Pros from reviewers

• Cost-effective: The paid version of Chatfuel is fairly priced and provides good value for money, especially given the positive results users have seen from the free trial

• Ease of use: Chatfuel's drag-and-drop builder allows users to create chatbots without any coding or special skills, making it incredibly simple to use

• Integration with external systems: Chatfuel was one of the first platforms to allow integration with external systems, enabling interesting automations and webviews

• Automation of sales funnel: Chatfuel has helped users automate their sales funnel, saving money and boosting the number of qualified leads

• User-friendly for beginners: Chatfuel is a reliable tool for creating initial bots, with a direct approach and simple interface that makes it easy for novices to build a bot and guide it in various directions.

Cons from reviewers

• Limited publishing channels: Chatfuel is primarily focused on Facebook Messenger, limiting its use for those who wish to deploy chatbots on other platforms such as websites

• Slow rate of growth: Despite being one of the first platforms to allow integration with external systems, Chatfuel's rate of growth and introduction of new features has been slower compared to its competitors

• Time-consuming implementation: While Chatfuel offers quick implementation, it requires a substantial time investment to fully set up and customize

• Limited free version: Some users find the free version of Chatfuel too limited in its functionalities, pushing them towards the paid version

• Complexity for novice users: Despite its user-friendly interface, novice users may find the software complex and may require tutorial videos or notes to fully understand it.