Pros from reviewers

• Increased Sales and Decreased Churn: Implementing workflows in Custify has led to an increase in product adoption, upsells, and cross-sells, and a decrease in churn, making it a valuable tool for boosting business performance

• Customizable Workflows and Automation: Custify offers customizable workflows for different customer segments and automation features, allowing for a more personalized and efficient customer management process

• Comprehensive Customer Overview: With multiple health scores and trends visible on one screen, Custify provides a comprehensive overview of customer health, enabling businesses to quickly identify and address any issues

• Task Management: Custify's task manager is a useful tool for managing teams and keeping them goal-oriented, enhancing team productivity and efficiency

• Exceptional Customer Service: Custify's customer service is responsive and detailed, providing useful solutions and quick resolution of any issues, ensuring a smooth user experience.

Cons from reviewers

• Limited documentation for API endpoints: While Custify offers a range of API endpoints, some users have found that not all of these are adequately documented. This can make it difficult to fully utilize the software's capabilities, particularly for tasks such as pulling historical timeseries values.

• Challenging implementation process: Some users have reported that the implementation of Custify can be somewhat challenging. While the software is user-friendly, it is also more powerful than it first appears, which can make the initial setup process more time-consuming than expected.

• Limited activity tracking and analytics: While Custify offers a range of features, some users have found that its activity tracking and analytics capabilities could be improved. This could potentially limit the insights that can be gained from the software.

• Occasional bugs: Some users have reported encountering bugs while using Custify. While these issues were generally resolved quickly, they can still cause temporary disruptions to workflow.

• Lack of a single comprehensive dashboard: Some users have reported that Custify does not offer a single dashboard or report that consolidates all statistics in one place. This can make it more difficult to get a comprehensive overview of customer data.