15 Best Alternatives to Dialpad in May 2024

Alternatives & Competitors to Dialpad

  1. 1. Zoom Meetings
  2. 2. OpenPhone
  3. 3. Vonage
  4. 4. Yodel
  5. 5. Google Voice
  6. 6. RingCentral MVP
  7. 7. GoTo Connect
  8. 8. Aircall
  9. 9. Grasshopper
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Here are competitors or alternatives to Dialpad and other similar Call Centers software. You need to consider some important factors when choosing a tool like Dialpad for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Dialpad that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Dialpad. Discover sofware like Zoom Meetings, OpenPhone, Vonage or Yodel.

List of Alternatives to Dialpad

From Call Centers tools, we have selected the best alternatives to Dialpad based on reviews for each solution and similarities with Dialpad. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo zoom meetings

Description

Zoom helps you work better as a team by centralizing team chat, telephone, whiteboard and videoconference meetings in one place.

Zoom Meetings compared to Dialpad

Zoom Meetings is a better solution based on percentage of positive reviews than Dialpad: 96 vs 87

Zoom Meetings is more suitable for small businesses thanks to its good value for money than Dialpad: 4.5 vs 4.3

Zoom Meetings has more options than Dialpad: 84 vs 82

What's the difference between Zoom Meetings and Dialpad?

Dialpad and Zoom are powerful tools that enhance business communication through video conferencing and other collaborative features, but they serve distinctly different needs based on their core functionalities and integrated features.Zoom is primarily recognized as a leader in video conferencing solutions, offering high-quality video and audio calls, which has made it a go-to choice for virtual...

Zoom Meetings: Pros & Cons

Easy to use: The platform is easy to use for all users
Number of participants : The Zoom solution can accommodate up to 1,000 people.
Affordable pricing plans: The rates offered are accessible to all, even small businesses.
Internet connection: The tool requires a stable, high-quality Internet connection to be fully useful.
Internet connection: The tool requires a stable, high-quality Internet connection to be fully useful.
Customer support: Customer support can take a long time to respond to requests.

Best features

  • - Virtual meetings

  • - Team chat

  • - Email and calendar

  • - Virtual workspaces

  • - VoIP phone system

  • - Online whiteboard

  • - Conversational intelligence

  • - Software integrations

Zoom Meetings pricing

Basic

Free

Pro

$16 / user / month

Business

$20 / user / month
20% off the annual One Pro plan (Save $252)
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OpenPhone Logo

Description

OpenPhone is a VoIP phone service tailored for individuals, small businesses, and startups. You can share a phone number like an inbox, making it easy to manage your team communications.

OpenPhone compared to Dialpad

Dialpad has better positive reviews than OpenPhone: 87 vs 82

Dialpad is better at customer support than OpenPhone: 4.5 vs 4.3

Dialpad is easier to set up than OpenPhone: 4.5 vs 4.4

Dialpad is better at number of features than OpenPhone: 82 vs 12

What's the difference between OpenPhone and Dialpad?

OpenPhone and Dialpad are both advanced VoIP (Voice over Internet Protocol) platforms designed to enhance business communication, but they cater to different needs and preferences through their distinctive features and functionalities. The core difference lies in their targeted user base and the depth of features they offer.OpenPhone is tailored towards

OpenPhone: Pros & Cons

Global accessibility: OpenPhone offers unlimited calling and messaging capabilities worldwide
Enhanced collaboration: Multiple users can manage calls and texts from a single phone number
Robust integration: The platform seamlessly integrates with various CRM systems and productivity tools
Limited advanced features: While robust for basic use, OpenPhone may lack some advanced features needed by larger enterprises
Dependence on internet quality: Being an internet-based service, call quality is highly dependent on your internet connection
Learning curve: New users may require time to familiarize themselves with the platform’s features and interface

Best features

  • - Text messaging and MMS

  • - Call recording

  • - Voicemail transcription

  • - Analytics and reporting

  • - Unlimited global calling

  • - Shared phone numbers

  • - Integration capabilities

  • - Automated attendant

OpenPhone pricing

Enterprise

Contact sales

Starter

$19 / user / month

Business

$33 / user / month
20% off for 6 months (Save $396)
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logo vonage

Description

Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.

