Guide 2026
Starting price: $49 per month
Free plan: Yes
Free trial: No
Paid plans: Growth
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Hotjar
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Hotjar
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40% off all annual plans
Save up to $928 on Hotjar
Save BIG on
Hotjar
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Pricing: $0 (Freemium)
Best for: Best for beginners exploring basic user behavior insights
Hotjar's Free Plan provides an excellent way to get started on your journey of understanding how users interact with your websites at no cost. This plan allows users to collect up to 35 sessions per day, meaning you will have enough data to begin to know how users are behaving. In terms of what's included, users have unlimited heatmaps and session records in the free plan, which is a great way of getting a visual of how users are engaging with your content and how they are interacting. With some basic filters and integration with HubSpot, the free plan allows users to actually begin making data-driven decisions to improve user experience. So if you're interested in getting more comfortable with user analytics and potentially building a more comprehensive strategy over time, the free plan is a great way to do so!
Main features
Unlimited heatmaps
Session recordings
Basic filters
Pricing: $49 per month
Best for: Perfect for startups needing enhanced tracking and analysis
The Growth Plan from Hotjar is designed for companies wanting to deepen their understanding of user behaviour. For the reasonable price of $49 a month, the Growth Plan also increases the maximum limit of sessions recorded from 20 per day to 100 per day for analysis of user behaviour. The tools in the Growth Plan build on the Personal Plan. One example is page view filters, or session information filters, that allow teams to collect and index data more refined. The Events API used in the Growth Plan extends the Power of Hotjar for tracking custom actions through its users, presenting a nuanced look at user interaction. This is an ideal tool for similar teams wanting to better develop strategies for user experience with more detailed user behaviour data.
Main features
Page view filters
Session information and technology filters
Events API for custom user action tracking
Pricing: Custom pricing
Best for: Ideal for businesses leveraging advanced analytics and integrations
The Hotjar Pro Plan is made for scaling companies who need more robust analyzing tools. The plan has custom pricing depending on everyone's needs, and it comes with a lot of tracking allowed. For example, you can start with 500 daily sessions and expand to a huge 270,000 sessions. This clearly opens the door for very precise user insight, and every high traffic site should be able to leverage SoO's knowledge on user behavior. The Hotjar Pro Plan includes all the Features provided in the Growth Plan, and adds some powerful tools like behaviour and experiment filters, frustration and engagement scores, and the Identify API to track custom user attributes. Likely one of the most useful items of the Pro Plan includes many custom integrations to help move between your workflows on major platforms. The Hotjar Pro Plan allows your business to be deeply involved in tracking user analytics, allowing you to build next-level data-driven decisions to further your growth.
Main features
Behavior and experiment filters
Frustration and engagement scores
Identify API for custom user attributes
Pricing: Custom pricing
Best for: Tailored for large organizations demanding extensive data collection and dedicated support
The Enterprise Plan is Hotjar's most comprehensive offering, designed to meet the complex needs of large-scale operations. With custom pricing based on specific requirements, this plan provides unparalleled session tracking capabilities, accommodating up to 270,000 daily sessions. It includes all features from the Pro Plan and introduces advanced functionalities such as funnels and trends analysis, console error tracking, and the Hotjar API for automating user lookup and deletion. Enterprise users benefit from webhooks for real-time data integration, SAML single sign-on for enhanced security, and the support of a dedicated customer success manager. Priority support ensures that any issues are promptly addressed, allowing organizations to maintain an optimal user experience. This plan is ideal for enterprises seeking a holistic, data-driven approach to user analytics with personalized assistance.
Main features
Funnels and trends analysis
Console error tracking
Dedicated customer success manager
Hotjar's Free plan is a fantastic way to get started with understanding user behavior for individuals or small teams. With unlimited heatmaps and session recordings, unsampled tracking offers unlimited heatmaps and session recordings but will only allow you to track 35 sessions every day. The basic filters provide some basic functionality, along with simple feedback tools and survey responses, with just enough detail to get started but not ideal for significant analysis.
The Growth plan, however, opens the capabilities of Hotjar up tremendously since you'd be able to track 100 sessions a day, allowing businesses to obtain a broader data set that also is more representative of the broader sample. The Growth plan offers much more advanced filtering tools that offer users the option to segment the recordings and heatmaps based on user activity and technology stack. The Growth plan offers event tracking through API, whereby users can connect Hotjar data to other tools you are using for vastly informed insights.
Along with more customization of surveys, and a clearer picture of what the user behavior is, the Growth plan is the right plan for organizations that need more actionable, detailed data and to improve the experience of your website.
