List of Alternatives to Freshchat
Here are some of Freshchat's top competitors in the Customer Support category: LiveChat, LiveAgent, Gorgias or Help Scout.
LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.
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Access reports on your agents and their performance
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Manage teams
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Optimize customer service performance
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Set up optimized and customized chats
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Secure your data
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Contact your prospects from multiple channels
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Boost user engagement
Enterprise
Custom pricingStarter
$20 per user per monthTeam
$41 per user per monthBusiness
$59 per user per monthDr. Daryl Glover
Automatic Ticketing for After-Hours Inquiries
One thing LiveChat does really well is reporting. I can check chat volume by hour, see which agents are overloaded, and adjust staffing based on real data instead of guesswork. The interface is simple enough that new hires pick it up quickly
July 11, 2026
Why is LiveChat a good alternative to Freshchat?
As a business owner, I find Freshchat to be an excellent alternative to LiveChat due to various reasons. Firstly, Freshchat offers a free plan for small businesses or startups which is beneficial for those who are budget-conscious. This isn't the case with LiveChat. Secondly, Freshchat provides AI-based chatbots that can automate responses to common queries, saving valuable time for my team. Additionally, it offers features like triggered messages and in-app campaigns that help in engaging customers more effectively. Lastly, the user interface of Freshchat is intuitive and easy to use, making it less complicated for both my team and our customers. The seamless integration of Freshchat with other tools we use daily, like Slack and Facebook Messenger, also adds to its convenience. Therefore, considering these points, I believe Freshchat is a good alternative to LiveChat.
What's the difference between LiveChat and Freshchat?
See the full comparison between Freshchat & LiveChat
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
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Boost the efficiency of your FAQ
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Social media integration
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Chat with your customers live
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Optimize customer request management
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Create a customer community
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Gamification
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Access a call center
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Advanced reporting
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / monthFaith Heidenreich
Reliable Support with an Easy Knowledge Base
LiveAgent has been reliable for day-to-day support work, and the knowledge base setup was straightforward enough that we could publish help articles quickly instead of relying on support to answer the same basic questions over and over
July 14, 2026
Why is LiveAgent a good alternative to Freshchat?
As a user, I find Freshchat to be a great alternative to LiveAgent due to several reasons. First, Freshchat offers a more modern and user-friendly interface which makes it easier to interact with customers. It is also packed with features like co-browsing and AI-powered bots that can efficiently handle repetitive tasks, freeing up time for the support team to focus on more complex issues. Additionally, Freshchat provides robust reporting and analytics tools, enabling me to track and measure the effectiveness of my customer service efforts. It also integrates seamlessly with other Freshworks products and popular third-party apps, ensuring a smooth workflow. Finally, Freshchat offers a flexible pricing plan which is cost-effective and allows for scalability as my business grows. Therefore, I consider Freshchat a strong contender in the live chat software market.
What are the differences between LiveAgent and Freshchat?
As a user, I've noticed several differences between Freshchat and LiveAgent. Firstly, Freshchat, a product of Freshworks, is designed for small and medium-sized businesses. It offers features like automated messages, multilingual support, and visitor tracking. However, it lacks advanced features like video chat or screen sharing.
On the other hand, LiveAgent, while also catering to small and medium businesses, is more feature-rich. It supports video chat, screen sharing, and integrates with social media platforms. Additionally, LiveAgent provides a universal inbox feature that collates all customer interactions into a single view for easy management.
In terms of pricing, Freshchat is more affordable compared to LiveAgent. However, the latter's higher cost can be justified by its extensive features. Lastly, both platforms offer excellent customer support but users have reported a more satisfactory experience with LiveAgent's support team.
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Get deal for freePut a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.
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Provide your customers with quality answers
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Benefit from numerous integrations
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Turn customer support into a profit center
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Automate your customer support
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Accelerate request handling
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Simplify your agents’ work
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Analyze and optimize your customer support performance
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Provide personalized experiences to your customers
Enterprise
Custom pricingStarter
$10 / monthBasic
$50 / monthPro
$300 / monthAdvanced
$750 / monthRoyal Leffler
Practical Automations for VIPs, Chargebacks & Returns
Gorgias has been solid for handling high volumes during product launches. I like the canned responses with dynamic fields, the Shopify refund actions, and the ability to see conversation history without digging around. The onboarding docs were decent, though setting up automations properly still took some time
July 13, 2026
Why is Gorgias a good alternative to Freshchat?
