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8 Best Alternatives to Chaport in May 2024

Alternatives & Competitors to Chaport

  1. 1. LiveChat
  2. 2. LiveAgent
  3. 3. Freshchat
  4. 4. Gorgias
  5. 5. Smartsupp
  6. 6. Tidio
  7. 7. Drift
  8. 8. Chaport
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Here are competitors or alternatives to Chaport and other similar Customer Support software. You need to consider some important factors when choosing a tool like Chaport for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Chaport that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Chaport. Discover sofware like LiveChat, LiveAgent, Freshchat or Gorgias.

List of Alternatives to Chaport

From Customer Support tools, we have selected the best alternatives to Chaport based on reviews for each solution and similarities with Chaport. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo livechat

1. LiveChat
4.4 (5 reviews)
1 deal available

Customer Support

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Chaport

Chaport has better positive reviews compared to LiveChat: 100 vs 96

Chaport is better at customer service than LiveChat: 5.0 vs 4.6

Chaport is more user friendly than LiveChat: 5.0 vs 4.7

Chaport is better at value for money than LiveChat: 4.9 vs 4.5

LiveChat has more options than Chaport: 59 vs 35

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Software integrations: The Livechat platform has over 200 integrations
Message reception: There may be some delay in receiving messages in the chat
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Spell check: Automatic spell check of agents would be a plus

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Boost user engagement

  • - Set up optimized and customized chats

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
$150 credits (Team, Business and Enterprise Plans) (Save $150)
Get deal
logo liveagent

2. LiveAgent
4.0 (5 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Chaport

Chaport has more positive reviews than LiveAgent: 100 vs 97

Chaport is better at support than LiveAgent: 5.0 vs 4.8

Chaport is easy to use compared to LiveAgent: 5.0 vs 4.5

Chaport pricing plans are more competitive than LiveAgent: 4.9 vs 4.6

LiveAgent is more versatile than Chaport: 62 vs 35

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
Get deal
logo freshchat

3. Freshchat
3.8 (5 reviews)
1 deal available

Customer Support

Description

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to Chaport

Chaport has better positive reviews than Freshchat: 100 vs 79

Chaport is better at customer support than Freshchat: 5.0 vs 4.2

Chaport is better at ease to use than Freshchat: 5.0 vs 4.5

Chaport is better at value for money than Freshchat: 4.9 vs 4.0

Freshchat has more options than Chaport: 79 vs 35

Freshchat: Pros & Cons

Ease of use: The interface is easy to learn and intuitive
Customization: The chat window can be modified according to your needs and desires
Features: The online chat software offers many advanced services and can be easily integrated with other tools
Price: The software is more expensive than most of its competitors
Mobile: The mobile experience is less conclusive than the desktop version
Missing integrations: Some users need specific integrations that are not present

Best features

  • - Respond quickly to customer requests with the chatbot

  • - Optimize team management

  • - Get real-time performance reports

  • - Communicate with customers via your various messaging apps

  • - Boost your team's productivity

  • - Communicate in 33+ languages

Freshchat pricing

Free

Growth

$19 / user / month

Pro

$50 / user / month

Enterprise

$88 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo gorgias

4. Gorgias
4.2 (5 reviews)
1 deal available

Customer Support Customer Experience

Description

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to Chaport

Chaport is a better solution based on percentage of positive reviews than Gorgias: 100 vs 96

Chaport is a better solution for customer support than Gorgias: 5.0 vs 4.5

Chaport is easier to set up than Gorgias: 5.0 vs 4.5

Chaport is more suitable for small businesses thanks to its good value for money than Gorgias: 4.9 vs 4.5

Gorgias has more features than Chaport: 54 vs 35

Gorgias: Pros & Cons

Value for money: Pricing plans are very relevant for the features offered
Customer support: Gorgias’ customer service is responsive and has a solid expertise
Ease of use: The online tool is easy to learn and fun to use
Ticket merge: The ticket merging feature is sometimes laborious
Process automation: The rules and macros engine has some limitations
Information update: Updating the status of the completed tickets can take some time

Best features

  • - Accelerate request handling

  • - Simplify your agents’ work

  • - Benefit from numerous integrations

  • - Provide personalized experiences to your customers

  • - Provide your customers with quality answers

  • - Turn customer support into a profit center

  • - Automate your customer support

  • - Analyze and optimize your customer support performance

Gorgias pricing

Enterprise

Contact sales

Starter

$10 / month

Basic

$60 / month

Pro

$360 / month

Advanced

$900 / month
2nd and 3rd month's subcription free (Save $1,800)
Get deal
Smartsupp Logo

5. Smartsupp
3.8 (5 reviews)

Customer Support

Description

Smartsupp provides real-time customer communication solutions through live chat software, helping businesses engage with their website visitors and increase conversions.

