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SurveySparrow Reviews
48 reviews
Save BIG on
SurveySparrow
Save up to $10 on SurveySparrow
SurveySparrow
Used by 119 members
14 days free
Save up to $10 on SurveySparrow
Save BIG on
SurveySparrow
- 01 What is SurveySparrow?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How SurveySparrow compare to similar software?
- 05 Who is SurveySparrow best for according to our reviewers?
- 06 SurveySparrow Reviews
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Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.
01 What is SurveySparrow?
SurveySparrow is a versatile online tool that allows businesses to create surveys to gather valuable customer information, helping to drive more effective marketing strategies. The software as a service (SaaS) tool enhances customer, product, and employee experiences, improving company reputation and performance. It is used across various industries including healthcare, education, hospitality, travel, and agencies. With over 100,000 customers in 149 countries, SurveySparrow is a leading player in satisfaction surveys. It has been recognized as a Leader Winter 2021 and Top 100 Fastest Growing Products by G2. Major brands like Xerox, Honda, Opera, Exin, and Godrej Consumer Products have used SurveySparrow to create better experiences. The platform has achieved a 90% survey completion rate, demonstrating its effectiveness in improving internal and external relationships.
02 Pros and cons from reviewers
Pros from reviewers
-
Ease of use
SurveySparrow is appreciated for its ease in building survey forms using provided templates and the ability to select a theme that matches the user's objective -
Versatility and omnichannel data gathering
SurveySparrow is an excellent tool for gathering omnichannel data from various platforms such as email, web links, and social networks -
Cost-effectiveness
Users value the software's adaptability and cost-effectiveness, with a superior plan and pricing that offers an excellent free plan to begin setting up the platform. -
Outstanding service and swift support
Users have praised the outstanding service and swift support provided by SurveySparrow, with the support team promptly addressing any issues -
Advanced conditional logic technology
SurveySparrow uses advanced conditional logic technology, enabling the creation of user-friendly feedback forms that feel like human interaction
Cons from reviewers
-
Difficulty in rearranging text fields
Users have reported issues with rearranging text fields on the survey forms. Despite multiple attempts, they were unable to align the fields to their desired grid, disrupting the form's layout and design -
Slow page loading
Some users have noticed that SurveySparrow tends to slow down the pages where the forms are located. This could potentially decrease future SEO ranking possibilities -
High cost for advanced features
Users have reported a significant cost increase to access advanced features of SurveySparrow -
Daily promotional emails and paid templates
Some users have expressed annoyance with the daily promotional emails from SurveySparrow. Additionally, they were disappointed that the templates were not free and required a premium subscription to use -
Poor customer service and billing issues
Some users have reported poor customer service experiences, including responses being locked and being charged for deleted surveys. There have also been issues with the billing process, including unauthorized automatic renewals and lack of clarity in billing statements.
SurveySparrow
Omnichannel experience management solution
14 days free
Save up to $10
03 Main features
Starting Price
Free Plan
Tailor surveys to your needs
Optimize employee engagement
Enjoy an all-in-one platform
Improve product quality
Deliver a superior customer experience
Starting Price
$43
/ month
Free Plan
Yes
Tailor surveys to your needs
Optimize employee engagement
Enjoy an all-in-one platform
Improve product quality
Deliver a superior customer experience
SurveySparrow
Omnichannel experience management solution
14 days free
Save up to $10
04 How SurveySparrow compare to similar software?
SurveySparrow and Typeform are leading platforms in the online survey and form-building arena, each presenting distinct methodologies to elevate user engagement and data collection efficacy. Understanding the differences between them is key to selecting the most appropriate tool for your needs.
SurveySparrow is acclaimed for its unique approach to surveys, offering a conversational interface that mimics a chat-like experience. This engaging format tends to yield higher response rates as it creates a more interactive and less tedious survey-taking experience. The platform is highly versatile, supporting various types of surveys, including NPS, employee feedback, and customer satisfaction surveys. Additionally, SurveySparrow provides robust automation capabilities that streamline follow-ups and data collection, coupled with rich analytics tools to analyze trends and generate actionable insights.
In contrast, Typeform prioritizes design and user experience, delivering surveys that are...
SurveySparrow
Used by 119 members
Omnichannel experience management solution
14 days free
Save up to $10
Typeform
Used by 4641 members
Create beautiful forms and surveys that actually convert.
