Pros from reviewers
-
Ease of use: SurveySparrow is appreciated for its ease in building survey forms using provided templates and the ability to select a theme that matches the user's objective
-
Outstanding service and swift support: Users have praised the outstanding service and swift support provided by SurveySparrow, with the support team promptly addressing any issues
-
Advanced conditional logic technology: SurveySparrow uses advanced conditional logic technology, enabling the creation of user-friendly feedback forms that feel like human interaction
-
Versatility and omnichannel data gathering: SurveySparrow is an excellent tool for gathering omnichannel data from various platforms such as email, web links, and social networks
-
Cost-effectiveness: Users value the software's adaptability and cost-effectiveness, with a superior plan and pricing that offers an excellent free plan to begin setting up the platform.
Cons from reviewers
-
Difficulty in rearranging text fields: Users have reported issues with rearranging text fields on the survey forms. Despite multiple attempts, they were unable to align the fields to their desired grid, disrupting the form's layout and design
-
Slow page loading: Some users have noticed that SurveySparrow tends to slow down the pages where the forms are located. This could potentially decrease future SEO ranking possibilities
-
High cost for advanced features: Users have reported a significant cost increase to access advanced features of SurveySparrow
-
Daily promotional emails and paid templates: Some users have expressed annoyance with the daily promotional emails from SurveySparrow. Additionally, they were disappointed that the templates were not free and required a premium subscription to use
-
Poor customer service and billing issues: Some users have reported poor customer service experiences, including responses being locked and being charged for deleted surveys. There have also been issues with the billing process, including unauthorized automatic renewals and lack of clarity in billing statements.
25% off all plans on SurveySparrow
Get 25% off all plans on SurveySparrow and up to $1,497 savings with Secret.
Main features
Starting Price
Free Plan
Integrate SurveySparrow into your workflow
Automate feedback tracking
Enjoy an all-in-one platform
Deliver a superior customer experience
Improve product quality
Starting Price
$43
/ month
Free Plan
No
Integrate SurveySparrow into your workflow
Automate feedback tracking
Enjoy an all-in-one platform
Deliver a superior customer experience
Improve product quality
What is SurveySparrow?
25% off all plans on SurveySparrow
Get 25% off all plans on SurveySparrow and up to $1,497 savings with Secret.
How SurveySparrow compare to similar software?
Product
SurveySparrow
3.8
SurveySparrow reviews
Price
$43
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Who is SurveySparrow best for according to our reviewers?
Survey creators: Users who need to create engaging and interactive surveys for their clients or customers. SurveySparrow provides a variety of templates and themes to match the objective of the survey
Market researchers: Professionals who need to gather omnichannel data from various platforms such as email, web links, and social networks. SurveySparrow's modern-looking surveys and ready-to-use templates save time and effort
Business owners: Individuals who want to understand their customers' interaction with their business and improve customer satisfaction rates. SurveySparrow's robust features enable them to track their clients' behavior and interaction with their website
Data analysts: Professionals who need to collect customer feedback for their business. SurveySparrow offers a wide range of survey options, making it both attractive and effective for collecting and analyzing data
User researchers: Individuals who need to conduct user research for their projects. SurveySparrow's easy-to-use platform and various integrations, including Google Sheets, make it an excellent tool for user research.
25% off all plans on SurveySparrow
Get 25% off all plans on SurveySparrow and up to $1,497 savings with Secret.
SurveySparrow reviews
3.8
SurveySparrow rating
4.4
Ease of use
4.4
Customer service
4.3
Value for money
4.1
Likelihood to recommend
4.3
Features
4 SurveySparrow reviews
-
Maria W
Draining and a ploy to take all your money.
The interface of Surveysparrow is user-friendly and the surveys are excellent. However, it seems like a scheme to extract more money as you constantly need to upgrade your plan. I extended my trial and found my responses locked. When I purchased a plan for more responses, they included those responses in the quota. Even after deleting surveys, I was still charged for them upon upgrading, despite not having access to them. The most disappointing part was the customer service, which only responded with I'm sorry, that's how it is.
April 30, 2024
-
Jacqueline
Surveysparrow Reviews
provides accurate reviews that guide me in making the right decisions. I have no regrets about the choices I've made using the site's guidance and I'm impressed. However, the downside is that there's no way to respond to a reply, making it one-sided. I wish this could be adjusted.
April 22, 2024
-
Helen Rodriguez
Dubious Company Practices
I removed the SurveySparrow app from my website after realizing who was charging me. I've been in constant contact with my bank and SurveySparrow, expressing my disinterest in continuing with their software for another year. I didn't see any benefits from it. After my tech support removed their code, I was alerted that the app was back on my site, suggesting that they hacked me to avoid giving a refund. This implies that they can do the same to anyone once their code is on your site. I don't consider them a reputable company and have reported them to the US FBI for hacking and handed the issue over to my legal support. It's been a nightmare! I installed their chat bot and saw no benefits. Their billing process is also problematic. I didn't sign anything authorizing an automatic renewal and received no alert about my card being billed so I could cancel. The billing statement doesn't identify the company or provide a way to dispute a charge. They claim to have.
April 16, 2024
-
Megan Brown
Superior Survey Creation with Surveysparrow
My overall experience with Surveysparrow has been positive. I find it simple to create forms and I appreciate the vast array of templates available. I regard Surveysparrow as one of the top software for constructing surveys, with a user interface that's easy to set up and use. One of its standout features is the plethora of templates, which make customers feel at ease when filling out forms. However, I am annoyed by the daily promotional emails and the fact that the templates aren't free. To utilize them, I have to buy the premium option.
April 16, 2024
