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SurveySparrow Reviews
42 reviews
Save BIG on
SurveySparrow
Save up to $10 on SurveySparrow
SurveySparrow
Used by 115 members
14 days free
Save up to $10 on SurveySparrow
Save BIG on
SurveySparrow
- 01 What is SurveySparrow?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How SurveySparrow compare to similar software?
- 05 Who is SurveySparrow best for according to our reviewers?
- 06 SurveySparrow Reviews
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Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.
01 What is SurveySparrow?
SurveySparrow is a versatile online tool that allows businesses to create surveys to gather valuable customer information, helping to drive more effective marketing strategies. The software as a service (SaaS) tool enhances customer, product, and employee experiences, improving company reputation and performance. It is used across various industries including healthcare, education, hospitality, travel, and agencies. With over 100,000 customers in 149 countries, SurveySparrow is a leading player in satisfaction surveys. It has been recognized as a Leader Winter 2021 and Top 100 Fastest Growing Products by G2. Major brands like Xerox, Honda, Opera, Exin, and Godrej Consumer Products have used SurveySparrow to create better experiences. The platform has achieved a 90% survey completion rate, demonstrating its effectiveness in improving internal and external relationships.
02 Pros and cons from reviewers
Pros from reviewers
-
Ease of use
SurveySparrow is appreciated for its ease in building survey forms using provided templates and the ability to select a theme that matches the user's objective -
Versatility and omnichannel data gathering
SurveySparrow is an excellent tool for gathering omnichannel data from various platforms such as email, web links, and social networks -
Cost-effectiveness
Users value the software's adaptability and cost-effectiveness, with a superior plan and pricing that offers an excellent free plan to begin setting up the platform. -
Outstanding service and swift support
Users have praised the outstanding service and swift support provided by SurveySparrow, with the support team promptly addressing any issues -
Advanced conditional logic technology
SurveySparrow uses advanced conditional logic technology, enabling the creation of user-friendly feedback forms that feel like human interaction
Cons from reviewers
-
Difficulty in rearranging text fields
Users have reported issues with rearranging text fields on the survey forms. Despite multiple attempts, they were unable to align the fields to their desired grid, disrupting the form's layout and design -
Slow page loading
Some users have noticed that SurveySparrow tends to slow down the pages where the forms are located. This could potentially decrease future SEO ranking possibilities -
High cost for advanced features
Users have reported a significant cost increase to access advanced features of SurveySparrow -
Daily promotional emails and paid templates
Some users have expressed annoyance with the daily promotional emails from SurveySparrow. Additionally, they were disappointed that the templates were not free and required a premium subscription to use -
Poor customer service and billing issues
Some users have reported poor customer service experiences, including responses being locked and being charged for deleted surveys. There have also been issues with the billing process, including unauthorized automatic renewals and lack of clarity in billing statements.
SurveySparrow
Omnichannel experience management solution
14 days free
Save up to $10
03 Main features
Starting Price
Free Plan
Tailor surveys to your needs
Optimize employee engagement
Enjoy an all-in-one platform
Improve product quality
Deliver a superior customer experience
Starting Price
$43
/ month
Free Plan
Yes
Tailor surveys to your needs
Optimize employee engagement
Enjoy an all-in-one platform
Improve product quality
Deliver a superior customer experience
SurveySparrow
Omnichannel experience management solution
14 days free
Save up to $10
04 How SurveySparrow compare to similar software?
SurveySparrow and Typeform are leading platforms in the online survey and form-building arena, each presenting distinct methodologies to elevate user engagement and data collection efficacy. Understanding the differences between them is key to selecting the most appropriate tool for your needs.
SurveySparrow is acclaimed for its unique approach to surveys, offering a conversational interface that mimics a chat-like experience. This engaging format tends to yield higher response rates as it creates a more interactive and less tedious survey-taking experience. The platform is highly versatile, supporting various types of surveys, including NPS, employee feedback, and customer satisfaction surveys. Additionally, SurveySparrow provides robust automation capabilities that streamline follow-ups and data collection, coupled with rich analytics tools to analyze trends and generate actionable insights.
