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Truelark Reviews
18 reviews
- 01 What is Truelark?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Truelark compare to similar software?
- 05 Who is Truelark best for according to our reviewers?
- 06 Truelark Reviews
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01 What is Truelark?
TrueLark is an AI-powered communication platform designed to streamline customer interactions for businesses. It uses advanced natural language processing and machine learning to respond to customer inquiries in real time. TrueLark can manage tasks like booking appointments, answering service-related questions, and providing pricing information. It integrates with existing business systems and provides insights into customer behavior, helping businesses improve their services. The software is customizable, allowing businesses to adjust the AI's responses to suit their brand voice. TrueLark is a valuable tool for enhancing customer communication and engagement.
02 Pros and cons from reviewers
Pros from reviewers
-
Excellent customer service
TrueLark provides immediate and excellent customer service, always available without any wait time. The vendor is responsive to feedback and committed to improving their product -
Efficient and cost-saving
TrueLark has been a game changer for businesses, saving significant time and money by managing repetitive queries and allowing teams to concentrate on client service rather than phone calls -
Seamless integration with MINDBODY
TrueLark integrates flawlessly with MINDBODY, making it an ideal choice for businesses that use this platform. It syncs perfectly and handles tasks such as bookings seamlessly -
User-friendly and customizable
TrueLark is easy to use and offers customization options for handling and booking appointments. It is also appreciated for its simplicity and affordability, making it a preferred choice for businesses. -
Reliable and resilient
TrueLark continues to function even during system failures due to uncontrollable environmental factors like internet or power outages, providing a reliable communication channel during challenging times
Cons from reviewers
-
Limited customer response speed
Despite its efficiency, some users have reported that TrueLark could improve in terms of the speed of customer response -
Difficulty in recording actions
TrueLark falls short in recording actions taken on texts or voicemails by staff, or indicating that a call has been addressed -
Difficulty in finding reports
Some users have reported difficulty in finding the reports section and would like more detailed reports -
Limited customization
TrueLark is not the easiest platform to customize, with some users reporting that they cannot see the text messages between clients and the AI, and cannot interject and change the conversation. -
Limited to text-only communication
TrueLark is text-only, which means it cannot assist customers who call from a landline and choose not to leave a message
03 Main features
Starting Price
Free Plan
AI-Driven Communication
Task Handling
Seamless Integration
Customizability
Customer Insights
N/A
Free Plan
No
AI-Driven Communication
Task Handling
Seamless Integration
Customizability
Customer Insights
04 How Truelark compare to similar software?
05 Who is Truelark best for according to our reviewers?
-
Businesses in areas with frequent power or internet outages
TrueLark's AI continues to function even during outages, providing a reliable means of communication with customers -
Businesses using MINDBODY software
TrueLark integrates seamlessly with MINDBODY, allowing teams to focus on client service rather than managing phone calls -
Businesses that value customer service
TrueLark's customer service is excellent and immediate, always available without any wait time. -
Businesses seeking to manage repetitive queries
TrueLark is effective for texting and managing repetitive queries, freeing up staff time for other tasks -
Small businesses or solo entrepreneurs
TrueLark is affordable, easy to set up, and doesn't require a contract, making it a good fit for small businesses or solo entrepreneurs
06 Truelark Reviews
Truelark rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
Truelark Reviews
-
Paxton M
Exceptional Assistance with Truelark
I find Truelark to be effective and easy to use. I appreciate its thoroughness in handling missed client calls and automatically sending them a message. I enjoy the customization options for handling and booking my appointments. However, I dislike that my personal contacts receive automated messages when they call. I wish the system could recognize certain numbers to prevent this. I also wish I could transfer my Google Voice phone number over. The vendor responded to my review, informing me that it is possible to prevent certain numbers from receiving automated messages and that they do integrate with Google Voice. They advised me to contact Customer Success for assistance.
August 5, 2024
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Zane G
Embrace the Freedom with TrueLark!
I find Truelark to be highly responsive and capable of handling the tasks I assign. I value the autonomy it provides by removing the need for a receptionist. Every call is answered and my clients appreciate the text messaging service. However, I sometimes need to repeat my instructions and I dislike making calls to clients who don't respond to AI texts. Also, locating the correct service on the menu can occasionally be difficult. I've suggested that if a service isn't listed on the menu, the client should be scheduled for a consultation and I'll take it from there. I've lost clients due to this issue, which is detrimental to my business. Furthermore, a credit card is absolutely required to book an appointment. Groupon customers can't schedule a treatment unless they first have a consultation and can only be booked on Tuesdays, Wednesdays, and Thursdays. No exceptions. A credit card is necessary even if they possess a voucher.
July 28, 2024
-
Laura S
Reasonable Pricing and Top-Quality Updates: A Worthwhile Business Investment
I've found the pricing to be reasonable for the value it provides, making it a worthwhile investment for my business. The constant updates and improvements show the team's commitment to providing a top-quality product
July 20, 2024
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Benjamin A
TrueLark: Efficient and User-Friendly Solution for Client Communication
I've had some issues with forwarding and picking up missed calls, but the customer service at FrontdeskAI has been very helpful and efficient. I like how friendly the software is when texting with clients, it does a great job of making them feel supported. It's also easy to integrate with our booking software, Mindbody. However, it's not the easiest platform to customize. I can't see the text messages between clients and the AI, and I can't interject and change the conversation. I switched to TrueLark because FrontdeskAI integrates with Mindbody and handles the texting for us. I shared this feedback with the team in October 2019.
July 13, 2024
-
Edward Garcia
Seeking More Comprehensive Reports
I appreciate the transparency and simplicity TrueLark provides for my staff with incoming calls. However, I would like more detailed reports and am having difficulty finding the reports section. I would like to see information such as the time of day for calls. I chose TrueLark because I was testing it at different locations and found it less time-consuming than the previous product. The vendor has responded to my feedback and promised to improve visibility with reporting.
July 6, 2024
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Melissa F
Efficient and Excellent Customer Service
I've found the automated responses to be incredibly accurate and time-saving. The customer service has been top-notch, always ready to assist with any queries or issues
June 30, 2024
-
Nicholas M
Not Suitable for Multiple Staff Usage
I shared that Truelark is effective for texting and managing repetitive queries, but it falls short in recording actions taken on texts or voicemails by staff, or indicating that a call has been addressed. The vendor appreciated my feedback and pledged to enhance their product.
June 22, 2024
-
Virginia Smith
Need a Virtual Assistant? Try FrontdeskAI!
FrontdeskAI has been crucial in helping us keep customers due to their outstanding customer service that our clients love. I value its assistance in scheduling appointments for my clients when I'm unavailable or busy. It's straightforward, easy to use, and very user-friendly for my clients. I have no complaints because their customer service is excellent and they fully meet our unique needs. I am entirely pleased with everything about FrontdeskAI.
June 17, 2024
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Isolde S
TrueLark: Remarkable Automation for Workload Reduction
I've been able to reduce my workload considerably thanks to the automation features of TrueLark. The software's ability to learn and adapt based on customer interactions is truly remarkable
June 10, 2024
-
Scott Martinez
Valuable Insights and Seamless Integration: A Review of the Reporting Feature
I've found the reporting feature very useful, providing valuable insights into customer interactions and helping me make informed decisions. The integration with other platforms is seamless, making it a versatile tool for any business
June 4, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.