Vonage compared to Dialpad

Dialpad has better positive reviews than Vonage: 87 vs 75

Dialpad is better at customer support than Vonage: 4.5 vs 3.7

Dialpad is easier to set up than Vonage: 4.5 vs 4.1

Dialpad is more suitable for small businesses thanks to its good value for money than Vonage: 4.3 vs 3.8

Dialpad has more features than Vonage: 82 vs 52

Vonage: Pros & Cons

Voice quality: The audio quality of the dialing software is excellent
Customization: It is possible to customize the settings for each user
Feature-rich: Vonage allows for call recording, texting, voicemail and call forwarding
Complex to use: The tool is not easy to learn
Customer service: Vonage’s customer support does not live up to customer expectations
Limited documentation: Availability and content of training and documentation is poor

Best features

  • - Unify your business communications

  • - Centralize all your tools in one place

  • - Turn conversations into sales

  • - Maximize sales with intelligent routing

  • - Connect with customers through messaging

  • - Create the solutions you need

  • - Get relevant software integrations

  • - Measure your customer interactions with analytics

$2,500 in API credits for 1 year (Save $2,500)
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logo yodel

Description

Smarter, simpler, and more efficient handling of your important business communications for you and your team

Yodel compared to Dialpad

Yodel is a better solution based on percentage of positive reviews than Dialpad: 88 vs 87

Dialpad is easier to set up than Yodel: 4.5 vs 4.0

Dialpad is more suitable for small businesses thanks to its good value for money than Yodel: 4.3 vs 4.2

Dialpad has more functions than Yodel: 82 vs 47

Yodel: Pros & Cons

Integration versatility: Yodel integrates with popular business tools, aiding seamless communication across platforms and enhancing workflow efficiency
Enhanced accessibility: Yodel's virtual phone system facilitates remote work by enabling calls from anywhere, ensuring uninterrupted connectivity and accessibility
Efficient call handling: Yodel streamlines call management with features like call routing, voicemail, and call analytics, enhancing customer interactions and response times
Subscription costs: Yodel's pricing plans could vary, requiring careful consideration to align with budget constraints and feature needs
Learning curve: Users may require time to adapt to Yodel's features, potentially affecting swift integration into existing communication strategies
Feature complexity: Advanced features might be intricate, necessitating training for optimal utilization, especially for small teams or individuals

Best features

  • - Tags

  • - Integrations

  • - Conversational IVR

  • - Smart search

  • - Multi-language support

  • - Cross-Device

  • - Call recording

  • - Real-time analytics

Yodel pricing

Premium

$25 / user / month

Premium Plus

$35 / user / month
50% off for 5 months (Save $87)
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Google Voice Logo

Description

Google Voice brings the value of a unified communication platform, offering features such as voicemail transcription, call forwarding, and personalized voicemail greetings. It allows users to consolidate their various phone numbers, manage calls and messages from different devices, and enjoy a seamless communication experience across multiple platforms. With its integration with other Google services, Google Voice adds convenience and efficiency to personal and business communications.

Google Voice compared to Dialpad

Google Voice is a better solution based on percentage of positive reviews than Dialpad: 92 vs 87

Dialpad is a better solution for customer support than Google Voice: 4.5 vs 4.2

Google Voice is easier to set up than Dialpad: 4.6 vs 4.5

Google Voice is more suitable for small businesses thanks to its good value for money than Dialpad: 4.7 vs 4.3

Dialpad has more functions than Google Voice: 82 vs 8

What's the difference between Google Voice and Dialpad?

Dialpad and Google Voice are both distinguished VoIP (Voice over Internet Protocol) solutions, designed to streamline communication for businesses of varying sizes. However, the core difference between the two lies in their target audience, feature set, and integration capabilities, which can significantly influence a business's choice based on its specific needs and existing tech stack.Dialpad is...