In contrast, Typeform prioritizes design and user experience, delivering surveys that are...
SurveySparrow
Used by 115 members
Omnichannel experience management solution
14 days free
Save up to $10
Typeform
Used by 4580 members
Create beautiful forms and surveys that actually convert.
40% off all annual plans
Save up to $1,236
05 Who is SurveySparrow best for according to our reviewers?
-
Business owners
Individuals who want to understand their customers' interaction with their business and improve customer satisfaction rates. SurveySparrow's robust features enable them to track their clients' behavior and interaction with their website -
Survey creators
Users who need to create engaging and interactive surveys for their clients or customers. SurveySparrow provides a variety of templates and themes to match the objective of the survey -
Market researchers
Professionals who need to gather omnichannel data from various platforms such as email, web links, and social networks. SurveySparrow's modern-looking surveys and ready-to-use templates save time and effort -
Data analysts
Professionals who need to collect customer feedback for their business. SurveySparrow offers a wide range of survey options, making it both attractive and effective for collecting and analyzing data -
User researchers
Individuals who need to conduct user research for their projects. SurveySparrow's easy-to-use platform and various integrations, including Google Sheets, make it an excellent tool for user research.
SurveySparrow
Omnichannel experience management solution
14 days free
Save up to $10
06 SurveySparrow Reviews
SurveySparrow rating
SurveySparrow Reviews
-
Fredric Romaguera Jr.
Triggered Onboarding Surveys Made Easy (Plus Joinsecret Trial)
For onboarding feedback, SurveySparrow has been useful because we can trigger surveys after specific steps and review responses in one place, and getting a few complimentary months on the Business plan through Joinsecret made it easier to try the higher tier before committing
June 9, 2026
-
Jarrett Bashirian
Polished Builder with Branding and Embeds
The platform feels polished in day-to-day use, especially the survey builder, and I appreciate that we could customize branding and embed surveys on our site without it turning into a mini development project
June 2, 2026
-
Anjanette Haley
Easy NPS/CSAT Workflows and Fast Routing
What I like most is how easy it is to build clean NPS and CSAT workflows and then push the responses to the right team quickly, plus the dashboard is simple enough that our support manager actually checks it without needing someone to export reports for her
May 23, 2026
-
Lester Hessel
Classic + Chat Surveys, Team Permissions, and Promo Bonus
I like the combination of classic surveys and chat-style surveys in one place, and the team permissions let us keep HR surveys separate from product research, plus the SurveySparrow Promo Code 6 months free deal from Joinsecret was a nice bonus while we set everything up
May 16, 2026
-
Santa Carter
Joinsecret 6-Month Deal Enabled Multi-Department Rollout
We grabbed the SurveySparrow Promo Code 6 months free deal via Joinsecret during onboarding, and it made it easier to justify rolling it out to multiple departments instead of limiting it to CS
May 10, 2026
-
Brad Gleason
Smooth Mobile Surveys with Progress Indicators
The mobile experience is smooth, which matters because a big chunk of our audience answers on phones, and the progress indicators reduce drop-off without feeling pushy
May 3, 2026
-
Tomeka Walsh
Customizable Email Surveys with Solid Deliverability
The email survey sender has good deliverability controls and decent customization, and the link and embed options cover most use cases, though I wish the email editor had a couple more layout blocks
April 26, 2026
-
Billye Greenholt
Strong Templates, Question Bank, and Full Branding Control
Their templates are actually useful as a starting point, and the question bank helps keep wording consistent across teams, but I like that you can still fully customize branding to match your product UI
April 21, 2026
-
Susanna Hackett
6 Months Free Promo Code Gave Us Testing Runway
We used the SurveySparrow Promo Code 6 months free deal through Joinsecret when we were testing tools, and it gave us enough runway to run a full quarterly feedback cycle before committing
April 12, 2026
-
Ayanna Shanahan
Reliable HubSpot and Slack Integrations for Fast Follow-Up
The integrations have been reliable so far, especially pushing responses into HubSpot and getting Slack alerts for low scores, which makes it easier to close the loop within the same day
April 4, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.