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Atera features

• Proactive Network Monitoring

  Stay one step ahead of potential network problems with Atera's proactive monitoring capabilities. Detect and resolve issues before they impact your business by monitoring key network metrics, such as bandwidth usage, device performance, and security vulnerabilities

• Integrated Ticketing System

  Say goodbye to juggling multiple communication channels. Atera's built-in ticketing system helps you streamline customer support by centralizing all requests in one place. Easily prioritize and track tickets, collaborate with your team, and deliver exceptional service to your clients

• Intelligent PSA Tools

  Atera's professional services automation (PSA) tools empower you to efficiently manage projects, track time, and invoice clients. From project planning to resource allocation, you can streamline your workflow, increase productivity, and ensure accurate billing for your services

• All-in-One Remote Monitoring and Management Software

  Atera's comprehensive platform allows you to remotely monitor and manage all your IT assets from a single dashboard. With real-time alerts and automation, you can proactively address issues, ensure optimal performance, and minimize downtime

• Robust Reporting and Analytics

  Gain valuable insights into your business performance with Atera's robust reporting and analytics features. Track key metrics, such as ticket volume, response times, customer satisfaction, and revenue, to make data-driven decisions and optimize your operations for long-term success.

• Brian Martinez

  Atera: My Essential IT Multi-Tool for Daily Use

  Indispensable. I've recommended Atera to my colleagues multiple times. I used to log into servers with Microsoft Remote Desktop, but now I use Splashtop installed through Atera for both servers and laptops. Before Atera, I used Teams to assist users with endpoint issues, which was data-consuming. With Atera, it's much more efficient. The best part is that I pay for an admin SEAT, not for the number of devices I manage. The tools are intuitive, the interface is clean. I manage over 50 Windows devices and servers from my MacBook Pro. Setting up and enrolling devices is simple. I still need to adjust my alert thresholds as I get too many for memory usage and storage use over 85%. I also need to configure audio properly for assisting end users through Splashtop. I chose Atera to manage our infrastructure in-house, which is very cost-effective. I switched to Atera to cut down on IT costs through a third-party.

  April 28, 2024

• Bishop

  Atera: A Comprehensive and Intuitive IT Tool

  As an IT professional, I found Atera to be a comprehensive and intuitive tool

  April 21, 2024

• Silas

  Atera: Cloud-Based IT Management at its Best

  I have been using Atera, a cloud-based IT management platform, for over a year and I am extremely satisfied with its features and performance. It allows me to monitor and manage multiple clients from a single dashboard and automate tasks like patching, backup, and reporting. Atera also has an integrated helpdesk system that works with email and chat, making customer communication and issue resolution easy. It's very affordable and scalable, charging per technician instead of per device, allowing me to add more devices without increasing the cost.

  April 16, 2024

• Hannah W

  Atera: The Lifeline of Our MSP Business

  My overall experience with Atera has been positive. I value the software and see great potential in it. It's straightforward to set up and comprehend, and it provides dependable patch management. It also incorporates third-party app deployment and patching, boasts robust scripting features, and facilitates easy remote access to clients. However, some basic features are locked behind paywalls, remote connections can occasionally fail, and it can sometimes be a bit sluggish. The SNMP monitoring also requires some improvement. I opted for Atera because it was simple to obtain a month-long trial without any limitations. Other alternatives like Datto and Ninja were too costly, and while Syncro was similar, I didn't appreciate its interface and workflow. Nsight presented us with problems during testing and we couldn't get it to function correctly. Atera was the most transparent in terms of pricing.

  April 13, 2024

Atera: Pros & Cons

Why is Atera better than other IT Management software?