Pros from reviewers

• Seamless Integration: Botsplash offers a seamless integration with various platforms such as Facebook Messenger, web, and SMS chat, making it a versatile tool for customer interaction

• Intelligent and Powerful Chat Solution: The software provides an intelligent and powerful chat solution that enhances communication with customers, making it easier to gain new business

• Robust Reporting and Real-time Deliverability Tracking: Botsplash provides robust reporting features and real-time deliverability tracking, enabling better tracking and management of customer interactions

• User-friendly and Enhances Productivity: Botsplash is user-friendly and greatly enhances productivity, simplifying tasks for loan officers and increasing sales and production

• Excellent Customer Service and Support: Botsplash is backed by a supportive team that quickly comprehends and acts on any situation or scenario, providing excellent customer service and support.

Cons from reviewers

• Lack of multi-user support: Botsplash does not support assigning multiple users to one client. If messages are transferred to another party, users have to request a transfer back or initiate a chat with the client

• App freezing issues: Some users have reported that the app occasionally freezes or does not load at all, disrupting the communication process

• Inability to tie direct lines to messages: Botsplash does not allow users to tie their direct lines to the messages. This can cause confusion when clients ask if they can text the user's direct line

• Frequent alert sound and lack of volume adjustment: Some users find the new alert sound too frequent and it lacks a volume adjustment feature, which can be disruptive

• Issues with document access: Users cannot access documents texted in without first saving them to their computer, which can be inconvenient and time-consuming.