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8 Best Alternatives to Chatfuel in May 2024

Alternatives & Competitors to Chatfuel

  1. 1. LiveChat
  2. 2. LiveAgent
  3. 3. Freshchat
  4. 4. Gorgias
  5. 5. Collect.chat
  6. 6. Smartsupp
  7. 7. Tidio
  8. 8. Drift
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Here are competitors or alternatives to Chatfuel and other similar Customer Support software. You need to consider some important factors when choosing a tool like Chatfuel for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Chatfuel that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Chatfuel. Discover sofware like LiveChat, LiveAgent, Freshchat or Gorgias.

List of Alternatives to Chatfuel

From Customer Support tools, we have selected the best alternatives to Chatfuel based on reviews for each solution and similarities with Chatfuel. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo livechat

1. LiveChat
4.4 (5 reviews)
1 deal available

Customer Support

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Chatfuel

LiveChat has better positive reviews compared to Chatfuel: 96 vs 84

LiveChat is better at customer service than Chatfuel: 4.6 vs 4.0

LiveChat is more user friendly than Chatfuel: 4.7 vs 4.0

LiveChat is better at value for money than Chatfuel: 4.5 vs 4.1

Chatfuel has more options than LiveChat: 68 vs 59

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Software integrations: The Livechat platform has over 200 integrations
Message reception: There may be some delay in receiving messages in the chat
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Spell check: Automatic spell check of agents would be a plus

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Boost user engagement

  • - Set up optimized and customized chats

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
$150 credits (Team, Business and Enterprise Plans) (Save $150)
Get deal
logo liveagent

2. LiveAgent
4.0 (5 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Chatfuel

LiveAgent has more positive reviews than Chatfuel: 97 vs 84

LiveAgent is better at support than Chatfuel: 4.8 vs 4.0

LiveAgent is easy to use compared to Chatfuel: 4.5 vs 4.0

LiveAgent pricing plans are more competitive than Chatfuel: 4.6 vs 4.1

Chatfuel is more versatile than LiveAgent: 68 vs 62

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
Get deal
logo freshchat

3. Freshchat
3.8 (5 reviews)
1 deal available

Customer Support

Description

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to Chatfuel

Chatfuel has better positive reviews than Freshchat: 84 vs 79

Freshchat is better at customer support than Chatfuel: 4.2 vs 4.0

Freshchat is better at ease to use than Chatfuel: 4.5 vs 4.0

Chatfuel is better at value for money than Freshchat: 4.1 vs 4.0

Freshchat has more options than Chatfuel: 79 vs 68

Freshchat: Pros & Cons

Ease of use: The interface is easy to learn and intuitive
Customization: The chat window can be modified according to your needs and desires
Features: The online chat software offers many advanced services and can be easily integrated with other tools
Price: The software is more expensive than most of its competitors
Mobile: The mobile experience is less conclusive than the desktop version
Missing integrations: Some users need specific integrations that are not present

Best features

  • - Respond quickly to customer requests with the chatbot

  • - Optimize team management

  • - Get real-time performance reports

  • - Communicate with customers via your various messaging apps

  • - Boost your team's productivity

  • - Communicate in 33+ languages

Freshchat pricing

Free

Growth

$19 / user / month

Pro

$50 / user / month

Enterprise

$88 / user / month
90% off the Pro plan for 1 year (Save $100,000)
Get deal
logo gorgias

4. Gorgias
4.2 (5 reviews)
1 deal available

Customer Support Customer Experience

Description

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to Chatfuel

Gorgias is a better solution based on percentage of positive reviews than Chatfuel: 96 vs 84

Gorgias is a better solution for customer support than Chatfuel: 4.5 vs 4.0

Gorgias is easier to set up than Chatfuel: 4.5 vs 4.0

Gorgias is more suitable for small businesses thanks to its good value for money than Chatfuel: 4.5 vs 4.1

Chatfuel has more features than Gorgias: 68 vs 54

Gorgias: Pros & Cons

Value for money: Pricing plans are very relevant for the features offered
Customer support: Gorgias’ customer service is responsive and has a solid expertise
Ease of use: The online tool is easy to learn and fun to use
Ticket merge: The ticket merging feature is sometimes laborious
Process automation: The rules and macros engine has some limitations
Information update: Updating the status of the completed tickets can take some time

Best features

  • - Accelerate request handling

  • - Simplify your agents’ work

  • - Benefit from numerous integrations

  • - Provide personalized experiences to your customers

  • - Provide your customers with quality answers

  • - Turn customer support into a profit center

  • - Automate your customer support

  • - Analyze and optimize your customer support performance

Gorgias pricing

Enterprise

Contact sales

Starter

$10 / month

Basic

$60 / month

Pro

$360 / month

Advanced

$900 / month
2nd and 3rd month's subcription free (Save $1,800)
Get deal
logo collect.chat

5. Collect.chat
4.8 (5 reviews)
1 deal available

Customer Support

Description

Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.

