25 Best Alternatives to Drift in May 2024

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Drift

Freshdesk: Pros & Cons

Best features

• - Optimize ticket management

• - Give users autonomy

• - Enhance customer satisfaction

• - Centralize knowledge base

• - Opt for multi-channel support

• - Ensure team collaboration

• - Access customized performance reports

• - Strengthen data security

Freshdesk pricing

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Drift

LiveChat: Pros & Cons

Best features

• - Optimize customer service performance

• - Manage teams

• - Contact your prospects from multiple channels

• - Access reports on your agents and their performance

• - Secure your data

• - Boost user engagement

• - Set up optimized and customized chats

LiveChat pricing

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Drift

LiveAgent: Pros & Cons

Best features

• - Boost the efficiency of your FAQ

• - Create a customer community

• - Advanced reporting

• - Optimize customer request management

• - Chat with your customers live

• - Access a call center

• - Social media integration

• - Gamification

LiveAgent pricing

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Drift

Intercom: Pros & Cons

Best features

• - Collaborate with your team

• - Multilingual support

• - Customer feedback and surveys

• - Performance analytics

• - Automate conversations

• - Chat with your customers in real time

• - Easily onboard new customers

• - Access data to personalize customer conversations

Intercom pricing

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Drift

Zendesk: Pros & Cons

Best features

• - Knowledge base

• - Automation and workflow

• - Reporting and analytics

• - Customer engagement

• - Customization and branding

• - Ticketing system

• - Multichannel support

• - Integration

Description

Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.

Reply io compared to Drift

Reply io: Pros & Cons

Best features

• - Discover new prospects

• - Engage your target audience

• - Track and improve your performance

• - Benefit from a variety of resources

• - Reach your prospects instantly

• - Optimize your outreach with AI

• - Collaborate with your team seamlessly

• - Streamline your business processes

Reply io pricing

Description

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to Drift

Freshchat: Pros & Cons

Best features

• - Respond quickly to customer requests with the chatbot

• - Optimize team management

• - Get real-time performance reports

• - Communicate with customers via your various messaging apps

• - Boost your team's productivity

• - Communicate in 33+ languages

Freshchat pricing

Description

Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.

Collect.chat compared to Drift

Collect.chat: Pros & Cons

Best features

• - Improve customer satisfaction

• - Increase conversions

• - Connect your third-party applications

• - Automated lead generation

• - Multilingual chatbots

• - Appointments available at any time

• - Reduce your acquisition costs

• - Human handover option

Collect.chat pricing

Description

Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.

Joonbot compared to Drift

Best features

• - Integrations

• - Drag-and-drop builder

• - Personalisation

• - Logic & calculation

• - Performance tracking

• - Multiple formats

• - Targeting

Joonbot pricing

Description

Podium is a comprehensive messaging and customer interaction platform that facilitates communication and transaction processes for businesses. It integrates multiple communication channels—such as texts, emails, online reviews, and social media interactions—into a single, streamlined inbox.

Podium compared to Drift

Podium: Pros & Cons

Best features

• - Unified inbox

• - Review management

• - Payment processing

• - Customer segmentation

• - AI-powered responses

Podium pricing

Description

Shift simplifies managing multiple email accounts and apps in one place, boosting productivity and saving time.

Shift compared to Drift

Shift: Pros & Cons

Best features

• - App integration

• - Workspace customization

• - Security and privacy

• - Multi-platform support

• - Notification management

• - Cross-account search

• - Unified email management

• - Streamlined workflow

Description

Birdeye brings value by helping businesses manage and improve their online reputation, customer experience, and revenue through its all-in-one customer experience platform.

Birdeye compared to Drift

Birdeye: Pros & Cons

Best features

• - Competitor analysis

• - Social media management made easy

• - All-in-one reputation management

• - Automated review request

• - Actionable customer insights

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to Drift

Tidio: Pros & Cons

Best features

• - Live Chat Magic

• - Automated Chatbots

• - Email Marketing Integration

• - Multi-channel Messaging

• - Real-time Visitor Monitoring

Description

Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.