I believe Freshchat is a good alternative to Gorgias due to several reasons. Firstly, Freshchat offers a robust set of features such as triggered messages, in-app campaigns, and user segmentation that facilitate proactive engagement with customers. Secondly, it provides multichannel capabilities allowing businesses to interact with their customers through various platforms like email, social media, and mobile apps. Thirdly, Freshchat's AI-powered bots can handle routine tasks and answer common customer queries automatically, freeing up the time of human agents for more complex issues. Lastly, it comes with a user-friendly interface and easy integration with other software, making it convenient for businesses to adopt. Therefore, with its comprehensive feature set and ease of use, Freshchat serves as a compelling alternative to Gorgias.
What are the differences between Gorgias and Freshchat?
I've discovered that Freshchat and Gorgias, while both customer support tools, have distinct differences. Freshchat is a live chat software developed by Freshworks, specifically designed for sales teams to interact with potential customers. It offers features like email campaigns, lead scoring, and CRM integrations. It's ideal for businesses looking to increase their conversion rates and improve sales.
On the other hand, Gorgias is a helpdesk platform designed for ecommerce businesses using Shopify or Magento. This software focuses on unifying all customer interactions across different channels (like email, live chat or social media) into one interface. It also integrates seamlessly with the ecommerce platforms, enabling support teams to handle order modifications, refunds or cancellations directly from the helpdesk. Therefore, Gorgias is more suitable for businesses looking to simplify their customer support process and boost their overall efficiency.
The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.
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Continuously improve your processes
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Empower your customers with Docs, Chat, and Messaging
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Benefit from a shared inbox
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Save time with automation
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Harness the power of chat for your customer service
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Maximize your efficiency with customizable workflows
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Personalize your customer interactions with Mailbox Behaviors
Pro
Contact salesStandard
$25 / user / monthPlus
$50 / user / monthDot Watsica
Quick Ticket Organization with Tags, Assignments, and Custom Fields
The best part for us has been how quickly we can organize incoming tickets with tags, assignments, and custom fields, and while there are a few advanced admin controls I still wish were more flexible, day to day it keeps support efficient without much overhead
July 11, 2026
Salesforce is a widely-used cloud-based CRM platform that helps businesses organize customer data, manage sales and marketing workflows, and provide consistent support across different channels.
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Contact and account management
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Lead and opportunity management
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Workflow and approvals automation
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Multi-channel customer support
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Integration with external systems via MuleSoft
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AI-powered automation with Agentforce
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Customizable dashboards and reporting
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Scalability and customization
Starter
$25 / user / monthPro
$100 / user / monthMyong Williamson
Forecasting and Account History Value
We mainly bought Salesforce for CRM, but the forecasting and account history ended up being just as valuable, and we happened to get a 50 percent reduction on the annual cost via Joinsecret, which was a nice bonus rather than the reason we chose it
July 11, 2026
Drift is a conversational marketing platform that unites marketing and sales in real-time conversations with customers. Its software is designed to engage website visitors through live chat and chatbots, allowing businesses to qualify leads, book meetings, and provide personalized customer support directly.
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Real-time messaging
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Lead routing
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In-app messaging
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Meeting scheduling
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AI-powered chatbots
Charlotte S
Top-notch Real-time Customer Interaction Tool
I have a highly positive view of Drift and am glad to serve my customers in real time using the Drift chat widget, which lets me qualify leads instantly. I value how Drift chat allows my customers to connect immediately within our product. If they face issues or have queries, they don't need to wait for email support; all their questions can be answered instantly within the chat. It's also handy for my teams to use the mobile app to handle customer chats from anywhere. We frequently get many questions and leads from our landing page, and Drift has assisted us in automating leads and pushing them into our CRM systems. Integrating the chat widget within the app is easy and simple. The web app (dashboard) is a bit slow to load at first, but the chat is extremely fast and reliable. I do wish they had an Android SDK to start conversations within the app. I chose Drift because it was easy to set up and for its user interface.
October 22, 2024
Create a customer success support suite that is accessible and available to your customers at all times.
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Get deal for freeZendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.
