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7 Best Alternatives to Botsplash in May 2024

Alternatives & Competitors to Botsplash

  1. 1. Slack
  2. 2. LiveChat
  3. 3. LiveAgent
  4. 4. WhatsApp
  5. 5. Microsoft Teams
  6. 6. RingCentral MVP
  7. 7. Aircall
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Here are competitors or alternatives to Botsplash and other similar Customer Support software. You need to consider some important factors when choosing a tool like Botsplash for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Botsplash that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Botsplash. Discover sofware like Slack, LiveChat, LiveAgent or WhatsApp.

List of Alternatives to Botsplash

From Customer Support tools, we have selected the best alternatives to Botsplash based on reviews for each solution and similarities with Botsplash. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo slack

1. Slack
5.0 (5 reviews)
1 deal available

Collaboration Productivity Task Management

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Botsplash

Slack has better positive reviews compared to Botsplash: 95 vs 87

Botsplash is better at customer service than Slack: 5.0 vs 4.5

Botsplash pricing plans are more competitive than Slack: 4.7 vs 4.6

Botsplash has more functions than Slack: 93 vs 78

Slack: Pros & Cons

Accessible anywhere: This software allows employees to connect from many different devices
Customized channels: The tool offers the ability to create public, private, shared or multi-space chat channels
Real-time collaboration: The Slack communication solution is perfect for increasing responsiveness
Limited storage: The storage capacity of files is limited
Read notifications: It is impossible to know if your correspondent has read a sent message
Very limited free plan: The trial price plan has limited functionality

Best features

  • - Channels

  • - Direct messaging

  • - File sharing

  • - Integrations

  • - Search and archiving

  • - Notifications and alerts

  • - Threads

  • - Video and voice calls

Slack pricing

Free

Enterprise Grid

Contact sales

Pro

$7 / user / month

Business+

$13 / user / month

Popular

25% off new plan purchases (Save $9,000)
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logo livechat

2. LiveChat
4.4 (5 reviews)
1 deal available

Customer Support

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Botsplash

LiveChat has better positive reviews compared to Botsplash: 96 vs 87

Botsplash is better at customer service than LiveChat: 5.0 vs 4.6

LiveChat is more user friendly than Botsplash: 4.7 vs 4.5

Botsplash is better at value for money than LiveChat: 4.7 vs 4.5

Botsplash has more options than LiveChat: 93 vs 59

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Software integrations: The Livechat platform has over 200 integrations
Message reception: There may be some delay in receiving messages in the chat
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Spell check: Automatic spell check of agents would be a plus

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Boost user engagement

  • - Set up optimized and customized chats

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
$150 credits (Team, Business and Enterprise Plans) (Save $150)
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logo liveagent

3. LiveAgent
4.0 (5 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Botsplash

LiveAgent has more positive reviews than Botsplash: 97 vs 87

Botsplash is better at support than LiveAgent: 5.0 vs 4.8

Botsplash pricing plans are more competitive than LiveAgent: 4.7 vs 4.6

Botsplash is more versatile than LiveAgent: 93 vs 62

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
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logo whatsapp

4. WhatsApp
4.0 (5 reviews)

Customer Support Video Conferencing

Description

WhatsApp brings the value of instant messaging, convenient communication with friends, family, and colleagues, and secure end-to-end encryption of messages.

WhatsApp compared to Botsplash

WhatsApp has better positive reviews compared to Botsplash: 96 vs 87

Botsplash is better at customer service than WhatsApp: 5.0 vs 4.5

WhatsApp is easy to use compared to Botsplash: 5.0 vs 4.5

Botsplash has more features than WhatsApp: 93 vs 25

WhatsApp: Pros & Cons

Audio and video calls: This messaging software lets you make audio or video calls
Web and desktop integration: You can access your account via a web browser or desktop system
Protection and confidentiality: The platform offers end-to-end encryption of exchanges
Group discussions: The number of group members is limited to 256
Offline: The solution is unusable for sending or receiving messages without internet access
Limited personalizations: The tool offers very limited control over the appearance of the application and profiles

Best features

  • - Easy messaging

  • - Voice and video calling

  • - Group chat

  • - Document sharing

  • - Conference calls

  • - Audio calls

  • - Video conferencing

  • - File sharing

  • - Status updates

There is no deal for this product
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logo microsoft teams

5. Microsoft Teams
4.2 (5 reviews)

Video Conferencing Collaboration

Description

Microsoft Teams brings value by providing a collaborative platform for teams to communicate, collaborate, and stay organized. It integrates various tools and features such as chat, video calls, file sharing, task management, and third-party app integrations, all in one place. Teams allows users to work together in real-time, improving productivity and streamlining workflows. Additionally, it offers a secure and reliable infrastructure, making it suitable for businesses of all sizes.