Comm100 live chat compared to Drift

Comm100 live chat: Pros & Cons

Best features

• - Real-time chat functionality

• - Customizable chat windows and pre-chat surveys

• - Intelligent routing and automated chat invitations

• - Mobile compatibility

Description

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

JivoChat compared to Drift

JivoChat: Pros & Cons

Best features

• - Track performances with an integrated CRM

• - Communicate through your website

• - Chat with customers on their favorite platform

• - Engage through the phone or videocalls

• - Improve team efficiency

• - Customize your chat to match your brand

• - Use canned responses to save time

• - Analyze visitor behavior with heatmaps

JivoChat pricing

Description

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

Crisp compared to Drift

Crisp: Pros & Cons

Best features

• - Live Chat Feature

• - Email Integration

• - CRM Feature

• - Knowledge Base Creation

• - Automation and Chatbot Features

Description

Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.

Zoho SalesIQ compared to Drift

Zoho SalesIQ: Pros & Cons

Best features

• - Real-time visitor tracking

• - Advanced analytics

• - Integration capabilities

• - Mobile version

• - Automated chatbots and multi-channel messaging

Description

Landbot empowers your marketing, sales, and customer support teams with an easy-to-use intuitive chatbot builder and conversation manager.

Landbot compared to Drift

Landbot: Pros & Cons

Best features

• - Multi-channel integration

• - Customizable chatbots

• - Multilingual support

• - Personalized conversation flow

• - CRM integration

• - Easy deployment

• - Powerful analytics

• - Human takeover

Landbot pricing

Description

Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.

Chaport compared to Drift

Chaport: Pros & Cons

Best features

• - Multi-channel support

• - Group chats and saved replies

• - Visitor information and detailed reports

• - Ease of use

• - Mobile application

Description

Quiq Messaging is a customer communication software that allows businesses to engage with customers through their preferred messaging channels. It supports SMS, Facebook Messenger, Web Chat, and more. With features like automated responses and conversation management, it enhances customer service efficiency. Quiq Messaging is ideal for businesses aiming to improve their customer interaction and response times.

Quiq messaging compared to Drift

Quiq messaging: Pros & Cons

Best features

• - Multi-channel Engagement

• - Automation Capabilities

• - Real-time Conversations

• - Conversation History Tracking

• - CRM Integration

Description

User.com is a full-stack marketing automation software designed to enhance engagement and improve conversion by using a single data source for your customers. It provides tools for email marketing, live chat, web visitor tracking, and CRM. The software helps businesses understand their customers' behavior and automate personalized communication across various channels to boost customer experience and loyalty.

User com compared to Drift

User com: Pros & Cons

Best features

• - Marketing and Sales Automation

• - User Behavior Analysis

• - Personalized Messaging

• - Multichannel Marketing Campaign Management

• - Integration with Third Parties

Description

Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer issues effectively, track user behavior, and gather valuable feedback. Its goal is to enhance the customer experience by providing immediate, direct support within the app itself.

Helpshift compared to Drift

Helpshift: Pros & Cons

Best features

• - In-App Support

• - AI-Powered Automations

• - Integration Capabilities

• - Customizable Interface

• - Analytics and Reports

Description

GoSquared is a suite of integrated products to help you grow your business. From understanding the effectiveness of your digital marketing, to converting new users, to engaging with customers personally at scale, GoSquared helps you get closer to customers at every stage of their journey.

GoSquared compared to Drift

Best features

• - Real-time analytics

• - Live chat

• - Funnel reports

• - Behavioral analytics

• - Customer data platform

• - E-commerce analytics

• - Live events

• - Email campaigns

GoSquared pricing

Description

Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping, subscriber segmentation, and analytics. It also supports e-commerce integrations, allowing for seamless product promotion and sales within the chat interface.

Chatfuel compared to Drift

Chatfuel: Pros & Cons

Best features

• - AI-powered

• - No programming required

• - Multilingual support

• - Integration capabilities

• - Analysis Feature

Description

Full service concierge car buying experience leveraging Drivly's commerce platform – delivered right to your driveway.

Drivly Concierge compared to Drift

Best features

• - Tell them what you want

• - Drivly’s AI goes to work

• - Get on the road

• - Central API product

• - Trusted advisor role

• - Seamless digital environment

• - Wholesale vehicle purchases

• - Comprehensive inventory access