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Knowledge base
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Integration
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Multichannel support
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Ticketing system
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Customization and branding
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Reporting and analytics
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Customer engagement
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Automation and workflow
Suite Enterprise
Contact salesSuite Team
$55 per user per monthSuite Growth
$89 per user per monthSuite Professional
$115 per user per monthMerissa Schmitt
Forms & Conditional Fields Capture Context Upfront (Joinsecret Bonus)
Zendesk has done a good job for us on both support and light internal workflows. The forms and conditional fields help capture the right details upfront, so agents spend less time chasing context. We also got the first six months through Joinsecret, which was a nice bonus rather than the reason we chose it
June 15, 2026
Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.
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CRM Feature
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Automation and Chatbot Features
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Knowledge Base Creation
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Email Integration
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Live Chat Feature
Brian Davis
Commitment to Excellence: Crisp Team's Continuous Updates and Improvements
The constant updates and improvements made by the Crisp team show their commitment to providing a top-notch product.
October 22, 2024
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Get deal for freeTidio is a versatile customer service platform designed to help businesses connect with their customers more easily and efficiently, bringing together live chat, AI-driven chatbots, a simple help desk, and multichannel messaging.
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Help desk and ticketing
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Multichannel inbox
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AI-powered Lyro Agent
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Customizable chatbots
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Live chat widget
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Analytics and reporting
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Multilingual support
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Integrations and automation
Free
$0 (Freemium)Starter
$29 / monthGrowth
$59 / monthPlus
$749 / monthSable G
Enhancing Sales Strategies with Tidio's Visitor Tracking Feature
As a sales manager, I've found Tidio's visitor tracking feature extremely useful. It gives us real-time insights into visitor behavior, helping us tailor our sales strategies accordingly
October 21, 2024
Birdeye adds value by using AI to help businesses manage and improve their online reputation, customer experience, and revenue through its all-in-one customer experience platform.
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Automated review request
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Competitor analysis
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Social media management made easy
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All-in-one reputation management
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Actionable customer insights
Elijah Brown
Experiencing Premium Service with Birdeye: A Worthwhile Investment
I'm currently enjoying a premium package with Birdeye, which is slightly more than the basic price, but it's absolutely worth it for the value it provides! They've been so attentive to my needs, even going as far as to refund one of my payments when there was a minor hiccup. I'm eagerly awaiting a further £5 credit, which I'm confident they'll process soon. It's a bit of a thrill trying to get in touch with their busy team, but it's all part of the exciting journey with this dynamic software!
August 10, 2024
Enhance team communication and collaboration.
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Get dealEasily collaborate, stay organized, and boost productivity with Slack — the intelligent platform that brings together your team’s messages, projects, tools, and AI into one streamlined workspace.
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Video and voice calls
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Direct messaging
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File sharing
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Channels
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Search and archiving
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Threads
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Integrations
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AI and automation tools
Enterprise Grid
Contact salesFree
$0 (freemium)Pro
$7 per user per monthBusiness+
$12 per user per monthAlberta O'Reilly
Fast Adoption & Simple Workflow Automation
We switched to Slack from Microsoft Teams for one department and the adoption was much faster than I expected. People understood channels and reactions right away, and workflow builder has been surprisingly useful for simple request processes. It is not perfect for long-form documentation, but for day-to-day coordination it is solid
May 27, 2026
Strengthen relationships with your customers with an online messaging system.
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$6,500 in Fin AI Agent credits + Intercom helpdesk free for 1 year
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$6,500 in Fin AI Agent credits + Intercom helpdesk free for 1 year
Get deal for freeFin is an autonomous support agent that resolves customer questions instantly using your own documentation. It delivers human-like responses, reduces ticket volume, and gives your team breathing room by handling repetitive requests accurately, day or night.
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Verified content grounding
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Multilingual conversations
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Customizable voice and tone
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Seamless human handoff
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Detailed analytics dashboard
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Automated conversation summaries
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Proactive engagement triggers
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Rapid knowledge synchronization
Essential
$29 per user per monthAdvanced
$85 per user per monthExpert
$132 per user per monthKamilah Krajcik
Support + Success in One System (Joinsecret Runway)
Intercom has worked well for both support and success in our case because conversations, banners, and automated check-ins all live in the same system, and while it is not the cheapest option, getting started via Joinsecret with a year covered on the Advanced plan and 300 monthly Fin resolutions included gave us enough runway to implement it properly before paying full price
May 28, 2026
What's the difference between Fin (ex. Intercom) and Freshchat?
