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KrispCall Reviews
14 reviews
Save BIG on
KrispCall
Save up to $960 on KrispCall
KrispCall
Used by 115 members
20% off monthly or annual plans
Save up to $960 on KrispCall
Save BIG on
KrispCall
- 01 Is KrispCall any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How KrispCall compare to similar software?
- 05 Who is KrispCall best for according to our reviewers?
- 06 KrispCall Reviews
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01 Is KrispCall any Good? My expert Review
I am evaluating VoIP tools by determining if they will reduce switching tabs for both Revenue/Support Teams, and if Admins can make routing and reporting standardized without creating a mini project to set up the product. KrispCall has the greatest advantage when treated as "Telephony inside your CRM", as opposed to using it as just another Softphone.
KrispCall provides Virtual Numbers, Shared Callbox for Calls/SMS/Voice Mails, and all the necessary features for a Call Center: IVR/Phone Trees, Call Forwarding and Transfer, Call Recording, Live Monitoring (Listen/Whisper/Barge), and an Analytics layer for Managers to Track Call Volume, Timing, and Agent Activity so you can Coach and Fix Routing Bottlenecks vs Guessing
What impressed me most is the breadth of integrations and automation potential. If your team lives in HubSpot, Pipedrive, Zoho, Dynamics, or a support stack like Intercom/Front (plus Zapier/Make), KrispCall’s approach makes it easier to keep context attached to every conversation. The newer AI Copilot features, transcription and call summaries, add real value for QA and follow-ups, especially when you need fast call notes.
There are Trade-Offs. Pricing starts at $15 per User per Month, however Calls and SMS are Usage-Based, and Full Capability can move you towards Higher Tiers. A few Items are Marked "Coming Soon" (Desktop/App Elements and Reporting Pieces), and while the Number of Features may seem Overwhelming to a Solo Operator, this is similar to how Performance for Cloud Phone Systems is Dependent upon Having Stable Internet.
My verdict: KrispCall is a smart pick for sales and support teams that want AI-assisted calling plus strong CRM alignment without paying enterprise contact-center prices. If you need a simpler “just a business number” app, alternatives like OpenPhone-style tools may be easier, but less operationally powerful.
02 Pros and cons from reviewers
Pros from reviewers
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Robust call analytics and monitoring
KrispCall's advanced call analytics and live monitoring features provide valuable insights into call center operations and agent performance, enabling data-driven decision-making and continuous improvement in customer service quality. -
Advanced AI integration
KrispCall's AI-powered features, such as auto-suggestion for messaging and call transcription, significantly enhance communication efficiency and productivity, allowing businesses to leverage cutting-edge technology in their daily operations. -
Comprehensive CRM integration
With support for over 100 CRM applications, KrispCall seamlessly integrates into existing business ecosystems, providing a unified communication experience that enhances workflow efficiency and customer relationship management. -
Global reach through virtual numbers
The availability of virtual phone numbers from more than 100 countries enables businesses to establish a local presence in international markets without the need for physical offices, facilitating global expansion strategies. -
Scalability and flexibility
The platform's wide range of features and integrations make it suitable for businesses of various sizes and industries, allowing for scalability as companies grow and adapt to changing communication needs.
Cons from reviewers
-
Cost considerations for full feature utilization
To fully leverage all of KrispCall's advanced features and integrations, businesses may need to invest in higher-tier plans or additional services, which could be a significant cost factor for budget-conscious organizations. -
Potential complexity for small businesses
The comprehensive feature set might be overwhelming for small businesses or solopreneurs who may not require all the advanced capabilities, potentially leading to underutilization of the platform. -
Learning curve for new users
The wide array of features and AI-powered tools may require some time for users to fully understand and utilize effectively, potentially slowing initial adoption and requiring additional training resources. -
Dependence on internet connectivity
As a cloud-based solution, KrispCall's performance is contingent on stable internet connections, which may be a concern for businesses in areas with unreliable internet infrastructure or those requiring guaranteed uptime. -
Possible over-reliance on AI
While AI features can greatly enhance efficiency, there's a risk of over-dependence on automated systems, potentially leading to a loss of personal touch in customer interactions if not balanced properly.
