Here are competitors or alternatives to Freshchat and other similar Customer Support software. You need to consider some important factors when choosing a tool like Freshchat for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshchat that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshchat. Discover sofware like Slack, LiveChat, LiveAgent or Intercom.
From Customer Support tools, we have selected the best alternatives to Freshchat based on reviews for each solution and similarities with Freshchat. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Description
Easily collaborate and organize your team's work with Slack; share information and organize your projects.
Slack compared to Freshchat
Slack has better positive reviews compared to Freshchat: 95 vs 79
Slack is better at customer service than Freshchat: 4.5 vs 4.2
Slack pricing plans are more competitive than Freshchat: 4.6 vs 4.0
Freshchat has more functions than Slack: 79 vs 78
Slack: Pros & Cons
Best features
Slack pricing
Free
Enterprise Grid
Contact salesPro
$7 / user / monthBusiness+
$13 / user / monthPopular
Description
LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.
LiveChat compared to Freshchat
LiveChat has better positive reviews compared to Freshchat: 96 vs 79
LiveChat is better at customer service than Freshchat: 4.6 vs 4.2
LiveChat is more user friendly than Freshchat: 4.7 vs 4.5
LiveChat is better at value for money than Freshchat: 4.5 vs 4.0
Freshchat has more options than LiveChat: 79 vs 59
LiveChat: Pros & Cons
Best features
LiveChat pricing
Enterprise
Contact salesStarter
$20 / user / monthTeam
$41 / user / monthBusiness
$59 / user / monthDescription
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
LiveAgent compared to Freshchat
LiveAgent has more positive reviews than Freshchat: 97 vs 79
LiveAgent is better at support than Freshchat: 4.8 vs 4.2
LiveAgent pricing plans are more competitive than Freshchat: 4.6 vs 4.0
Freshchat is more versatile than LiveAgent: 79 vs 62
LiveAgent: Pros & Cons
Best features
LiveAgent pricing
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / monthDescription
Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.
Intercom compared to Freshchat
Intercom has better positive reviews compared to Freshchat: 90 vs 79
Intercom is better at customer service than Freshchat: 4.5 vs 4.2
Intercom is more versatile than Freshchat: 159 vs 79
Intercom: Pros & Cons
Best features
Intercom pricing
Pro
Book a demoPremium
Book a demoStarter
$74 / monthDescription
The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.
Help Scout compared to Freshchat
Help Scout has better positive reviews than Freshchat: 95 vs 79
Help Scout is better at customer support than Freshchat: 4.7 vs 4.2
Help Scout's user interface is more convenient than Freshchat: 4.7 vs 4.5
Help Scout pricing plans are more competitive than Freshchat: 4.4 vs 4.0
Freshchat has more functions than Help Scout: 79 vs 71
Help Scout: Pros & Cons
Best features
Help Scout pricing
Pro
Contact salesStandard
$25 / user / monthPlus
$50 / user / monthDescription
Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.
Zendesk compared to Freshchat
Zendesk has more positive reviews than Freshchat: 89 vs 79
Zendesk is better at support than Freshchat: 4.3 vs 4.2
Freshchat is easy to use compared to Zendesk: 4.5 vs 4.3
Zendesk pricing plans are more competitive than Freshchat: 4.2 vs 4.0
Zendesk has more functions than Freshchat: 182 vs 79
Zendesk: Pros & Cons
Best features
Description
Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.
Reply io compared to Freshchat
Reply io has better positive reviews compared to Freshchat: 91 vs 79
Reply io is better at customer service than Freshchat: 4.6 vs 4.2
Reply io pricing plans are more competitive than Freshchat: 4.4 vs 4.0
Freshchat has more features than Reply io: 79 vs 56
Reply io: Pros & Cons
Best features
Reply io pricing
Free
Custom
Contact salesStarter
$60 / user / monthProfessional
$90 / user / monthDescription
Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.
Gorgias compared to Freshchat
Gorgias is a better solution based on percentage of positive reviews than Freshchat: 96 vs 79
Gorgias is a better solution for customer support than Freshchat: 4.5 vs 4.2
Gorgias is more suitable for small businesses thanks to its good value for money than Freshchat: 4.5 vs 4.0
Freshchat has more features than Gorgias: 79 vs 54
Gorgias: Pros & Cons
Best features
Gorgias pricing
Enterprise
Contact salesStarter
$10 / monthBasic
$60 / monthPro
$360 / monthAdvanced
$900 / monthDescription
Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.
Joonbot compared to Freshchat
Freshchat has better positive reviews compared to Joonbot: 79 vs 0
Freshchat is better at customer service than Joonbot: 4.2 vs 3.6
Freshchat is easier to use than Joonbot: 4.5 vs 3.6
Freshchat is more suitable for small businesses thanks to its good value for money than Joonbot: 4.0 vs 3.6
Freshchat is more versatile than Joonbot: 79 vs 27
Best features
Joonbot pricing
Free
Starter
$34 / monthPlus
$119 / monthDescription
Birdeye brings value by helping businesses manage and improve their online reputation, customer experience, and revenue through its all-in-one customer experience platform.
