbers
Richard J
More Value, More Features Elsewhere: A Look at Grasshopper
Grasshopper is okay for basic phone features, but as my business expanded, I found it too restrictive. My biggest gripe is that Grasshopper doesn't let you export or backup your text messages. They even claimed to delete all my text message history right after I ported out my numbers. This doesn't make sense from a software design perspective, especially since text messages take up negligible storage space. The price is reasonable and Grasshopper is easy to find due to their extensive advertising. However, there are better value systems out there, but they're harder to find as they don't advertise as much. I wish Grasshopper would invest more in feature development rather than marketing. I recently switched to TalkRoute because Grasshopper lacks call recording and a multi-level greeting menu. I initially chose Grasshopper for its lower cost, but I strongly recommend TalkRoute instead. It's slightly more expensive but offers more features and is just as easy to use.
October 22, 2024
Google Voice is a cloud-based phone service that gives you a dedicated number for calls, texts, and voicemail across desktop and mobile devices.
-
Voicemail transcription
-
Call forwarding and routing
-
International calling
-
Multi-device calling
-
Spam call filtering
-
SMS and MMS messaging
-
Number porting
-
Google Workspace integration
Raymond E
Effortless Contact Solution
I appreciate that Google Voice lets me keep my personal phone number private from clients. However, I found some of its features a bit difficult to understand initially.
August 5, 2024
What's the difference between Google Voice and Dialpad?
See the full comparison between Dialpad & Google Voice
Nextiva is a cloud-based communication platform that offers Voice over Internet Protocol (VoIP) services, Customer Relationship Management (CRM), live chat, surveys, analytics, and automation tools.
-
Customer support
-
Cloud-based system
-
Scalability
-
Unified communications
-
Mobile application
Jordan D
Great Onboarding; Less Impressive Sales Tactics.
The onboarding process for Nextiva was straightforward, with a representative guiding me through all the features. However, I found the sales process misleading. I was told I needed multiple add-ons to sign up, which were free for the first 3 months. Now, I'm struggling to cancel these add-ons, worth over $2/month, before I get charged and I'm having trouble getting in touch with anyone for assistance.
September 16, 2024
8x8 brings value by providing market-leading cloud communication and collaboration solutions. With their robust suite of products, businesses can streamline their communication processes, enhance productivity, and improve customer experience.
-
Seamless communication
-
Cost savings superpower
-
Time-saving automation
-
Flexibility at your fingertips
-
Business continuity
Vincent F
Enhanced Campaign Tracking and Reporting: 8x8's Integration with Marketing Tools
As a marketing manager, I love how 8x8 integrates with our marketing tools. It has improved our campaign tracking and reporting
September 17, 2024
All you could need in a cloud-based business phone
4.5/5
(26)
Redeemed by 75 members
1 deal available
50% off for 5 months
Get dealSmarter, simpler, and more efficient handling of your important business communications for you and your team
-
Real-time analytics
-
Call recording
-
Tags
-
Cross-Device
-
Conversational IVR
-
Multi-language support
-
Smart search
-
Integrations
Premium
$25 / user / monthPremium Plus
$35 / user / monthJustin W
My Package Delivered Promptly with Yodel
My parcel arrived punctually, delivered within the time slot provided. The delivery girl is consistently professional and pleasant, always greeting me with a kind word and a smile.
September 30, 2024
GoTo Connect is an all-in-one cloud-based communication system that provides value by offering business owners a flexible, scalable and cost-effective solution for managing their communication needs.
-
Efficient decision-making
-
Queue management
-
Automated routing
-
Employee directory
-
Customizable to fit your needs
-
Unified communications
-
Seamless collaboration
-
Work from anywhere
Gregory S
GoTo Connect: Affordable Excellence in Communication Software
Finally, the cost-effectiveness of GoTo Connect is commendable. It provides all the features of a high-end communication software at a fraction of the cost.
September 3, 2024
Handle phone conversations in a modern way
4.6/5
(58)
Redeemed by 419 members
1 deal available
50% off the first month
Get deal for free
1 deal available
50% off the first month
Get deal for freeCloudTalk is a smart cloud-based contact center solution. With CloudTalk, you can deliver exceptional customer support to your clients.
-
Customizable call flows
-
Multiple communication channels
-
Integrations
-
Call recording
-
Interactive voice response
-
Real-time analytics
-
Cloud-based phone system
-
Team collaboration
Custom
Contact salesStarter
$25 / user / monthEssential
$30 / user / monthExpert
$50 / user / monthVal Hodkiewicz LLD
Usable for Agents, Powerful for Ops (Responsive Support)
One thing CloudTalk does well is balancing usability with enough depth for operations people. Agents mostly just need the dialer, notes, and voicemail handling, while managers can work with analytics, queue settings, and call monitoring. We did run into a few small integration quirks early on, but support was responsive
May 31, 2026
3CX is a powerful communication solution that brings value to businesses by providing a flexible and cost-effective alternative to traditional phone systems. With its all-in-one platform, businesses can streamline their communication channels, improve customer service, increase productivity, and reduce costs.
