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7 Best Alternatives to Joonbot in April 2024

Alternatives & Competitors to Joonbot

  1. 1. LiveChat
  2. 2. Intercom
  3. 3. Typeform
  4. 4. Freshchat
  5. 5. Birdeye
  6. 6. Tidio
  7. 7. Drift
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Here are competitors or alternatives to Joonbot and other similar Customer Support software. You need to consider some important factors when choosing a tool like Joonbot for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Joonbot that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Joonbot. Discover sofware like LiveChat, Intercom, Typeform or Freshchat.

List of Alternatives to Joonbot

From Customer Support tools, we have selected the best alternatives to Joonbot based on reviews for each solution and similarities with Joonbot. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo livechat

1. LiveChat
4.0 (3 reviews)
1 deal available

Customer Support

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Joonbot

LiveChat has better positive reviews compared to Joonbot: 96 vs 0

LiveChat is better at customer service than Joonbot: 4.6 vs 3.6

LiveChat is more user friendly than Joonbot: 4.7 vs 3.6

LiveChat is better at value for money than Joonbot: 4.5 vs 3.6

LiveChat has more options than Joonbot: 59 vs 27

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Software integrations: The Livechat platform has over 200 integrations
Message reception: There may be some delay in receiving messages in the chat
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Spell check: Automatic spell check of agents would be a plus

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Boost user engagement

  • - Set up optimized and customized chats

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
$150 credits (Team, Business and Enterprise Plans) (Save $150)
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logo intercom

2. Intercom
3.3 (3 reviews)
1 deal available

Collaboration Customer Experience

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Joonbot

Intercom has better positive reviews compared to Joonbot: 90 vs 0

Intercom is better at customer service than Joonbot: 4.5 vs 3.6

Intercom is easier to use than Joonbot: 4.5 vs 3.6

Intercom is more suitable for small businesses thanks to its good value for money than Joonbot: 4.0 vs 3.6

Intercom is more versatile than Joonbot: 159 vs 27

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Multilingual support

  • - Customer feedback and surveys

  • - Performance analytics

  • - Automate conversations

  • - Chat with your customers in real time

  • - Easily onboard new customers

  • - Access data to personalize customer conversations

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
1 year free on the Advanced plan (Save $3,108)
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logo typeform

3. Typeform
3.7 (3 reviews)
1 deal available

Survey Web Development

Description

Typeform transforms the experience of taking online forms and surveys. No more ugly old interfaces and plummeting response rates, thanks to Typeform efficiently collect the data you need.

Typeform compared to Joonbot

Typeform has better positive reviews than Joonbot: 97 vs 0

Typeform is better at customer support than Joonbot: 4.8 vs 3.6

Typeform's user interface is more convenient than Joonbot: 4.8 vs 3.6

Typeform pricing plans are more competitive than Joonbot: 4.5 vs 3.6

Typeform is better at number of features than Joonbot: 97 vs 27

Typeform: Pros & Cons

Images & videos: Survey questions can include multimedia elements
Many integrations: This online survey platform offers a variety of software integrations
Customization: Logic Jumps make it easy to customize surveys and forms
Limited free version: The free online tool is very restrictive
Impossible to modify the HTML code: You do not have full control over the customization of the forms
Expensive pricing plans: The different plans of the Typeform tool are expensive

Best features

  • - Modern design

  • - Conditional logic

  • - Easy integration

  • - Interactive, no-code chatbot

  • - Customizable templates

Typeform pricing

Basic

$26 / month

Plus

$57 / month

Business

$93 / month

Popular

6 months free across all plans (Save $534)
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logo freshchat

4. Freshchat
3.0 (3 reviews)
1 deal available

Customer Support

Description

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to Joonbot

Freshchat has better positive reviews than Joonbot: 79 vs 0

Freshchat is better at customer support than Joonbot: 4.2 vs 3.6

Freshchat is better at ease to use than Joonbot: 4.5 vs 3.6

Freshchat is better at value for money than Joonbot: 4.0 vs 3.6

Freshchat has more options than Joonbot: 79 vs 27

Freshchat: Pros & Cons

Ease of use: The interface is easy to learn and intuitive
Customization: The chat window can be modified according to your needs and desires
Features: The online chat software offers many advanced services and can be easily integrated with other tools
Price: The software is more expensive than most of its competitors
Mobile: The mobile experience is less conclusive than the desktop version
Missing integrations: Some users need specific integrations that are not present