Google Voice: Pros & Cons

Cost-effective communication: Google Voice provides free or low-cost calling and messaging options for entrepreneurs on a budget
Professional image: Entrepreneurs can use a dedicated business phone number through Google Voice, creating a more professional appearance
Flexibility and mobility: Google Voice allows entrepreneurs to make and receive calls from any device, providing flexibility and mobility.
Poor call quality: Users have reported issues with call quality on Google Voice, affecting communication
Limited call recording: Google Voice has limited call recording features, which may be important for business purposes
Limited international calling: Google Voice may have restrictions on international calling, limiting business opportunities.

Best features

  • - International calling

  • - Spam filtering

  • - Text messaging

  • - Call forwarding

  • - Integrations

  • - Personalized greetings

  • - Unified number

  • - Voicemail transcription

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logo ringcentral mvp

Description

RingCentral MVP (Message Video Phone) brings value to businesses by providing a unified communication platform that allows users to easily collaborate with colleagues and clients through messaging, video conferencing, and phone calls, all from a single app.

RingCentral MVP compared to Dialpad

Dialpad has better positive reviews than RingCentral MVP: 87 vs 80

Dialpad is better at customer support than RingCentral MVP: 4.5 vs 4.0

Dialpad's user interface is more convenient than RingCentral MVP: 4.5 vs 4.0

Dialpad pricing plans are more competitive than RingCentral MVP: 4.3 vs 4.0

Dialpad has more options than RingCentral MVP: 82 vs 79

RingCentral MVP: Pros & Cons

Software integrations: The solution offers over 2,000 integrations with third-party tools
HD video conferencing: HD video conferencing for up to 200 participants
International solution: Ringcentral MVP supports business telephone numbers in over 100 countries
Entry-level plan: The least expensive plan is limited to 20 user accounts
Tool configuration: Configuration of the solution is long and tedious
Reporting features: Reporting is not up to scratch and may not be accurate

Best features

  • - Communication hub

  • - Mobile access

  • - Advanced analytics

  • - VoIP connection

  • - Employee directory

  • - Ring groups

  • - Call tracking metrics

  • - Flexible integrations

  • - Reliability and security

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logo goto connect

Description

GoTo Connect is an all-in-one cloud-based communication system that provides value by offering business owners a flexible, scalable and cost-effective solution for managing their communication needs.

GoTo Connect compared to Dialpad

GoTo Connect is a better solution based on percentage of positive reviews than Dialpad: 91 vs 87

GoTo Connect pricing plans are more competitive than Dialpad: 4.5 vs 4.3

GoTo Connect has more functions than Dialpad: 98 vs 82

GoTo Connect: Pros & Cons

Unified communication solution: GoTo Connect combines voice, video, and messaging into a single platform for simplified communication and collaboration
Integration capabilities: GoTo Connect integrates with other SaaS tools and applications, such as CRM systems or help desk software, for enhanced productivity and efficiency
Scalability and flexibility: The platform is designed to be scalable and adaptable to businesses of different sizes and needs
Reliability and technical issues: Some users have reported occasional reliability or technical issues with the platform, such as dropped calls or audio/video quality problems
Learning curve: The wide range of features and capabilities provided may require users to invest time in learning how to use the solution
Pricing: The pricing structure of GoTo Connect may prove expensive for smaller organizations and startups with limited budgets

Best features

  • - Unified communications

  • - Employee directory

  • - Queue management

  • - Automated routing

  • - Work from anywhere

  • - Seamless collaboration

  • - Efficient decision-making

  • - Customizable to fit your needs

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logo aircall

Description

Aircall is a cloud technology solution that can be deployed quickly and easily. It allows you to significantly improve the performance of your sales and support teams.

