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Yext Reviews
60 reviews
- 01 What is Yext?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Yext compare to similar software?
- 05 Who is Yext best for according to our reviewers?
- 06 Yext Reviews
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01 What is Yext?
Yext is a SaaS-based software that provides modern and innovative search solutions across various channels such as websites, apps, mapping services, voice assistants, and social networks. It caters to different sectors including hotels, ecommerce, restaurants, retail, health, etc., helping businesses answer their users' questions effectively. Yext enhances the search experience on online stores, improving conversion rates through SEO landing pages. It also features Yext Answers, a search engine that understands natural language and provides accurate responses. Additionally, Yext offers reputation management solutions to improve a business's online reputation by quickly locating customer reviews and facilitating prompt responses.
02 Pros and cons from reviewers
Pros from reviewers
-
Time-saving
Yext streamlines the process of updating directory listings, saving users significant time and effort -
Efficient and automated listing management
Yext allows users to input their listing information once and then automatically updates it across over 100 online entities, ensuring accuracy and reliability -
User-friendly interface
The software is easy to use and doesn't require daily monitoring, making it a 'set it and forget it' type of tool -
Enhances online visibility
By improving organic results, SEO, and Adwords quality, Yext helps businesses rank higher in search results -
Proactive customer service
Despite some criticisms, many users have found Yext's customer service team to be proactive and helpful, suggesting ways to optimize listings and resolving issues promptly.
Cons from reviewers
-
High cost
Despite its functionality and user-friendly nature, Yext is considered quite expensive compared to other similar software on the market -
Limited directory compatibility
Some users wish Yext was compatible with more directories, as it currently does not support all of them -
Poor customer service
Several users have reported difficulty in reaching Yext's customer service, with complaints ranging from unresponsive support to difficulty in changing payment methods and resolving urgent issues. -
System bugs
Some users have reported encountering system bugs that slow down task completion, although the Yext support team is usually helpful in resolving these issues -
Expensive additional packages
While the basic listings and analytics packages are considered worth the cost, some users find the additional packages to be pricey
03 Main features
Starting Price
Free Plan
Benefit from a state-of-the-art platform
Reputation management and engagement
Consistent information across the web
Insights and performance analytics
Improve the efficiency of your business
Starting Price
$16
/ month
Free Plan
No
Benefit from a state-of-the-art platform
Reputation management and engagement
Consistent information across the web
Insights and performance analytics
Improve the efficiency of your business
04 How Yext compare to similar software?
Yext and Semrush are both digital marketing tools designed to enhance online presence and SEO, but they focus on distinctly different aspects of this domain. Both platforms include robust features to improve visibility and manage digital data, yet the nuances in their offerings could be pivotal in choosing the most suitable tool for your needs.
One of the main differences between Yext and Semrush is their core functionalities. Yext specializes in online brand management, particularly in local search optimization and the management of business listings across multiple directories. It provides a centralized platform to control how business information appears on various external sites, ensuring accuracy and consistency. This is crucial for businesses that rely heavily on local search visibility and reputation management.
On the other hand, Semrush excels in broader SEO and digital marketing strategies. It offers comprehensive tools for keyword research, SEO audits, competitor analysis,...
Semrush
Used by 2825 members
Be more visible in search results and increase qualified traffic
14 days free on Semrush One
Save up to $274
When choosing between Birdeye and Yext for managing your business's online presence, it's essential to understand their distinct focuses and features, which cater to different business needs in the realm of reputation management and local marketing.
Birdeye focuses on enhancing customer experience through comprehensive review management and customer feedback tools. It is designed to help businesses collect and respond to reviews, conduct surveys, and analyze customer sentiment. Birdeye excels in providing businesses with the tools needed to improve their reputation by actively engaging with customers and gaining insights from their feedback. Its features include automated review solicitation, review monitoring across numerous platforms, and detailed analytics to understand customer sentiment better.
In contrast, Yext specializes in ensuring accurate and consistent business information across a wide range of directories, search engines, and social media platforms. Yext's primary focus...
Both Algolia and Yext are powerful search platforms, each with unique strengths that cater to different business needs. The primary distinction between Algolia and Yext lies in their focus and target user base. Algolia is renowned for its advanced search capabilities, particularly favored by developers and e-commerce businesses that require fast, customizable, and highly relevant search results. Yext, on the other hand, offers a broader suite of tools that not only provide search functionality but also enhance a brand’s digital presence across multiple platforms.
Algolia excels in providing a search experience that is both lightning-fast and highly customizable. It is designed for businesses that need precise control over their search algorithms, enabling them to deliver real-time, relevant results as users type. This makes Algolia a go-to solution for e-commerce platforms, SaaS companies, and any business that prioritizes user experience through powerful search functionality. The...