KrispCall
Revolutionize your CRM with AI-powered telephony
20% off monthly or annual plans
Save up to $960
03 Main features
Starting Price
Free Plan
Unified callbox
Phone tree IVR
Virtual phone numbers
CRM integration
Live call monitoring
Starting Price
$15
/ user / month
Free Plan
No
Unified callbox
Phone tree IVR
Virtual phone numbers
CRM integration
Live call monitoring
KrispCall
Revolutionize your CRM with AI-powered telephony
20% off monthly or annual plans
Save up to $960
04 How KrispCall compare to similar software?
05 Who is KrispCall best for according to our reviewers?
-
Sales teams working in a CRM
Great for reps who need click-to-call workflows, logged conversations, and follow-up accuracy with AI transcription/summaries and deep CRM integrations. -
Customer support teams and small call centers
Ideal for teams that need IVR routing, call recording, and live monitoring (listen/whisper/barge) to improve quality and ramp new agents faster. -
Companies expanding internationally
Well-suited for businesses that want local presence via virtual numbers in 100+ countries, without setting up physical offices in each region. -
Remote and distributed teams
A strong fit when agents work across time zones and devices, but still need one shared callbox, consistent routing, and manager visibility into performance. -
Agencies managing multiple client conversations
Useful for agencies that handle many inbound/outbound interactions, want structured analytics, and need integrations to keep client context tied to calls and messages.
KrispCall
Revolutionize your CRM with AI-powered telephony
20% off monthly or annual plans
Save up to $960
06 KrispCall Reviews
KrispCall rating
KrispCall Reviews
-
Dominica Jones
Simple IVR That Gets Callers to the Right Person
I started using KrispCall to separate work and personal calls, but it ended up helping our whole team. The shared inbox for calls and messages keeps things visible, and the HubSpot integration has cut down on manual logging quite a bit. There is still a little learning curve, but it is manageable
June 29, 2026
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Msgr. Dirk Greenfelder
Local and Toll-Free Numbers Without the Telecom Headache
We mainly use KrispCall for inbound support, and the IVR has been more useful than I expected. It is not overly complex to set up, and callers reach the right person faster now. I also got a modest 20% reduction on the plan through Joinsecret, which was a nice bonus but not the main reason we stayed
June 20, 2026
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Arnette Crona
Better Accountability With Call History, Tagging, and Recordings
I like that KrispCall does not try to be everything at once. It handles cloud calling, texting, routing, and voicemail in a way that is easy to explain to new hires. Setup took less time than expected, and porting our existing number was smoother than I had prepared for
June 14, 2026
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Tiffaney Bosco PhD
Smooth Hybrid Calling on Desktop and Mobile
We adopted KrispCall after struggling with missed calls and unclear ownership between team members. The call history, tagging, and recordings made accountability much better. I also happened to get 20% off through Joinsecret on the annual option, which was useful since we were already comparing costs closely
June 6, 2026
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Mrs. Kena Kreiger
Assign Numbers by Team or Region From One Dashboard
KrispCall has worked well for our hybrid team because people can answer business calls from desktop or phone without much friction. The SIP and telephony side felt less intimidating than other tools we tested, and the connection quality has been consistent enough for client-facing work
June 2, 2026
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Ted Torp Ret.
Lean, Reliable Calling for Small Agencies
One practical thing I like is the ability to assign numbers by team or region and manage everything from one place. That helped us look more established in new markets without opening local offices. The reporting is simple, but for a growing team it gives enough visibility to make decisions
May 26, 2026
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Rudolf Rutherford DC
Shared Inbox and HubSpot Integration for Team Visibility
For a small agency, KrispCall covers the basics well without feeling bloated. Call transfer, number sharing, and voicemail handling are all reliable enough for daily use. We found a 20% discount on the monthly plan through Joinsecret when signing up, which made trying it out less of a commitment
May 17, 2026
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Jesus Metz
Call Recording and Voicemail Transcription That Save Time
What I appreciate most is how easy it was to get local and toll-free numbers for different markets without dealing with a telecom maze. The interface is clean, the mobile app is usable, and the basic analytics are enough for me to spot missed call patterns and adjust staffing
May 10, 2026
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Bryan Wintheiser
Remote Support on One Business Number
KrispCall has been solid for our remote support setup because we can use one business number across different teammates without giving out personal lines. I especially like the call recording and voicemail transcription, which save time when I need to review customer issues later instead of asking people to repeat themselves
May 3, 2026
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Carolyne Watsica
Shared Numbers and Smart Routing for Growing Sales Teams
We switched to KrispCall when our sales team outgrew personal mobiles, and the shared numbers plus call routing made a real difference. Setting business hours was straightforward, and the call notes after each conversation helped us keep follow-ups organized without jumping between tools all day
April 26, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.