Aircall compared to Dialpad

Dialpad has better positive reviews compared to Aircall: 87 vs 85

Dialpad is better at customer service than Aircall: 4.5 vs 4.2

Dialpad is more suitable for small businesses thanks to its good value for money than Aircall: 4.3 vs 4.0

Aircall has more features than Dialpad: 98 vs 82

Aircall: Pros & Cons

Numerous integrations: Aircall connects to many third party applications
Accessible and ergonomic: Simple to use and set up
Real-time call tracking: Call tracking with live stream
Price a little high: Monthly pricing is higher than some competitors
No unified communication channels: Does not include a video conferencing solution
Lack of collaborative tools: No team messaging

Best features

  • - Deliver excellent customer service

  • - Analyze performance in detail

  • - Improve collaboration and teamwork

  • - Boost sales efficiency

  • - Deploy agents quickly

  • - Streamline your workflows

  • - Optimize your performance

  • - Enhance caller experience with customizable greetings

Aircall pricing

Custom

Contact sales

Essentials

$40 / user / month

Professional

$70 / user / month
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Grasshopper Logo

Description

Grasshopper brings value to entrepreneurs by providing them with a marketplace for SaaS deals, access to SaaS experts, unique content, and a global network of like-minded entrepreneurs. It helps startups kickstart their businesses, grow more, and spend less by offering them the tools and resources they need to find profitable business models and keep costs low.

Grasshopper compared to Dialpad

Dialpad is a better solution based on percentage of positive reviews than Grasshopper: 87 vs 86

Dialpad is a better solution for customer support than Grasshopper: 4.5 vs 4.4

Dialpad's user interface is more convenient than Grasshopper: 4.5 vs 4.4

Grasshopper pricing plans are more competitive than Dialpad: 4.4 vs 4.3

Dialpad has more options than Grasshopper: 82 vs 24

Grasshopper: Pros & Cons

Cost-effective communication: Grasshopper allows you to have a professional business phone number at a fraction of the cost
Scalability and mobility: Grasshopper lets you add or remove users easily, making it suitable for both solo entrepreneurs and growing teams.
Flexible call management: With Grasshopper, you can easily forward, route, and manage calls, providing flexibility for your business
Limited functionality: Grasshopper may not have all the features and tools that a young entrepreneur needs
Higher cost: The pricing plans of Grasshopper may be expensive for a young entrepreneur on a tight budget
Lack of scalability: Grasshopper may not be able to handle the growth and increasing demands of a growing business.

Best features

  • - Call Forwarding Magic

  • - PowerConnect

  • - Voicemail Transcription

  • - Vanity Numbers

  • - Business Texting

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8x8 Contact Center Logo

Description

8x8 brings value by providing market-leading cloud communication and collaboration solutions. With their robust suite of products, businesses can streamline their communication processes, enhance productivity, and improve customer experience. Their innovative technology and reliable infrastructure enable organizations to connect seamlessly across various channels, including voice, video, chat, and contact centers. Additionally, 8x8 offers advanced analytics and reporting capabilities, empowering businesses to make data-driven decisions and optimize their operations.

8x8 compared to Dialpad

Dialpad has better positive reviews than 8x8: 87 vs 71

Dialpad is better at customer support than 8x8: 4.5 vs 3.5

Dialpad is better at ease to use than 8x8: 4.5 vs 4.2

Dialpad is better at value for money than 8x8: 4.3 vs 4.0

Dialpad is better at number of features than 8x8: 82 vs 38

8x8: Pros & Cons

Cost-effective solution: 8x8 offers affordable pricing options for young entrepreneurs to keep their expenses low
Seamless communication: With 8x8's unified communications platform, entrepreneurs can easily connect and collaborate with their team members
Scalability and flexibility: 8x8 allows entrepreneurs to scale their communication needs as their business grows, without any disruptions.
Limited Integration Options: 8x8 may have limited compatibility with other software and tools, limiting your workflow efficiency
Pricing Structure: The pricing plans offered by 8x8 may not be affordable for young entrepreneurs on a tight budget
Learning Curve: The complexity of 8x8's features and setup may require a significant amount of time and effort to learn and adapt to.

