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7 Best Alternatives to Truelark in May 2024

Alternatives & Competitors to Truelark

  1. 1. Slack
  2. 2. LiveChat
  3. 3. LiveAgent
  4. 4. CallHippo
  5. 5. Google Voice
  6. 6. RingCentral MVP
  7. 7. Dialpad
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Here are competitors or alternatives to Truelark and other similar Customer Support software. You need to consider some important factors when choosing a tool like Truelark for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Truelark that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Truelark. Discover sofware like Slack, LiveChat, LiveAgent or CallHippo.

List of Alternatives to Truelark

From Customer Support tools, we have selected the best alternatives to Truelark based on reviews for each solution and similarities with Truelark. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo slack

1. Slack
5.0 (5 reviews)
1 deal available

Collaboration Productivity Task Management

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Truelark

Truelark has better positive reviews compared to Slack: 98 vs 95

Truelark is better at customer service than Slack: 5.0 vs 4.5

Slack has more functions than Truelark: 78 vs 40

Slack: Pros & Cons

Accessible anywhere: This software allows employees to connect from many different devices
Customized channels: The tool offers the ability to create public, private, shared or multi-space chat channels
Real-time collaboration: The Slack communication solution is perfect for increasing responsiveness
Limited storage: The storage capacity of files is limited
Read notifications: It is impossible to know if your correspondent has read a sent message
Very limited free plan: The trial price plan has limited functionality

Best features

  • - Channels

  • - Direct messaging

  • - File sharing

  • - Integrations

  • - Search and archiving

  • - Notifications and alerts

  • - Threads

  • - Video and voice calls

Slack pricing

Free

Enterprise Grid

Contact sales

Pro

$7 / user / month

Business+

$13 / user / month

Popular

25% off new plan purchases (Save $9,000)
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logo livechat

2. LiveChat
4.4 (5 reviews)
1 deal available

Customer Support

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Truelark

Truelark has better positive reviews compared to LiveChat: 98 vs 96

Truelark is better at customer service than LiveChat: 5.0 vs 4.6

LiveChat is more user friendly than Truelark: 4.7 vs 4.5

Truelark is better at value for money than LiveChat: 4.6 vs 4.5

LiveChat has more options than Truelark: 59 vs 40

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Software integrations: The Livechat platform has over 200 integrations
Message reception: There may be some delay in receiving messages in the chat
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Spell check: Automatic spell check of agents would be a plus

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Boost user engagement

  • - Set up optimized and customized chats

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
$150 credits (Team, Business and Enterprise Plans) (Save $150)
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logo liveagent

3. LiveAgent
4.0 (5 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Truelark

Truelark has more positive reviews than LiveAgent: 98 vs 97

Truelark is better at support than LiveAgent: 5.0 vs 4.8

LiveAgent is more versatile than Truelark: 62 vs 40

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
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logo callhippo

4. CallHippo
4.4 (5 reviews)
1 deal available

Call Centers

Description

The CallHippo platform offers to facilitate the deployment and optimization of your company’s call system. The solution meets the needs of both the after-sales service and the sales teams. Workflow automation, productivity improvements and a personalized customer experience are just some of the benefits of this SaaS-based software.

CallHippo compared to Truelark

Truelark has more positive reviews than CallHippo: 98 vs 83

Truelark is better at support than CallHippo: 5.0 vs 4.5

Truelark is more suitable for small businesses thanks to its good value for money than CallHippo: 4.6 vs 4.1

CallHippo is better at number of features than Truelark: 48 vs 40

CallHippo: Pros & Cons

Features: Worldwide calling, SMS, monitoring, time zone display, etc. This phone system offers many services to companies
Simplicity: The tool is easy to use
Customer service: The support is attentive and available
Bugs: Users have reported some technical problems during calls
Interface: The UX design could be improved
Connection: It is necessary to have a good internet connection

Best features

  • - Preserve your brand image

  • - Benefit from relevant features

  • - Improve your conversion rate

  • - Automate your workflow

  • - Deliver a quality customer experience

  • - Real-time call analytics

  • - Interactive Voice Response (IVR) system

  • - Call recording and transcription

CallHippo pricing

Basic

Free

Bronze

$20 / user / month

Silver

$30 / user / month

Platinum

$50 / user / month
50% off for 1 year (Save $360)
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Google Voice Logo

5. Google Voice
4.8 (5 reviews)

Call Centers

Description

Google Voice brings the value of a unified communication platform, offering features such as voicemail transcription, call forwarding, and personalized voicemail greetings. It allows users to consolidate their various phone numbers, manage calls and messages from different devices, and enjoy a seamless communication experience across multiple platforms. With its integration with other Google services, Google Voice adds convenience and efficiency to personal and business communications.