See the full comparison between Freshchat & Fin (ex. Intercom)
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Get deal for freeManychat is a no-code chat marketing platform that helps you turn conversations into leads and sales across Instagram DMs, Facebook Messenger, WhatsApp, SMS/email, and more. What makes it stand out is how quickly you can launch high-converting automations, especially comment-to-DM workflows, using an intuitive flow builder and built-in growth tools. Pricing is approachable with a free tier and a Pro plan that scales with contacts. Next, I’ll break down pros and cons, the best-fit audiences, and solid alternatives.
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24/7 customer support
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Cost efficiency
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Increased conversion rates
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Multi-platform integration
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Scalable solutions
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Automated conversations
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Lead generation
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User-friendly interface
Free
$0 (Freemium)Elite
Custom pricingPro
$15 per monthPres. Melvin MacGyver
E-commerce Flows for Cart Recovery
I’ve had a good experience with ManyChat for e-commerce, mainly because abandoned cart messages and post-purchase follow-ups are straightforward to build, and the templates are useful as a starting point even if you still need to customize them heavily
May 27, 2026
Multi-channel sales engagement platform
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Get deal for freePowered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.
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Benefit from a variety of resources
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Reach your prospects instantly
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Discover new prospects
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Engage your target audience
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Streamline your business processes
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Track and improve your performance
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Collaborate with your team seamlessly
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Optimize your outreach with AI
Email Volume
$59 per user per monthMultichannel
$99 per user per monthAI SDR
$500 / monthJuan Smith
Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io
The analytics provided by Reply.io are comprehensive and insightful. They help us understand how our emails are performing and where we need to improve.
August 10, 2024
LiveChatAI is a customer support platform that uses AI to handle common questions directly from your existing resources, such as websites, documents, and knowledge bases. By automating up to 70% of routine queries, it helps customers get quick, accurate answers.
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AI Boost™ contextualization
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Instant resolutions
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Human-AI handoff
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Data-driven responses
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No-code implementation
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Multi-language support
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Secure and transparent
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Brand customization
Free
Basic
$39 / monthPro
$89 / monthAdvanced
$189 / monthExpert
$389 / monthGrant Arroyo
Truly Global Customer Service
Our e-learning platform has users across Europe, Asia, and South America. LiveChatAI’s multilingual support has been invaluable because it allows us to provide customer service in several languages without hiring separate teams. A student in Spain can ask about course enrollment in Spanish, while someone in Brazil gets help in Portuguese, all automatically handled by the chatbot.
September 6, 2025
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Get deal for freeZoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.
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Advanced analytics
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Mobile version
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Real-time visitor tracking
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Automated chatbots and multi-channel messaging
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Integration capabilities
Free
Basic
$10 / user / monthProfessional
$17 / user / monthEnterprise
$25 / user / monthPaul E
Effortless Time-Saving Automation with Zoho SalesIQ
The automation features of Zoho SalesIQ have saved us a lot of time. Tasks like routing chats to the right department have become effortless
July 9, 2024
tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.
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Real-time customer activity monitoring
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Multi-channel customer engagement
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Team collaboration and conversation assignment
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AI-powered intelligent conversations
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Mobile and desktop applications
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Knowledge base sharing
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24/7 live support
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Customizable chat widget
John Davis
Perfect for Managing Queries
Tawk.to’s ticketing system has been a lifesaver. We manage customer queries much better, keeping track of all issues and providing timely support. It's made our workflow smoother!
September 29, 2024
Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.
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Personalisation
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Multiple formats
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Logic & calculation
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Performance tracking
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Integrations
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Targeting
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Drag-and-drop builder
Free
Starter
$34 / monthPlus
$119 / monthDamon Quitzon
Higher Conversions with Conversational Forms & Partial Saves
I got Joonbot via Joinsecret and the few free months on the monthly subscription made it easier to roll it out across two landing pages before committing long term. In daily use, the feature I value most is answer-based routing because it cuts down on unqualified demo requests
July 12, 2026
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Get deal for freeChatsimple provides an AI-powered chat and voice agent designed to transform websites into lead generation machines. It helps you engage with visitors, qualify prospects, and drive more qualified meetings through personalized interactions.