Best features

  • - Seamless Communication

  • - Flexibility at Your Fingertips

  • - Cost Savings Superpower

  • - Business Continuity

  • - Time-Saving Automation

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3CX Logo

Description

3CX is a powerful communication solution that brings value to businesses by providing a flexible and cost-effective alternative to traditional phone systems. With its all-in-one platform, businesses can streamline their communication channels, improve customer service, increase productivity, and reduce costs. 3CX offers features like video conferencing, chat, call center functionality, CRM integration, and mobile apps, making it a comprehensive solution for modern business communication needs.

3cx compared to Dialpad

3cx has better positive reviews than Dialpad: 90 vs 87

3cx pricing plans are more competitive than Dialpad: 4.4 vs 4.3

3cx has more options than Dialpad: 110 vs 82

3cx: Pros & Cons

Cost-effective communication: 3CX provides affordable and reliable communication solutions for startups
Scalability: With 3CX, your business can easily scale up or down without additional costs
Unified communications: Enjoy the convenience of having all your communication tools in one platform with 3CX.
Limited integrations: 3CX may not integrate with all the tools and software you need
Higher cost: The pricing structure of 3CX may not be affordable for young entrepreneurs with limited budgets.
Steep learning curve: It can take time to become proficient in using the features of 3CX

Best features

  • - Flexible Communication Options

  • - Cost Effective Solution

  • - Easy Integration

  • - Powerful Collaboration Tools

  • - Top-notch Security

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logo cloudtalk

Description

CloudTalk is a smart cloud-based contact center solution. With CloudTalk, you can deliver exceptional customer support to your clients.

CloudTalk compared to Dialpad

CloudTalk has better positive reviews compared to Dialpad: 95 vs 87

CloudTalk is better at customer service than Dialpad: 4.8 vs 4.5

CloudTalk is easier to use than Dialpad: 4.8 vs 4.5

CloudTalk has more functions than Dialpad: 88 vs 82

CloudTalk: Pros & Cons

Advanced call management features: CloudTalk offers advanced call management features such as call routing, IVR (Interactive Voice Response), call queuing, and call recording
Integration capabilities: CloudTalk integrates with popular CRMs and help desk software for seamless data synchronization and enhanced customer interactions
Cloud-based call center solution: CloudTalk provides you with the flexibility to handle inbound and outbound calls from anywhere with an internet connection
Learning curve for setup and configuration: Setup and configuration of the software may require some technical expertise
Pricing structure: CloudTalk’s pricing plans may not be suitable for all businesses, especially smaller businesses with limited resources
Occasional call quality issues: Some users have reported occasional call quality issues with the platform, such as dropped calls or audio disruptions

Best features

  • - Interactive voice response

  • - Call recording

  • - Multiple communication channels

  • - Cloud-based phone system

  • - Real-time analytics

  • - Integrations

  • - Customizable call flows

  • - Team collaboration

CloudTalk pricing

Custom

Contact sales

Starter

$25 / user / month

Essential

$30 / user / month

Expert

$50 / user / month
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nextiva logo

Description

Nextiva is a cloud-based communication platform that offers Voice over Internet Protocol (VoIP) services, Customer Relationship Management (CRM), live chat, surveys, analytics, and automation tools. It's designed to improve business communication, increase customer satisfaction, and streamline team collaboration. Ideal for businesses of all sizes, it enables seamless communication across multiple channels and devices.