40% off all annual plans
Save up to $1,236
05 Who is SurveySparrow best for according to our reviewers?
-
Business owners
Individuals who want to understand their customers' interaction with their business and improve customer satisfaction rates. SurveySparrow's robust features enable them to track their clients' behavior and interaction with their website -
Survey creators
Users who need to create engaging and interactive surveys for their clients or customers. SurveySparrow provides a variety of templates and themes to match the objective of the survey -
Market researchers
Professionals who need to gather omnichannel data from various platforms such as email, web links, and social networks. SurveySparrow's modern-looking surveys and ready-to-use templates save time and effort -
Data analysts
Professionals who need to collect customer feedback for their business. SurveySparrow offers a wide range of survey options, making it both attractive and effective for collecting and analyzing data -
User researchers
Individuals who need to conduct user research for their projects. SurveySparrow's easy-to-use platform and various integrations, including Google Sheets, make it an excellent tool for user research.
SurveySparrow
Omnichannel experience management solution
14 days free
Save up to $10
06 SurveySparrow Reviews
SurveySparrow rating
SurveySparrow Reviews
-
Jere Rau
Automated Employee Pulse Surveys with Lean Reporting
We started using SurveySparrow mainly for recurring employee pulse surveys, and the automated scheduling saved us a lot of manual work, while the reporting gives just enough detail to spot trends without feeling bloated
July 21, 2026
-
Jordon Lemke
Higher Completion Rates with Conversational Surveys
SurveySparrow has been a good fit for our customer feedback process because the conversational survey format gets noticeably better completion rates than the old form-style tools we used, and setting up logic jumps based on answers was straightforward even for non-technical teammates
July 14, 2026
-
Prof. Missy Botsford
Centralized Multi-Channel Feedback Insights (Plus Joinsecret Timing)
One thing I found genuinely helpful is the way it centralizes feedback from multiple touchpoints, so we can compare website responses, email campaigns, and post-support surveys without stitching data together manually, and the additional three months we received through Joinsecret on Premium helped with budget timing
July 4, 2026
-
Gerry Stehr Sr.
Worth the Price for Automation and Response Uplift
SurveySparrow isn’t the cheapest option, but the combination of an easy builder, strong survey appearance, and practical automation makes it worth considering if you want better response rates without a lot of admin overhead
June 29, 2026
-
Shakita Walter
Multilingual Partner/Event Feedback at Scale (Plus Joinsecret Window)
We used it for partner feedback and event follow-ups, and the multilingual survey support was more useful than expected, plus the free 3-month window on the Business plan from Joinsecret gave us enough time to roll it out properly across a few teams
June 21, 2026
-
Shelia Volkman
Built-In Case Management for Closing the Loop (Plus Joinsecret Bonus)
I’ve had a solid experience with the ticketing and case management side as well, since it helps us follow up on poor feedback instead of just collecting scores, and the extra 3 months we got on the Premium plan via Joinsecret was a nice bonus rather than the main reason we chose it
June 13, 2026
-
Fredric Romaguera Jr.
Triggered Onboarding Surveys Made Easy (Plus Joinsecret Trial)
For onboarding feedback, SurveySparrow has been useful because we can trigger surveys after specific steps and review responses in one place, and getting a few complimentary months on the Business plan through Joinsecret made it easier to try the higher tier before committing
June 9, 2026
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Jarrett Bashirian
Polished Builder with Branding and Embeds
The platform feels polished in day-to-day use, especially the survey builder, and I appreciate that we could customize branding and embed surveys on our site without it turning into a mini development project
June 2, 2026
-
Anjanette Haley
Easy NPS/CSAT Workflows and Fast Routing
What I like most is how easy it is to build clean NPS and CSAT workflows and then push the responses to the right team quickly, plus the dashboard is simple enough that our support manager actually checks it without needing someone to export reports for her
May 23, 2026
-
Lester Hessel
Classic + Chat Surveys, Team Permissions, and Promo Bonus
I like the combination of classic surveys and chat-style surveys in one place, and the team permissions let us keep HR surveys separate from product research, plus the SurveySparrow Promo Code 6 months free deal from Joinsecret was a nice bonus while we set everything up
May 16, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.