Hotjar's Pro and Enterprise plans both serve businesses that want extensive insights into user behavior, but Enterprise is for large organizations with robust data collection, additional security protocols, and advanced user support. Hotjar's Pro plan includes custom session tracking (starting at 500 sessions per day), reporting and advanced analytics, integrations, and is a great product for businesses in scale-mode that need more detailed heatmaps, session recordings, and user feedback tools.
Hotjar Enterprise goes even further to include advanced data collection (with an unlimited number of sessions, scaling past 270,000 per day), additional security protocols like SAML SSO, dedicated support, and custom integrations. Enterprise customers also receive priority access to API automation, webhooks, and error tracking, and would be a good fit for organizations that need management of complex data and compliance.
The short story is; Pro is great for a scaling business that wants deeper insights, Enterprise is great for larger organizations that require high-level tracking and security when managing large and complex data, with personalized support and customer service.
Choosing the right Hotjar pricing plan comes down to one key question: How much clarity do you need to make better business decisions? If you're just starting out, the Free plan gives you a glimpse into how users interact with your site, perfect for small teams or solo entrepreneurs testing early ideas. But as your business grows, you’ll hit a wall. More traffic means more unknowns: Why are users dropping off? What’s stopping conversions? The Growth plan helps answer these questions with better filtering, event tracking, and deeper behavioral insights, crucial for businesses that need data-driven decisions rather than gut instincts.
For scaling businesses, Pro takes things a step further, offering customizable session tracking and integrations to optimize every touchpoint of the user journey, ideal for SaaS, e-commerce, or any business looking to fine-tune conversion rates. And if you're an enterprise handling huge traffic volumes, compliance concerns, and high-stakes optimizations, the Enterprise plan provides the security, automation, and dedicated support needed to make every data point actionable at scale. The right choice depends on how much insight you need to confidently move the needle on growth.
Whether Hotjar is better than Amplitude depends on your specific needs and goals. Hotjar is better suited for teams that need to quickly gather visual, qualitative insights to improve user experience, making it ideal for smaller businesses or those without advanced analytics expertise. It offers an intuitive setup and immediate access to actionable data.
Amplitude, however, is the better choice if your focus is on deep, data-driven analysis of user behavior at scale. It provides more comprehensive tools for tracking and optimizing user journeys, making it invaluable for larger companies or those requiring detailed, long-term behavioral insights.
Hotjar vs Amplitude
Determining whether Hotjar is better than FullStory hinges on your user behavior analytics and website optimization needs. Hotjar stands out for its user-friendly approach, offering features like heatmaps, session recordings, and user surveys in a straightforward manner. It's a preferred choice for those seeking quick insights into user behavior without a steep learning curve.
FullStory, on the other hand, provides more advanced and detailed analytics capabilities, including granular session replays, precise user segmentation, and advanced search features. FullStory is the superior choice for businesses and professionals requiring in-depth and precise insights into user interactions and website performance.
Hotjar vs FullStory
Determining whether Hotjar is unequivocally superior to Mixpanel is nuanced, given their distinct strengths. Hotjar impresses with its capacity to visualize user behavior through heatmaps and session recordings, offering qualitative insights into website or app interactions.
In contrast, Mixpanel shines in event-based tracking and holistic analytics, empowering users with granular, data-driven perspectives. The determination of "better" hinges on your business's particular requirements and objectives. Hotjar excels in capturing user experience nuances, while Mixpanel offers in-depth quantitative analysis—making the choice contingent upon your analytical priorities.
Hotjar vs Mixpanel
When it comes to user behavior analytics, Hotjar is a great starting point, but depending on your business needs and the depth of insights you require, there are other tools that might serve you even better.
Mixpanel is great for product teams that need event-based analytics and want to track user actions, measure engagement, and perform cohort analysis for deeper insights into user behavior.
Amplitude excels at advanced behavioral analysis and user segmentation, ideal for companies with multiple products or complex user journeys that need to understand every touchpoint across a diverse user base.
LiveSession focuses on session replay and real-time user behavior tracking, perfect for teams looking to quickly identify friction points and improve user experience by watching live sessions.
Each of these tools offers a different level of depth and focus, so the best one depends on what specific challenges you're trying to solve.
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Yes! Hotjar has a free Plan which makes this perfect for solopreneurs, small businesses, and start-ups who want to experience user behavior analytics (and many other features) free of charge.
The free plan enables you to use heatmaps, session recordings, and feedback polls that will give you the data you need to see how users experience your site and identify areas for improvement. Since the plan tracks up to 35 sessions daily, it's particularly well-suited for low-traffic websites or businesses that are starting their user-experience optimization process.