-
Flexible communication options
-
Cost effective solution
-
Top-notch security
-
Easy integration
-
Powerful collaboration tools
Marilyn
Exploring the Unique Features and Benefits of 3CX's Hosted Cloud Subscriptions
I wholeheartedly recommend 3CX's hosted cloud subscriptions! The basic features are just the tip of the iceberg. The 3CX app, as seen in other ratings on the Google Play Store, has a unique feature that encourages you to speak with confidence and enthusiasm, even when set at 175%. My team and I are always aware of our connectivity status thanks to the 'connectivity' banner displayed in the app, keeping us on our toes. We experience exciting interruptions that keep our workday dynamic. Callers often report a unique phone quality that sets us apart. This feature persists even outside of our company network, with 4G or 5G mobile connections and high-speed internet. We've tested it on different smartphones and everyone reports a distinctive performance across all networks. We're using 3CX Startup Pro, and it's thrilling to see that they offer us the opportunity to upgrade to a higher subscription for an even better performance. We're eagerly planning to explore different services within the 3CX suite!
October 22, 2024
Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.
-
Measure your customer interactions with analytics
-
Get relevant software integrations
-
Create the solutions you need
-
Unify your business communications
-
Centralize all your tools in one place
-
Maximize sales with intelligent routing
-
Turn conversations into sales
-
Connect with customers through messaging
Mobile
$20 per line per monthPremium
$30 per line per monthAdvanced
$40 per line per monthJeffrey Klocko
Flexible APIs for SMS + Voice Reminders (with Joinsecret Credit)
What I like most about Vonage is how flexible the API side is compared with a lot of telecom tools. We used SMS and voice together for appointment reminders, and delivery rates were reliable. I also had access to about $2,500 in API usage through Joinsecret during the first year, which made testing a lot less stressful
May 31, 2026
16% off annual Pro+Global Select and Business Plus plans
Get deal for free
1 deal available
16% off annual Pro+Global Select and Business Plus plans
Get deal for freeZoom Phone is a cloud-based PBX system that consolidates voice, video, and messaging into a single interface. Built on Zoom’s reliable architecture, it allows you to replace traditional desk phones with a flexible VoIP solution.
-
Elevate to meeting
-
Auto-attendants and IVR
-
Call recording and transcription
-
Centralized management portal
-
Voicemail with transcription
-
Shared line groups
-
Integrations with CRM platforms
-
Seamless call handover
Kelsey Carr
Voice to video
A quick check-in call turned complex yesterday, so I just hit the 'Meet' button. The call instantly became a video session, I shared my screen, and we resolved the issue in two minutes. It’s way faster than sending a separate calendar invite.
January 13, 2026
Simplify your calls and enhance your customer experience.
1 deal available
30% off for 1 year
Get dealMyOperator is a cloud telephony and no-code enterprise communication platform designed for businesses, offering a range of features including automated IVR, AI-powered speech analytics, scalable conversations, and integration with CRM, WhatsApp, and SMS.
-
Real-time analytics and reporting
-
Mobile app accessibility
-
Multi-level IVR
-
CRM integration
-
Automated IVR system
-
Call tracking and recording
-
Cloud-based setup
-
WhatsApp and SMS integration
Local number
$10 / monthTollfree number
$10 / monthDesk plan
$45 / monthPrime plan
$200 / monthDeborah Borer
Reliable Business Communication Platform
We've found MyOperator to be a reliable platform for business communication
November 25, 2024
Revolutionize your CRM with AI-powered telephony
4.7/5
(10)
Redeemed by 109 members
1 deal available
20% off monthly or annual plans
Get deal for free
1 deal available
20% off monthly or annual plans
Get deal for freeKrispCall is an AI-powered cloud phone system built for teams that want calling, SMS, voicemail, and routing in one shared “unified callbox,” tightly connected to their CRM. It stands out with AI Copilot capabilities (like call transcription and summaries) and deep integration coverage (100+ CRMs), plus virtual numbers across 100+ countries for international presence. In this review, I’ll break down its real pros and cons, who it’s best for, and the most credible alternatives.
-
Unified callbox
-
Phone tree IVR
-
Virtual phone numbers
-
CRM integration
-
Live call monitoring
-
Call analytics
-
AI auto-suggestion for messaging
-
AI call transcription and summary
Enterprise
Contact salesEssential
$15 / user / monthStandard
$40 / user / monthMrs. Kena Kreiger
Assign Numbers by Team or Region From One Dashboard
KrispCall has worked well for our hybrid team because people can answer business calls from desktop or phone without much friction. The SIP and telephony side felt less intimidating than other tools we tested, and the connection quality has been consistent enough for client-facing work
June 2, 2026
30% off all monthly plans for 1 year
Get deal for freeTalkroute is a comprehensive virtual phone system designed for businesses, offering voice calls, text messagings, and video meetings through easy-to-use desktop, web, and mobile apps.
