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Truelark reviews
4.8 (5 reviews)

TrueLark is an AI platform designed to automate communication and scheduling tasks for businesses. It employs natural language processing to comprehend and respond to customer inquiries through text, phone, or web chat. This enhances customer service, lowers operational costs, and boosts efficiency. The AI can manage bookings, cancellations, rescheduling, and general inquiries.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Truelark?
  • 04How Truelark compare to similar software?
  • 05Who is Truelark best for according to our reviewers?
  • 06Truelark reviews

Pros from reviewers

  • Reliable and resilient: TrueLark continues to function even during system failures due to uncontrollable environmental factors like internet or power outages, providing a reliable communication channel during challenging times

  • Efficient and cost-saving: TrueLark has been a game changer for businesses, saving significant time and money by managing repetitive queries and allowing teams to concentrate on client service rather than phone calls

  • Seamless integration with MINDBODY: TrueLark integrates flawlessly with MINDBODY, making it an ideal choice for businesses that use this platform. It syncs perfectly and handles tasks such as bookings seamlessly

  • Excellent customer service: TrueLark provides immediate and excellent customer service, always available without any wait time. The vendor is responsive to feedback and committed to improving their product

  • User-friendly and customizable: TrueLark is easy to use and offers customization options for handling and booking appointments. It is also appreciated for its simplicity and affordability, making it a preferred choice for businesses.

Cons from reviewers

  • Limited customer response speed: Despite its efficiency, some users have reported that TrueLark could improve in terms of the speed of customer response

  • Difficulty in recording actions: TrueLark falls short in recording actions taken on texts or voicemails by staff, or indicating that a call has been addressed

  • Limited to text-only communication: TrueLark is text-only, which means it cannot assist customers who call from a landline and choose not to leave a message

  • Difficulty in finding reports: Some users have reported difficulty in finding the reports section and would like more detailed reports

  • Limited customization: TrueLark is not the easiest platform to customize, with some users reporting that they cannot see the text messages between clients and the AI, and cannot interject and change the conversation.

Main features

Starting Price

N/A

Free Plan

No

AI-Driven Communication

Task Handling

Seamless Integration

Customer Insights

Customizability

What is Truelark?

TrueLark is an AI-powered communication platform designed to streamline customer interactions for businesses. It uses advanced natural language processing and machine learning to respond to customer inquiries in real time. TrueLark can manage tasks like booking appointments, answering service-related questions, and providing pricing information. It integrates with existing business systems and provides insights into customer behavior, helping businesses improve their services. The software is customizable, allowing businesses to adjust the AI's responses to suit their brand voice. TrueLark is a valuable tool for enhancing customer communication and engagement.

Who is Truelark best for according to our reviewers?

  • Businesses in areas with frequent power or internet outages: TrueLark's AI continues to function even during outages, providing a reliable means of communication with customers

  • Businesses using MINDBODY software: TrueLark integrates seamlessly with MINDBODY, allowing teams to focus on client service rather than managing phone calls

  • Businesses seeking to manage repetitive queries: TrueLark is effective for texting and managing repetitive queries, freeing up staff time for other tasks

  • Small businesses or solo entrepreneurs: TrueLark is affordable, easy to set up, and doesn't require a contract, making it a good fit for small businesses or solo entrepreneurs

  • Businesses that value customer service: TrueLark's customer service is excellent and immediate, always available without any wait time.

    • Truelark reviews

    4.8

    Truelark rating

    4.5

    Ease of use

    5.0

    Customer service

    4.6

    Value for money

    4.4

    Likelihood to recommend

    4.5

    Features

    5 Truelark reviews

    4.8 (5 reviews)

    • David M

      TrueLark: Exceeding Expectations and Highly Recommended

      Overall, TrueLark has exceeded my expectations and I would highly recommend it to others.

      May 6, 2024

    • Eric M

      TrueLark: A Game-Changer for Efficiency!

      TrueLark has been a game changer for my business, saving us significant time and money. It's so efficient that most of our customers don't even realize they're communicating with an AI. The setup was straightforward and it integrates flawlessly with MINDBODY, allowing our team to concentrate on client service rather than phone calls. However, there is potential for improvement in the speed of customer response and the AI's management of certain conversations. We opted for TrueLark because it's affordable, easy to set up, doesn't require a contract, and syncs perfectly with MindBody, which is crucial for us. We value the vendor's responsiveness to our feedback.

      April 29, 2024

    • Diane

      TrueLark's AI Impresses User After Months of Use

      I've been using TrueLark for a few months now and I'm thoroughly impressed with its AI capabilities

      April 22, 2024

    • Elizabeth

      Continually Improving!

      Front Desk has greatly saved me time, enabling me to concentrate on other tasks rather than being constantly on the phone. I'm less concerned about missing calls, knowing that Rep can handle any arising issues. My past experiences with call center answering services were unsatisfactory due to their lack of integration with our scheduling system and unfamiliarity with our business. Front Desk, on the other hand, offers a futuristic alternative that even our less tech-savvy clients find easy to use. I value its ease of use, the ability to write my own scripts, and the outstanding customer service. There were some initial glitches and errors, but most have been fixed. However, I'm still unable to view a transcript of a conversation, which can be difficult when following up with a client. I'm also not happy with the delay in forwarding voicemails. Despite these issues, I received a positive response from the vendor, who informed me that their recent Live Dashboard release allows customers to see chat transcripts.

      April 16, 2024

    • Evelyn G

      Exactly What I Needed: Affordable and Efficient

      I really enjoyed using TrueLark. It was simple, affordable, and had an easy setup process. The customer service was excellent and immediate, always available without any wait time. The software seamlessly made bookings for me. The only downside is that it's text-only, so if someone calls from a landline and chooses not to leave a message, I can't assist them. I chose TrueLark because it fits my current needs. I switched from Ruby because, while it was good, it was too expensive and I was charged for all the intrusive spam calls. I appreciate the vendor's response and their gratitude for my review.

      April 16, 2024

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