The Free plan delivers information that you can use to improve website performance, increase conversions, and raise your visitors' satisfaction, without any financial commitment. It is a great, no-risk way to test the waters of data-driven web decisions and realize the real impact it can have on your website.
Hotjar’s Free plan is a solid starting point but has several limitations when compared to the Growth and Pro plans. One of the main restrictions is the 35 daily session limit, which quickly becomes insufficient as your traffic grows, limiting the depth of user behavior analysis.
The Free plan also offers basic heatmaps and session recordings but lacks the advanced segmentation and custom filters available in the paid plans, making it harder to get granular insights.
Additionally, the Free plan only supports basic surveys and feedback tools, without the flexibility for advanced customization or higher response limits.The Growth and Pro pricing plans also offer higher data retention, allowing businesses to store more historical data for trend analysis, which the Free plan lacks.
Furthermore, you won’t have access to integrations with other tools or event tracking, which are essential for scaling and deeper data analysis. Lastly, the Free plan provides limited support, so businesses with more complex needs may find the lack of priority assistance challenging.
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John Davis
“We started with Hotjar’s Free Plan and it was a great way to dip our toes into user behavior analytics. For a small team with limited traffic, the heatmaps and session recordings were all we needed to understand how visitors interacted with our site. As our business grew, we upgraded to the Growth Pricing Plan for $49 per month. The increased daily sessions and advanced filtering features allowed us to dive deeper into user behavior and optimize our conversion rates. It's been a fantastic investment for improving our user experience.”
Rachel Perez
“Upgrading to Hotjar’s Pro Plan was a game-changer for our growing e-commerce store. With advanced features like custom session tracking and integrations with other tools have allowed us to better understand our users' pain points and fine-tune our website. The session replay function, combined with more detailed analytics, has helped us make informed decisions that have directly impacted our sales. It’s a powerful tool for improving both customer experience and conversion rates. I highly recommend it!”
David O’Connor
“We went with Hotjar’s Enterprise Plan to support our large-scale SaaS business, and it’s been well worth the investment. With custom pricing, the added features like API integrations, advanced security (SAML SSO), and dedicated support have been invaluable as we scale. The ability to track and analyze user behavior across multiple product lines with no session limits has given us a deeper understanding of our users and helped us optimize workflows. It's an essential tool for a business our size, go for it if you need top-tier analytics and full support.”
How much does Hotjar cost to use?
Hotjar offers a range of pricing plans to cater to different business needs. The Free plan is great for small websites or those just starting to dive into user behavior analytics, it's completely free but comes with limitations like 35 daily sessions and basic features.
For businesses that need more insights, the Growth plan costs $40 per month and unlocks more sessions, advanced filtering, and event tracking, ideal for small to medium-sized teams looking for more detailed data. The Pro plan, starting at $99 per month, is designed for growing companies that require deeper customization, higher session limits (up to 500 per day), and integrations with other tools.
For larger enterprises or those with more complex needs, the Enterprise plan offers custom pricing with additional features like unlimited sessions, enhanced security, and dedicated support. The price varies depending on the scale and requirements of your business.
How does Hotjar AI Copilot work and how can it help me?
Hotjar’s AI Copilot quickly analyzes user behavior and provides actionable insights that leverage artificial intelligence. It is available with the Growth plan and identifies trends, patterns, and pain points that users experience on their website.
The AI Copilot has the added benefit of not just offering analytics in a traditional sense, with real-time suggestions to improve areas of your website, but also offers the ability for you to know where to focus your optimization efforts, regardless of your experience with technical optimizations. The Copilot can analyze session recordings and heatmaps, identify user interactions, and provide recommendations to develop better conversion rates, site navigation, or the user experience overall.
This feature is great for businesses that want to make smarter decisions based on data, but want to do that without drowning in data. You are able to identify issues and action on clear and insightful recommendations from the AI Copilot with ease.
Is Hotjar worth it?
Yes! Hotjar is an extremely valuable tool for businesses that want to better understand and analyze user behavior on their websites, and apply those insights into meaningful changes. The power of Hotjar is how easy it is to use and how much information you can glean from it. Whether you utilize Hotjar's Free Plan or need to upgrade to their Growth or Pro Plan, Hotjar offers very quick and simple tools (like heatmaps, session recording, and feedback polls) to identify user frustration points and adjust your site's user experience for improvement.