Birdeye compared to Freshchat
Birdeye has better positive reviews compared to Freshchat: 95 vs 79
Birdeye is better at customer service than Freshchat: 4.5 vs 4.2
Birdeye pricing plans are more competitive than Freshchat: 4.5 vs 4.0
Birdeye is more versatile than Freshchat: 139 vs 79
Birdeye: Pros & Cons
Best features
Description
Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.
Tidio compared to Freshchat
Tidio has more positive reviews than Freshchat: 96 vs 79
Tidio is better at support than Freshchat: 4.7 vs 4.2
Tidio is more user friendly than Freshchat: 4.7 vs 4.5
Tidio is better at value for money than Freshchat: 4.6 vs 4.0
Freshchat is better at number of features than Tidio: 79 vs 64
Tidio: Pros & Cons
Best features
Description
Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.
Drift compared to Freshchat
Drift has more positive reviews than Freshchat: 91 vs 79
Drift is better at support than Freshchat: 4.5 vs 4.2
Drift is better at value for money than Freshchat: 4.1 vs 4.0
Drift has more features than Freshchat: 151 vs 79
Drift: Pros & Cons
Best features
Description
With Salesforce Essentials, get all the basic functionality you need to manage your leads, customers, and transactions. No more, no less. It's a simple, comprehensive CRM tool designed for small businesses that don't have time to delve into complex sales software configuration.
Salesforce compared to Freshchat
Salesforce has better positive reviews compared to Freshchat: 86 vs 79
Freshchat is better at customer service than Salesforce: 4.2 vs 4.0
Freshchat is more user friendly than Salesforce: 4.5 vs 4.0
Freshchat is better at value for money than Salesforce: 4.0 vs 3.9
Salesforce is more versatile than Freshchat: 84 vs 79
Salesforce: Pros & Cons
Best features
Salesforce pricing
Essentials
$26 / user / monthProfessional
$80 / user / monthEnterprise
$161 / user / monthUnlimited
$323 / user / monthDescription
Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.
Comm100 live chat compared to Freshchat
Comm100 live chat has more positive reviews than Freshchat: 98 vs 79
Comm100 live chat is better at support than Freshchat: 4.5 vs 4.2
Comm100 live chat is better at value for money than Freshchat: 4.4 vs 4.0
Freshchat has more functions than Comm100 live chat: 79 vs 75
Comm100 live chat: Pros & Cons
Best features
Description
Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.
JivoChat compared to Freshchat
JivoChat is a better solution based on percentage of positive reviews than Freshchat: 93 vs 79
JivoChat is a better solution for customer support than Freshchat: 4.5 vs 4.2
JivoChat pricing plans are more competitive than Freshchat: 4.5 vs 4.0
Freshchat has more options than JivoChat: 79 vs 77
JivoChat: Pros & Cons
Best features
JivoChat pricing
Basic
FreeProfessional
$19 / user / monthDescription
Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.
Crisp compared to Freshchat
Crisp has better positive reviews compared to Freshchat: 92 vs 79
Crisp is better at customer service than Freshchat: 4.5 vs 4.2
Crisp pricing plans are more competitive than Freshchat: 4.5 vs 4.0
Freshchat has more features than Crisp: 79 vs 64
Crisp: Pros & Cons
Best features
Description
Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.
Zoho SalesIQ compared to Freshchat
Zoho SalesIQ has better positive reviews than Freshchat: 89 vs 79
Freshchat is better at customer support than Zoho SalesIQ: 4.2 vs 4.0
Zoho SalesIQ is better at value for money than Freshchat: 4.5 vs 4.0
Freshchat has more functions than Zoho SalesIQ: 79 vs 63
Zoho SalesIQ: Pros & Cons
Best features
Description
Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.
Chaport compared to Freshchat
Chaport has better positive reviews than Freshchat: 100 vs 79
Chaport is better at customer support than Freshchat: 5.0 vs 4.2
Chaport is better at ease to use than Freshchat: 5.0 vs 4.5
Chaport is better at value for money than Freshchat: 4.9 vs 4.0
Freshchat is more versatile than Chaport: 79 vs 35
Chaport: Pros & Cons
Best features
Description
Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping, subscriber segmentation, and analytics. It also supports e-commerce integrations, allowing for seamless product promotion and sales within the chat interface.
Chatfuel compared to Freshchat
Chatfuel has better positive reviews than Freshchat: 84 vs 79
Freshchat is better at customer support than Chatfuel: 4.2 vs 4.0
Freshchat is better at ease to use than Chatfuel: 4.5 vs 4.0
Chatfuel is better at value for money than Freshchat: 4.1 vs 4.0
Freshchat has more functions than Chatfuel: 79 vs 68
Chatfuel: Pros & Cons
Best features