Collect.chat compared to Chatfuel

Collect.chat has better positive reviews than Chatfuel: 95 vs 84

Collect.chat is better at customer support than Chatfuel: 4.5 vs 4.0

Collect.chat's user interface is more convenient than Chatfuel: 4.7 vs 4.0

Collect.chat pricing plans are more competitive than Chatfuel: 4.5 vs 4.1

Chatfuel has more options than Collect.chat: 68 vs 17

Collect.chat: Pros & Cons

Easy to use: The Collect.chat tool is easy to configure and use
Free templates: It’s quick to find a template and adapt it to your needs
Customer support: The support service is responsive and very competent
WhatsApp notifications: The platform allows you to receive messages via the WhatsApp application
Free plan: Many users find the free plan too restrictive to properly evaluate the solution
Integration steps: These steps could be shortened

Best features

  • - Improve customer satisfaction

  • - Increase conversions

  • - Connect your third-party applications

  • - Automated lead generation

  • - Multilingual chatbots

  • - Appointments available at any time

  • - Reduce your acquisition costs

  • - Human handover option

Collect.chat pricing

Free

Lite

$24 / month

Standard

$49 / month

Plus

$99 / month
50% off all plans for 1 year (Save $594)
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Smartsupp Logo

6. Smartsupp
3.8 (5 reviews)

Customer Support

Description

Smartsupp provides real-time customer communication solutions through live chat software, helping businesses engage with their website visitors and increase conversions.

Smartsupp compared to Chatfuel

Smartsupp is a better solution based on percentage of positive reviews than Chatfuel: 95 vs 84

Smartsupp is a better solution for customer support than Chatfuel: 4.5 vs 4.0

Smartsupp is easier to set up than Chatfuel: 4.8 vs 4.0

Smartsupp is more suitable for small businesses thanks to its good value for money than Chatfuel: 4.4 vs 4.1

Chatfuel has more functions than Smartsupp: 68 vs 65

Smartsupp: Pros & Cons

Real-time customer support: Smartsupp allows you to chat with your website visitors in real-time, providing instant assistance
Visitor tracking: Smartsupp tracks user activity on your website, giving you insights into what they are looking for
Mobile app availability: Smartsupp has a mobile app, enabling you to stay connected and provide support on the go.
Limited integrations: Smartsupp may not seamlessly integrate with all the other tools and software you use
Limited customization options: There may be limitations in terms of customizing the look and feel of the chat widget.
Basic reporting features: Smartsupp's reporting capabilities may not be as robust or detailed as other live chat software

Best features

  • - Mobile Apps

  • - Live Chat Support

  • - Visitor Recording

  • - Automatic Messages

  • - Automatic Messages

There is no deal for this product
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Tidio Logo

7. Tidio
4.6 (5 reviews)

Customer Support

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to Chatfuel

Tidio has more positive reviews than Chatfuel: 96 vs 84

Tidio is better at support than Chatfuel: 4.7 vs 4.0

Tidio is more user friendly than Chatfuel: 4.7 vs 4.0

Tidio is better at value for money than Chatfuel: 4.6 vs 4.1

Chatfuel is better at number of features than Tidio: 68 vs 64

Tidio: Pros & Cons

Easy website chatbot integration: Tidio seamlessly integrates with your website for instant customer communication
Automated lead generation: Tidio's chatbots capture and qualify leads, saving you time and effort
Instant customer support: Tidio's live chat feature allows you to resolve customer queries in real-time.
Limited customization options: Tidio may not offer extensive customization features to match your specific branding needs
Potential ongoing costs: Over time, the cost of using Tidio's services may add up, especially as your business grows.
Dependency on internet connection: Tidio's performance and accessibility are reliant on a stable internet connection

Best features

  • - Live Chat Magic

  • - Automated Chatbots

  • - Email Marketing Integration

  • - Multi-channel Messaging

  • - Real-time Visitor Monitoring

There is no deal for this product
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drift logo

8. Drift
4.4 (5 reviews)

Customer Support

Description

Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.

Drift compared to Chatfuel

Drift has more positive reviews than Chatfuel: 91 vs 84

Drift is better at support than Chatfuel: 4.5 vs 4.0

Drift is more user friendly than Chatfuel: 4.5 vs 4.0

Drift has more features than Chatfuel: 151 vs 68

Drift: Pros & Cons

Real-time engagement: Drift allows businesses to engage with their customers in real-time, improving customer service and boosting sales
Personalized interactions: The software uses AI to provide personalized experiences to each customer, making them feel valued and increasing customer satisfaction
Easy integration: Drift can be easily integrated with other platforms and tools, making it a versatile addition to any business's tech stack.
Limited customization: Drift does not offer much flexibility in terms of customization, which can be a significant drawback for businesses with specific needs
High pricing: The software is quite expensive, making it less accessible for small businesses or startups
Learning curve: Drift can be somewhat complex to understand and use effectively, especially for those who are not tech-savvy.

Best features

  • - AI Automation

  • - Chatbots and Email Marketing Tools

  • - Sales Automation

  • - Seamless Integration

  • - Personalized Customer Experience

There is no deal for this product
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