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AI-powered chatbot capabilities
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Natural language processing (NLP)
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Customizable templates and responses
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Seamless CRM integration
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Proactive visitor engagement
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Strategic lead qualification
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Multi-language support
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Analytics and tracking
Free
Enterprise
Contact salesPro
$99 / monthBusiness
$599 / monthDario Simpson
Proactive Engagement for Better Conversions
What I love most about Chatsimple is how proactive it is. I run an online service platform, and we were struggling to engage visitors who were just browsing. Chatsimple’s voice and chat agent now automatically reaches out to them, asks the right questions, and directs them to the exact service they’re looking for. In one instance, it guided a visitor from reading a blog post straight to booking a consultation – something that rarely happened before.
March 29, 2025
Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.
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Real-time chat functionality
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Mobile compatibility
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Intelligent routing and automated chat invitations
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Customizable chat windows and pre-chat surveys
Jessica M
Ensuring Data Security: A Review of Software's Robust Security Measures
Lastly, the software's security measures, including PCI compliance and encryption, give us peace of mind knowing that our data and conversations are secure.
August 19, 2024
Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.
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Multi-channel support
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Ease of use
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Mobile application
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Visitor information and detailed reports
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Group chats and saved replies
Hollis G
Streamlining Internal Processes: Chaport's File Sharing for HR Managers
As an HR manager, I've found Chaport's file sharing feature very useful for sharing important documents with employees. It has streamlined our internal processes
July 6, 2024
Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.
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Use canned responses to save time
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Analyze visitor behavior with heatmaps
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Track performances with an integrated CRM
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Engage through the phone or videocalls
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Improve team efficiency
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Customize your chat to match your brand
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Communicate through your website
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Chat with customers on their favorite platform
Basic
FreeProfessional
$19 / user / monthAndrew B
Exceptional Trading Experience with Century BTC Option and Jivochat
I've had an absolutely thrilling experience with a trading company named Century BTC Option! I made a purchase and was pleasantly surprised by their unique approach. They are always eager to engage, making sure you're fully involved in the process. They use a variety of contact methods, including phone numbers and addresses, to ensure they're always reachable. Their jivochat customer service agent, FRANGEL, is a standout! He's incredibly dedicated and will guide you through the process, ensuring you get the most out of your investment. This website is a hidden gem that I highly recommend!
October 15, 2024
Why is JivoChat a good alternative to Freshchat?
I find JivoChat to be a great alternative to FreshChat due to its robust features and cost-effectiveness. JivoChat offers real-time visitor monitoring, which allows businesses to track website visitors and initiate live chats proactively. It's omnichannel, meaning it integrates with social media platforms as well as email, enhancing customer communication. Furthermore, unlike FreshChat, JivoChat provides free access to some of its services, making it an economical choice for small businesses or start-ups. The user-friendly interface and smooth operation make it easy even for non-tech savvy users. Plus, it supports multiple languages, making it suitable for global businesses. The offline messages feature ensures you never miss a customer query even when you're not online. Overall, JivoChat offers a comprehensive chat solution at an affordable price.
What are the differences between JivoChat and Freshchat?
As a user of both JivoChat and Freshchat, I've noticed several key differences between the two. JivoChat is an all-in-one business communicator that is designed to be more than just a chat system. It allows businesses to connect with customers through various channels like phone, email, Facebook, and more. It also supports multiple languages and offers features such as visitor tracking and smart triggers.
On the other hand, Freshchat is a part of the Freshworks suite of business software. It focuses more on being a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. While it does offer multi-channel messaging, it doesn't have as wide a range as JivoChat. However, it integrates seamlessly with other Freshworks products which can be a significant advantage for businesses already using this suite.
Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping, subscriber segmentation, and analytics. It also supports e-commerce integrations, allowing for seamless product promotion and sales within the chat interface.
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Analysis Feature
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AI-powered
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Multilingual support
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No programming required
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Integration capabilities
Philip J
Enhanced Performance and Affordable Pricing: A Review of a Chatbot with Learning Capabilities
it allows the chatbot to learn from past interactions, improving its performance over time. Lastly, the software's affordability is commendable
September 16, 2024
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