Nextiva compared to Dialpad

Dialpad has more positive reviews than Nextiva: 87 vs 74

Dialpad is better at support than Nextiva: 4.5 vs 4.0

Dialpad is easier to use than Nextiva: 4.5 vs 4.0

Dialpad is more suitable for small businesses thanks to its good value for money than Nextiva: 4.3 vs 3.9

Nextiva is more versatile than Dialpad: 104 vs 82

Nextiva: Pros & Cons

Ease of Use: Nextiva is known for its user-friendly interface, making it easy for businesses to implement and for employees to use
Scalability: The software is highly scalable, allowing businesses to easily add or remove users as needed, making it a great fit for growing companies
Advanced Features: Nextiva offers a wide range of advanced features such as call recording, voicemail to email, and advanced call routing, enhancing business communication capabilities.
Limited Customization: Nextiva does not offer extensive customization options, which can limit its functionality for businesses with specific needs
High Learning Curve: The software can be complex and difficult to understand for beginners, requiring a significant amount of time to learn
Expensive Pricing: Compared to other VOIP services, Nextiva is relatively expensive, which could be a barrier for small businesses or startups.

Best features

  • - Cloud-based system

  • - Scalability

  • - Unified Communications

  • - Mobile Application

  • - Customer Support

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acefone logo

Description

Acefone is a cloud-based communication software that offers VoIP services for businesses. It provides features like virtual phone numbers, toll-free numbers, and cloud PBX. The software allows for easy integration with CRM systems, enhancing customer service and team collaboration. It also supports call analytics, call recording, and IVR system. Acefone aims to streamline business communication and improve productivity.

Acefone compared to Dialpad

Acefone is a better solution based on percentage of positive reviews than Dialpad: 97 vs 87

Acefone is a better solution for customer support than Dialpad: 5.0 vs 4.5

Acefone pricing plans are more competitive than Dialpad: 4.7 vs 4.3

Acefone has more functions than Dialpad: 91 vs 82

Acefone: Pros & Cons

Cost-Effective: Acefone is a cloud-based phone system which eliminates the need for expensive hardware or software, making it a cost-effective solution for businesses
Scalability: This software allows businesses to easily scale up or down based on their needs, offering flexibility and efficiency
Advanced Features: Acefone provides a range of advanced features such as call recording, call forwarding, voicemail to email, and more, enhancing communication capabilities within a business.
Limited Integrations: Acefone does not support integration with a wide range of third-party applications, limiting its functionality in diverse business environments
Pricing Transparency: The pricing structure and additional costs are not clearly defined on their website, which can lead to unexpected expenses
Customer Support: Some users have reported issues with their customer service, including slow response times and lack of resolution.

Best features

  • - Cloud-Based Communication

  • - Hosted PBX and Freephone Numbers

  • - Advanced Features

  • - CRM Integration

  • - Scalability

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truelark logo

Description

TrueLark is an advanced artificial intelligence (AI) platform designed to automate communication and scheduling tasks for businesses. It uses natural language processing to understand and respond to customer inquiries via text, phone, or web chat. This helps businesses improve customer service, reduce operational costs, and increase efficiency. The AI can handle bookings, cancellations, rescheduling, and general inquiries.

Truelark compared to Dialpad

Truelark has better positive reviews than Dialpad: 98 vs 87

Truelark is better at customer support than Dialpad: 5.0 vs 4.5

Truelark is better at value for money than Dialpad: 4.6 vs 4.3

Dialpad has more features than Truelark: 82 vs 40

Truelark: Pros & Cons

Automated Customer Interaction: TrueLark's AI technology allows for automated and seamless interaction with customers, reducing the need for human intervention and increasing efficiency
24/7 Availability: The software is available round the clock, ensuring that businesses can respond to customer queries and book appointments at any time, improving customer satisfaction
Customizable and Scalable: TrueLark can be tailored to fit the specific needs of a business and can easily scale as the business grows, making it a flexible solution.
Limited Integration Options: TrueLark may not integrate seamlessly with all existing business software, limiting its functionality and efficiency
High Cost: The pricing for TrueLark can be high for small businesses or startups, making it less accessible for those on a tight budget
Learning Curve: The software has a range of features that may take time to fully understand and use effectively, potentially causing delays in implementation.

Best features

  • - AI-Driven Communication

  • - Task Handling

  • - Seamless Integration

  • - Customer Insights

  • - Customizability

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