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Chaport reviews
4.8 (5 reviews)

Chaport is a multi-channel live chat software aimed at enhancing customer service and boosting sales conversions. It provides features such as auto-invitations, comprehensive visitor information, saved replies, and file sending. The software is user-friendly, customizable, and compatible with various platforms. Chaport facilitates real-time connection between businesses and customers, offering instant support and improving the overall customer experience.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Chaport?
  • 04How Chaport compare to similar software?
  • 05Who is Chaport best for according to our reviewers?
  • 06Chaport reviews

Pros from reviewers

  • User-friendly interface: Chaport is praised for its intuitive and user-friendly interface, making it easy for users to navigate and utilize the software without requiring any training

  • Immediate support: Chaport offers immediate customer support, ensuring that any issues or queries are promptly addressed

  • Analytics and insights: The software provides data-driven insights that help businesses understand their customers better, allowing them to refine their strategies and improve customer interactions

  • Streamlined communication: Chaport has significantly improved customer support experiences by streamlining communication and boosting customer satisfaction

  • Cost-effective: Compared to its competitors, Chaport offers the best value, making it an ideal choice for businesses, especially startups, looking for a cost-effective live chat solution.

Cons from reviewers

  • Limited functionalities: Despite its user-friendly interface, Chaport has been criticized for its limited functionalities compared to other live chat solutions

  • Limited mobile app: The mobile app is not fully optimized for all devices, particularly the iPhone X, which can hinder the user experience

  • Lack of knowledgebase option: Unlike other live chat solutions, Chaport does not offer the option to include a knowledgebase, limiting the amount of information that can be provided to customers

  • Occasional failures of conditional logic: There have been reports of the conditional logic feature failing, which can disrupt the flow of customer interactions

  • Minor rendering issues: Some users have reported minor issues with rendering in custom elements, although Chaport's support has assured that this will be fixed in future updates.

Main features

Starting Price

N/A

Free Plan

No

Multi-channel support

Group chats and saved replies

Visitor information and detailed reports

Ease of use

Mobile application

What is Chaport?

Chaport is a multi-channel live chat software that allows businesses to interact with their customers in real time. It offers features like group chats, saved replies, visitor information, and detailed reports, and supports integrations with platforms like Facebook, Telegram, Viber, etc. It aims to improve customer service and boost sales conversions by providing quick responses to customer inquiries. Easy to install and use, Chaport is suitable for businesses of all sizes and also offers a mobile app for iOS and Android devices. With its user-friendly interface and powerful features, it enhances customer engagement and satisfaction. Special promotions are currently available on Chaport and similar live chat software.

Who is Chaport best for according to our reviewers?

  • Business Owners: Those who own a business and are looking to improve their customer service experience. Chaport offers a user-friendly interface, immediate support, and data-driven insights that can help refine strategies and improve customer interactions

  • Marketing Teams: Teams that are responsible for generating leads and understanding customer behavior. Chaport's analytics and insights feature can provide crucial information about customers, and its chat feature can be used to engage website visitors and generate new leads

  • Website Developers: Professionals who develop websites and are looking for a simple live chat solution. Chaport is easy to install into WordPress using their plugin, and its chat is customizable in terms of appearance and sounds

  • Startups: Early-stage companies that need a powerful yet simple solution for customer interaction. Chaport offers all the necessary features without being too complex, and its pricing offers good value compared to its competitors

  • Mobile Users: Users who are always on the go and need a reliable chat feature on their device. Chaport's mobile app allows for chatting with website visitors, and its user-friendly interface makes it easy to use.

    • Chaport reviews

    4.8

    Chaport rating

    5.0

    Ease of use

    5.0

    Customer service

    4.9

    Value for money

    4.7

    Likelihood to recommend

    4.6

    Features

    5 Chaport reviews

    4.8 (5 reviews)

    • Rose S

      Chaport: Streamlining Customer Queries for Small Businesses

      As a small business owner, Chaport has been instrumental in helping me manage customer queries efficiently. Its automated responses feature has saved me countless hours

      May 5, 2024

    • Michelle Garcia

      Effortless Live Chat Solution with Chaport

      Chaport is a simple live chat solution that I've found beneficial for my business, providing a straightforward way to communicate with potential customers on my website. While it could be improved by adding more functionalities, I believe it's a great software for offering website visitors a quick and easy way to communicate. It's excellent for generating new leads. I particularly appreciate its easy setup, user-friendly interface, mobile app for chatting with website visitors, clean backend platform, customizable chat, and the ability to decide when and where to show the chat. It also enhances visitor engagement and their customer support responds promptly. However, I'm not fond of its limited options, the limited mobile app that's not optimized for iPhone X, the lack of an option to include a knowledgebase like other live chats, and occasional failures of the conditional logic. I appreciate the vendor's response and look forward to the optimization of their mobile app for iPhone X and further additions.

      April 28, 2024

    • Amber G

      Effortless Transition and Improved Response Times with Multi-Channel Support Software

      its user-friendly interface and seamless integration with our existing systems made the transition effortless. The software's multi-channel support feature has significantly improved our response times

      April 23, 2024

    • Jeremy Miller

      Effortless and Impressive Software Essential for Your Website!

      I can't praise Chaport enough. Just yesterday, we integrated the Chaport chat on our website and by this morning, we already had our first lead! The software is incredibly user-friendly with an intuitive GUI, requiring no training. My team and I use the Windows and Android app seamlessly. The chat is customizable in terms of appearance and sounds. It was easy to install into WordPress using their plugin. Their customer support is outstanding. Everything matches the description on their website. We chose Chaport because its features were clearly explained, it's sleek yet packed with features, and it's ideal for growing teams. Plus, you can try it before you buy it.

      April 15, 2024

    • Tindra

      Chaport: An Invaluable Tool for Customer Service Managers

      As a customer service manager, I found Chaport to be an invaluable tool for our team

      April 15, 2024

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