Algolia
Used by 453 members
The leading Search-as-a-Service platform
$10,000 in credits for 1 year
Save up to $10,000
05 Who is Yext best for according to our reviewers?
-
Banking Professionals
These are individuals who work in the banking industry. They find Yext useful for managing listings, reviews, and promoting their bank. They value the convenience of updating data on a single platform that disseminates to multiple listings at once. However, they have faced some system bugs that needed fixing -
Web Developers
These are individuals who build and maintain websites. They use Yext's APIs to access location data, eliminating the need to update changes in multiple places. They find the software user-friendly and appreciate the reporting and analytics features. However, they find some of the additional packages expensive. -
Small Business Owners
These are individuals who own and operate small businesses. They find Yext useful for managing online listings and appreciate its user-friendly interface. They also value the ability to easily update store hours, add holiday information, or open/close a location. However, they wish Yext was compatible with more directories -
Franchise Owners
These are individuals who own and operate franchises. They appreciate Yext's ability to streamline the process of updating business information on a single platform. This ensures the correct information appears on various sites and allows them to make updates as needed -
SEO Professionals
These are individuals or agencies that specialize in improving a website's visibility on search engines. They appreciate Yext's ability to enhance organic results, SEO, and Adwords quality. They also value the software's user-friendliness and its ability to manage over 100 listing entities online
06 Yext Reviews
Yext rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
Yext Reviews
-
Marget Lubowitz
Strong Fit for Multi-Office Healthcare Listings and Workflows
We run a healthcare business with multiple offices, and Yext has been especially helpful for provider listings, office hours, and keeping location details correct during frequent staffing changes. The compliance side still requires careful review on our end, but the publishing workflow is much better than doing everything manually
June 28, 2026
-
Margie Klocko
High-Impact Tool for Bulk Edits, Accuracy, and Scheduling
Yext is one of the few tools we kept after a broader software audit because it solves a very specific operational problem well. Bulk edits, listing accuracy, and the ability to schedule updates have all been useful, and getting access to around $35,000 through Joinsecret definitely helped offset the initial cost
June 20, 2026
-
Eryn Lind
Improved On-Site Search Through Structured Knowledge Graph
The search feature on our site improved more than I expected after we structured our content in Yext. Results are cleaner, filters work better, and the knowledge graph setup gave us a more consistent way to manage facts across teams. There is a learning curve, but support was responsive when we got stuck
June 16, 2026
-
Dr. Jed Grimes
Scalable Store Pages Without Developer Dependency
What sold me on Yext was the ability to manage hundreds of store pages without relying on developers for every small change. Their pages product is straightforward, schema markup is handled well, and we also had some extra room in the budget thanks to about $35,000 in credits we picked up through Joinsecret
June 7, 2026
-
Herb Nicolas PhD
Fast Multi-Location Updates for Hours and Closures
We use Yext mainly for multi-location management, and the best part is how easy it is to push holiday hours, temporary closures, and service updates everywhere at once. The dashboard can feel a little dense at first, but after setup it saves our team a lot of repetitive admin
May 30, 2026
-
Lindsey Mayer
Consistent Listings Across Major Directories
Yext has been a solid fit for keeping our location data consistent across Google, Apple Maps, Yelp, and smaller directories we would never update manually. The duplicate suppression tools saved us a lot of cleanup work, and once the listings were synced, local search visibility improved within a couple of months
May 24, 2026
-
Lanita Jacobs
Credits + Time Savings Justify Expansion
We also came in via Joinsecret and the $35,000 credits on Yext helped us cover Pages plus Listings for the first stretch, and once it was running, the time savings from fewer listing errors basically paid for the ongoing seat we kept.
May 17, 2026
-
Arianna Walker
Smooth Recovery with Bulk Edits & Entity History
Implementation took some time, mostly aligning fields and categories, but the bulk edit tools and entity history saved us when we realized our naming conventions needed a reset halfway through
May 10, 2026
-
Emory Bailey
Joinsecret Credits Make Pricing Work
Pricing is not cheap, but we took some sting out by using the $35,000 credits on Yext deal we got through Joinsecret, which made it easier to justify rolling it out to more locations instead of a pilot
May 2, 2026
-
Colby Balistreri
Better On-Site Search via Knowledge Graph
The Search experience on our site improved after we connected Yext Search to the Knowledge Graph, especially for “near me” and service questions, and the admin UI makes it easy for non-technical staff to update answers without touching code
April 26, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.