Pros from reviewers
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Visually pleasing and user-friendly survey builder: Zonka Feedback offers an appealing, modern-looking survey software with visually pleasing surveys and feedback forms. The visual Survey Builder is easy to use and intuitive, making the process of setting up surveys enjoyable.
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Powerful reporting feature: The software provides detailed reports with just one click. The design of the entire analytics system is impressive, allowing users to quickly browse through reports and delve deeper when necessary. This feature has been instrumental in helping teams make informed business decisions.
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Helpful and responsive support team: The team at Zonka Feedback is easy to work with, providing quick and responsive assistance for all user needs. Even when users encounter problems, the support team continues to assist and guide them through every step of the process.
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Customizable surveys with logic actions: Zonka Feedback allows users to create customized surveys with if then actions. This feature, along with the provided templates, are incredibly useful as a starting point for creating surveys and constructing a good survey.
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Integration capabilities: Zonka Feedback offers many integrations and a promising roadmap. Users have found the integration with other software like HubSpot to be helpful, despite needing more detailed instructions. The software also includes an SMS sending feature, which appears impressive.
Cons from reviewers
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Software is not intuitive: Despite its many features, some users find Zonka Feedback to be user-unfriendly and not intuitive, making it difficult to navigate and use
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Lack of undo option: The software does not have an undo option, which can lead to loss of work if something is accidentally deleted
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Limited customization options: While Zonka Feedback offers a variety of features, some users would appreciate more customization options for responses, including more design choices like colors, fonts, and other elements
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Issues with integrations: Some users have reported problems with integrations, particularly with HubSpot, indicating that the instructions provided could be more detailed
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Limited data analytics: Some users find the data analytics provided by Zonka Feedback to be average and not completely fulfilling their organization's needs, suggesting that this feature could be improved.
Main features
Starting Price
Free Plan
Multi-channel Feedback Collection
Real-time Reporting and Insights
Customizable Surveys
Integration Capabilities
Customer Satisfaction Tracking
Starting Price
N/A
Free Plan
No
Multi-channel Feedback Collection
Real-time Reporting and Insights
Customizable Surveys
Integration Capabilities
Customer Satisfaction Tracking
What is Zonka feedback?
How Zonka feedback compare to similar software?
Product
Zonka feedback
5.0
Zonka feedback reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Zonka feedback best for according to our reviewers?
Market Research Teams: Zonka Feedback is suitable for teams conducting market research due to its visually appealing surveys and easy-to-use Survey Builder. Its intuitive nature and survey logics make it a handy tool for creating and distributing surveys
Customer Service Teams: The software is beneficial for customer service teams, as it allows for easy collection of customer feedback to improve products and services. It also aids in the onboarding and offboarding of clients, with a user-friendly Survey Builder and customizable templates
Event Organizers: Zonka Feedback is a great tool for event organizers, especially for collecting offline surveys at venues or events. Despite minor bugs, it is considered one of the best survey tools on the market due to its responsive support team
Business Analysts: The software is ideal for business analysts due to its powerful reporting feature. It provides detailed reports with one click, allowing for quick browsing and deeper analysis when necessary. This helps in making informed business decisions
Workshop Facilitators: Zonka Feedback is excellent for workshop facilitators who need advanced surveying tools. The software exceeded expectations with its comprehensive set of features, user-friendly platform, and exceptional support.
Zonka feedback reviews
5.0
Zonka feedback rating
4.8
Ease of use
4.8
Customer service
4.8
Value for money
4.8
Likelihood to recommend
4.8
Features
5 Zonka feedback reviews
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Ruth M
Appreciating Zonka Feedback's Sleek Design
I primarily use Zonka Feedback to collect survey responses to improve our products for customers. It's also handy for onboarding and offboarding clients. The software is feature-rich, requiring some time to learn and test, but this isn't a downside. It's essential to fully comprehend all the features to establish an effective automatic system. I find the Survey Builder very user-friendly, with numerous features and customization options. I value the ability to create and customize with a single click, as I'm not keen on using code. The quick and adaptable design of Zonka Feedback is a significant advantage for me. The provided templates are incredibly useful as a starting point for creating surveys. They provide lists of questions and sequences that aid in constructing a good survey. The system is easy to navigate, and their help section is packed with informative articles about the various features. One feature I find especially useful is the ability to create customized surveys with "if" "then" actions.
May 4, 2024
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Maria Rodriguez
Zonka Feedback: A Satisfying Experience
I have been using Zonka Feedback for a few months now and I am extremely satisfied with its performance
April 30, 2024
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Sean Williams
Excellent & Continuously Improving
As a long-time user of Zonka, I'm truly impressed by the platform's continuous innovation and addition of new features. They consistently devise new methods to simplify and enhance the collection and analysis of customer feedback. I particularly appreciate Zonka's customizable survey templates, which offer a variety of options for collecting feedback via email, SMS, web, and mobile. The platform's webhooks and advanced segmentation provide great flexibility to engage with the right people at the right time. There's also an inbox feature that enables monitoring of extreme customer feedback, facilitating interaction and resolution of customer experience challenges. If you're in need of a tech-forward customer experience or surveying platform, Zonka is definitely a top contender.
April 22, 2024
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Madison
Superior Customer Support from a Top-Notch Feedback Platform
My experience with Zonka Feedback has been outstanding. Their exceptional support and quick, responsive assistance for all our needs truly stands out. The user-friendly platform, packed with numerous features, has significantly enhanced our company's ability to capture and measure customer feedback effectively. I am particularly thankful to [sensitive content hidden] for their exceptional assistance throughout. What impressed me the most about Zonka Feedback was its comprehensive set of features that perfectly met our needs and goals. However, I would appreciate more customization options for our responses, including more design choices like colors, fonts, and other elements, which are currently only available for welcome and exit screens. A larger comment section for more detailed feedback would also be beneficial. We switched to Zonka Feedback because it offered all the features we were looking for.
April 15, 2024
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Kevin S
Zonka, You're Doing Great!
I consider Zonka Feedback to be an excellent tool, especially as the LTD. It's a powerful tool for unlimited data collection. The design is intuitive and user-friendly, offering a broad selection of well-designed templates. It even includes an SMS sending feature, which I haven't tried yet, but it appears impressive. There are also many integrations available and a promising roadmap. The support team is very responsive and helpful. However, there are a few minor issues. For example, I can't change the font on the welcome screen, and when I integrate my survey results into Google Sheet, I can't see the number of questions, only the text. I chose Zonka Feedback for its price, current functionalities, and roadmap. I mainly switched to Zonka Feedback because of its cost.
April 13, 2024