Microsoft Teams compared to Botsplash

Microsoft Teams has better positive reviews than Botsplash: 90 vs 87

Botsplash is better at customer support than Microsoft Teams: 5.0 vs 4.0

Botsplash pricing plans are more competitive than Microsoft Teams: 4.7 vs 4.4

Botsplash is better at number of features than Microsoft Teams: 93 vs 92

Microsoft Teams: Pros & Cons

Efficient collaboration: Microsoft Teams allows for seamless communication and collaboration among team members
Integrated tools: With Microsoft Teams, you can access a variety of essential business tools and applications in one place
Scalability: Microsoft Teams grows with your business, providing flexibility and adaptability to changing needs
Limited integration options: Microsoft Teams has limited compatibility with third-party apps and tools
High learning curve: It can take some time for new users to become proficient in navigating and utilizing all of Teams' features
Performance issues with large teams: Teams may experience slowdowns or lag when used by large groups of users

Best features

  • - Chat and messaging

  • - Video conferencing

  • - File sharing and collaboration

  • - Calendar integration

  • - App integration

  • - Screen sharing

  • - Meeting recording

  • - Security and compliance

There is no deal for this product
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logo ringcentral mvp

6. RingCentral MVP
3.8 (5 reviews)

Call Centers

Description

RingCentral MVP (Message Video Phone) brings value to businesses by providing a unified communication platform that allows users to easily collaborate with colleagues and clients through messaging, video conferencing, and phone calls, all from a single app.

RingCentral MVP compared to Botsplash

Botsplash has better positive reviews than RingCentral MVP: 87 vs 80

Botsplash is better at customer support than RingCentral MVP: 5.0 vs 4.0

Botsplash's user interface is more convenient than RingCentral MVP: 4.5 vs 4.0

Botsplash pricing plans are more competitive than RingCentral MVP: 4.7 vs 4.0

Botsplash has more options than RingCentral MVP: 93 vs 79

RingCentral MVP: Pros & Cons

Software integrations: The solution offers over 2,000 integrations with third-party tools
HD video conferencing: HD video conferencing for up to 200 participants
International solution: Ringcentral MVP supports business telephone numbers in over 100 countries
Entry-level plan: The least expensive plan is limited to 20 user accounts
Tool configuration: Configuration of the solution is long and tedious
Reporting features: Reporting is not up to scratch and may not be accurate

Best features

  • - Communication hub

  • - Mobile access

  • - Advanced analytics

  • - VoIP connection

  • - Employee directory

  • - Ring groups

  • - Call tracking metrics

  • - Flexible integrations

  • - Reliability and security

There is no deal for this product
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logo aircall

7. Aircall
3.0 (5 reviews)

Call Centers

Description

Aircall is a cloud technology solution that can be deployed quickly and easily. It allows you to significantly improve the performance of your sales and support teams.

Aircall compared to Botsplash

Botsplash has better positive reviews compared to Aircall: 87 vs 85

Botsplash is better at customer service than Aircall: 5.0 vs 4.2

Botsplash is more suitable for small businesses thanks to its good value for money than Aircall: 4.7 vs 4.0

Aircall has more features than Botsplash: 98 vs 93

Aircall: Pros & Cons

Numerous integrations: Aircall connects to many third party applications
Accessible and ergonomic: Simple to use and set up
Real-time call tracking: Call tracking with live stream
Price a little high: Monthly pricing is higher than some competitors
No unified communication channels: Does not include a video conferencing solution
Lack of collaborative tools: No team messaging

Best features

  • - Deliver excellent customer service

  • - Analyze performance in detail

  • - Improve collaboration and teamwork

  • - Boost sales efficiency

  • - Deploy agents quickly

  • - Streamline your workflows

  • - Optimize your performance

  • - Enhance caller experience with customizable greetings

Aircall pricing

Custom

Contact sales

Essentials

$40 / user / month

Professional

$70 / user / month
There is no deal for this product
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