Smartsupp compared to Chaport

Chaport is a better solution based on percentage of positive reviews than Smartsupp: 100 vs 95

Chaport is a better solution for customer support than Smartsupp: 5.0 vs 4.5

Chaport is easier to set up than Smartsupp: 5.0 vs 4.8

Chaport is more suitable for small businesses thanks to its good value for money than Smartsupp: 4.9 vs 4.4

Smartsupp has more functions than Chaport: 65 vs 35

Smartsupp: Pros & Cons

Real-time customer support: Smartsupp allows you to chat with your website visitors in real-time, providing instant assistance
Visitor tracking: Smartsupp tracks user activity on your website, giving you insights into what they are looking for
Mobile app availability: Smartsupp has a mobile app, enabling you to stay connected and provide support on the go.
Limited integrations: Smartsupp may not seamlessly integrate with all the other tools and software you use
Limited customization options: There may be limitations in terms of customizing the look and feel of the chat widget.
Basic reporting features: Smartsupp's reporting capabilities may not be as robust or detailed as other live chat software

Best features

  • - Mobile Apps

  • - Live Chat Support

  • - Visitor Recording

  • - Automatic Messages

  • - Automatic Messages

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Tidio Logo

6. Tidio
4.6 (5 reviews)

Customer Support

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to Chaport

Chaport has more positive reviews than Tidio: 100 vs 96

Chaport is better at support than Tidio: 5.0 vs 4.7

Chaport is more user friendly than Tidio: 5.0 vs 4.7

Chaport is better at value for money than Tidio: 4.9 vs 4.6

Tidio is better at number of features than Chaport: 64 vs 35

Tidio: Pros & Cons

Easy website chatbot integration: Tidio seamlessly integrates with your website for instant customer communication
Automated lead generation: Tidio's chatbots capture and qualify leads, saving you time and effort
Instant customer support: Tidio's live chat feature allows you to resolve customer queries in real-time.
Limited customization options: Tidio may not offer extensive customization features to match your specific branding needs
Potential ongoing costs: Over time, the cost of using Tidio's services may add up, especially as your business grows.
Dependency on internet connection: Tidio's performance and accessibility are reliant on a stable internet connection

Best features

  • - Live Chat Magic

  • - Automated Chatbots

  • - Email Marketing Integration

  • - Multi-channel Messaging

  • - Real-time Visitor Monitoring

There is no deal for this product
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drift logo

7. Drift
4.4 (5 reviews)

Customer Support

Description

Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.

Drift compared to Chaport

Chaport has more positive reviews than Drift: 100 vs 91

Chaport is better at support than Drift: 5.0 vs 4.5

Chaport is more user friendly than Drift: 5.0 vs 4.5

Chaport is better at value for money than Drift: 4.9 vs 4.1

Drift has more features than Chaport: 151 vs 35

Drift: Pros & Cons

Real-time engagement: Drift allows businesses to engage with their customers in real-time, improving customer service and boosting sales
Personalized interactions: The software uses AI to provide personalized experiences to each customer, making them feel valued and increasing customer satisfaction
Easy integration: Drift can be easily integrated with other platforms and tools, making it a versatile addition to any business's tech stack.
Limited customization: Drift does not offer much flexibility in terms of customization, which can be a significant drawback for businesses with specific needs
High pricing: The software is quite expensive, making it less accessible for small businesses or startups
Learning curve: Drift can be somewhat complex to understand and use effectively, especially for those who are not tech-savvy.

Best features

  • - AI Automation

  • - Chatbots and Email Marketing Tools

  • - Sales Automation

  • - Seamless Integration

  • - Personalized Customer Experience

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chaport logo

8. Chaport
4.8 (5 reviews)

Customer Support

Description

Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.

Chaport: Pros & Cons

Easy to Use: Chaport is designed with a user-friendly interface, making it easy for both businesses and customers to use
Multi-Channel Support: Chaport allows businesses to connect with customers through various channels such as live chat, email, and social media platforms
Advanced Features: Chaport offers advanced features like automated responses, visitor tracking, and detailed reports which help businesses improve their customer service.
Limited Customization: Chaport does not offer extensive customization options, which can limit its usefulness for businesses with specific needs
No CRM Integration: The software lacks integration with CRM systems, which can make managing customer relationships more difficult
Limited Automation Features: Chaport lacks advanced automation features, which could potentially save time and improve efficiency.

Best features

  • - Multi-channel support

  • - Group chats and saved replies

  • - Visitor information and detailed reports

  • - Ease of use

  • - Mobile application

There is no deal for this product
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