More importantly, Hotjar offers clarity between raw data and actionable insights. For instance, if you're using AI Copilot on Hotjar's Growth Plan, the platform provides personalized recommendations so you can figure out improvements quickly without having to dive into scores, metrics, and charts. Once your business has progressed to a higher degree, Hotjar also offers advanced filtering abilities and custom surveys to really dial in your user experience and improve your conversion rates.
It is absolutely worth it because it allows you to make data-driven decisions that will ultimately have a real impact on the success of your website, and thus, allow you to improve user experience, increase engagement, and achieve better revenue results overall. Whether you're a small business owner or part of a large team, Hotjar allows you to get the most value from every visitor to your site.
Is Hotjar pricey?
When compared to alternatives like Sentry, Amplitude and Howuku, Hotjar is a cheaper alternative for small to medium businesses. Crazy Egg starts at $24 per month and has similar tools like heatmaps and session recordings, but also requires upgrades to more expensive plans to exploit the features. FullStory is also a similar tool but geared toward larger teams and businesses, with services starting at $199, not an ideal choice if you are a small business or startup. Mouseflow is a comparable tool which is similarly priced to Crazy Egg, however Mouseflow has more complicated pricing if you use based on session count.
Hotjar's Free plan is a great point to start without a cost, where other tools [typically] charge immediately. Hotjar's Growth plan ($40 per month) has tons of features, including features like AI Copilot, advanced filtering, and event tracking -- features you will find in higher-priced alternatives. Also, Hotjar's setup and ease of use makes it attractive to businesses who seek top analytics without the "pain" of using expensive tools.
JoinSecret also has exclusive discounts for Hotjar that could help save you even more money while finding out the peak level of user actions. If you want to understand your site visitors and how to improve their experience, Hotjar is a quality choice that represents tremendous value compared to many of their competitors.
What is the best approach to save money on Hotjar?
If you have been searching for ways to save money on your Hotjar plan, there are a number of straightforward ways to save money without compromising the tools you rely on. Here are some top ways to save money meaningfully:
Thinking carefully about how you use Hotjar could mean you save a large amount of money without losing the insights you need to improve your website or product.
Is the free version of Hotjar worth it?
Yes, the Free version of Hotjar is definitely worth it, especially for smaller businesses or teams that are just starting out with user behavior analytics. With features like heatmaps, session recordings, and feedback polls, it provides valuable insights into how users interact with your site. This helps you spot user friction points, optimize user experience, and improve conversion rates, all without spending a dime. The 35 daily session limit ensures you can still gather meaningful data, even if you’re running a relatively small website or a startup.
For example, a small SaaS company that just launched can use Hotjar's Free plan to gather initial insights into how visitors engage with their landing pages, whether they’re dropping off before completing sign-ups, or what sections of the page are receiving the most attention. By understanding these behaviors, you can make targeted improvements to increase conversions without needing to jump into a paid plan right away. It’s a fantastic way to begin understanding your users and building a more user-friendly website with no upfront cost.
The Free plan is more than enough to get started and build a strong foundation of insights before considering an upgrade.
Is Microsoft Clarity better than Hotjar?
Microsoft Clarity and Hotjar are both great tools that focus on user behavior analytics, but both tools focus on slightly different use cases, and which will be better for you will depend on what you're trying to accomplish.
To start, Microsoft Clarity is completely free and allows for session replays and heatmaps with unlimited tracking, which is great if you're looking for easy user behavior insights at no cost. They also have a clean and easy-to-navigate user interface. Clarity is highly recommended for example, by small businesses and startups that don't have a budget for user testing. The downside is there might be some advanced features that Clarity lacks such as: custom surveys, advanced filtering, and integrations as mentioned above to Hotjar, but these are only available in Hotjar's higher-tiers. Clarity also has limited reporting and segmentation options compared to Hotjar, so this might hinder deeper insights for a growing business, but I wouldn’t go along as far to say you wont get insights at all!
Hotjar is more comparison friendly with respect to features especially when assessing against its paid plan. Like all apps and programs Hotjar has a free plan - but their paid plans have some more advanced features namely: custom surveys, feedback polls, event tracking, advanced filtering and extensibility. Additionally, Hotjar recently included AI-powered Copilot in their Growth plan which helps to analyze data so that you can get actionable improvements on your site or application. If your business needs to analyze user behavior and store / interpret results with a friendlier way to collect or analyze user feedback then Hotjar's paid plan likely is the best
If you're looking for a somewhat simple way to get access to your users needs at little to no cost, then the decision is highly in favor of using Microsoft Clarity, However, if you need (require) (more) more advanced features, and have deeper insights into your data to interrogate the results, and better customizability then Hotjar is probably the better option for you and your business. The decision really comes down to what level of functionality