Sign in
Sign in
Don’t have an account?
Sign up
Sign up
By clicking on the sign up button you accept our Terms of Use and confirm that you have read our Privacy Policy
Already have an account?
JivoChat Reviews
28 reviews
- 01 What is JivoChat?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How JivoChat compare to similar software?
- 05 Who is JivoChat best for according to our reviewers?
- 06 JivoChat Reviews
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.
01 What is JivoChat?
Jivochat is a communication tool that allows businesses to connect with their users through various channels like live chat, phone, email, and social media. It centralizes all communications, enhancing team efficiency and enabling real-time responses. Jivochat not only improves customer support reactivity but also boosts sales by providing immediate assistance and creating a seamless customer experience. With its comprehensive suite of communication tools, Jivochat helps businesses optimize customer support, improve reactivity, and drive sales. It's an essential tool for businesses aiming to provide exceptional service while maximizing efficiency.
02 Pros and cons from reviewers
Pros from reviewers
-
Straightforward installation
The installation process of JivoChat is simple and straightforward, similar to setting up a Google Analytics account, allowing users to quickly implement it on their websites -
Real-time notifications
JivoChat notifies users with a sound when a new visitor lands on their homepage, enabling them to welcome the visitor and offer help instantly -
Easy to use
JivoChat is user-friendly with an excellent interface and an appealing aesthetic, making it easy for users to navigate and utilize its features -
Comprehensive features in one plan
JivoChat provides all standard features in one plan, eliminating the need for multiple plans or additional costs for essential features -
Integration with other platforms
JivoChat integrates seamlessly with Facebook, Telegram, and Viber, simplifying the task of managing messages across multiple platforms and ensuring no potential customers are missed.
Cons from reviewers
-
No built-in direct audio calling feature
Although JivoChat offers a callback feature, it lacks a built-in direct audio calling feature, which could assist customers who have difficulty expressing themselves in live chat. -
Poor customer service
Some users have reported that JivoChat's customer service is unresponsive and disregards client needs, even when they wish to purchase more -
Lack of language options
Despite its many features, JivoChat does not offer a German version, which can be a problem for non-English speaking users -
Limited FAQ references
The software does not provide the ability to give customers references to frequently asked questions, leading to repeated similar queries -
High cost for small businesses
The monthly cost per agent can be prohibitive for smaller businesses, making it difficult for them to utilize the software
03 Main features
Starting Price
Free Plan
Use canned responses to save time
Analyze visitor behavior with heatmaps
Track performances with an integrated CRM
Engage through the phone or videocalls
Improve team efficiency
Starting Price
$19
/ user / month
Free Plan
No
Use canned responses to save time
Analyze visitor behavior with heatmaps
Track performances with an integrated CRM
Engage through the phone or videocalls
Improve team efficiency
04 How JivoChat compare to similar software?
05 Who is JivoChat best for according to our reviewers?
-
Website Owners
JivoChat is an excellent tool for website owners who want to interact directly with their visitors. It offers intelligent features that can convert visitors into buyers after a short chat, including a pop-up window with a custom message that encourages conversation -
Social Media Managers
JivoChat is ideal for social media managers due to its integration with Facebook, Telegram, and Viber. This feature simplifies the task of managing messages across multiple platforms, allowing all messages to be responded to within the platform -
Small Businesses
Small businesses can benefit from JivoChat's user-friendly interface and pre-set responses that simplify client communication. However, the monthly cost per agent may be a challenge for some -
Businesses Seeking Lead Generation
JivoChat can help businesses generate more leads and integrates seamlessly with other business applications such as CRM and mail. However, some users wish it had more configuration options for certain features -
Businesses with Mobile Workforces
JivoChat's mobile usability enhances the overall experience, allowing for quick responses to potential new clients. The mobile apps are stable for both iOS and Android, making it a good choice for businesses with mobile workforces.
06 JivoChat Reviews
JivoChat rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
JivoChat Reviews
-
Andrew B
Exceptional Trading Experience with Century BTC Option and Jivochat
I've had an absolutely thrilling experience with a trading company named Century BTC Option! I made a purchase and was pleasantly surprised by their unique approach. They are always eager to engage, making sure you're fully involved in the process. They use a variety of contact methods, including phone numbers and addresses, to ensure they're always reachable. Their jivochat customer service agent, FRANGEL, is a standout! He's incredibly dedicated and will guide you through the process, ensuring you get the most out of your investment. This website is a hidden gem that I highly recommend!
October 15, 2024
-
Kellen D
Indispensable Asset for Any Website
I find JivoChat to be a direct communication tool between a website owner and visitor. It has intelligent features that can convert most visitors into buyers after a short chat. My favorite feature is the pop-up window with a custom message that encourages visitors to start a conversation. I recommend adding a feature that allows visitors to send voice messages while chatting with the website admin, to express their ideas more clearly.
October 5, 2024
-
Joe Jones
JivoChat: Ensuring Data Protection with Robust Security Features
As an IT manager, I've been impressed with JivoChat's robust security features which give us peace of mind regarding data protection
September 30, 2024
-
Tobin S
Robust Livechat and Omnichannel Solution with Seamless Integration
I love the social media integrations, team chat, and the mobile apps of JivoChat. I was able to onboard my staff immediately as it was user-friendly. The best part was that it resolved my issue with Facebook messenger not loading on our Android mobile phones. JivoChat solved our problems within minutes. The live chat and social media integrations are stable and work perfectly. The deployment was easy and I was able to get started right away without any issues. I initially tried JivoChat due to issues with Facebook Business Suite on my Pages for messengers. I was so impressed with JivoChat that I wish I had tried it sooner. The mobile apps are stable for both iOS and Android. The team chat feature is another plus for me. The user interface is a bit old, but it's very easy to use and get started. I believe this is a very solid and mature product.
September 21, 2024
-
Grace Williams
Seamless Integration: Enhancing Customer Relationship Management with JivoChat
As a digital marketer, the integration of JivoChat with our CRM system has been seamless, allowing us to manage customer relationships more effectively
September 17, 2024
-
Danielle J
Effortless Conversation Initiation
The Jivochat software is user-friendly and its pre-set responses simplify client communication. However, the monthly cost per agent makes it challenging for smaller businesses like mine to utilize.
September 9, 2024
-
Joyce N
Effortless and Advanced Livechat with Additional Features
JivoChat is a straightforward Livechat that I could set up and start using in minutes. I was struggling with my social media messengers, but JivoChat solved my problems. The deployment was fast and simple. The mobile apps are excellent. Everything functions as it should.
September 1, 2024
-
Grace
Empowering User Experience with Jivochat
My experience with Jivochat has been truly unique! I've noticed a lot of chatter about them on various review sites. Their chat service is quite innovative, with support staff often providing links to pages that are related to my queries, which allows me to explore solutions on my own. I found this approach to be quite empowering and efficient!
August 27, 2024
-
Judith C
JivoChat's Visitor Tracking Boosts E-commerce Marketing Strategies
As an e-commerce business owner, JivoChat's visitor tracking feature has given me insightful data about our customers' browsing habits, helping us tailor our marketing strategies
August 18, 2024
-
Tyler Martinez
Effortless Setup and User-Friendly Interface: JivoChat Review
As a small business owner, I found the setup of JivoChat to be straightforward and user-friendly, making it easy for my team to adapt
August 13, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.