List of Alternatives to Chatfuel
Here are some of Chatfuel's top competitors in the Customer Support category: LiveAgent, Smartsupp, Tidio or Drift.
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
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Boost the efficiency of your FAQ
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Social media integration
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Chat with your customers live
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Optimize customer request management
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Create a customer community
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Gamification
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Access a call center
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Advanced reporting
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / monthReyes Paucek
Unified Multichannel Queue & Smart Tagging
LiveAgent made it much easier for our small support team to keep track of email, chat, and social messages in one queue, and the ticket tagging has been genuinely useful when we need to spot recurring issues without digging through old threads
July 28, 2026
Smartsupp provides real-time customer communication solutions through live chat software, helping businesses engage with their website visitors and increase conversions.
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Live chat support
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Visitor recording
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Mobile apps
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Automatic messages
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Automatic messages
Patrick N
Smartsupp: A Journey of Reliable Service and Customer Satisfaction
I've been a loyal customer of Smartsupp for quite some time now. It's a software that delivers exactly what it promises, providing all the necessary functionalities I need. I did notice a slight dip in my site's performance, but when I reached out to their support team, they assured me they were working on it. I appreciate their honesty and transparency in handling the situation. Six months later, I checked in again and they reiterated their commitment to resolving the issue. I admire their dedication to finding a solution, even if it takes a bit of time. They also made a move to increase their prices, which I see as a positive step towards maintaining and enhancing the quality of their service. When I shared my concerns about the price increase, they were quick to offer a discount on my next annual billing cycle. This gesture showed me that they value my loyalty and are willing to go the extra mile to keep me satisfied. It's a two-year commitment, but I'm confident that they'll resolve any issues during this period. The mobile app may have a few kinks, but it's still functional and gets the job done. It's not perfect, but it's a basic messaging application that serves its purpose. I'm sure they're working on improving this aspect as well. All in all, if you're looking for a reliable service that delivers on its promises and values customer satisfaction, Smartsupp is the way to go. Their support may take some time, but they're committed to resolving issues and improving their service. It's a journey, and I'm glad to be part of it.
October 13, 2024
25% off all monthly and annual plans
Get deal for free
1 deal available
25% off all monthly and annual plans
Get deal for freeTidio is a versatile customer service platform designed to help businesses connect with their customers more easily and efficiently, bringing together live chat, AI-driven chatbots, a simple help desk, and multichannel messaging.
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Help desk and ticketing
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Multichannel inbox
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AI-powered Lyro Agent
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Customizable chatbots
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Live chat widget
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Analytics and reporting
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Multilingual support
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Integrations and automation
Free
$0 (Freemium)Starter
$29 / monthGrowth
$59 / monthPlus
$749 / monthSable G
Enhancing Sales Strategies with Tidio's Visitor Tracking Feature
As a sales manager, I've found Tidio's visitor tracking feature extremely useful. It gives us real-time insights into visitor behavior, helping us tailor our sales strategies accordingly
October 21, 2024
Drift is a conversational marketing platform that unites marketing and sales in real-time conversations with customers. Its software is designed to engage website visitors through live chat and chatbots, allowing businesses to qualify leads, book meetings, and provide personalized customer support directly.
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Real-time messaging
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Lead routing
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In-app messaging
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Meeting scheduling
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AI-powered chatbots
Charlotte S
Top-notch Real-time Customer Interaction Tool
I have a highly positive view of Drift and am glad to serve my customers in real time using the Drift chat widget, which lets me qualify leads instantly. I value how Drift chat allows my customers to connect immediately within our product. If they face issues or have queries, they don't need to wait for email support; all their questions can be answered instantly within the chat. It's also handy for my teams to use the mobile app to handle customer chats from anywhere. We frequently get many questions and leads from our landing page, and Drift has assisted us in automating leads and pushing them into our CRM systems. Integrating the chat widget within the app is easy and simple. The web app (dashboard) is a bit slow to load at first, but the chat is extremely fast and reliable. I do wish they had an Android SDK to start conversations within the app. I chose Drift because it was easy to set up and for its user interface.
October 22, 2024
A centralized and optimized messaging service
4.2/5
(68)
Redeemed by 264 members
1 deal available
14 days free
Get deal for free
1 deal available
14 days free
Get deal for freeFreshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.
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Get real-time performance reports
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Optimize team management
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Respond quickly to customer requests with the chatbot
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Communicate in 33+ languages
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Communicate with customers via your various messaging apps
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Boost your team's productivity
Free
$0 (Freemium)Growth
$23 / user / monthPro
$59 / user / monthEnterprise
$95 / user / monthMitchel Kohler
Fast, Flexible Reply Templates and Smart Labels
What I appreciate most is how easy it is to create reply templates for common support cases while still allowing agents to personalize the message, and the conversation labels have been handy for spotting recurring product issues
July 25, 2026
7 days free + 10% off annual plans
Get deal for free
1 deal available
7 days free + 10% off annual plans
Get deal for freePut a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.
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Provide your customers with quality answers
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Benefit from numerous integrations
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Turn customer support into a profit center
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Automate your customer support
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Accelerate request handling
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Simplify your agents’ work
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Analyze and optimize your customer support performance
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Provide personalized experiences to your customers
Enterprise
Custom pricingStarter
$10 / monthBasic
$50 / monthPro
$300 / monthAdvanced
$750 / monthBeau O'Keefe
Ecommerce-First Helpdesk with In-Ticket Order Actions
The thing I appreciate most in Gorgias is how practical the automation is. We built rules that tag VIP customers, flag chargeback language, and assign return requests automatically based on keywords. It is not magic, and you still need someone to review edge cases, but it removes a lot of repetitive work from the inbox
July 25, 2026
LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.
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Access reports on your agents and their performance
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Manage teams
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Optimize customer service performance
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Set up optimized and customized chats
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Secure your data
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Contact your prospects from multiple channels
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Boost user engagement
Enterprise
Custom pricingStarter
$20 per user per monthTeam
$41 per user per monthBusiness
$59 per user per monthMitch Upton
Chat Archives That Improve FAQs
LiveChat is not magic, but it does the basics very well and consistently. The built-in chat surveys gave us a clearer picture of which conversations felt helpful to customers, and that feedback has been more actionable than long email surveys
July 25, 2026
50% off all plans for 1 year
Get dealCollect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.
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Automated lead generation
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Human handover option
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Connect your third-party applications
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Improve customer satisfaction
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Multilingual chatbots
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Appointments available at any time
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Increase conversions
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Reduce your acquisition costs
Free
Lite
$24 / monthStandard
$49 / monthPlus
$99 / monthCharlotte S
Streamlined Workflow: Software Integration with Slack and Mailchimp
The software's ability to integrate with other platforms like Slack and Mailchimp has streamlined our workflow significantly
June 8, 2024
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