Google Voice compared to Truelark

Truelark is a better solution based on percentage of positive reviews than Google Voice: 98 vs 92

Truelark is a better solution for customer support than Google Voice: 5.0 vs 4.2

Google Voice is easier to set up than Truelark: 4.6 vs 4.5

Google Voice is more suitable for small businesses thanks to its good value for money than Truelark: 4.7 vs 4.6

Truelark has more functions than Google Voice: 40 vs 8

Google Voice: Pros & Cons

Cost-effective communication: Google Voice provides free or low-cost calling and messaging options for entrepreneurs on a budget
Professional image: Entrepreneurs can use a dedicated business phone number through Google Voice, creating a more professional appearance
Flexibility and mobility: Google Voice allows entrepreneurs to make and receive calls from any device, providing flexibility and mobility.
Poor call quality: Users have reported issues with call quality on Google Voice, affecting communication
Limited call recording: Google Voice has limited call recording features, which may be important for business purposes
Limited international calling: Google Voice may have restrictions on international calling, limiting business opportunities.

Best features

  • - International calling

  • - Spam filtering

  • - Text messaging

  • - Call forwarding

  • - Integrations

  • - Personalized greetings

  • - Unified number

  • - Voicemail transcription

There is no deal for this product
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logo ringcentral mvp

6. RingCentral MVP
3.8 (5 reviews)

Call Centers

Description

RingCentral MVP (Message Video Phone) brings value to businesses by providing a unified communication platform that allows users to easily collaborate with colleagues and clients through messaging, video conferencing, and phone calls, all from a single app.

RingCentral MVP compared to Truelark

Truelark has better positive reviews than RingCentral MVP: 98 vs 80

Truelark is better at customer support than RingCentral MVP: 5.0 vs 4.0

Truelark's user interface is more convenient than RingCentral MVP: 4.5 vs 4.0

Truelark pricing plans are more competitive than RingCentral MVP: 4.6 vs 4.0

RingCentral MVP has more options than Truelark: 79 vs 40

RingCentral MVP: Pros & Cons

Software integrations: The solution offers over 2,000 integrations with third-party tools
HD video conferencing: HD video conferencing for up to 200 participants
International solution: Ringcentral MVP supports business telephone numbers in over 100 countries
Entry-level plan: The least expensive plan is limited to 20 user accounts
Tool configuration: Configuration of the solution is long and tedious
Reporting features: Reporting is not up to scratch and may not be accurate

Best features

  • - Communication hub

  • - Mobile access

  • - Advanced analytics

  • - VoIP connection

  • - Employee directory

  • - Ring groups

  • - Call tracking metrics

  • - Flexible integrations

  • - Reliability and security

There is no deal for this product
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logo dialpad

7. Dialpad
4.6 (5 reviews)

Call Centers

Description

Dialpad for Startups provides qualified startups with 10 free, lifelong seats of Dialpad Talk (business phone lines) and UberConference (video conferencing).

Dialpad compared to Truelark

Truelark has more positive reviews than Dialpad: 98 vs 87

Truelark is better at support than Dialpad: 5.0 vs 4.5

Truelark is more suitable for small businesses thanks to its good value for money than Dialpad: 4.6 vs 4.3

Dialpad is more versatile than Truelark: 82 vs 40

Dialpad: Pros & Cons

Cloud-based communication: Dialpad offers voice, video, and messaging capabilities from anywhere with an internet connection
Integration with SaaS tools: Dialpad integrates with popular software tools such as G Suite, Office 365, and CRM systems
AI-powered features: The software incorporates AI capabilities, offering features like automated transcription, real-time sentiment analysis, and voice recognition
Limited international calling options: Some users have reported limitations in international calling options, with certain countries or regions being restricted or having higher costs
Reliance on internet connectivity: The cloud-based platform relies on a stable internet connection
Advanced features may require additional licenses: Dialpad’s advanced functionalities require additional licenses or additional add-ons, leading to additional costs

Best features

  • - Virtual phone systems

  • - Affordable pricing

  • - International calling

  • - Seamless communication

  • - Customizable call routing

  • - AI-powered transcription

  • - Integrations with popular CRMs

  • - Reliable and secure

Dialpad pricing

Enterprise

Contact sales

Standard

$23 / user / month

Pro

$35 / user / month
There is no deal for this product
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