-
Make and receive calls from any device
-
Integrated business text messaging
-
Video meetings with up to 100 participants
-
Customizable call routing and auto-attendant
-
Voicemail management and transcription
-
Live call transfer and call stacking
-
Detailed reporting and analytics
-
Cross-platform compatibility and easy setup
Troy Bonilla
Reliable Video Meetings with No Setup Hassles
I often host consultations and team check-ins over video, and Talkroute’s built-in video meetings have been a great addition. No one has to download anything—just click a link and you’re in. I’ve used the screen sharing tool to review design drafts with clients, and the whiteboard feature came in handy during a strategy session last week. It’s reliable and simple, which is exactly what I need.
July 5, 2025
Distrobird is an all-in-one platform designed to optimize sales and customer support processes. It offers a comprehensive suite of tools, including multi-channel campaigns, SMS messaging, a cloud-based phone system, web chat, shared inboxes, and form tracking.
-
Form tracking
-
Web chat
-
Cloud-based phone system
-
Built-in dialer
-
Unified inbox
-
Shared inboxes
-
Multi-channel campaigns
-
SMS messaging
Sequences - Free
Inbox - Free
Inbox - Startup
$8 / user / monthVoice - Solo
$15 / user / monthVoice - Startup
$25 / user / monthSequences - Startup
$25 / user / monthVoice - Growth
$50 / user / monthSequences - Growth
$50 / user / monthVoice - Enterprise
$75 / user / monthSequences - Enterprise
$75 / user / monthAlex Johnson
Streamlined Lead Management
Distrobird has been a game-changer for managing our leads and tracking their journey. The form tracking feature integrates directly with our website, capturing vital information that feeds into our CRM system. This seamless integration means that we can follow up on leads more effectively. Just last week, we tracked a surge in form submissions after optimizing our landing pages, thanks to the insights provided by Distrobird.
August 3, 2024
RingCentral MVP (Message Video Phone) brings value to businesses by providing a unified communication platform that allows users to easily collaborate with colleagues and clients through messaging, video conferencing, and phone calls, all from a single app.
-
Employee directory
-
Ring groups
-
Mobile access
-
VoIP connection
-
Call tracking metrics
-
Flexible integrations
-
Reliability and security
-
Communication hub
-
Advanced analytics
Tyler Miller
RingCentral MVP: Affordable and Feature-Rich Communication Solution
The affordability of RingCentral MVP is another major plus. It offers great value for money considering the wide range of features it provides.
October 19, 2024
TrueLark is an advanced artificial intelligence (AI) platform designed to automate communication and scheduling tasks for businesses. It uses natural language processing to understand and respond to customer inquiries via text, phone, or web chat. This helps businesses improve customer service, reduce operational costs, and increase efficiency. The AI can handle bookings, cancellations, rescheduling, and general inquiries.
-
AI-Driven Communication
-
Task Handling
-
Seamless Integration
-
Customizability
-
Customer Insights
Paxton M
Exceptional Assistance with Truelark
I find Truelark to be effective and easy to use. I appreciate its thoroughness in handling missed client calls and automatically sending them a message. I enjoy the customization options for handling and booking my appointments. However, I dislike that my personal contacts receive automated messages when they call. I wish the system could recognize certain numbers to prevent this. I also wish I could transfer my Google Voice phone number over. The vendor responded to my review, informing me that it is possible to prevent certain numbers from receiving automated messages and that they do integrate with Google Voice. They advised me to contact Customer Success for assistance.
August 5, 2024
Cresta provides a unified platform leveraging both human and AI agents to transform contact centers. It focuses on enhancing customer experiences, boosting revenue, and cutting costs.
-
AI agent
-
Behavioral guidance
-
Knowledge assist
-
AI summaries
-
Flow builder
-
Coach
-
Quality management
-
Chat automation
Acefone is a cloud-based communication software that offers VoIP services for businesses. It provides features like virtual phone numbers, toll-free numbers, and cloud PBX. The software allows for easy integration with CRM systems, enhancing customer service and team collaboration. It also supports call analytics, call recording, and IVR system. Acefone aims to streamline business communication and improve productivity.
-
Scalability
-
Cloud-Based Communication
-
Hosted PBX and Freephone Numbers
-
Advanced Features
-
CRM Integration
Billy Rodriguez
Establishing Support Excellence
As a novice in using VOIP, I initially found it difficult to comprehend the technical terms. I decided to use AceFone's VOIP service for my home setup when I transitioned from my copper landline to full fibre. I was concerned about losing my landline number during this process. To connect the DECT phones in my house with the AceFone VOIP service, I bought a Gigaset N300ip unit. I required additional information from AceFone to input into this base unit. The AceFone representative spent 90 minutes assisting me with the setup. He was persistent and I never felt any pressure that the issue couldn't be resolved. He remotely controlled my computer via ZOHO and managed the settings in the base unit interface. Even after successfully setting up the connection and equipment, it wouldn't have been easy without his help. I'm extremely grateful for such a determined support agent. I chose Acefone due to its competitive pricing and positive reviews, and I appreciate the simple interface and supporting documentation jargon.
October 13, 2024
Phonely is an AI-powered platform that helps businesses streamline their customer interactions through voice and SMS automation.
-
Customizable workflows
-
AI-powered voice automation
-
SMS campaign management
-
Real-time analytics
-
Multi-language support
-
CRM integration
-
Call scheduling and reminders
-
Scalable communication
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.