Best features

  • - Respond quickly to customer requests with the chatbot

  • - Optimize team management

  • - Get real-time performance reports

  • - Communicate with customers via your various messaging apps

  • - Boost your team's productivity

  • - Communicate in 33+ languages

Freshchat pricing

Free

Growth

$19 / user / month

Pro

$50 / user / month

Enterprise

$88 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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Birdeye Logo

5. Birdeye
3.3 (3 reviews)

Customer Experience

Description

Birdeye brings value by helping businesses manage and improve their online reputation, customer experience, and revenue through its all-in-one customer experience platform.

Birdeye compared to Joonbot

Birdeye has better positive reviews compared to Joonbot: 95 vs 0

Birdeye is better at customer service than Joonbot: 4.5 vs 3.6

Birdeye is easy to use compared to Joonbot: 4.5 vs 3.6

Birdeye pricing plans are more competitive than Joonbot: 4.5 vs 3.6

Birdeye is more versatile than Joonbot: 139 vs 27

Birdeye: Pros & Cons

Increase your online visibility: Birdeye helps you manage and monitor your online reputation across multiple platforms
Streamline business operations: Birdeye provides tools for centralized customer communication, appointment scheduling, and team collaboration.
Enhance customer satisfaction: With Birdeye, you can gather customer feedback, respond to reviews, and improve your overall customer experience
Cost: The pricing of Birdeye may not be suitable for some young entrepreneurs with limited budgets.
Limited integration options: Birdeye may not seamlessly integrate with all the platforms or tools you use
Steep learning curve: It might take some time and effort to fully grasp and utilize all of Birdeye's features

Best features

  • - Competitor analysis

  • - Social media management made easy

  • - All-in-one reputation management

  • - Automated review request

  • - Actionable customer insights

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Tidio Logo

6. Tidio
4.3 (3 reviews)

Customer Support

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to Joonbot

Tidio has more positive reviews than Joonbot: 96 vs 0

Tidio is better at support than Joonbot: 4.7 vs 3.6

Tidio is more user friendly than Joonbot: 4.7 vs 3.6

Tidio is better at value for money than Joonbot: 4.6 vs 3.6

Tidio is better at number of features than Joonbot: 64 vs 27

Tidio: Pros & Cons

Easy website chatbot integration: Tidio seamlessly integrates with your website for instant customer communication
Automated lead generation: Tidio's chatbots capture and qualify leads, saving you time and effort
Instant customer support: Tidio's live chat feature allows you to resolve customer queries in real-time.
Limited customization options: Tidio may not offer extensive customization features to match your specific branding needs
Potential ongoing costs: Over time, the cost of using Tidio's services may add up, especially as your business grows.
Dependency on internet connection: Tidio's performance and accessibility are reliant on a stable internet connection

Best features

  • - Live Chat Magic

  • - Automated Chatbots

  • - Email Marketing Integration

  • - Multi-channel Messaging

  • - Real-time Visitor Monitoring

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drift logo

7. Drift
4.0 (3 reviews)

Customer Support

Description

Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.

Drift compared to Joonbot

Drift has more positive reviews than Joonbot: 91 vs 0

Drift is better at support than Joonbot: 4.5 vs 3.6

Drift is more user friendly than Joonbot: 4.5 vs 3.6

Drift is better at value for money than Joonbot: 4.1 vs 3.6

Drift has more features than Joonbot: 151 vs 27

Drift: Pros & Cons

Real-time engagement: Drift allows businesses to engage with their customers in real-time, improving customer service and boosting sales
Personalized interactions: The software uses AI to provide personalized experiences to each customer, making them feel valued and increasing customer satisfaction
Easy integration: Drift can be easily integrated with other platforms and tools, making it a versatile addition to any business's tech stack.
Limited customization: Drift does not offer much flexibility in terms of customization, which can be a significant drawback for businesses with specific needs
High pricing: The software is quite expensive, making it less accessible for small businesses or startups
Learning curve: Drift can be somewhat complex to understand and use effectively, especially for those who are not tech-savvy.

Best features

  • - AI Automation

  • - Chatbots and Email Marketing Tools

  • - Sales Automation

  • - Seamless Integration

  • - Personalized Customer Experience

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