Pros from reviewers
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Developer-friendly: EngageBay is developer-friendly, allowing for customization of contact forms, emails, and other features, which is essential for businesses with specific needs
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User-friendly interface: The software is easy to navigate, making it simple for users of all levels of tech-savviness to use
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Excellent support team: EngageBay's support team is known for providing fast and helpful assistance, ensuring users can resolve any issues quickly
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Cost-effective: Compared to its competitors, EngageBay offers a lot of features at a reasonable cost, making it an affordable choice for businesses
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Stable and reliable: EngageBay is praised for its stability and reliability, ensuring users can depend on it for their CRM and marketing needs.
Cons from reviewers
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Limited reporting capabilities: EngageBay's reporting feature needs improvement. Users have to export raw csv data and transform it before they can report on it, which can be time-consuming and inconvenient
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High cost for usage: While EngageBay offers a lot of features, it can be quite costly for every use. This can be a significant disadvantage for small businesses or individuals on a tight budget
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Email delivery issues: There have been instances where scheduled emails were not sent out, leading to hard bounced contacts. This can be detrimental for time-sensitive campaigns and can lead to loss of potential leads
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User interface needs improvement: While EngageBay is user-friendly, the user interface could be more intuitive and user-friendly. This can enhance the user experience and make navigation easier
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Limited customization options: EngageBay could benefit from more customization options for reports and workflows. This can allow users to tailor the software to their specific needs and preferences.
6 months free on All-in-One Growth Plan on EngageBay
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Main features
Starting Price
Free Plan
Automate marketing tasks with ease
Provide quick and efficient support
Improve customer satisfaction
Integrations
Seamless team collaboration
Starting Price
$14
/ user / month
Free Plan
Yes
Automate marketing tasks with ease
Provide quick and efficient support
Improve customer satisfaction
Integrations
Seamless team collaboration
What is EngageBay?
6 months free on All-in-One Growth Plan on EngageBay
Get 6 months free on All-in-One Growth Plan on EngageBay and up to $3,000 savings with Secret.
How EngageBay compare to similar software?
Product
EngageBay
4.5
EngageBay reviews
Price
$14
/ user / month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
EngageBay
vs
HubSpot
EngageBay and HubSpot are both reputable players in the CRM industry, offering a suite of tools designed to streamline contact and lead management, sales processes, and customer service operations. While both platforms aim to enhance business-customer relationships, they cater to distinct audiences through their feature sets, pricing models, and usability, marking the primary differences between the two.
EngageBay stands out for its affordability and an all-in-one approach tailored to small and medium-sized businesses (SMBs). It provides a comprehensive suite of marketing, sales, and service tools within a single platform, making it a cost-effective solution for businesses looking to manage their operations without investing in multiple disjointed systems. EngageBay's user interface is notably straightforward, emphasizing ease of use and minimizing the learning curve for teams with varied levels of technical expertise. This focus on simplicity, however, means that while EngageBay...
EngageBay
All-in-one marketing, sales and support software
HubSpot
CRM, marketing automation & customer service software suite
Who is EngageBay best for according to our reviewers?
Small to Medium Scale Businesses: EngageBay offers numerous features at a very affordable price, making it ideal for small to medium scale businesses. It's user-friendly and allows for the creation and implementation of various business processes
Developers: EngageBay is developer-friendly, providing an open source API that allows for customization of features like contact forms or emails. It's stable, reliable, and offers a lot of features for a reasonable cost
Sales Teams: EngageBay's sales features are excellent. Its CRM functionality and Marketing Dashboard are reliable and user-friendly, making it a great tool for managing sequences, campaigns, and client data
Individuals and Small Businesses: EngageBay efficiently manages and tracks customer engagement, making it a great solution for individuals and small businesses. However, it could benefit from more customization options for reports and workflows
Users Switching from Other CRMs: EngageBay offers more value for money compared to other CRM platforms like Mailchimp and Hubspot. It's user-friendly and easy to set up, making it an attractive option for users looking to switch from other CRM systems.
6 months free on All-in-One Growth Plan on EngageBay
Get 6 months free on All-in-One Growth Plan on EngageBay and up to $3,000 savings with Secret.
EngageBay reviews
4.5
EngageBay rating
4.5
Ease of use
4.9
Customer service
4.8
Value for money
4.4
Likelihood to recommend
4.6
Features
4 EngageBay reviews
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Brenda Martinez
Revamping my Landing Page with Engagebay
I had the chance to create mobile and laptop versions of my landing page with Engagebay. However, I struggled to figure it out and reached out to customer service via chat. Mark was extremely patient with me and helped me make my pages look fantastic. I'm grateful for his help.
April 28, 2024
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Albert Smith
Outstanding Value and Stellar Support
I find EngageBay to be developer-friendly, which is essential when I need to customize things like contact forms or emails. It's very user-friendly and easy to navigate. The support team is excellent, providing fast and helpful assistance. The software offers a lot for a reasonable cost compared to its competitors and it's very stable and reliable. However, some features could use some improvement, like the reporting feature. I would appreciate if they could enhance their reporting capabilities. Currently, I have to export raw csv data and transform it before I can report on it. I chose EngageBay CRM because of its price and the initial experience of using their free account, which offers a lot of features. I switched to EngageBay CRM from Mailchimp because it offers more for a similar price.
April 21, 2024
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Steven Brown
EngageBay: A Game-Changer for Marketing Teams
EngageBay has been a game-changer for our marketing team
April 15, 2024
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Lisa D
Rockstar Customer Service with EngageBay
I attempted multiple times to resolve an issue with Engagebay but was unsuccessful. I reached out to their customer service through chat and was promptly connected with someone who helped me fix the issue quickly. I am very grateful.
April 14, 2024
